Samsung SCX 4825FN User Manual

							
Maintenance_51
3.Grasp the handles on the toner cartridge and pull to remove the 
cartridge from the machine.
4. With a dry lint-free cloth, wipe away  any dust and spilled toner from the 
toner cartridges area and their cavities.
5. Locate the long strip of glass (LSU)  inside the machine, and gently swab 
the glass to see if dirt turns the white cotten black.
6. Reinstall all the compartments into  the machine, and close the front 
cover.
7. Plug in the power cord and turn the machine on.Cleaning the scan unit
Keeping the scan unit clean helps ensure the best possible copies. We 
suggest that you clean the scan unit at  the start of each day and during the 
day, as needed.
1. Slightly dampen a soft lint-free  cloth or paper towel with water.
2. Open the scanner lid.
3. Wipe the surface of the scanner glass and ADF glass until it is clean and 
dry.
4. Wipe the underside of the scanner  lid and white sheet until it is clean 
and dry.
5. Close the scanner lid.
If toner gets on your clothing, wipe  it off with a dry cloth and wash 
it in cold water. Hot water sets toner into fabric.
If the front cover is not completely closed, the machine will not 
operate.
Downloaded From ManualsPrinter.com Manuals 
						

							
52 _Maintenance
MAINTAINING THE CARTRIDGE
Toner cartridge storage
Toner cartridges contain componen ts that are sensitive to light, 
temperature, and humidity. Sams ung suggests users follow the 
recommendations to ensure the optimum performance, highest quality, and 
longest life from your new Samsung toner cartridge.
Store this cartridge in the same environ ment as the printer it will be used in; 
this should be in controlled office  temperature and humidity conditions. The 
toner cartridge should remain in its original, unopened package until 
installation – If original packaging is  not available, cover the top opening of 
the cartridge with paper and store in a dark cabinet. 
Opening the cartridge package prior to  use dramatically shortens its useful 
shelf and operating life. Do not store on  the floor. If the toner cartridge is 
removed from the printer,  always store the cartridge:
• Inside the protective bag from the original package 
• Store lying flat (not standing on e nd) with the same side facing up as if 
they were installed in the machine.
• Do not store consumables in;  - Temperature greater than 40°C (104°F). 
- Humidity range less than 20% and not greater than 80%.
- An environment with extreme chan ges in humidity or temperature.
- Direct sunlight or room light.
- Dusty places.
- A car for a long period of time.
- An environment where corrosive gases are present.
- An environment with salty air.
Handling instructions• Do not touch the surface of the pho tosensitive drum in the cartridge. 
• Do not expose the cartridge to un necessary vibrations or shock.
• Never manually rotate the drum, especially in the reverse direction; this  can cause internal damage and toner spillage.
Use of non-Samsung and re filled toner cartridge
Samsung Electronics does not recommend or approve the use of non-
Samsung brand toner cartridges in  your printer including generic, store 
brand, refilled, or remanufactured toner cartridges. 
Estimated cartridge life
Estimated cartridge life (the life of  the toner cartridge yield) depends on the 
amount of toner that print jobs requ ire. The actual print-out number may 
vary depending on the print density of the pages you print on, operating 
environment, printing interval, media type, and/or media size. For example, 
if you print a lot of graphics, the cons umption of the toner is high and you 
may need to change the cartridge more often. 
Redistributing toner
When a toner is low, faded or light areas may appear. You can temporarily 
improve print quality by redistributing the toner.
• The toner-related message saying that the toner is low may appear on  the display.
• The SmartPanel program window ap pears on the computer telling you 
which cartridge is low on toner. 1.
Completely open the front cover.
2. Grasp the handles on the toner  cartridge and pull to remove the 
cartridge from the machine.
3. Holding both handles on the toner cartri dge, thoroughly rock it from side 
to side to evenly distribute the toner. 
4. Slide the toner cartridge back into the machine.
•Samsung’s printer warranty does not cover damage to the 
machine caused by the use of a  refilled, remanufactured, or non-
Samsung brand toner cartridge.
• Do not touch the green surface, t he OPC drum or the front of the 
toner cartridge, with your hands or any other material. Use the 
handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surf ace of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the  OPC drum can be exposed to light . This will cause damage to the 
OPC drum. Close the front cover should the installation need to 
be halted for any reason.
If toner gets on your clothing, wipe it off with a dry
cloth and wash it in cold water. Hot water sets toner into
fabric.
Downloaded From ManualsPrinter.com Manuals 
						

							
Maintenance_53
5.Close the front cover. Make sure  the cover is securely latched.
REPLACING THE TONER CARTRIDGE
• The status LED and the toner-relat ed message on the display indicates 
that the toner cartridge should be replaced.
• Incoming faxes are saved in memory.
At this stage, the toner  cartridge needs to be replaced. Check the type of 
toner cartridge for your machi ne. (See "Ordering supplies and 
accessories" on page 71.)
1. Turn the machine off, then wait a fe w minutes for the machine to cool.
2. Completely open the front cover.
3. Grasp the handles on the toner cartridge and pull to remove the 
cartridge from the machine. 4.
Take a new toner cartridge out of its package.
5. Holding both handles on the toner cartri dge, thoroughly rock it from side 
to side to evenly distribute the toner.
 
6. Place the toner cartridge on a flat surface, as shown, and remove the 
paper covering the toner cartridge by removing the tape.
7. Grasp the handles on the toner cartri dge. Insert the cartridge until it 
clicks into place.
8. Close the front cover. Make sure the cover is securely latched, and then 
turn the machine on.
If the front cover is not completely closed, the machine will not 
operate.
• Do not touch the green surface, the OPC drum or the front of 
each toner cartridge, with your hands or any other material. Use 
the handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the  OPC drum can be exposed to light. This will cause damage to the 
OPC drum. Close the front cover should the installation need to 
be halted for any reason.
• Don't use sharp objects, such as a knife or scissors, to open the toner cartridge package. Yo u could damage the surface of 
the toner cartridge.
• To prevent damage, do not expose  the toner cartridge to light 
for more than a few minutes. Cover it with a piece of paper to 
protect it if necessary.
If toner gets on your clothing, wipe it off with a dry cloth and wash 
it in cold water. Hot wate r sets toner into fabric.
If the front cover is not completely closed, the machine will not 
operate.
Downloaded From ManualsPrinter.com Manuals 
						

							
54 _Maintenance
Clearing the toner message
When the  Toner Empty  message appears you can configure not to see this 
message again not to disturb you.
1. Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the Scroll buttons until  Maintenance appears and press  OK.
3. Press the Scroll buttons until  CLR Empty Msg. appears and press  OK.
4. Select  On and press  OK.
5. Now the  Toner Empty   message does not appear but the  Replace 
Toner  message will remain for reminding you that the new cartridge 
needs to be installed for quality.
MAINTENANCE PARTS
To avoid print quality and paper feed problems resulting from worn parts, 
and to maintain your machine in top working condition the following 
condition, the following items will need to be replaced after the specified 
number of pages, or when the life  span of each item has expired. 
 
We highly recommend that this maintenance be performed by an authorized 
service provider, dealer or the retailer where you bought the machine. The 
warranty does not cover the replacement of the maintenance parts after 
their lifespan.
Checking replaceables
If you experience frequent paper jams or printing problems, check the 
number of pages the machine has  printed or scanned. Replace the 
corresponding parts, if necessary.
1. Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Maintenance appears and press  OK.
3. Press the left/right arrow until  Supplies Life appears and press  OK.
4. Press the left/right arrow until t he item you want appears and press  OK.
• Supplies Info: Prints the supply information page.
•Total: Displays the total number of pages printed.
• ADF Scan: Displays the number of pages scanned using the ADF.
•Platen Scan: Displays the number of pages scanned using the 
scanner glass.
5. If you selected to print a supply information page, press  OK to confirm.
6. Press  Stop/Clear  to return to ready mode.
Replacing the ADF rubber pad
You will need to replace the ADF rubber pad when there seems to be a 
consistent problem with paper pickup or  when its specified yield is reached.
1.Open the ADF cover.
2. Rotate the bushing on the right end of the ADF roller toward the ADF 
and remove the roller from the slot.
3. Remove the ADF rubber pad from the ADF, as shown.
4. Insert a new ADF rubber pad into place.
5. Align the left end of the ADF roller wit h the slot and push the right end of 
the roller into the right slot. Rotate  the bushing on the right end of the 
roller toward the document input tray.
6. Close the ADF cover.
• Once you have selected  On, this setting will be permanently 
written to the memory of the to ner cartridge, and this menu will be 
disappeared from the  Maintenance menu.
• You can keep printing but the qual ity cannot be guaranteed, and 
the product support is no longer provided. 
ITEMSYIELD (AVERAGE)
Fuser unit  Approx. 50,000 pages
ADF rubber padApprox. 20,000 pages
ADF feed rollerApprox. 20,000 pages
Pick-up roller Approx. 50,000 pages
Transfer rollerApprox. 50,000 pages
1Bushing
2ADF roller
1ADF rubber pad
Downloaded From ManualsPrinter.com Manuals 
						

							
Maintenance_55
MANAGING YOUR MACHINE FROM THE 
WEBSITE
If you have connected your machine to a network and set up TCP/IP 
network parameters correctly, you ca n manage the machine via Samsung’s 
SyncThru™ Web Service , an embedded web server. Use  SyncThru™ 
Web Service  to:
• View the machine’s device informat ion and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications to let you know the  machine’s status.
• Get support for using the machine.
To access SyncThru™ Web Service:
1. Start a web browser, such as Internet Explorer, from Windows.
2. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address 
field and press the  Enter key or click  Go.
Your machine’s embedded website opens.
CHECKING THE MACHINE’S SERIAL NUMBER
When you call for service or register  as a user on the Samsung website, the 
machine’s serial number may be required.
You can check the serial number by taking the following steps:
1. Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Maintenance appears and press  OK.
3. Press the left/right arrow until  Serial Number appears and press  OK.
4. Check your machine’s serial number.
5. Press  Stop/Clear  to return to ready mode.
Downloaded From ManualsPrinter.com Manuals 
						

							
Troubleshooting_56
troubleshooting
This chapter gives helpful information fo r what to do if you encounter an error.
This chapter includes:
• Tips for avoiding paper jams
• Clearing document jams
• Clearing paper jams • Understanding display messages
• Solving other problems
TIPS FOR AVOIDING PAPER JAMS
By selecting the correct media type
s, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 56. 
• Follow the procedures on page 32. En sure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that  the paper level is below the paper 
capacity mark on the inside of the tray.
• Do not remove paper from the tray  while your machine is printing.
• Flex, fan, and straight en paper before loading. 
• Do not use creased, damp,  or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (See "Setting the paper size and 
type" on page 34.)
• Ensure that the recommended side of  the print media is facing down in 
the tray, or facing up in the manual tray.
CLEARING DOCUMENT JAMS
When an original jams while passing through the ADF,  Document Jam 
appears on the display.
Input Misfeed
1. Remove any remaining pages from the ADF.
2. Open the ADF cover. 3.
Rotate the bushing on the right end of the ADF roller toward the ADF ( 1) 
and remove the roller from the slot ( 2). Pull the document gently to the 
left and out of the ADF.
4. Align the left end of the ADF roller wit h the slot and push the right end of 
the ADF roller into  the right slot (1). Rotate the bushing on the right end 
of the roller toward th e document input tray ( 2). 
5. Close the ADF cover. Then load the removed page(s), if any, back into 
the ADF.
1ADF cover
This illustration may differ from your machine depending on its 
model.
To prevent document jams, use the scanner glass for thick, thin, or 
mixed paper-type originals.
Downloaded From ManualsPrinter.com Manuals 
						

							
Troubleshooting_57
Exit misfeed
1.Remove any remaining pages from the ADF.
2. Seize the misfeed paper, and remove the paper from the document 
output tray by carefully pulling it to the right using both hands.
3. Load the removed pages back into the ADF.
Roller misfeed
1.Open the scanner lid.
2. Seize the misfeed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
3. Close the scanner lid. Then load the removed pages back into the ADF.
CLEARING PAPER JAMS
When a paper jam occurs, the warning message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.
In the paper feed area 
If paper is jammed in the paper feed area, follow the next steps to release 
the jammed paper. 
1. Pull the tray open. 
2. Remove the jammed paper by gently pulling it straight out as shown 
below.
If the paper does not move when you pu ll, or if you do not see the paper 
in this area, check In the toner cartridge area.
MESSAGELOCATION OF JAMGO TO
Paper Jam 0
Open/Close Door In the paper feed area or 
inside the machine
Page 57, Page 58
Paper Jam 1
Open/Close DoorInside the machine Page 58
Paper Jam 2
Check InsideInside the machine or in 
the fuser area
Page 58
Duplex Jam 0
Check InsideInside the machine Page 58
Duplex Jam 1
Open/Close DoorIn the paper feed area or 
inside the machine
Page 58
Some messages may not appear in the display depending on options 
or models. 
To avoid tearing the paper, pull the jammed paper out gently and 
slowly. Follow the instructions in the following sections to clear the 
jam. 
Downloaded From ManualsPrinter.com Manuals 
						

							
58 _Troubleshooting
3.Insert the tray back into the machine. Printing automatically resumes.
In the manual tray
When you print using the manual tray and the machine detects that there is 
either no paper or that the paper has been improperly loaded, follow the 
next steps to release the jammed paper.
1.Check if the paper is stuck in the feedi ng area, and if so, pull it out gently 
and slowly.
2. Load a paper into the  manual tray.
3. Open the front cover and close it. The machine will resume printing.
In the toner  cartridge area
If paper is jammed in the toner cartri dge area, follow the next steps to 
release the jammed paper.
1. Open the front cover and pull the toner cartridge out
2. Remove the jammed paper by gently pulling it straight out as shown 
below.
 
3.Replace the toner cartridge and close the front cover. Printing 
automatically resumes.
In the paper exit area
If paper is jammed in the paper exit  area, follow the next steps to release 
the jammed paper.
1. If a long portion of the paper is visibl e, pull it straight out. Open and close 
the front cover firmly. The ma chine will resume printing.
If you cannot find the jammed paper,  or if there is any resistance 
removing the paper, stop pulling and go to step 2.
2. Open the rear cover.
3. Pull the guide rear on each side down and  carefully take the jammed 
paper out of the machine.  Return the guide rear to its original position.
4. Close the rear cover. Printing automatically resumes.
In the duplex unit area
If the duplex unit is not inserted co rrectly, paper jam may occur. Make sure 
that the duplex unit is inserted correctly.
1. Pull the duplex unit out of the machine.
If the front cover is not completely closed, the machine will not 
operate.
1Guide rear
1duplex unit
Downloaded From ManualsPrinter.com Manuals 
						

							
Troubleshooting_59
2.Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper 
from the bottom of the machine.
If you cannot find the jammed paper , or if there is any resistance 
removing the paper, stop pulling and go to step 3.
3. Open the rear cover.
4. Pull the guide rear on each side down and remove the paper. Return the 
guide rear to its original position.
5. Close the rear cover. Prin ting automatically resumes.In the optional tray
If paper is jammed in the optional Tray , follow the next steps to release the 
jammed paper.
1. Pull the optional tray open. 
2. If you see the jammed paper, remove the paper from the machine by 
gently pulling it straight out as shown below.
If you cannot find the jammed paper,  or if there is any resistance 
removing the paper, stop pulling and go to step 3.
3. Pull the tray half.
4. Remove the jammed paper by gently pulling the paper straight up and 
out. 
5. Insert the trays back into the machin e. Printing automatically resumes.
1Guide rear
Downloaded From ManualsPrinter.com Manuals 
						

							
60 _Troubleshooting
UNDERSTANDING DI SPLAY MESSAGES
Messages appear on the control panel  display to indicate the machine’s 
status or errors. Refer to the tabl es below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order. 
• xxx indicates the media type.
• yyy indicates the tray.
• If the message is not in the t able, cycle the power and try the 
printing job again. If the problem persists, call for service.
• Some messages may not appear in the display depending on 
options or models. 
MESSAGEMEANINGSUGGESTED SOLUTIONS
[COMM. Error]  The machine has a 
communication 
problem. Ask the sender to try 
again.
[Incompatible] 
The machine has 
received a fax from 
which is registered as 
a junk fax. The received fax data will 
be deleted.
Reconfirm junk fax setup. 
See page 46
[Line Error] 
Your machine cannot 
connect with the 
receiving fax machine 
or has lost contact 
because of a problem 
with the phone line. Try again. If the problem 
persists, wait an hour or so 
for the line to clear and try 
again.
Or, turn the ECM mode 
on. See page 46.
[No Answer] 
The receiving fax 
machine has not 
answered after 
several redial 
attempts. Try again. Make sure that 
the receiving machine is 
operational.
[Stop Pressed] Stop/Clear
 has been 
pressed during an 
operation. Try again.
[yyy]
Paper Empty
There is no paper in 
the tray.
Load paper in the tray.
[yyy] 
Paper MismatchThe paper size 
specified in the printer 
properties does not 
match the paper you 
are loading. Load the correct paper in 
the tray.
Cancel? 
W
 Yes   X Your machine’s 
memory has become 
full while trying to 
store an original into 
memory. To cancel the fax job, 
press the 
OK button to 
accept  Yes. 
If you want to send those 
pages that have been 
successfully stored, press 
the  OK button to accept 
No . You should send the 
remaining pages later, 
when memory is available.
Connection Error Connection with the 
SMTP server failed. Check the server settings 
and the network cable.
Document Jam
The loaded original 
has jammed in the 
ADF. Clear the jam. See page 
56.
Door Open
The front cover is not 
securely latched. Close the cover until it 
locks into place.
Duplex Jam 0
Check InsidePaper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 58.
Duplex Jam 1
Open/Close Door
Paper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 58.
Enter Again
You entered an 
unavailable item. Enter the correct item 
again.
File Format 
Not SupportedThe selected file 
format is not 
supported. Use the correct file format.
Group Not
Available 
You have tried to 
select a group location 
number where only a 
single location 
number can be used, 
such as when adding 
locations for a Multiple 
Send operation. Use a speed dial number 
or dial a number manually 
using the number keypad.
Install Toner
T The toner cartridge is 
not installed.
Install the toner cartridge.
Invalid Toner
T The toner cartridge 
you have installed is 
not for your machine. Install the a Samsung-
genuine toner cartridge 
designed for your 
machine.
Line Busy 
The receiving fax 
machine did not 
answer or the line is 
already engaged. Try again after a few 
minutes.
Mail Exceeds
Server Support
The mail size is larger 
than the supported 
size by SMTP server. Divide your mail or reduce 
the resolution.
Main Motor
Locked
There is a problem in 
the main motor.
Open and then close the 
front cover.
Memory Full 
The memory is full. Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission into 
more than one operation.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Downloaded From ManualsPrinter.com Manuals