Samsung SCX 4728FD User Manual

							914.  Troubleshooting
Clearing paper jams
 
To avoid tearing the paper, pull the jammed paper out slowly and gently. 
 
4 
In tray
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							Clearing paper jams
924.  Troubleshooting
5 
In the manual tray
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							Clearing paper jams
934.  Troubleshooting
6 
Inside the machine
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The fuser area is hot. Take care when removing paper from the machine.
 
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							Clearing paper jams
944.  Troubleshooting
7 
In the exit area
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							Clearing paper jams
954.  Troubleshooting
8 
In the duplex unit area
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							964.  Troubleshooting
Understanding the status LED
The color of the LED indicates the machine's current status.
 
• Some LEDs may not be available  depending on model or country.
• To resolve the error, look at the error message an d its instructions from the troubleshooting part. 
• You also can resolve the error with the guideline from the computers’s  Printing Status or Smart Panel program window. 
• If the problem persists, call a service representative.
 
 
StatusDescription
Status  LED Off The machine is off-line.
Green Blinking When the backlight blinks, the machin e is receiving or printing data.
On • The machine is on-line and can be used.
Red Blinking • A minor error has occurred and the mach ine is waiting for the error to be cleared. Check the display message. When 
the problem is cleared, the machine resumes. For some models that does no t support the display screen on the 
control panel, this feature is not applicable.
• Small amount of toner is left in the ca rtridge. The estimated cartridge life of to ner is close. Prepare a new cartridge for 
replacement. You may temporarily increase  the printing quality by redistributing the toner (see "Redistributing toner" 
on page 74).
On • A toner cartridge has almost re ached its estimated cartridge life
a. It is recommended to replace the toner cartridge 
(see "Replacing the toner cartridge" on page 75).
• The cover is opened. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error. Check the  display message (see "Understanding display messages" on 
page 98). 
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							Understanding the status LED
974.  Troubleshooting
 
WPS LEDbBlueOnWhen the machine is connected to a wireless network,  WPS LED lights on blue.
Power 
LED Blue
OnThe machine is in power save mode.
Off The machine is in ready mode  or machine’s power is off.
Eco button Green On Eco mode is on. Duplex, 2-up, toner save on, skip blank page feature will automatically be applied when printing (see"Eco 
printing" on page 58). 
Off Eco mode is off. 
a. Estimated cartridge life means the expected or estimated tone r cartridge life, which indicates the average capacity of print-outs and is designed pursuant to  ISO/IEC 19752. The number of pages 
may be affected by op erating environment, percenta ge of image area, printing interval, graphics, media and media size. Some amo unt of toner may remain in the cartridge even when red LED is 
on and the printe r stops printing.
b. SCX-472x Series only.
StatusDescription
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							984.  Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status 
or errors. Refer to the  tables below to understand  the messages’ and their 
meaning, and correct the  problem, if necessary.
 
• If a message is not in the table, reb oot the power and try the printing job 
again. If the problem persists, call a service representative.
• When you call for service, provide th e service representative with the 
contents of display message.
• Some messages may not appear on the display depending on the  options or models.
• [error number] indicates the error number. 
• [tray type] indicates the tray number.
 
9 
Paper Jam-related messages
MessageMeaningSuggested solutions
• Document jam
Remove jam The loaded original 
document has 
jammed in the 
document feeder.Clear the jam (see 
"Clearing original 
document jams" on 
page 87).
•
Paper Jam
in tray Paper has jammed in 
the paper feed area.
Clear the jam (see "In 
tray" on page 91).
•
Paper Jam
in Manual Feeder Paper has jammed in 
the manual feeder.
Clear the jam (see "In the 
manual tray" on page 
92).
•
Paper Jam
inside machine Paper has jammed in 
the inside machine.
Clear the jam (see "Inside 
the machine" on page 
93).
•
Paper Jam
in exit area Paper has jammed in 
the paper exit area.
Clear the jam (see "In the 
exit area" on page 94).
•
Paper Jam
bottom of duplex
• Paper Jam top of duplex Paper has jammed in 
the duplex area.
Clear the jam (see "In the 
duplex unit area" on 
page 95).
MessageMeaningSuggested solutions
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							Understanding display messages
994.  Troubleshooting
10 
Toner-related messages
 
MessageMeaningSuggested solutions
•Install Toner Cartridge A toner cartridge is not installed. Install a toner cartridge.
•Not Compatible
Toner cartridge The toner cartridge you have inst
alled is not for your machine. Install a Samsun g-genuine toner cartridge, designed for your 
machine.
• Prepare new cartridge Small amount of toner is left in the indicated cartridge. The 
estimated cartridge life of toner is close. Prepare a new cartridge for a replacement. You may temporarily 
increase the printing quality by
 redistributing the toner (see 
"Redistributing toner" on page 74).
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							Understanding display messages
1004.  Troubleshooting
 
•Replace new cartridge
• Toner Exhausted A toner cartridge has reached its estimated cartridge life. The 
machine stops printing.
 
Estimated cartridge life means the expected or 
estimated toner cartridge life, which indicates the 
average capacity of print-outs and is designed pursuant 
to ISO/IEC 19752 (see "Available supplies" on page 72). 
The number of pages may be affected by operating 
environment, percentage of image area, printing 
interval, media, percentage of image area, and media 
size. Some amount of toner may remain in the cartridge 
even when replace new cartridge appears and the 
machine stops printing.
 
• You can choose 
Stop or Continue  as shown on the control panel. 
If you select  Stop, the printer stops printing and you cannot print 
any more without changing the cartridge. If you select  Continue, 
the printer keeps printing but the printing quality cannot be 
guaranteed.
• Replace the toner cartridge for th e best print quality when this 
message appears. Using a cartridge  beyond this stage can result in 
printing quality issues (see "Rep lacing the toner cartridge" on 
page 75).
 
Samsung does not recommend using a non-genuine 
Samsung toner cartridge such as refilled or remanufactured. 
Samsung cannot guarantee a non-genuine Samsung toner 
cartridge's quality. Service or re pair required as a result of 
using non-genuine Samsung toner cartridges will not be 
covered under the machine warranty.
 
• If the machine stops printing, replace the toner cartridge (see  "Replacing the toner cartridge" on page 75).
MessageMeaningSuggested solutions
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