Samsung SCX 4825FN User Manual

							
Troubleshooting_61
Not Assigned The speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or store 
the number or address.
NonSAMSUNG 
Toner
T The toner cartridge is 
not a Samsung-
genuine cartridge.
Press 
OK to toggle 
the message to  Stop 
or  Continue .
W  Stop  X   You can select either 
Stop 
or  Continue  with the left/
right arrow.
If you select  Stop by 
pressing  OK on the control 
panel, the machine stops 
printing. If you select 
Continue , the machine 
keeps printing, but the 
quality cannot be 
guaranteed. 
 If you do not select any, 
the machine will work as 
Stop  is selected. 
Replace the 
corresponding toner 
cartridge with a Samsung-
genuine cartridge. See 
page 53.
One Page is 
Too Large Single page data 
exceeds the 
configured mail size. Reduce the resolution and 
try again.
Operation Not
Assigned 
You are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored. Check the display to see if 
there are any scheduled 
jobs.
Out-Bin Full|
Open/Close Door
The output tray of the 
machine is full of 
paper. Remove paper. Open the 
front cover and than close 
it.
Paper Jam 0
Open/Close Door
Paper has jammed in 
the feeding area of the 
tray. Clear the jam. See page 
57.
Paper Jam 1
Open/Close Door
Paper has jammed 
inside the machine.
Clear the jam. See page 
58.
Paper Jam 2
Check InsideSpecial print media 
has jammed in the 
paper exit area. Clear the jam. See page 
58.
Refilled Toner
T The toner cartridge 
you have installed is 
not genuine or refilled. The print quality may get 
poor if the refilled toner 
cartridge is installed, since 
its characteristics may 
significantly differ from the 
genuine. 
We recommend Samsung-
genuine toner cartridge.
Replace Toner
T This message 
appears between 
Toner Empty
 and 
Toner Low  status. Replace the toner 
cartridge with a new one. 
See page 53.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Replace 
[xxx] Soon The life of the part 
expires soon.
See page 54 and call for 
service.
Retry Redial?  
The machine is 
waiting for a specified 
time interval to redial 
a previously busy 
station. You can press 
OK to 
immediately redial, or 
Stop/Clear  to cancel the 
redial operation.
Scanner locked The scanner module 
is locked Unlock the scanner and 
press 
Stop/Clear .
Send Error
(AUTH) There is a problem in 
SMTP authentication.
Configure the 
authentication setting.
Send Error
(DNS)There is a problem in 
DNS.
Configure the DNS setting.
Send Error
(POP3)There is a problem in 
POP3.
Configure the POP3 
setting.
Send Error
(SMTP)There is a problem in 
SMTP.
Change to the available 
server.
Send Error
(Wrong Config)There is a problem on 
the network interface 
card. Configure your network 
interface card correctly.
Toner Empty
T A toner cartridge has 
almost reached its 
estimated cartridge 
life. 
Samsung 
does not 
recommend 
using non-
genuine Samsung 
toner cartridge such 
as refilled or 
remanufactured. 
Samsung cannot 
guarantee non-
genuine Samsung 
toner cartridge's 
quality. Service or 
repair required as a 
result of using non-
genuine Samsung 
toner cartridges will 
not be covered under 
the machine warranty.    You can choose either 
Stop
 or Continue  as 
shown on the control 
panel. If you select  Stop, 
the printer stops printing 
and you cannot print any 
more without changing the 
cartrdige. If you select 
Continue , the printer 
keeps printing but the 
printing quality cannot be 
guaranteed.
Replace the toner 
cartridge for the best print 
quality when this message 
appears. Using a cartridge 
beyond this stage can 
result in printing quality 
issues.  (See page 53.)
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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62 _Troubleshooting
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solution s. Follow the suggested solu tions until the problem is 
corrected. If the problem persists, call for service.
Paper feeding 
Toner Exhausted T A toner cartridge has 
reached its estimated 
cartridge life. The 
printer stops printing.
Estimated 
cartridge life 
means the 
expected or 
estimated toner 
cartridge life, which 
indicates the average 
capacity of print-outs 
and is designed 
pursuant to ISO/IEC 
19752. (See 
Specification on page 
73.) The number of 
pages may be 
affected by operating 
environment, printing 
interval, media type, 
and media size. Some 
amount of toner may 
remain in the cartridge 
even when "Toner 
Exhausted" appears 
and the printer stops 
printing. Replace the toner 
cartridge. (See page 53.)
Toner Low
T Small amount of toner 
is left in the cartridge. 
The estimated 
cartridge life of toner 
is close. Prepare a new cartridge 
for replacement. You may 
temporarily increase the 
printing quality by 
redistributing the toner. 
(See page 52.) 
Updating Data
Please Wait...
This message 
appears when there is 
a change in the 
system setting or 
when you back up a 
data. Do not turn the power off 
when this message is 
showing. Changes may 
not be saved and datas 
can be lost.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing. Clear the paper jam. See page 56.
Paper sticks 
together.• Ensure there is not too much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.
• Make sure that you are using the correct type  of paper. See page 34.
• Remove paper from the tr ay and flex or fan the 
paper.
• Humid conditions may cause some paper to  stick together.
Multiple sheets of 
paper do not feed. • Different types of paper may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam. See page 56.
Paper does not feed 
into the machine. • Remove any obstructions from inside the 
machine.
• Paper has not been loaded correctly. Remove  paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove 
excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. See page 29.
• If an original does not  feed into the machine, 
the ADF rubber pad may require to be 
replaced. See page 54.
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the 
manual tray.
• An incorrect type of paper is being used. Use  only paper that meets the specifications 
required by the machine. See page 29.
• There may be debris inside the machine. Open  the front cover and remove the debris.
• If an original does not  feed into the machine, 
the ADF rubber pad may require to be 
replaced. See page 54.
Envelopes skew or 
fail to feed correctly. Ensure the paper guides are against both sides of 
the envelopes.
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Troubleshooting_63
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The machine is not 
selected as the 
default printer. Select Samsung SCX-4x25 
Series as your default printer in 
your Windows.
• Check the machine  for the following:
• The front cover is not  closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page 57.
• No paper is loaded. Load paper. See page 32.
• The toner cartridge is not installed. Install the toner  cartridge.
• If a system error occurs, contact your service  representative.
The connection 
cable between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable and 
reconnect it.
The connection 
cable between the 
computer and the 
machine is 
defective. If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different printer 
cable.
The port setting is 
incorrect. Check the Windows printer setting 
to make sure that the print job is 
sent to the correct port. If the 
computer has more than one port, 
make sure that the machine is 
attached to the correct one.
The machine may 
be configured 
incorrectly.  Check the printer properties to 
ensure that all of the print settings 
are correct. 
The printer driver 
may be incorrectly 
installed. Repair the printer software. See 
the 
Software section .
The machine is 
malfunctioning. Check the display message on 
the control panel to see if the 
machine is indicating a system 
error.
The document size 
is so big that the 
hard disk space of 
the computer is not 
enough to access 
the print job. Get more hard disk space and 
print the document again.
The machine 
selects print 
materials 
from the 
wrong paper 
source.The paper source 
selection in the 
printer properties 
may be incorrect.
For many software applications, 
the paper source selection is 
found under the 
Thin Paper tab 
within the printer properties. 
Select the correct paper source. 
See the printer driver help screen.
A print job is 
extremely 
slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
Half the page 
is blank.The page orientation 
setting may be 
incorrect. Change the page orientation in 
your application. See the printer 
driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
Or, ensure that the paper size in 
the printer driver settings matches 
the paper selection in the 
software application settings you 
use.
The machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.
Disconnect the printer cable and 
reconnect. Try a print job that you 
have already printed successfully. 
If possible, attach the cable and 
the machine to another computer 
and try a print job that you know 
works. Finally, try a new printer 
cable.
The wrong printer 
driver was selected. Check the application’s printer 
selection menu to ensure that 
your machine 
is selected.
The software 
application is 
malfunctioning. Try printing a job from another 
application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the machine off 
and then back on again.
Pages print, 
but are blank.
The toner cartridge 
is defective or out of 
toner. Redistribute the toner, if 
necessary. See page 52.
If necessary, replace the toner 
cartridge.
The file may have 
blank pages. Check the file to ensure that it 
does not contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service representative.
The printer 
does not 
print PDF file 
correctly. 
Some parts 
of graphics, 
text, or 
illustrations 
are missing.Incompatibility 
between the PDF 
file and the Acrobat 
products.
Printing the PDF file as an image 
may solve this problem. Turn on 
Print As Image
 from the Acrobat 
printing options.
It will take longer to print 
when you print a PDF file 
as an image.
CONDITIONPOSSIBLE CAUSESUGGESTED SOLUTIONS
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64 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
The print 
quality of 
photos is not 
good. Images 
are not clear. The resolution of the 
photo is very low. 
Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
The machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.If you are under the 
DOS environment, 
the font setting for 
your machine may 
be set incorrectly.
Suggested solutions: Change the 
font setting. See "Changing the 
font setting" on page 27.
Before 
printing, the 
machine 
emits vapor 
near the 
output tray.Using damp paper 
can cause vapor 
during printing.
This is not a problem. Just keep 
printing.
CONDITIONSUGGESTED SOLUTIONS
Light or faded printIf a vertical white streak or faded area appears on 
the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. See 
page 53. If this does not improve the print 
quality, install a new toner cartridge.
• The paper may not meet  paper specifications; 
for example, the paper is too moist or too 
rough. See page 29.
• If the entire page is light, the print resolution  setting is too low. Adjust the print resolution. 
See the help screen of the printer driver.
• A combination of faded or smeared defects  may indicate that the toner cartridge needs 
cleaning.
• The surface of the LSU part inside the machine  may be dirty. Clean the  LSU, contact a service 
representative.
Toner specks• The paper may not meet  specifications; for 
example, the paper is  too moist or too rough. 
See page 29.
• The paper path may need cleaning. See  "Cleaning the inside" on page 50.
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
DropoutsIf faded areas, generally rounded, occur randomly 
on the page:
• A single sheet of paper may be defective. Try 
reprinting the job.
• The moisture content of the paper is uneven or  the paper has moist spots on its surface. Try a 
different brand of paper. See page 29.
• The paper lot is bad. The manufacturing  processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to  printer properties, click  Paper tab, and set type 
to  Thick Paper . Refer to the  Software section  
for details.
If these steps do not corr ect the problem, contact a 
service representative.
White Spots  White spots appear on the page:
• The paper is too rough and a lot of dirt from the 
paper falls to the inner devices within the 
machine, which means the  transfer belt may be 
dirty. Clean the inside of your machine. Contact 
a service representative.
• The paper path may need cleaning. Contact a  service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has 
probably been scratched.  Remove the toner 
cartridge and install a new one. See page 53.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine  may be dirty. Clean the LS U, contact a service 
representative.
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See page 29.
• Check the machine’s environment: very dry  (low humidity) or high humidity (higher than 
80% RH) conditions can increase the amount 
of background shading.
• Remove the old toner cartridge and install a  new one. See page 53.
Toner smear• Clean the inside of the machine. See page 50.
• Check the paper type and quality. See page 29.
• Remove the toner cartridge and install a new one. See page 53.
CONDITIONSUGGESTED SOLUTIONS
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
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Troubleshooting_65
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
• The toner cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printo ut, if you still have the 
same problems, remove  the toner cartridge and 
install a new one. See page 53.
• Parts of the machine may have toner on them. 
If the defects occur on the back of the page, the 
problem will likely correct itself after a few more 
pages.
• The fusing assembly may be damaged.  Contact a service representative.
Background scatterBackground scatter result s from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with a 
different batch of paper. Do not open packages 
of paper until necessary so  that the paper does 
not absorb too much moisture.
• If background scatter occurs on an envelope,  change the printing layout to avoid printing over 
areas that have overlapping seams on the 
reverse side. Printing on seams can cause 
problems.
• If background scatter cove rs the entire surface 
area of a printed page, adjust the print 
resolution through your software application or 
the printer properties.
Misformed 
characters• If characters are improperly formed and  producing hollow images, the paper stock may 
be too slick. Try a different paper. See page 29.
• If characters are improperly formed and  producing a wavy effect, the scanner unit may 
need service. For servic e, contact a service 
representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 29.
• Ensure that the paper or other material is loaded  correctly and the guides ar e not too tight or too 
loose against the paper stack.
CONDITIONSUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper curl. 
See page 29.
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 29.
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
Back of printouts 
are dirty• Check for leaking toner. Clean the inside of the machine. See page 50.
Solid Color or 
Black pages• The toner cartridge may not be installed properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective and need  replacing. Remove the toner cartridge and install 
a new one. See page 53.
• The machine may require repair. Contact a  service representative.
Loose toner• Clean the inside of the machine. See page 50.
• Check the paper type and quality. See page 29.
• Remove the toner cartridge and install a new one. See page 53.
• If the problem persists, the machine may require  repair. Contact a service representative.
CONDITIONSUGGESTED SOLUTIONS
A
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66 _Troubleshooting
Copying problems
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some character 
voids are normal. 
• You may be printing on the wrong surface of  the paper. Remove the paper and turn it 
around. 
• The paper may not meet  paper specifications. 
See page 29.
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed  improperly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective. Remove  the toner cartridge and  install a new one. See 
page 53.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not feed 
into the machine:
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. 
• Change the printer option and try again. Go to  printer properties, click  Paper tab, and set type 
to  Thin Paper . Refer to the  Software section  
for details.
• Use the  Paper Stacking  function. See page 
34.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.Your printer is probably being used at an altitude of 
1,000 m (3,281 ft) or above.
The high altitude may affect the print quality such 
as loose toner or light imaging. You can set this 
option through  Printer Settings Utility  or Printer  
tab in printer driver’s properties. See page 25.
CONDITIONSUGGESTED SOLUTIONS
Copies are too light 
or too dark. Use 
Darkness  to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies. • If defects are on the original, use 
Darkness 
to lighten the background of your copies.
• If no defects are on the original, clean the  scan unit. See page 51.
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass or face up in the ADF.
• Check that the copy paper is loaded 
correctly.
CONDITIONSUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Blank copies print 
out. Ensure that the original is face down on the 
scanner glass or face up in the ADF.
Image rubs off the 
copy easily.• Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper 
in the machine for extended periods of 
time.
Frequent copy paper 
jams occur. • Fan the stack of paper, then turn it over in 
the tray. Replace the pap er in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper 
weight. 80 g/m
2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy  paper remaining in the machine after a 
paper jam has been cleared.
Toner cartridge 
produces fewer 
copies than expected 
before running out of 
toner. • Your originals may contain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 
• The machine may be turned on and off 
frequently. 
• The scanner lid may be left open while  copies are being made.
CONDITIONSUGGESTED SOLUTIONS
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Troubleshooting_67
Scanning problems
Samsung Scan Manager problems Fax problems
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work.
• Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to  see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected  properly.
• Make sure that the USB cable is not  defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• Check that the scanner is configured  correctly. Check scan sett ing in the SmarThru 
Configuration or the application you want to 
use to make certain that the scanner job is 
being sent to the correct port.
The unit scans very 
slowly. • Check if the machine is printing received 
data. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 
because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It will 
help to increase the speed. For details about 
how to set BIOS, refer to your computer 
user’s guide.
Message appears on 
your computer 
screen:
• “Device can't be set to the H/W 
mode you want.”
• “Port is being used  by another 
program.”
• “Port is Disabled.
• “Scanner is busy  receiving or 
printing data. 
When the current 
job is completed, 
try again.”
• “Invalid handle.”
• “Scanning has 
failed.” • There may be a copying or printing job in 
progress. When that job  is complete, try your 
job again.
• The Selected port is currently being used.  Restart your computer and try again.
• The printer cable may be improperly  connected or the power may be off.
• The scanner driver is not installed or the 
operating environment is not set up properly.
• Ensure that the machine is properly  connected and the power is on, Then restart 
your computer.
• The USB cable may be improperly connected  or the power may be off.
CONDITIONSUGGESTED SOLUTIONS
I cannot use the 
Samsung Scan 
Manager. Check your operating system. Supporting 
operating systems are Windows 2000/XP/
Vista.
CONDITIONSUGGESTED SOLUTIONS
The machine is not 
working, there is no 
display and the 
buttons are not 
working.• Unplug the power cord and plug it in again. 
• Ensure that there is power to the electrical 
outlet.
No dial tone sounds. • Check that the phone line is connected 
properly.
• Check that the phone socket in the wall is  working by plugging in another phone.
The numbers stored 
in memory do not 
dial correctly. Make sure that the numbers are stored in 
memory correctly. Print a Phone Book list, 
referring to page 48.
The original does not 
feed into the 
machine. • Make sure that the paper is not wrinkled and 
you are putting it in correctly. Check that the 
original is the right size, not too thick or thin 
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be  replaced. See page 54.
Faxes are not 
received 
automatically. • The receiving mode should be set to 
Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error  message. If it does, clear the problem.
The machine does 
not send. • Make sure that the original is loaded in the 
ADF or on the scanner glass. 
• Sending  should show up on the display. 
• Check the fax machine yo u are sending to, to 
see if it can receive your fax.
The incoming fax has 
blank spaces or is of 
poor-quality. • The fax machine sending you the fax may be 
faulty. 
• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• A toner cartridge has reached its estimated  cartridge life. Replace the toner cartridge, 
referring to page 53. 
Some of the words 
on an incoming fax 
are stretched. The fax machine sendin
g you the fax had a 
temporary document jam. 
There are lines on 
the originals you 
send. Check your scan unit fo
r marks and clean it. 
See page 51.
The machine dials a 
number, but a 
connection with the 
other fax machine 
fails. The other fax machine may 
be turned off, out of 
paper, or cannot answer incoming calls. Speak 
with the other machine operator and ask her/
him to sort out the problem.
Faxes do not store in 
memory.  There may not be enough memory space to 
store the fax. If the display shows the 
Memory 
Full  message, delete from memory any faxes 
you no longer need and then try again to store 
the fax.
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68 _Troubleshooting
Common Windows problems Common Linux problems
Blank areas appear 
at the bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top.
You may have chosen the wrong paper settings 
in the user option setting. For details about 
paper settings, see page 29.
CONDITIONSUGGESTED SOLUTIONS
“File in Use” 
message appears 
during installation.
Exit all software applications. Remove all 
software from the StartU
p Group, then restart 
Windows. Reinstall the printer driver.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear. Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout error 
occurred.” messages 
appear.
These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in ready mode 
or after printing has been completed, check the 
connection and/or whether an error has 
occurred.
Refer to the Microsoft Windows documentation that came with your 
computer for further information on Windows error messages.
CONDITIONSUGGESTED SOLUTIONS
CONDITIONSUGGESTED SOLUTIONS
The machine does 
not print.
• Check if the printer driver is installed in your 
system. Open Unified Dr iver configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Make sure that your 
machine is displayed on the list. If not, invoke 
Add new printer wizard to  set up your device.
• Check if the printer is started. Open Printers  configuration and select your machine on the 
printers list. Look at the description in the 
Selected printer pane. If its status contains 
“(stopped)” string,  press the  Start button. 
After that normal operation of the printer 
should be restored. The “stopped” status 
might be activated when some problems in 
printing occurred. For instance, this could be 
an attempt to print document when port is 
claimed by a scanning application.
• Check if the port is not busy. Since functional  components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access of different 
“consumer” application to the same port is 
possible. To avoid poss ible conflicts, only 
one of them at a time is allowed to gain 
control over the device. The other 
“consumer” will encounter “device busy” 
response. You should open ports 
configuration and select the port assigned to 
your printer. In the Selected port pane you 
can see if the port is occupied by some other 
application. If this is the case, you should 
wait for completion of the current job or 
should press Release port button, if you are 
sure that the present ow ner is not functioning 
properly.
• Check if your application has special print 
option such as “-oraw”.  If “-oraw” is specified 
in the command line parameter then remove 
it to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit command 
line parameter in  the command item.
• The CUPS (Common Unix Printing System) 
version distributed with SuSE Linux 9.2 
(cups-1.1.21) has a problem with ipp 
(Internet Printing Prot ocol) printing.Use the 
socket printing instead of ipp or install later 
version of CUPS (cups-1.1.22 or higher).
The machine does 
not print whole pages 
and its output is half 
page printed. It is a known problem that occurs when a color 
printer is used on version 8.51 or earlier of 
Ghostscript, 64-bit Linu
x OS, and reported to 
bugs.ghostscript.com as Ghostscript Bug 
688252.
The problem is solved in AFPL Ghostscript v. 
8.52 or above. Download the latest version of 
AFPL Ghostscript from  http://sourceforge.net/
projects/ghostscript/ and install it to solve this 
problem.
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Troubleshooting_69
I cannot scan via 
Gimp Front-end. • Check if Gimp Front-end has “Xsane: Device 
dialog.” on the “Acquire” menu. If not, you 
should install Xsane plug-in for Gimp on the 
your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CD or 
Gimp home page. For the detail information, 
refer to the Help for Linux distribution CD or 
Gimp Front-end application. 
If you wish to use other kind of scan application, 
refer to the Help for application.
I encounter error 
“Cannot open port 
device file” when 
printing a document. Avoid changing print job parameters (via LPR 
GUI, for example) while a print job is in 
progress. Known versions of CUPS server 
break the print job whenever print options are 
changed and then try to restart the job from the 
beginning. Since Unified Linux Driver locks port 
while printing, the abrupt termination of the 
driver keeps the port 
locked and therefore 
unavailable for subsequent print jobs. If this 
situation occurred, try to release the port. 
The machine does 
not appear on the 
scanners list. • Check if your machine is attached to your 
computer. Make sure th
at it is connected 
properly via the USB port and is turned on.
• Check if the scanner driver for your machine 
is installed in your system. Open Unified 
Driver configurator, switch to Scanners 
configuration, then press  Drivers. Make sure 
that driver with a name corresponding to 
your machine's name is listed in the window. 
Check if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous  access of different 
“consumer” application to the same port is 
possible. To avoid possible conflicts, only 
one of them at a time is allowed to gain 
control over the device. The other 
“consumer” will encounter “device busy” 
response. This can usually happen while 
starting scan procedure, and appropriate 
message box appears.
•
To identify the source of the problem, you 
should open ports configuration and select the 
port assigned to your scanner. port's symbol /
dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In 
the Selected port pane you can see if the port is 
occupied by some other appli
cation. If this is 
the case, you should wait for completion of 
the current job or should press Release port 
button, if you are sure  that the present port's 
owner is not functioning properly.
CONDITIONSUGGESTED SOLUTIONS
The machine does 
not scan. • Check if a document is loaded into the 
machine.
• Check if your machine is connected to the  computer. Make sure if it is connected properly 
if I/O error is reported while scanning.
• Check if the port is not busy. Since functional  components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous  access of different 
“consumer” application to the same port is 
possible. To avoid possi ble conflicts, only one 
of them at a time is al lowed to gain control over 
the device. The other  “consumer” will 
encounter “device busy” response. This can 
usually happen while starting scan procedure, 
and appropriate message box will be displayed.
To identify the source of the problem, you 
should open ports configuration and select the 
port assigned to your scanner. port’s symbol /
dev/mfp0 corresponds to LP:0 designation 
displayed in the scanner s’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In 
the Selected port pane you can see if the port is 
occupied by some other application. If this is 
the case, you should wait  for completion of the 
current job or should press Release port 
button, if you are sure  that the present port’s 
owner is not functioning properly.
Refer to Linux User’s Guide that ca me with your computer for further 
information on Linux error messages.
CONDITIONSUGGESTED SOLUTIONS
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70 _Troubleshooting
Common Macintosh problems
CONDITIONSUGGESTED SOLUTIONS
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing. Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve 
this problem. Turn on 
Print As Image from 
the Acrobat printing options.
It will take longer to print when you 
print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared 
from the spooler in Mac 
OS 10.3.2. Update your Mac OS to OS 10.3.3. or 
higher.
Some letters are not 
displayed normally 
during the Cover page 
printing.
This problem is caused because Mac OS 
cannot create the font 
during the Cover page 
printing. English alphabet and numbers are 
displayed normally at the Cover page.
When printing a 
document in Macintosh 
with Acrobat Reader 6.0 
or higher, colors print 
incorrectly. The resolution setting in the printer driver 
may not be matched with the one in Acrobat 
Reader.
Refer to Mac OS User’s Guide that came with your computer for 
further information on Mac OS error messages.
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