Samsung SCX 5530FN User Manual

							
13.6   
Sending new toner notification (SCX-5530FN only)
You can set your machine to automatically send a fax to your service 
company or dealer to notify them that your machine requires a new toner 
cartridge when the toner cartridge needs to be replaced. The fax number 
needs to be set by your dealer prior to using this feature, otherwise the 
machine cannot send a notification even though you turn this service on.
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  Scroll buttons until  Maintenance  appears and press  OK. 
3 Press the  Scroll buttons until  Remote Service  appears and press 
OK . 
4 Enter a password and press  OK.
5 Re-enter the password and press  OK.
6 Press the  Scroll buttons to select  On and press  OK.
7 Press  Stop/Clear  to return to Standby mode.
Once this feature has been enabled, you need to enter the password 
each time you disable or enable it.
Printing continuously when the Toner Empty 
message appears
When the toner cartridge is nearly empty, the machine shows the  To n e r  
Empty  message and stops printing. You can set the machine to disregard 
this message when it appears and to continue printing, even though print 
quality is not optimal.
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  Scroll buttons until  Maintenance  appears and press  OK.
3 Press the  Scroll buttons until  Ignore Toner  appears and press  OK.
4 Press the  Scroll buttons until the desired status appears and press 
OK .
If you select off, the received fax cannot be printed until you install a 
new toner cartridge. However, faxes can be received into memory 
as long as it allows
5 Press 
Stop/Clear to return to Standby mode.
Clearing the Toner Empty Replace Toner message
When the  Toner Empty  Replace Toner  message appears you can 
configure not to see this message again not to disturb you.
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  Scroll buttons until  Maintenance  appears and press  OK.
3 Press the  Scroll buttons until  CLR Empty Msg.  appears and press 
OK .
4 Select  On and press  OK.
5 Now the  Toner Empty  Replace Toner  message does not appear 
but the  Replace Toner  message will remain for reminding you that 
the new cartridge needs to be installed for quality.
Caution
Once you have selected  On, this setting will be permanently 
written to the memory of the toner cartridge, and this menu will 
be disappeared from the  Maintenance menu.
Maintenance Parts
To avoid print quality and paper feed problems resulting from worn parts 
and to maintain your printer in top working condition the following items 
will need to be replaced at the specified number of pages or when the life 
span of each item has expired. 
Samsung highly recommends that an authorized service provider, dealer 
or the retailer where you bought printer performs this maintenance 
activity. 
ItemsYield (Average)
ADF rubber pad Approx. 20,000 pages
Transfer roller Approx. 70,000 pages
Fuser unit  Approx. 80,000 pages
Tray rubber pad  Approx. 250,000 pages
Pickup roller  Approx. 150,000 pages
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13.7   
Checking replaceables
If you experience frequent paper jams or printing problems, check the 
number of pages the machine has printed or scanned. Replace the 
corresponding parts, if necessary.
The following information are available for checking the replaceable 
elements of your machine:
•To t a l : displays the total number of pages printed.
• Toner : displays how much toner remains in the cartridge.
• Drum : displays the number of pages printed.
• Platen Scan : displays the number of pages scanned using the 
scanner glass.
Note
While the following messages are appearing on the display, the 
sub-menu(s) under  Supplies Life can be changed:
-  Invalid Toner   
-  NonGenuine Toner
-  Replace Toner
-  Toner Exhausted
To check the replaceables:
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  Scroll buttons until  Maintenance  appears and press  OK.
3 Press the  Scroll buttons until  Supplies Life  appears and press  OK.
4 Press the  Scroll buttons until the item you want appears and press 
OK .
5 If you selected to print a supply information page, press  OK to 
confirm.
6 Press  Stop/Clear  to return to Standby mode.
Replacing the ADF rubber pad
You will need to replace the ADF rubber pad when there seems to be a 
consistent problem with paper pickup or when its specified yield is 
reached.
1Open the ADF cover.
2 Rotate the bushing on the right end of the ADF roller toward the 
ADF and remove the roller from the slot.
3 Remove the ADF rubber pad from the ADF, as shown.
4 Insert a new ADF rubber pad into place.
1bushing
2ADF roller
1
2
1ADF rubber pad
1
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13.8   
5 Align the left end of the ADF roller with the slot and push the right 
end of the roller into the right slot. Rotate the bushing on the right 
end of the roller toward the document input tray.
6 Close the ADF cover.
Managing your machine from the website
If you have connected your machine to a network and set up TCP/IP 
network parameters correctly, you can manage the machine via 
Samsung’s  SyncThru™ Web Service , an embedded web server. Use 
SyncThru™ Web Service  to:
• View the machine’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications to let you know the  machine’s status.
• Get support for using the machine.
To access  SyncThru™ Web Service :
1 Start a web browser, such as Internet Explorer, from Windows.
2 Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address 
field and press the  Enter key or click  Go.
Your machine’s embedded website opens.
Checking the machine’s serial number
When you call for service or register as a user on the Samsung website, 
the machine’s serial number may be required.
You can check the serial number by taking the following steps:
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  Scroll buttons until  Maintenance  appears and press  OK.
3 Press the  Scroll buttons until  Serial Number  appears and press 
OK .
4 Check your machine’s serial number.
5 Press  Stop/Clear  to return to Standby mode.
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14.1   
14 Troubleshooting
This chapter gives helpful information for what to do if you encounter an 
error.
This chapter includes:
• Clearing document jams
• Clearing paper jams
• Understanding display messages
• Solving other problems
Clearing document jams
When an original jams while passing through the ADF,  Document Jam 
appears on the display.
Caution
To avoid tearing the document, pull out the jammed document 
gently and slowly.
1 Remove any remaining pages from the ADF.
2 Open the ADF cover.
1ADF cover
1 3
Pull the jammed paper gently out of the ADF.
Note
If you do not see the paper in this area, refer to Roller misfeed. 
See page 14.2.
4 Close the ADF cover. Then load the removed pages, if any, back into 
the ADF.
Note
To prevent document jams, use the scanner glass for thick, thin, or 
mixed paper-type originals.
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14.2   
Roller misfeed
1 Open the scanner lid.
2 Seize the misfed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
3 Close the scanner lid. Then load the removed pages back into the 
ADF.
Clearing paper jams
When a paper jam occurs,  Paper Jam appears on the display. Refer to 
the table below to locate and clear the paper jam.
Caution
To avoid tearing the paper, pull out the jammed paper gently 
and slowly. Follow the instructions in the following sections to 
clear the jam. 
MessageLocation of jamGo to
[Paper Jam 0] 
Open/Close Door In the paper feed area (tray 1, 
optional tray 2, or multi-
purpose tray) below and 
page 14.3
[Paper Jam 1]  
Open/Close Door In the fuser area or around the 
toner cartridge page 14.3
[Paper Jam 2]  
Check Inside In the paper exit area page 14.4
[Duplex Jam 0]
a 
Check Inside
a. SCX-5530FN only
In the duplex unit page 14.5
[Duplex Jam 1]
a 
Check Inside Between the duplex unit and 
fuser area page 14.6
1scanner lid
1
In the tray 1
1
Open and close the front cover. The jammed paper is automatically 
ejected from the machine.
If the paper does not exit, go to the next step.
2 Pull the tray 1 open. 
3 Remove the jammed paper by gently pulling it straight out.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the toner cartridge. 
See page 14.3. 
4 Insert the tray 1 into the machine until it snaps into place. Printing 
automatically resumes.
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14.3   
In the optional tray 2
1 Pull the optional tray 2 open.
2 Remove the jammed paper from the machine.
If the paper does not move when you pull, or if you do not see the 
paper in this area, stop and go to step 3.
3 Pull the tray 1 half.
4 Pull the paper straight up and out.
5 Insert the trays back into the machine. Printing automatically resumes.
In the multi-purpose tray
1 If the paper is not feeding properly, pull the paper out of the machine.
2 Open and close the front cover to resume printing.
In the fuser area or around the toner cartridge
Note
The fuser area is hot. Take care when removing paper from the 
machine.
1 Open the front cover and pull the toner cartridge out, lightly pushing it 
down.
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14.4   
2 Remove the jammed paper by gently pulling it straight out.
3 Replace the toner cartridge and close the front cover. Printing 
automatically resumes.
In the paper exit area
1Open and close the front cover. The jammed paper is automatically 
ejected from the machine.
2 Gently pull the paper out of the output tray. 
If you do not see the jammed paper or if there is any resistance when 
you pull, stop and go to the next step.
3 Open the rear cover.
4 If you see the jammed paper, push the pressure lever on each side up 
and remove the paper. Skip to step 9.
If you still do not see the paper, go to the next step.
5 Release the white strip, the rear cover stopper, and fully open the rear 
cover, as shown. 
1pressure lever
1
1rear cover stopper
2rear cover
2
1
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14.5   
6 Unfold the duplex guide fully.
7 While pushing the fuser lever to the right, open the fuser door.
1duplex guide
1
1fuser lever
2fuser door
21 8
Pull the jammed paper out.
If the jammed paper does not move when you pull, push the pressure 
lever on each side up to loose the paper, and then remove it.
9 Return the lever, door, stopper, and guide to their original position.
10 Close the rear cover. Printing automatically resumes.
In the duplex unit area (SCX-5530FN only)
If the duplex unit is not inserted correctly, paper jam may occur. Make sure 
that the duplex unit is inserted correctly.
Duplex Jam 0
1 Pull the duplex unit out of the machine.
1pressure lever
1
1duplex unit
1
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14.6   
2 Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper 
from the bottom of the machine.
Duplex Jam 1
1Open the rear cover.
2 Unfold the duplex guide fully.
1
1duplex guide
3 Pull the jammed paper out.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 14.2. 
• Follow the procedures on page 5.5. Ensure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that the paper level is below the paper  capacity mark on the inside wall of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. See page 
5.8.
• Ensure that the recommended print side of print media is facing down in  the tray, or facing up in the multi-purpose tray.
• If paper jams occur frequently when you print on A5-sized paper:
Load the paper into the tray with the long edge facing the front of the tray. 
In the printer properties window, set the page orientation to be rotated 90 
degrees. See the  Software Section .
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14.7   
Understanding display messages
Messages appear on the Smart Panel program window or the control panel 
display to indicate the machine’s status or errors. Refer to the tables below 
to understand the messages’ meaning and correct the problem if necessary. 
Messages and their meanings are listed in alphabetical order.
Note
When you call for service, it is very convenient to tell the service 
representative the display message.
Messages in the colored cells are available only with SCX-5530FN. 
Message Meaning Suggested solutions
Authentication 
Failure The ID or password 
you entered is 
incorrect. Enter the correct ID or 
password.
Cancel?
   YesYour machine’s 
memory has 
become full while 
trying to store an 
original into memory.To cancel the fax job, 
press the 
OK button to 
accept  Ye s. 
If you want to send those 
pages that have been 
successfully stored, 
press the 
OK button to 
accept  No. You should 
send the remaining 
pages later, when 
memory is available.
[COMM. Error]The machine has a 
communication 
problem.Ask the sender to try 
again.
Connection Error Connection with the 
SMTP server failed. Check the server settings 
and the network cable.
Connection Failed The protocol you 
have entered is not 
supported or server 
port is wrong. Check the protocol or 
server port.
Data Read Fail
Check USB Mem. Time expired while 
reading data.
Try again.
Data Write Fail
Check USB Mem. Storing to the USB 
memory failed.
Check the available USB 
memory space.
Document Jam The loaded original 
has jammed in the 
ADF. Clear the jam. See page 
14.1.
Door Open The front cover or 
rear cover is not 
securely latched. Close the cover until it 
locks into place.
Duplex Jam 0 
Check InsidePaper has jammed 
during duplex 
printing.Clear the jam. See page 
14.5.
Duplex Jam 1 
Open/Close Door
Paper has jammed 
during duplex 
printing.Clear the jam. See page 
14.6.
Enter Again You entered an 
unavailable item. Enter the correct item 
again.
File Access 
Denied Login to the network 
server was 
successful. 
However, access to 
the file on the 
network server was 
denied. Change the server 
settings.
File Name Exist The file name you 
have entered 
already exists. Enter a different file 
name.
File Name Over 
Limit The file names you 
can use are from 
doc001 to doc999. 
However, all file 
names are used 
already. Delete unnecessary files.
File Format
Not Supported The selected file 
format is not 
supported. Use the correct file 
format.
Fuser Door Open The fuser door is not 
securely latched. Open the rear cover and 
close the fuser door until 
it locks into place. 
For the location of the 
fuser door, see 
page 14.5.
Global Address 
Not Found When the device is 
unable to locate the 
given address of the 
Global server. Check the search ID.
Global Query Size 
Exceeded This is an error 
message and 
displays when the 
global query size 
has been exceeded. • There are too many 
search results. Refine 
your search by 
entering more letters.
• Contact a LDAP Server  administrator.
Message Meaning Suggested solutions
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