Samsung SCX 5530FN User Manual

14.8   
Global Server 
Auth Failed When there is a 
authentication fail 
while connecting to 
the global server this 
message displays. Check the authentication 
account and password.
Global Server 
Comm. Error This error message 
displays when there 
is a communication 
error between the 
global server and 
the device. • Try again.
• Contact a LDAP Server 
administrator.
Global Server Not 
Configured When no global 
server is configured, 
this message 
displays. Check the LDAP server 
configuration...

14.9   
Open Heat Error
Cycle Power There is a problem 
in the fuser unit. Unplug the power cord 
and plug it back in. If the 
problem persists, please 
call for service.
Operation Not 
AssignedYou are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored.Check the display to see 
if there are any 
scheduled jobs.
Over Heat Error
Cycle Power There is a problem 
in the fuser unit. Unplug the power cord 
and plug it back in. If the 
problem persists, please 
call for service.
Paper Jam...

14.10   
Toner cartridge-related messages
MessageMeaningSuggested solutions
Install Toner A toner cartridge is not installed. Install a toner cartridge.
Invalid Toner The toner cartridge you have 
installed is not for your printer. Install a Samsung-genuine toner cartridge, designed for your printer.
Toner Low The toner cartridge is almost 
empty. Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily 
reestablish printing operations.
NonGenuine Toner    Stop The toner...

14.11   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem 
is corrected. If the problem persists, please call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing.
Clear the paper jam. See page 14.2.
Paper sticks 
together.• Ensure that there is not too much paper in the tray.  The tray can hold up to 250 sheets of paper, 
depending on the thickness...

14.12   
The 
machine 
selects 
print 
materials 
from the 
wrong 
paper 
source. The paper source 
selection in the 
printer properties 
may be incorrect.
For many software applications, 
the paper source selection is 
found under the 
Paper
 tab within 
the printer properties. Select the 
correct paper source. See the 
printer driver help screen.
A print job 
is 
extremely 
slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
If you are...

14.13   
If the inside of the machine is dirty or paper has been loaded improperly, you 
may notice a reduction in print quality. See the table below to clear the 
problem. 
ConditionSuggested solutions
Light or faded printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. See 
page 13.4. If this does not improve the print 
quality, install a new toner cartridge.
• The paper may not meet paper...

14.14   
Background scatterBackground scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with 
a different batch of paper. Do not open 
packages of paper until necessary so that the 
paper does not absorb too much moisture.
• If background scatter occurs on an envelope,  change the printing layout to avoid printing 
over areas that have overlapping seams on 
the reverse side. Printing on seams can cause 
problems.
• If background...

14.15   
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 
improperly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective. Remove 
the toner cartridge and install a new one. See 
page 13.5.
• If the problem persists, the machine may 
require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn over the stack of paper in the tray. Also try...

14.16   
Scanning problems
ConditionSuggested solutions
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB or parallel cable is  connected properly.
• Make sure that the USB or parallel cable is  not defective. Switch the cable...

14.17   
Network Scan problems
Fax problems 
(SCX-5530FN only)
ConditionSuggested solutions
I cannot find a 
scanned image 
file.  You can check the scanned file’s destination in 
the 
Advanced  page in the  Network Scan  
program’s Properties screen. 
I cannot find the 
scanned image 
file after 
scanning. • Check if the scanned file’s application is on your 
computer.
•Check  Send image immediately to the 
specified folder using an associated default 
application  in the Advanced  page in the 
Network...