Samsung SCX 5530FN User Manual

							
14.8   
Global Server 
Auth Failed When there is a 
authentication fail 
while connecting to 
the global server this 
message displays. Check the authentication 
account and password.
Global Server 
Comm. Error This error message 
displays when there 
is a communication 
error between the 
global server and 
the device. • Try again.
• Contact a LDAP Server 
administrator.
Global Server Not 
Configured When no global 
server is configured, 
this message 
displays. Check the LDAP server 
configuration settings.
Global Server Not 
Found When the device is 
unable to find the 
Global server. Check the LDAP server 
address, The LDAP 
server address is 
incorrect, or the server 
has failed.
Group Not 
AvailableYou have tried to 
select a group 
location number 
where only a single 
location number can 
be used, such as 
when adding 
locations for a 
Multiple Send 
operation.Use a speed dial number 
or dial a number 
manually using the 
number keypad.
[Incompatible]The machine has 
received a fax from 
which is registered 
as a junk fax..The received fax data will 
be deleted.
Reconfirm junk fax setup, 
see page 10.2.
Invalid Server 
Address The server address 
you have entered is 
invalid. Enter the correct server 
address.
Line BusyThe receiving fax 
machine did not 
answer or the line is 
already engaged.Try again after a few 
minutes.
[Line Error]Your machine 
cannot connect with 
the receiving fax 
machine or has lost 
contact because of a 
problem with the 
phone line.Try again. If the problem 
persists, wait an hour or 
so for the line to clear 
and try again.
Or, turn the ECM mode 
on. See page 10.1.
Message Meaning Suggested solutions
Low Heat Error
 
Cycle Power There is a problem 
in the fuser unit. Unplug the power cord 
and plug it back in. If the 
problem persists, please 
call for service.
LSU Motor Error
Cycle Power A problem has 
occurred in the LSU 
(Laser Scanning 
Unit). Unplug the power cord 
and plug it back inches. If 
the problem persists, 
please call for service.
LSU Hsync Error
Cycle Power A problem has 
occurred in the LSU 
(Laser Scanning 
Unit). Unplug the power cord 
and plug it back inches. If 
the problem persists, 
please call for service.
Main Motor 
Locked There is a problem 
in the main motor. Open and then close the 
front cover.
Mail Exceeds
Server Support The mail size is 
larger than the 
supported size by 
SMTP server. Divide your mail or 
reduce the resolution.
Memory FullThe memory is full.Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission into 
more than one operation.
MP Tray
Paper Empty There is no paper in 
the multi-purpose 
tray. Load paper in the multi-
purpose tray. See page 
5.7.
Network Error There is a problem 
with the network. Contact your network 
administrator.
[No Answer]The receiving fax 
machine has not 
answered after 
several redial 
attempts.Try again. Make sure that 
the receiving machine is 
operational.
Not Assigned The speed button or 
speed dial number 
you tried to use has 
no number or email 
address assigned to 
it. Enter the number or 
email address manually 
using the number keypad 
or store the number or 
address.
[No Paper]
Add Paper The paper in the tray 
has run out. Load paper in the tray. 
See page 5.5.
One Page is
Too Large Single page data 
exceeds the 
configured mail size. Reduce the resolution 
and try again.
Message Meaning Suggested solutions
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14.9   
Open Heat Error
Cycle Power There is a problem 
in the fuser unit. Unplug the power cord 
and plug it back in. If the 
problem persists, please 
call for service.
Operation Not 
AssignedYou are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored.Check the display to see 
if there are any 
scheduled jobs.
Over Heat Error
Cycle Power There is a problem 
in the fuser unit. Unplug the power cord 
and plug it back in. If the 
problem persists, please 
call for service.
Paper Jam 0
Open/Close Door Paper has jammed 
in the feeding area 
of the tray. Clear the jam. See page 
14.2 and page 14.3.
Paper Jam 1
Open/Close Door Paper has jammed 
in the fuser area. Clear the jam. See page 
14.3.
Paper Jam 2
Check Inside Paper has jammed 
in the paper exit 
area. Clear the jam. See page 
14.4.
Power Failure Power has turned off 
then on and the 
machine’s memory 
has not been back 
up. The job which you were 
trying to do before the 
power failure must be 
completely re-done.
Retry Redial?The machine is 
waiting for a 
specified time 
interval to redial a 
previously busy 
station.You can press 
OK to 
immediately redial, or 
Stop/Clear  to cancel the 
redial operation.
Scanner locked The scanner module 
is locked Unlock the scanner and 
press 
Stop/Clear .
Self Diagnostic
LSU The LSU (Laser 
Scanning Unit) in 
your printer is 
checking some 
problems detected. Please wait a few 
minutes.
Self Diagnostic
Te m p e r a t u r e The engine in your 
machine is checking 
some problems 
detected. Please wait a few 
minutes.
Send Error
(AUTH) There is a problem 
in SMTP 
authentication. Configure the 
authentication setting.
Message Meaning Suggested solutions
Send Error
(DNS)
There is a problem 
in DNS.
Configure the DNS 
setting. 
Send Error
(POP3) There is a problem 
in POP3.
Configure the POP3 
setting. 
Send Error
(SMTP) There is a problem 
in SMTP.
Change to the available 
server.
Send Error
(Wrong Config) There is a problem 
on the network 
interface card. Configure your network 
interface card correctly.
[Stop Pressed] Stop/Clear  has 
been pressed during 
a fax transmission. Try again.
Tray  1
Paper Empty There is no paper in 
the tray 1. Load paper in the tray 1. 
See page 5.5.
Tray  2
Paper Empty There is no paper in 
the optional tray 2. Load paper in the 
optional tray 2. See page 
5.5.
Message Meaning Suggested solutions
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14.10   
Toner cartridge-related messages
MessageMeaningSuggested solutions
Install Toner A toner cartridge is not installed. Install a toner cartridge.
Invalid Toner The toner cartridge you have 
installed is not for your printer. Install a Samsung-genuine toner cartridge, designed for your printer.
Toner Low The toner cartridge is almost 
empty. Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily 
reestablish printing operations.
NonGenuine Toner    Stop The toner cartridge installed is not 
a genuine cartridge.
You can select either 
Stop or Continue . If you do not select any, the printer will work as 
Stop  is selected.
If you select  Stop, you cannot print until the genuine cartridge is installed. However, you 
can still print any kind of reports.
If you select  Continue, you can keep printing but the quality cannot be guaranteed, and the 
product support is no longer provided.
If you want to change the selection, turn the printer off and on to have this message appear 
again, and then re-select  Stop or Continue .
NonGenuine Toner
Replace Toner1 The toner cartridge installed is not 
a genuine cartridge.
This message appears when you selected 
Stop at the  NonGenuine Toner  prompt.
Install the genuine toner cartridge.
NonGenuine Toner
Replace Toner The toner cartridge installed is not 
a genuine cartridge.
This message appears when you selected 
Continue at the NonGenuine Toner  prompt.
Install the genuine toner cartridge.
Toner Empty
Replace Toner The toner in the cartridge has run 
out.
Install a new genuine toner cartridge. 
You can keep printing but the quality cannot be guaranteed, and the product support is no 
longer provided. 
You can configure not to see the 
Toner Empty Replace Toner  message. See page 13.6.
Replace Toner The toner in the cartridge has run 
out. This message appears when you turned off the 
Toner Empty Replace Toner  message. 
See page 13.6.
Install a new genuine toner cartridge.
You can keep printing but the quality cannot be guaranteed, and the product support is no 
longer provided.
Toner Exhausted    Stop The lifespan of the toner cartridge 
is reached.
You can select either 
Stop or Continue . If you do not select any, the printer will work as 
Stop  is selected.
If you select  Stop, you cannot print until the genuine cartridge is installed.
If you select  Continue, you can keep printing but the quality cannot be guaranteed, and the 
product support is no longer provided.
If you want to change the selection, turn the printer off and on to have this message appear 
again, and then re-select  Stop or Continue .
Toner Exhausted
Replace Toner1 The lifespan of the toner cartridge 
is reached.
This message appears when you selected 
Stop at the  Toner Exhausted  prompt.
Install the genuine toner cartridge.
Toner Exhausted
Replace Toner The lifespan of the toner cartridge 
is reached.
This message appears when you selected 
Continue at the Toner Exhausted  prompt.
Install the genuine toner cartridge.
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14.11   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem 
is corrected. If the problem persists, please call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing.
Clear the paper jam. See page 14.2.
Paper sticks 
together.• Ensure that there is not too much paper in the tray.  The tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.
• Make sure that you are using the correct type of  paper. See page 5.8.
• Remove paper from the tray and flex or fan the 
paper.
• Humid conditions may cause some paper to stick  together.
Multiple sheets of 
paper do not 
feed.• Different types of paper may be stacked in the tray. 
Load paper of only one type, size, and weight.
• If multiple sheets have caused a paper jam, clear 
the paper jam. See page 14.2.
Paper does not 
feed into the 
machine.• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove  excess paper from the tray.
• The paper is too thick. Use only paper that meets  the specifications required by the machine. See 
page 5.8.
• If an original does not feed into the machine, the  ADF rubber pad may require to be replaced. See 
page 13.7.
The paper keeps 
jamming.• There is too much paper in the tray. Remove excess paper from the tray. If you are printing on 
special materials, use the multi-purpose tray.
• An incorrect type of paper is being used. Use only  paper that meets the specifications required by the 
machine. See page 5.8.
• There may be debris inside the machine. Open the  front cover and remove the debris.
• If an original does not feed into the machine, the 
ADF rubber pad may require to be replaced. See 
page 13.7.
Transparencies 
stick together in 
the paper exit.Use only transparencies specifically designed for 
laser printers. Remove each transparency as it exits 
from the machine.
Envelopes skew 
or fail to feed 
correctly.Ensure that the paper guides are against both sides 
of the envelopes.
Printing problems
ConditionPossible causeSuggested solutions
The 
machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The machine is not 
selected as the 
default printer. Select 
Samsung SCX-5x30 
Series  
PCL 6 as your default 
printer in your Windows.
Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page 14.2.
• No paper is loaded. Load paper. See page 5.5.
• The toner cartridge is not installed. Install the toner  cartridge.
If a system error occurs, contact your service 
representative.
The connection 
cable between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable and 
reconnect it.
The connection 
cable between the 
computer and the 
machine is defective. If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different printer 
cable.
The port setting is 
incorrect. Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has more 
than one port, make sure that the 
machine is attached to the 
correct one.
The machine may be 
configured 
incorrectly.  Check the printer properties to 
ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed. Repair the printer software. See 
the 
Software Section.
The machine is 
malfunctioning. Check the display message on 
the control panel to see if the 
machine is indicating a system 
error.
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14.12   
The 
machine 
selects 
print 
materials 
from the 
wrong 
paper 
source. The paper source 
selection in the 
printer properties 
may be incorrect.
For many software applications, 
the paper source selection is 
found under the 
Paper
 tab within 
the printer properties. Select the 
correct paper source. See the 
printer driver help screen.
A print job 
is 
extremely 
slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
If you are using 
Windows 98/Me, the 
Spool Setting may 
be set incorrectly.  From the 
Start menu, choose 
Settings  and then  Printers. 
Right-click the  Samsung SCX-
5x30 Series  PCL 6 machine 
icon, choose  Properties, click 
the  Details  tab, and then choose 
the  Spool Settings  button. 
Select the desired spool setting.
Half the 
page is 
blank. The page orientation 
setting may be 
incorrect. Change the page orientation in 
your application. See the printer 
driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in the 
printer driver settings matches 
the paper in the tray.
Or, ensure that the paper size in 
the printer driver settings 
matches the paper selection in 
the software application settings 
you use.
The 
machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete. The printer cable is 
loose or defective.
Disconnect the printer cable and 
reconnect. Try a print job that 
you have already printed 
successfully. If possible, attach 
the cable and the machine to 
another computer and try a print 
job that you know works. Finally, 
try a new printer cable.
The wrong printer 
driver was selected. Check the application’s printer 
selection menu to ensure that 
your machine is selected.
The software 
application is 
malfunctioning. Try printing a job from another 
application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the machine off 
and then back on again.
ConditionPossible causeSuggested solutions
Pages 
print, but 
are blank.The toner cartridge 
is defective or out of 
toner. Redistribute the toner, if 
necessary. See page 13.4.
If necessary, replace the toner 
cartridge.
The file may have 
blank pages. Check the file to ensure that it 
does not contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service representative.
The 
illustrations 
print 
incorrectly 
in Adobe 
Illustrator. The setting in the 
software application 
is wrong.
Select 
Download  as Bit Image  
in the  TrueType Options
 window 
of the graphic properties and 
print the document again.
The printer does not print PDF file 
correctly. Some parts of graphics, 
text, or illustrations are missing. Incompatibility between the PDF 
file and the Acrobat products:
Printing the PDF file as an image 
may solve this problem. Turn on 
Print As Image
 from the Acrobat 
printing options.
NOTE:It will take longer to print 
when you print a PDF file as an 
image.
ConditionPossible causeSuggested solutions
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14.13   
If the inside of the machine is dirty or paper has been loaded improperly, you 
may notice a reduction in print quality. See the table below to clear the 
problem. 
ConditionSuggested solutions
Light or faded printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. See 
page 13.4. If this does not improve the print 
quality, install a new toner cartridge.
• The paper may not meet paper specifications;  for example, the paper is too moist or too 
rough. See page 5.8.
• If the entire page is light, the print resolution  setting is too low or the toner save mode is on. 
Adjust the print resolution and turn the toner 
save mode off. See the help screen of the 
printer driver and page 2.4, respectively.
• A combination of faded or smeared defects  may indicate that the toner cartridge needs 
cleaning. See page 13.5.
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. See 
page 13.2.
Toner specks• The paper may not meet specifications; for example, the paper is too moist or too rough. 
See page 5.8.
• The transfer roller may be dirty. Clean the  inside of your machine. See page 13.2.
• The paper path may need cleaning. See page  13.2.
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven  or the paper has moist spots on its surface. 
Try a different brand of paper. See page 5.8.
• The paper lot is bad. The manufacturing  processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• If these steps do not correct the problem,  contact a service representative.
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has 
probably been scratched. Remove the toner 
cartridge and install a new one. See 
page 13.5.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. See 
page 13.2.
Gray backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See 
page 5.8.
• Check the machine’s environment: very dry  (low humidity) or high humidity (higher than 
80% RH) conditions can increase the amount 
of background shading.
• Remove the old toner cartridge and install a 
new one. See page 13.5.
Toner smear• Clean the inside of the machine. See page 13.2.
• Check the paper type and quality. See  page 5.8.
• Remove the toner cartridge and install a new  one. See page 13.5.
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
• The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge; see page 13.5. After the printout, if 
you still have the same problems, remove the 
toner cartridge and install a new one. See 
page 13.5.
• Parts of the machine may have toner on them. 
If the defects occur on the back of the page, 
the problem will likely correct itself after a few 
more pages.
• The fusing assembly may be damaged.  Contact a service representative.
ConditionSuggested solutions
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
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14.14   
Background scatterBackground scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with 
a different batch of paper. Do not open 
packages of paper until necessary so that the 
paper does not absorb too much moisture.
• If background scatter occurs on an envelope,  change the printing layout to avoid printing 
over areas that have overlapping seams on 
the reverse side. Printing on seams can cause 
problems.
• If background scatter covers the entire surface 
area of a printed page, adjust the print 
resolution through your software application or 
the printer properties.
Misformed 
characters• If characters are improperly formed and producing hollow images, the paper stock may 
be too slick. Try a different paper. See page 
5.8.
• If characters are improperly formed and 
producing a wavy effect, the scanner unit may 
need service. For service, contact a service 
representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 5.8.
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and humidity can cause paper 
curl. See page 5.8.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
• Try printing to the rear cover.
ConditionSuggested solutions
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
page 5.8.
• Turn over the stack of paper in the tray. Also 
try rotating the paper 180° in the tray.
• Try printing to the rear cover.
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of the 
machine. See page 13.2.
Black pages• The toner cartridge may not be installed  properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective and  need replacing. Remove the toner cartridge 
and install a new one. See page 13.5.
• The machine may require repair. Contact a  service representative.
Loose toner• Clean the inside of the machine. See 
page 13.2.
• Check the paper type and quality. See  page 5.8.
• Remove the toner cartridge and install a new  one. See page 13.5.
• If the problem persists, the machine may 
require repair. Contact a service 
representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface of 
the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper specifications. 
See page 5.8.
ConditionSuggested solutions
A
A
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14.15   
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed 
improperly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective. Remove 
the toner cartridge and install a new one. See 
page 13.5.
• If the problem persists, the machine may 
require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. 
• Try printing to the rear cover.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs. Your printer is probably being used at an altitude 
of 2,500 m (8,200 ft) or above.
The high altitude may affect the print quality 
such as loose toner or light imaging. You can set 
this option through 
Printer Settings Utility  or 
Printer  tab in printer drivers properties. Refer to 
the  Software Section  for details.
ConditionSuggested solutions
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Copying problems
ConditionSuggested solutions
Copies are too light 
or too dark. Use 
Darkness  to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies. • If defects are on the original, press 
Darkness 
to lighten the background of your copies.
• If no defects are on the original, clean the scan  unit. See page 13.3.
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass or face up in the ADF.
• Check that the copy paper is loaded correctly.
Blank copies print 
out. Ensure that the original is face down on the 
scanner glass or face up in the ADF.
Image rubs off the 
copy easily. • Replace the paper in the tray with paper from a 
new package.
• In high humidity areas, do not leave paper in 
the machine for extended periods of time.
Frequent copy 
paper jams occur. • Fan the stack of paper, then turn it over in the 
tray. Replace the paper in the tray with a fresh 
supply. Check/adjust the paper guides, if 
necessary.
• Ensure that the paper is the proper paper  weight. 75 g/m
2 bond paper is recommended.
• Check for copy paper or pieces of copy paper  remaining in the machine after a paper jam has 
been cleared.
Toner cartridge 
produces fewer 
copies than 
expected before 
running out of 
toner. • Your originals may contain pictures, solids, or 
heavy lines. For example, your originals may 
be forms, newsletters, books, or other 
documents that use more toner. 
• The machine may be turned on and off  frequently. 
• The scanner lid may be left open while copies 
are being made.
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14.16   
Scanning problems
ConditionSuggested solutions
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB or parallel cable is  connected properly.
• Make sure that the USB or parallel cable is  not defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• If you are using a parallel cable, ensure that it  is compliant with IEEE 1284 standards.
• Check that the scanner is configured 
correctly. Check scan setting in the 
SmarThru 
Configuration
 or the application you want to 
use to make certain that the scanner job is 
being sent to the correct port.
The unit scans 
very slowly. • Check if the machine is printing received 
data. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode  because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
Message appears 
on your computer 
screen:
• “Device cant be  set to the H/W 
mode you want.”
• “Port is being  used by another 
program.”
•“Port is  Disabled.”
• “Scanner is busy 
receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”
• “Invalid handle.”
• “Scanning has  failed.” • There may be a copying or printing job in 
progress. When that job is complete, try your 
job again.
• The Selected port is currently being used. 
Restart your computer and try again.
• The printer cable may be improperly  connected or the power may be off. You must 
use a parallel cable that supports IEEE 1284 
bi-directional communications.
• The scanner driver is not installed or the 
operating environment is not set up properly.
• Ensure that the machine is properly  connected and the power is on, Then restart 
your computer.
• The USB cable may be improperly connected  or the power may be off.
• Do not use parallel and USB cables at the  same time.
ConditionSuggested solutions
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14.17   
Network Scan problems
Fax problems 
(SCX-5530FN only)
ConditionSuggested solutions
I cannot find a 
scanned image 
file.  You can check the scanned file’s destination in 
the 
Advanced  page in the  Network Scan  
program’s Properties screen. 
I cannot find the 
scanned image 
file after 
scanning. • Check if the scanned file’s application is on your 
computer.
•Check  Send image immediately to the 
specified folder using an associated default 
application  in the Advanced  page in the 
Network Scan  program’s Properties screen to 
open the scanned image immediately after 
scanning. 
I forgot my ID 
and PIN. Check your ID and PIN in the 
Server page in the 
Network Scan program’s Properties screen. 
I cannot view 
the Help file.  To view the Help file, you need to have Internet 
Explorer 4 service pack 2 or above. 
I cannot use the 
Samsung 
Network Scan 
Manager
 
Check your operating system. Supporting 
operating systems are Windows 98/Me/NT 4.0/
2000/XP/2003.
ConditionSuggested solutions
The machine is not 
working, there is no 
display and the 
buttons are not 
working. • Unplug the power cord and plug it in again. 
• Ensure that there is power to the electrical 
outlet.
No dial tone 
sounds. • Check that the phone line is connected 
properly.
• Check that the phone socket in the wall is  working by plugging in another phone.
The numbers 
stored in memory 
do not dial 
correctly. Make sure that the numbers are stored in 
memory correctly. Print a 
Phone Book list, 
referring to page 10.4.
The original does 
not feed into the 
machine. • Make sure that the paper is not wrinkled and 
you are putting it in correctly. Check that the 
original is the right size, not too thick or thin 
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be  replaced. See page 13.7.
Faxes are not 
received 
automatically. • The receiving mode should be set to 
Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error  message. If it does, clear the problem.
The machine does 
not send. • Make sure that the original is loaded in the 
ADF or on the scanner glass. 
• Sending  should show up on the display. 
• Check the fax machine you are sending to, 
to see if it can receive your fax.
The incoming fax 
has blank spaces 
or is of poor-
quality. • The fax machine sending you the fax may be 
faulty. 
• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• The toner cartridge may be empty. Replace  the toner cartridge, referring to page 13.5. 
Some of the words 
on an incoming fax 
are stretched. The fax machine sending you the fax had a 
temporary document jam. 
There are lines on 
the originals you 
send. Check your scan unit for marks and clean it. 
See page 13.3.
The machine dials 
a number, but a 
connection with the 
other fax machine 
fails. The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other machine operator and ask 
her/him to sort out the problem.
Faxes do not store 
in memory.  There may not be enough memory space to 
store the fax. If the display shows the 
Memory 
Full  message, delete from memory any faxes 
you no longer need and then try again to store 
the fax.
Blank areas 
appear at the 
bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top. You may have chosen the wrong paper 
settings in the user option setting. For details 
about paper settings, see page 5.8.
ConditionSuggested solutions
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