Samsung SCX 4824FN User Manual

							Maintenance_61
4.Slide the toner cartridge back into the machine.
5. Close the front cover. Make sure the cover is securely latched.
REPLACING THE TONER CARTRIDGE
• The status LED and the toner-relat ed message on the display indicates 
that the toner cartridge should be replaced.
• Incoming faxes are saved in memory.
At this stage, the toner  cartridge needs to be replaced. Check the type of 
toner cartridge for your machi ne. (See Ordering supplies and 
accessories on page 80.)
1. Turn the machine off, then wait a fe w minutes for the machine to cool.
2. Completely open the front cover. 3.
Grasp the handles on the toner cartridge and pull to remove the 
cartridge from the machine.
4. Take a new toner cartridge out of its package.
5. Holding both handles on the toner cartri dge, thoroughly rock it from side 
to side to evenly distribute the toner.
 
6. Place the toner cartridge on a flat surface, as shown, and remove the 
paper covering the toner cartridge by removing the tape.
7. Grasp the handles on the toner cartri dge. Insert the cartridge until it 
clicks into place.
If the front cover is not completely closed, the machine will not 
operate.
• Do not touch the green surface, the OPC drum or the front of  each toner cartridge, with your hands or any other material. Use 
the handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the  OPC drum can be exposed to light. This will cause damage to the 
OPC drum. Close the front cover should the installation need to 
be halted for any reason.
• Dont use sharp objects, such as a knife or scissors, to open the toner cartridge package. You could damage the surface of 
the toner cartridge.
• To prevent damage, do not expose  the toner cartridge to light 
for more than a few minutes. Cover it with a piece of paper to 
protect it if necessary.
If toner gets on your clothing, wipe it off with a dry cloth and wash 
it in cold water. Hot wate r sets toner into fabric.
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							62 _Maintenance
8.Close the front cover. Make sure the  cover is securely latched, and then 
turn the machine on.
Clearing the Toner  Empty message
When the Toner Empty  message appears you can configure not to see this 
message again not to disturb you.
1. Press  Menu until System Setup appears on the bottom line of the 
display and press  OK.
2. Press the Scroll buttons until  Maintenance appears and press  OK.
3. Press the Scroll buttons until  CLR Empty Msg. appears and press  OK.
4. Select  On and press  OK.
5. Now the  Toner Empty   message does not appear but the  Replace 
Toner  message will remain for reminding you that the new cartridge 
needs to be installed for quality.
MAINTENANCE PARTS
To avoid print quality and paper feed problems resulting from worn parts, 
and to maintain your machine in top working condition the following 
condition, the following items will need to be replaced after the specified 
number of pages, or when the life  span of each item has expired. 
 
We highly recommend that this maintenance be performed by an authorized 
service provider, dealer or the retailer where you bought the machine. The 
warranty does not cover the replacement of the maintenance parts after 
their lifespan.
Checking replaceables
If you experience frequent paper jams or printing problems, check the 
number of pages the machine has printed or scanned. Replace the 
corresponding parts, if necessary.
1.Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Maintenance appears and press  OK.
3. Press the left/right arrow until  Supplies Life appears and press  OK.
4. Press the left/right arrow until the  item you want appears and press  OK.
• Supplies Info: Prints the supply information page.
•Total: Displays the total number of pages printed.
• ADF Scan: Displays the number of pages scanned using the ADF.
• Platen Scan: Displays the number of pages scanned using the 
scanner glass.
5. If you selected to print a supply information page, press  OK to confirm.
6. Press  Stop/Clear  to return to ready mode.
Replacing the ADF rubber pad
You will need to replace the ADF rubber pad when there seems to be a 
consistent problem with paper pickup or  when its specified yield is reached.
1.Open the ADF cover.
2. Rotate the bushing on the right end of the ADF roller toward the ADF 
and remove the roller from the slot.
3. Remove the ADF rubber pad from the ADF, as shown.
4. Insert a new ADF rubber pad into place.
If the front cover is not completely closed, the machine will not 
operate.
• Once you have selected  On, this setting will be permanently 
written to the memory of the to ner cartridge, and this menu will be 
disappeared from the  Maintenance menu.
• You can keep printing but the qual ity cannot be guaranteed, and 
the product support is no longer provided. 
ITEMSYIELD (AVERAGE)
Fuser unit  Approx. 50,000 pages
ADF rubber padApprox. 20,000 pages
ADF feed rollerApprox. 20,000 pages
Pick-up roller Approx. 50,000 pages
Transfer rollerApprox. 50,000 pages
1Bushing
2ADF roller
1ADF rubber pad
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							Maintenance_63
5.Align the left end of the ADF roller wi th the slot and push the right end of 
the roller into the right slot. Rotate the bushing on the right end of the 
roller toward the document input tray.
6. Close the ADF cover.
MANAGING YOUR MACHINE FROM THE 
WEBSITE
If you have connected your machine to a network and set up TCP/IP 
network parameters correctly, you ca n manage the machine via Samsung’s 
SyncThru™ Web Service , an embedded web server. Use  SyncThru™ 
Web Service  to:
• View the machine’s device informat ion and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications to let you know the  machine’s status.
• Get support for using the machine.
To access SyncThru™ Web Service:
1. Start a web browser, such as Internet Explorer, from Windows.
2. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address 
field and press the  Enter key or click  Go.
Your machine’s embedded website opens.
CHECKING THE MACHINE’S SERIAL NUMBER
When you call for service or register  as a user on the Samsung website, the 
machine’s serial number may be required.
You can check the serial number by taking the following steps:
1. Press  Menu until System Setup appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Maintenance appears and press  OK.
3. Press the left/right arrow until  Serial Number appears and press  OK.
4. Check your machine’s serial number.
5. Press  Stop/Clear to return to ready mode.
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							64 _Troubleshooting
troubleshooting
This chapter gives helpful information fo r what to do if you encounter an error.
This chapter includes:
• Tips for avoiding paper jams
• Clearing document jams
• Clearing paper jams • Understanding display messages
• Solving other problems
TIPS FOR AVOIDING PAPER JAMS
By selecting the correct media type
s, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 64. 
• Follow the procedures on page 34. En sure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that  the paper level is below the paper 
capacity mark on the inside of the tray.
• Do not remove paper from the tray  while your machine is printing.
• Flex, fan, and straight en paper before loading. 
• Do not use creased, damp,  or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (See Setting the paper size and 
type on page 36.)
• Ensure that the recommended side of  the print media is facing down in 
the tray, or facing up in the manual tray.
CLEARING DOCUMENT JAMS
When an original jams while passing through the ADF,  Document Jam 
appears on the display.
Input Misfeed
1. Remove any remaining pages from the ADF.
2. Open the ADF cover. 3.
Rotate the bushing on the right end of the ADF roller toward the ADF ( 1) 
and remove the roller from the slot ( 2). Pull the document gently to the 
left and out of the ADF.
4. Align the left end of the ADF roller wit h the slot and push the right end of 
the ADF roller into  the right slot (1). Rotate the bushing on the right end 
of the roller toward the document input tray ( 2). 
5. Close the ADF cover. Then load the removed page(s), if any, back into 
the ADF.
1ADF cover
This illustration may differ from your machine depending on its 
model.
To prevent document jams, use the scanner glass for thick, thin, or 
mixed paper-type originals.
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							Troubleshooting_65
Exit misfeed
1.Remove any remaining pages from the ADF.
2. Seize the misfeed paper, and remove the paper from the document 
output tray by carefully pulling it to the right using both hands.
3. Load the removed pages back into the ADF.
Roller misfeed
1.Open the scanner lid.
2. Seize the misfeed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
3. Close the scanner lid. Then load the removed pages back into the ADF.
CLEARING PAPER JAMS
When a paper jam occurs, the warning message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.
In the paper feed area 
If paper is jammed in the paper feed area, follow the next steps to release 
the jammed paper. 
1. Pull the tray open. 
2. Remove the jammed paper by gently pulling it straight out as shown 
below.
If the paper does not move when you pu ll, or if you do not see the paper 
in this area, check In the toner cartridge area.
3. Insert the tray back into the mach ine. Printing automatically resumes.
MESSAGELOCATION OF JAMGO TO
Paper Jam 0
Open/Close DoorIn the paper feed area or 
inside the machine
Page 65, Page 66
Paper Jam 1
Open/Close DoorInside the machine Page 66
Paper Jam 2
Check InsideInside the machine or in 
the fuser area
Page 66
Duplex Jam 0
Check InsideInside the machine Page 66
Duplex Jam 1
Open/Close DoorIn the paper feed area or 
inside the machine
Page 66
Some messages may not appear in the display depending on options 
or models. 
To avoid tearing the paper, pull the jammed paper out gently and 
slowly. Follow the instructions in the following sections to clear the 
jam. 
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							66 _Troubleshooting
In the manual tray
When you print using the manual tray and the machine detects that there is 
either no paper or that the paper has been improperly loaded, follow the 
next steps to release the jammed paper.
1.Check if the paper is stuck in the feedi ng area, and if so, pull it out gently 
and slowly.
2. Load a paper into the  manual tray.
3. Open the front cover and close it. The machine will resume printing.
In the toner  cartridge area
If paper is jammed in the toner cartri dge area, follow the next steps to 
release the jammed paper.
1. Open the front cover and pull the toner cartridge out
2. Remove the jammed paper by gently pulling it straight out as shown 
below.
 
3.Replace the toner cartridge and close the front cover. Printing 
automatically resumes.
In the paper exit area
If paper is jammed in the paper exit  area, follow the next steps to release 
the jammed paper.
1. If a long portion of the paper is visible, pull it straight out. Open and close 
the front cover firmly. The ma chine will resume printing.
If you cannot find the jammed paper,  or if there is any resistance 
removing the paper, stop pulling and go to step 2.
2. Open the rear cover.
3. Pull the guide rear on each side down and  carefully take the jammed 
paper out of the machine.  Return the guide rear to its original position.
4. Close the rear cover. Printing automatically resumes.
In the duplex unit area
If the duplex unit is not inserted co rrectly, paper jam may occur. Make sure 
that the duplex unit is inserted correctly.
1. Pull the duplex unit out of the machine.
If the front cover is not completely closed, the machine will not 
operate.
1Guide rear
1duplex unit
1
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							Troubleshooting_67
2.Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper 
from the bottom of the machine.
If you cannot find the jammed paper , or if there is any resistance 
removing the paper, stop pulling and go to step 3.
3. Open the rear cover.
4. Pull the guide rear on each side down and remove the paper. Return the 
guide rear to its original position.
5. Close the rear cover. Prin ting automatically resumes.In the optional tray
If paper is jammed in the optional Tray , follow the next steps to release the 
jammed paper.
1. Pull the optional tray open. 
2. If you see the jammed paper, remove the paper from the machine by 
gently pulling it straight out as shown below.
If you cannot find the jammed paper,  or if there is any resistance 
removing the paper, stop pulling and go to step 3.
3. Pull the tray half.
4. Remove the jammed paper by gently pulling the paper straight up and 
out. 
5. Insert the trays back into the machin e. Printing automatically resumes.
1Guide rear
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							68 _Troubleshooting
UNDERSTANDING DI SPLAY MESSAGES
Messages appear on the control panel  display to indicate the machine’s 
status or errors. Refer to the tabl es below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order. 
• xxx indicates the media type.
• yyy indicates the tray.
• If the message is not in the table, cycle the power and try the  printing job again. If the problem persists, call for service.
• Some messages may not appear in the display depending on 
options or models. 
MESSAGEMEANINGSUGGESTED SOLUTIONS
[COMM. Error]  The machine has a 
communication 
problem. Ask the sender to try 
again.
[Incompatible] 
The machine has 
received a fax from 
which is registered as 
a junk fax. The received fax data will 
be deleted.
Reconfirm junk fax setup. 
See page 51
[Line Error] 
Your machine cannot 
connect with the 
receiving fax machine 
or has lost contact 
because of a problem 
with the phone line. Try again. If the problem 
persists, wait an hour or so 
for the line to clear and try 
again.
Or, turn the ECM mode 
on. See page 51.
[No Answer] 
The receiving fax 
machine has not 
answered after 
several redial 
attempts. Try again. Make sure that 
the receiving machine is 
operational.
[Stop Pressed] Stop/Clear
 has been 
pressed during an 
operation. Try again.
[yyy]
Paper Empty
There is no paper in 
the tray.
Load paper in the tray.
[yyy] 
Paper MismatchThe paper size 
specified in the printer 
properties does not 
match the paper you 
are loading. Load the correct paper in 
the tray.
Cancel? 
W
 Yes   X Your machine’s 
memory has become 
full while trying to 
store an original into 
memory. To cancel the fax job, 
press the 
OK button to 
accept  Yes. 
If you want to send those 
pages that have been 
successfully stored, press 
the  OK button to accept 
No . You should send the 
remaining pages later, 
when memory is available.
Connection Error Connection with the 
SMTP server failed. Check the server settings 
and the network cable.
Data Read Fail 
Check USB Mem.Time expired while 
reading data.
Try again.
Data Write Fail 
Check USB Mem.Storing to the USB 
memory failed.
Check the available USB 
memory space.
Document Jam
The loaded original 
has jammed in the 
ADF. Clear the jam. See page 
64.
Door Open
The front cover is not 
securely latched. Close the cover until it 
locks into place.
Duplex Jam 0
Check InsidePaper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 66.
Duplex Jam 1
Open/Close Door
Paper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 66.
Enter Again
You entered an 
unavailable item. Enter the correct item 
again.
File Format 
Not SupportedThe selected file 
format is not 
supported. Use the correct file format.
Group Not
Available 
You have tried to 
select a group location 
number where only a 
single location 
number can be used, 
such as when adding 
locations for a Multiple 
Send operation. Use a speed dial number 
or dial a number manually 
using the number keypad.
Install Toner
T The toner cartridge is 
not installed.
Install the toner cartridge.
Invalid Toner
T The toner cartridge 
you have installed is 
not for your machine. Install the a Samsung-
genuine toner cartridge 
designed for your 
machine.
Line Busy 
The receiving fax 
machine did not 
answer or the line is 
already engaged. Try again after a few 
minutes.
Mail Exceeds
Server Support
The mail size is larger 
than the supported 
size by SMTP server. Divide your mail or reduce 
the resolution.
Main Motor
Locked
There is a problem in 
the main motor.
Open and then close the 
front cover.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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							Troubleshooting_69
Memory Full  The memory is full. Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission into 
more than one operation.
Not AssignedThe speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or store 
the number or address.
NonSAMSUNG 
Toner
T The toner cartridge is 
not a Samsung-
genuine cartridge.
Press 
OK to toggle 
the message to  Stop 
or  Continue .
W  Stop  X   You can select either 
Stop 
or  Continue  with the left/
right arrow.
If you select  Stop by 
pressing  OK on the control 
panel, the machine stops 
printing. If you select 
Continue , the machine 
keeps printing, but the 
quality cannot be 
guaranteed. 
 If you do not select any, 
the machine will work as 
Stop  is selected. 
Replace the 
corresponding toner 
cartridge with a Samsung-
genuine cartridge. See 
page 61.
One Page is 
Too Large Single page data 
exceeds the 
configured mail size. Reduce the resolution and 
try again.
Operation Not
Assigned 
You are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored. Check the display to see if 
there are any scheduled 
jobs.
Out-Bin Full|
Open/Close Door
The output tray of the 
machine is full of 
paper. Remove paper. Open the 
front cover and than close 
it.
Paper Jam 0
Open/Close Door
Paper has jammed in 
the feeding area of the 
tray. Clear the jam. See page 
65.
Paper Jam 1
Open/Close Door
Paper has jammed 
inside the machine.
Clear the jam. See page 
66.
Paper Jam 2
Check InsideSpecial print media 
has jammed in the 
paper exit area. Clear the jam. See page 
66.
Refilled Toner
T The toner cartridge 
you have installed is 
not genuine or refilled. The print quality may get 
poor if the refilled toner 
cartridge is installed, since 
its characteristics may 
significantly differ from the 
genuine. 
We recommend Samsung-
genuine toner cartridge.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Replace Toner T This message 
appears between 
Toner Empty
 and 
Toner Low  status. Replace the toner 
cartridge with a new one. 
See page 61.
Replace 
[xxx] Soon
The life of the part 
expires soon.
See page 62 and call for 
service.
Retry Redial?  
The machine is 
waiting for a specified 
time interval to redial 
a previously busy 
station. You can press 
OK to 
immediately redial, or 
Stop/Clear  to cancel the 
redial operation.
Scanner locked The scanner module 
is locked Unlock the scanner and 
press 
Stop/Clear .
Send Error
(AUTH) There is a problem in 
SMTP authentication.
Configure the 
authentication setting.
Send Error
(DNS)There is a problem in 
DNS.
Configure the DNS setting.
Send Error
(POP3)There is a problem in 
POP3.
Configure the POP3 
setting.
Send Error
(SMTP)There is a problem in 
SMTP.
Change to the available 
server.
Send Error
(Wrong Config)There is a problem on 
the network interface 
card. Configure your network 
interface card correctly.
Toner Empty
T A toner cartridge has 
almost reached its 
estimated cartridge 
life. 
Samsung 
does not 
recommend 
using non-
genuine Samsung 
toner cartridge such 
as refilled or 
remanufactured. 
Samsung cannot 
guarantee non-
genuine Samsung 
toner cartridges 
quality. Service or 
repair required as a 
result of using non-
genuine Samsung 
toner cartridges will 
not be covered under 
the machine warranty.    You can choose either 
Stop
 or Continue  as 
shown on the control 
panel. If you select  Stop, 
the printer stops printing 
and you cannot print any 
more without changing the 
cartrdige. If you select 
Continue , the printer 
keeps printing but the 
printing quality cannot be 
guaranteed.
Replace the toner 
cartridge for the best print 
quality when this message 
appears. Using a cartridge 
beyond this stage can 
result in printing quality 
issues.  (See page 61.)
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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							70 _Troubleshooting
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solu tions until the problem is 
corrected. If the problem persists, call for service.
Paper feeding 
Toner Exhausted T A toner cartridge has 
reached its estimated 
cartridge life. The 
printer stops printing.
Estimated 
cartridge life 
means the 
expected or 
estimated toner 
cartridge life, which 
indicates the average 
capacity of print-outs 
and is designed 
pursuant to ISO/IEC 
19752. (See 
Specification on page 
83.) The number of 
pages may be 
affected by operating 
environment, printing 
interval, media type, 
and media size. Some 
amount of toner may 
remain in the cartridge 
even when Toner 
Exhausted appears 
and the printer stops 
printing. Replace the toner 
cartridge. (See page 61.)
Toner Low
T Small amount of toner 
is left in the cartridge. 
The estimated 
cartridge life of toner 
is close. Prepare a new cartridge 
for replacement. You may 
temporarily increase the 
printing quality by 
redistributing the toner. 
(See page 60.) 
Updating Data
Please Wait...
This message 
appears when there is 
a change in the 
system setting or 
when you back up a 
data. Do not turn the power off 
when this message is 
showing. Changes may 
not be saved and datas 
can be lost.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing. Clear the paper jam. See page 64.
Paper sticks 
together.• Ensure there is not too much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.
• Make sure that you are using the correct type  of paper. See page 36.
• Remove paper from the tr ay and flex or fan the 
paper.
• Humid conditions may cause some paper to  stick together.
Multiple sheets of 
paper do not feed. • Different types of paper may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam. See page 64.
Paper does not feed 
into the machine. • Remove any obstructions from inside the 
machine.
• Paper has not been loaded correctly. Remove  paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove 
excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. See page 31.
• If an original does not  feed into the machine, 
the ADF rubber pad may require to be 
replaced. See page 62.
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the 
manual tray.
• An incorrect type of paper is being used. Use  only paper that meets the specifications 
required by the machine. See page 31.
• There may be debris inside the machine. Open  the front cover and remove the debris.
• If an original does not  feed into the machine, 
the ADF rubber pad may require to be 
replaced. See page 62.
Envelopes skew or 
fail to feed correctly. Ensure the paper guides are against both sides of 
the envelopes.
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