Samsung Dcs Compact General Description Manual

							

CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another sta-
tion user. If the destination station is in DND, the calling party will receive DND/REOR-
DER tone. Calls cannot be forwarded to a door phone.
FORWARD ALL CALLS
A maximum of 30 keysets can be programmed to receive page announcements. This
type of forwarding is not affected by the condition of the station. All calls are immedi-
ately redirected to the designated destination. If it is desired, the destination station
may redirect the call back to the forwarded station by using the transfer feature. The
forwarded station user can continue to originate calls as usual. DSS keys for stations
that are forwarded all will flash slow red.
FORWARD BUSY
This feature forwards all calls only when the station set is busy. The station user can
originate calls as usual.
FORWARD NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time. The
station user can originate calls as usual and receive calls if present. The timer is pro-
grammable on a per-station basis to allow for differences in individual work habits.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a sta-
tion in Do Not Disturb or One Time Do Not Disturb to forward immediately to another
destination.
FORWARD BUSY/NO ANSWER
This feature allows the station user to use both of these types of forwarding simulta-
neously, provided the destinations have already been entered in the usual manner.
FORWARD FOLLOW ME
This feature allows the station user to forward all calls from another station to the user’s
station or change the forward destination to the extension you are at now.
FORWARD EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if al-
lowed by class of service. These C.O. calls will only forward after the programmable
external call forward delay timer expires.
4.1.5 
						

							

FORWARD TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom calls
to voice mail. When denied this can save valuable message time in the voice mail
system.
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing the HOLD key
twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset
that placed the call on hold. Intercom calls are always placed on exclusive hold.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the access
code or press the HOLD button. Calls on system hold may be retrieved at any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to be
answered at one keyset and placed on hold at another station. This allows time for the
user to proceed to that station or allows the party that the call was intended for to have
that call placed at their station. The call or trunk button will flash at the remote hold
station.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion and
ensures that a park zone is always available. Pressing the PAGE key parks the call
automatically. There are no extra buttons to press and there is no lost time looking for
a free zone.
CALL PICKUP
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number. Calls can be picked up from a station group
in a similar manner. The group pickup feature allows users to answer any call ringing
within a pickup group. There are 20 pickup groups available. A station cannot be in
more than one pickup group. To employ this feature, users either dial the access code
or press the assigned feature button followed by the pickup group number.
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a tone.
The tone will be repeated at a programmable interval. Keysets receive an off-hook ring
signal through the speaker and single line stations receive a tone in the handset. The
volume of the camp-on tone can be set by the station user. Camped-on calls will follow
Forward No Answer if a Forward No Answer destination has been set.
4.1.6 
						

							

CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can be
stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so toll calls can be controlled when using these services.
CHAIN DIALING
Station users may manually dial additional digits following a speed dial call or chain
together as many speed dial numbers as are required.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of service
can be customized in memory to allow or deny access to features and to define a
station’s dialing class. Each station can be assigned different classes of service for
day and night operation.
COMMON BELL CONTROL
Each KSU provides a dry contact pair to control a customer-provided common bell or
common audible device. These contacts must be programmed as members of a sta-
tion group and may provide steady or interrupted closure.
COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the Prostar DCS
COMPACT and a personal computer system (PC). Caller ID service is required on
TAPI inbound call applications that use the CID information to display computer records
in conjunction with the presentation of the call to the station on the DCS COMPACT
Release 2 system. TAPI is described below.
TAPI
Jointly developed by Intel and Microsoft, TAPI (Telephony Applications Programming
Interface) delivers telephony features to the Windows desktop. TAPI is an open appli-
cation interface (OAI) protocol that supports First Party Call Control. A DCS Computer
Telephony Module (CTM) is required to connect any keyset to a personal computer
running Windows 3.1 or Windows 95. The number of CTMs that can be installed on a
system is only limited to the number of keyphones. The features and funcionality of the
DCS keyset are not changed.
CONFERENCE
Any combination of up to five parties (stations or outside lines) can be joined together
in an add-on conference. A station user may set up a conference with two or more
outside lines and then exit the conference leaving the outside lines connected in an
unsupervised (trunk to trunk) conference. The system allows five simultaneous con-
ferences.
4.1.7 
						

							

DATA SECURITY
Single line extensions used with modems and facsimile machines can be programmed
so that they will not receive any system-generated tones that would disrupt data trans-
missions. In addition, these devices will receive DCS COMPACT C.O. ringing pattern
instead of intercom ring pattern. Devices connected to a 2 SLI card or a 2 x 4 SLI card
will receive a disconnect signal upon termination.
DATABASE PRINTOUT
A copy of the customer database can be obtained using CPCMMC. This information can
be directed to an image file for later printing or to the PC screen and may be done either
on-site or remotely. A complete database or specific data blocks may be obtained.
DIAL BY NAME
SYSTEM SPEED DIAL LIST
Each system speed dial number can have an associated directory name. A speed dial
number can be selected by scrolling alphabetically through the directory name list.
This on-line “directory” allows the user to look up and dial numbers in seconds.
PERSONAL SPEED DIAL LIST
Each personal speed dial number can have an associated directory name. A speed
dial number can be selected by scrolling alphabetically through the directory name list.
This on-line “directory” allows the user to look up and dial numbers in seconds.
STATION DIRECTORY LIST
Each station can have an associated directory name. A station can be selected by
scrolling alphabetically through the directory name list. This on-line “directory” allows
the user to look up and dial other users in seconds.
DIRECT IN LINES
Outside lines may be programmed to bypass the operator(s) and ring directly at any
station or group of stations.
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and receive
system dial tone. Users can now place internal calls or if permitted, calls using C.O.
lines. The caller must have a tone dial phone and know his/her DISA security code.
DISA lines can be used as both-way lines or incoming only. The C.O. lines used for
DISA must have disconnect supervision.
DIRECT TRUNK SELECTION
Each station can be allowed or restricted access to a trunk or trunk group by access code
when LCR is activated. When restricted, the user must use a trunk key or route key.
4.1.8 
						

							

DISA SECURITY
Telephone fraud and long distance theft continue to increase; therefore, \
we have intro- 
duced a DISA security system. If an incorrect DISA passcode is entered r\
epeatedly 
(as is the case with “hackers ”), the DISA system can be automatically disabled tempo-
rarily. Both the number of incorrect passcode attempts and the time that DISA \
is dis- 
abled are programmable. In addition, all failed attempts to access DISA \
will print on 
SMDR (if provided) with a  “DE ” DISA error flag.
WARNING : As it is impossible to prevent unauthorized access to your telephone s\
ys-
tem by hackers, we suggest that you do not turn the DISA feature on unle\
ss you intend 
to use it. If you do use this feature, it is good practice to frequnetly\
 change passcodes 
and periodically review your telephone records for unauthorized use.
DISTINCTIVE RINGING
Users will know the type of call they receive by the type of ring that t\
hey hear. Outside 
calls have a single ring repeated while internal calls have a double rin\
g repeated.
DIRECT INWARD DIALING (DID)
The DCS COMPACT can use local telephone company-provided DID service via an 
E & M trunk. When programmed, anyone dialing a user ’s personal number rings di-
rectly to that user ’s office. DID calls to a busy station have the option to return busy
signal to the C.O. or return ringback to the C.O. When ringback is selec\
ted, the called
station receives off-hook ring. Multiple DID numbers can ring the same extension or
station group and display keysets show a DID directory name when ringing\
 if a name
has been programmed. DID calls can be assigned both a day and night ring\
 destina-
tion. This allows routing of DID calls that have one destination during \
the system Day
mode to be routed to a different destination during the system Night mode. DID calls
that are directed to ring a voice mail machine can be identified by a sp\
ecial digit ( see
V oice Mail Integration ). As it is possible to program E&M trunks to follow the DID
translation tables, the system can use both way DID type service.
DNIS (DIALED NUMBER IDENTIFICATION SERVICE)
DNIS is an incoming service provided by the telephone service provider t\
hat translates 
the 10 or 11 digit numbers dialed into 3 or 4 digits, then sends them into the DCS
COMPACT. The DCS COMPACT is considered enhanced because it provides sepa- 
rate day and night destinations with name display allowing greater call \
coverage. The 
DCS COMPACT supports DNIS on E&M tie line service.
DOOR LOCK RELEASE (PROGRAMMABLE)
After answering a call from the door phone, users can dial a code to act\
ivate a contact 
closure. This can be used to operate a customer-provided electric door l\
ock release 
mechanism. The contact closure timer is programmable from 100 –2500 ms.
4.1.9 
						

							

DOOR PHONES
The door phone interface module (DPIM) provides for connection of a door phone to a
DLI port. Pressing the button on the door phone will give a distinctive ring (three short
rings repeated) at the assigned station or station group. If not answered within a pro-
grammable time, the system will release the door phone and stop ringing. Stations
may call the door phone directly and monitor the surrounding areas.
DOOR PHONE NIGHT RING
The night ring destination of door phone calls may be different than during the day. For
example, large factories may want these calls directed to a security desk after hours.
E & M TIE LINES
Your office can be connected to another office with a tie line. Use this to make calls to
stations in the other system. If programming allows, you can access lines in the other
system to make outside calls. Tie line calls can be put on hold, transferred and
conferenced in the same way as are other outside calls. Users accessing the tie line
from the other system can get a line in your system and make outgoing calls. These
calls can be controlled by assigning a dialing class to the tie line. Your local telephone
company may use E & M tie lines to provide DID service. 
See DID.
EXECUTIVE BARGE-IN (OVERRIDE)
The feature allows specially programmed stations with a barge-in key to override the
automatic privacy of another station. Programming will allow barge-in with or without a
warning tone. Stations may also be programmed as “secure” so that they cannot be
barged-in on.
WITHOUT WARNING TONE
When the barge-in without tone option is set, the barging-in keyset has its microphone
muted and the barged-in on station will not receive an override display. This feature will
not work from single line sets.
WARNING: Barge-in without tone may violate state or federal laws concerning the right to
privacy. Samsung Telecommunications America is in no way responsible for the misuse of
this feature.
EXECUTIVE/SECRETARY POOLING
Each keyset may be defined as a BOSS or a SECY in system programming. Each
BOSS can have up to four SECYs and each SECY can have up to four BOSSes.
These arrangements are known as executive/secretary pools. There can be multiple
pools in a system. When a BOSS is in DND, all calls to the BOSS will ring the first
SECY assigned to that BOSS; if that SECY is busy, the call will hunt to the next avail-
able SECY assigned to that BOSS. If the SECY must communicate with the BOSS
while he/she is in DND, pressing the corresponding BOSS button on the SECY’s keyset
4.1.10 
						

							

will result in an Auto Answer intercom call being made to the BOSS (providing the
BOSS is free). A station can be the BOSS of only one SECY pool.
EXTERNAL MUSIC INTERFACES
The system provides an interface for connecting a customer-provided external music
source and the addition of a MISC card provides a second interface. These interfaces
can be used for background music, station music on hold or trunk music on hold.
EXTERNAL PAGE INTERFACE
The system provides one external page audio output. The addition of a MISC card will
provide up to four external zone control relays. Multiple relays may be assigned to a
page zone.
FLASH KEY OPERATION
While a user is on an outside line, pressing the FLASH key will flash the central office
or PBX. This is used for custom calling features on C.O. lines or in conjunction with
CENTREX/PBX operation. System programming allows individual flash times for C.O.
and PBX lines. When C.O. or PBX flash is not required, setting the timers for two
seconds will release the existing call and return dial tone to make a new call.
FLEXIBLE NUMBERING
System programming allows stations to have two, three or four digit extension num-
bers beginning with the digit 2 or 3. Default extension numbers begin with 201. Station
hunt group access codes can be two or three digits beginning with the digit 5. These
can be changed but doing so will affect other feature access codes. All user guides are
written using the default numbering plan.
FLEXIBLE RINGING
Outside lines can be programmed to ring at any station or station group. Each line can
be assigned a day ring destination and a night ring destination.
HOT LINE
Stations can be programmed to call a pre-defined station or station group as soon as
the handset is lifted. A programmable hot line delay timer (1–250 seconds) can be
programmed.
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their telephones
from the group by pressing the In/Out of Group button providing that there is someone
still in the group. Stations out of a group will not receive calls to that group but will
continue to receive calls to their individual extension numbers. When desired, the user
may put him/herself back into the group by pressing the button again. Users who do
4.1.11 
						

							

not have this button may dial the access code and the group desired. A station user is
allowed to be in several groups, providing a key and the extender of that group are
assigned for each group on the user’s phone.
INCOMING CALL DISTRIBUTION
Incoming calls can be assigned to ring a distributed station hunt group. This will allow
all members of the group to share the call load.
INCOMING/OUTGOING SERVICE
Outside lines are available for incoming or outgoing service. Programming allows any
outside line to be used for incoming calls only, outgoing calls only or both-way service.
INDIVIDUAL LINE CONTROL
Each station in the system can be individually programmed to allow or deny dialing out
as well as allow or deny answering for each outside line.
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the appropriate trunk
group for the number dialed by any station. LCR can become quite complicated to
understand and program but does allow highly complex dialing decisions. The DCS
COMPACT’s LCR package includes the following features:

Option to use or not use LCR

Programmable LCR access code

Digit analysis table—ten digits each with 500 entries

Routing by time of day

Routing according to individual station class

Modify digits table—100 entries

Flexible trunk group advance timer

Option to use or not use trunk group advance warning tones
LIVE SYSTEM PROGRAMMING
The system can be programmed from any display keyset without interrupting normal
system operation. There are three levels of programming: TECHNICIAN, CUSTOMER
and STATION. The technician level has access to all programs and can allow the
customer access to system programs as needed. Technician and customer access
are controlled by different security passcodes.
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the paged
party to meet the user for a private conversation.
4.1.12 
						

							

MEMORY PROTECTION
In the event that power is lost to the system, all customer data contained in the RAM
pack is retained by the use of a Ni-Cd (or NICAD) battery for approximately thirty days.
In addition, the CPCMMC computer program may be used to produce a backup copy
of the customer data.
MESSAGE WAITING INDICATIONS
When calling a station and receiving a busy signal or no answer condition, the caller
can leave an indication that a message is waiting. The message button will light red at
the messaged keyset. A single line phone will receive a distinctive message waiting
dial tone. Five message waiting indications can be left at any station.
MICROPHONE ON/OFF PER STATION
The microphone can be disabled at any keyset. When a microphone is disabled, the
keyset cannot use the speakerphone although on-hook dialing and group listening are
still possible.
MUSIC ON HOLD—FLEXIBLE
When external music sources are connected, each C.O. line may be programmed to
receive one of the two external sources, internally-generated tones or no music when
it is placed on hold. If there are no sources installed, each line may receive either a 50
ms tone or no music. The system-generated tone is a beep every 3.5 seconds.
NIGHT SERVICE
The DCS COMPACT provides separate ringing locations for all trunks in both the DAY
and the NIGHT modes.
NIGHT SERVICE (AUTOMATIC)
Automatic night service allows the system to automatically go in and out of night ser-
vice according to the system clock. There are separate time options available for each
day of the week. This feature can be overridden by a manual night service key.
OFF PREMISES EXTENSIONS (OPX)
A single line (tip and ring) extension from a 2 SLI card may be connected to telephone
company-provided OPX circuits to remote locations.
OPERATOR GROUP
Any number of stations can be assigned to the operator group for answering incoming
calls. Calls to this group can be set for distributed, sequential or unconditional ringing.
Operators can use the In/Out of Group feature to meet flexible operator requirements.
4.1.13 
						

							

OVERFLOW
When calls ringing a station group go unanswered, they can overflow to another des-
tination after a pre-programmed period of time. Each station group has its own timer.
The overflow destination can be a station or station group.
PAGING
System software allows the use of four internal and four external paging zones. Stations
can page any individual zone, all internal zones, all external zones or all zones simulta-
neously. Using system programming, each station may be allowed or denied the ability to
make or receive page announcements to any zone or combination of zones.
POWER FAILURE TRANSFER
Each system is equipped with two power fail relays. If power fails, these relays can be
used to re-route the first two C.O. lines on the card to single line telephones. When
power is restored to the system, the lines and stations return to normal operation and
calls in progress will be disconnected.
PRIMELINE SELECTION
Any station can be programmed to select a specific line, line group, telephone number,
station or station group.
PRIVATE LINES
For private line use, stations can be prevented from dialing and/or answering any line.
PROGRAMMABLE LINE PRIVACY
Each outside line can be programmed to ignore the automatic line privacy. This allows
up to four other parties to join your conversation by simply pressing the line button.
This is similar to 1A2 key telephone operation.
PROGRAMMABLE TIMERS
There are over 35 programmable system timers to allow each installation to be cus-
tomized to best fit the end user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originating
station if not answered within a programmable period of time. A recall that goes unan-
swered for the attendant recall timer will recall to the system operator group. Hold,
transfer, camp-on and attendant recalls have individual programmable timers. Calls
recalling to buttons with tri-colored LEDs will flash amber.
4.1.14