Sharp Mx2310u User Guide

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PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL 
KEYS / GROUP KEYS
ProblemPoint to checkSolution
A one-touch individual 
key or group key 
cannot be stored.Has the maximum number of keys been 
stored?Delete one-touch keys and group keys that are not 
being used.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
A one-touch individual 
key or group key 
cannot be edited or...

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PROBLEMS RELATED TO SCANNING / INTERNET FAX 
OPERATION
SCANNING / INTERNET FAX
PROBLEMS RELATED TO SCANNING / INTERNET FAX OPERATION
 Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-28
 An address cannot be specified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-29
 Mode cannot be selected. . . . . . . . . . . . . . . . . ....

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Transmission does 
not take place.Does the image file exceed the e-mail 
attachment limit set in the system 
settings (administrator)?Check with your administrator.
If your administrator has set a limit on the size of 
transmitted files, a file that exceeds the limit cannot be 
transmitted.
Did the image file exceed the file 
attachment size limit of your mail 
server?
(When Scan to E-mail is used.)Reduce the size of the file attachment (reduce the 
number of pages...

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PROBLEMS RELATED TO SCAN RESULTS
The received image 
file cannot be opened.Does the viewer program used by the 
recipient support the format of the 
received image data?Use a software program that is capable of opening 
the selected file type and compression mode.
The recipient may be able to open the file if you change 
the file type and compression mode selected at the time 
of transmission.
Does a message appear prompting you 
to enter your password?Ask the sender for the...

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The quality of the 
scanned image is 
poor.Is the original printed matter such as a 
book or magazine?Use the following method to reduce the occurrence 
of vertical patterns (moiré)
When the original is printed matter, vertical patterns 
(moiré) may occur. Touch the [Exposure] key in the base 
screen to open the exposure setting screen. The [Moiré 
Reduction] checkbox appears in this screen. This 
checkbox can be selected   to reduce the moiré 
effect. (only in scan mode and...

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PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL 
KEYS / GROUP KEYS
The image is too light 
or too dark. 
(When using PC 
Scan.)Is the threshold value suitable?Check the B/W Threshold setting. 
When scanning from the TWAIN driver with [Mono 2 
gradation] selected from the [Colour Mode] of the 
Custom Settings window, check the B/W Threshold 
setting. A large threshold value makes the image darker 
and a small threshold value makes the image brighter. 
To adjust the B/W Threshold...

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A one-touch individual 
key or group key 
cannot be edited or 
deleted.Is the key included in a program key?Remove the key from the program and then edit or 
delete the key.
(If the key is included in multiple programs, it must be 
removed from all programs.)
➞System Settings > Address Control > Program
If multiple program keys have been stored, print the 
Program List in Sending Address List in the system 
settings. The list will show where individual and group 
keys are...

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PROBLEMS RELATED TO FILING
DOCUMENT FILING
PROBLEMS RELATED TO FILING
 Document filing does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-34
 A filed data can not be printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-34
 A job cannot be stored in a custom folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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PROBLEMS RELATED TO FILE MANAGEMENT
A job cannot be stored 
in a custom folder.Do custom folders appear in Folder 
Information?
(When printing)Click the [Get Folder Name] button in the document 
filing save screen of the printer driver to call up the 
custom folders that have been created on the 
machine.
Does the custom folder have a 
password?Enter the password configured in the machine in 
the document filing save screen.
ProblemPoint to checkSolution
A stored file has...

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A file name is cut off.Was the file name stored in the 
advanced transmission settings during a 
scan or Internet fax transmission?If the name was stored in the advanced transmission 
settings before Quick File or File settings were 
configured, that name will be used for the stored file. If 
the number of characters in the name exceeds the 
maximum number of characters allowed for a Quick File 
name (30 characters), the characters after the 30th 
character will be...