Samsung Dcs Compact General Description Manual

							

REMOTE PROGRAMMING
Remote programming allows the technician to access the system database from a
remote location for the purpose of making changes to the customer data. Customer-
provided modems and a PC using an optional software package will be needed to
implement this feature. A PC can also be connected directly to a MISC card for on-site
programming.
RING OVER PAGE
Any outside line can be programmed to ring over a customer-provided paging system.
Outside lines, door phones and station groups may ring over page in the DAY or NIGHT
mode.
SINGLE LINE CONNECTIONS
Single line ports allow for connection of a variety of single line telephones plus fac-
simile machines, answering machines, loud bells, computer modems, cordless phones
and credit card machines. When connecting customer-provided equipment to these
extensions, compatibility should be checked out before purchase to ensure correct
operation.
SPEED DIAL NUMBERS (1500)
A library of up to 1500 speed dial numbers may be allocated as needed. RAM Pack 1
provides 500 speed dial numbers. RAM Pack 2 and Caller ID/CTI software provide
1500 speed dial numbers. The system list can have up to 500 numbers and each
station can have up to 50 numbers. Speed dial numbers are assigned in blocks of ten.
Each speed number may contain up to 18 digits.
STATION HUNT GROUPS (30)
System programming allows for up to 30 station hunt groups. One of three ring pat-
terns are available for each group: SEQUENTIAL, DISTRIBUTED and UNCONDI-
TIONAL. Each group may contain a maximum of 30 stations and a station may be in
more than one group. The default directory numbers to call these groups are 501–529.
Group 500 is reserved for the operator group and is called by dialing “0.” Each station
group has its own recall timer for calls transferred to that group.
STATION HUNT GROUPS (UCD)
The UCD group option allows callers in queue at a UCD group to be temporarily diverted to
a customer-provided announcement device and then placed back in the queue. A wrap-up
timer allows agents to complete paperwork before receiving the next UCD call.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides, via an optional MISC card, records of calls made, received and
transferred. Connecting a customer-provided printer or call accounting system will al-
low for collection of these records. Each call record provides details of station number,
4.1.15 
						

							

outside line number, start date, start time, duration of call, digits dialed (maximum 18)\
 
and an account code if entered. The system may print a header followed b\
y 50 call
records per page or send continuous records with no header for use with \
a call ac-
counting machine. See the sample printouts.
The SMDR format contains many options that allow it to be customized to \
a company ’s
individual needs. Options to print include incoming calls, outgoing call\
s, in and out of
group status, change in DND status and authorization codes.
TOLL RESTRICTION
There are 500 allow and 500 deny entries of eleven digits each. Each of \
these entries
can apply to dialing classes B, C, D, E, F and G. Expensive 976, 1-900, \
411 and
operator-assisted calls, as well as specific area and office codes, can be allowed or
denied on a per-class basis. Class A stations have no dialing restrictio\
ns and Class H
stations cannot make outside calls. 
Any outside line may be programmed to follow station toll restriction or\
 follow the toll 
restriction class assigned to it. Each station and trunk can have a day \
dialing class and
a night dialing class.
TOLL RESTRICTION OVERRIDE
Program options allow for system speed dial numbers to follow or bypass \
a station ’s
toll restriction class. In addition, users may make calls from a toll re\
stricted station by
using the toll restriction override code.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet\
 local tele-
phone company requirements.
TRANSFER
System operation permits station users to transfer calls to other statio\
ns in the system.
Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS (11)
Outside lines can be grouped for easy access by dialing a code or pressi\
ng a button.
There are eleven trunk groups available. Access codes are 9 and 80 –89.
UNIVERSAL ANSWER
Stations may dial the Universal Answer (UA) code or press the UA key t\
o answer any
outside lines programmed to ring the UA device. The UA device can be a s\
tation,
group of stations, common bell or ring over page.
4.1.16 
						

							

VOICE MAIL INTEGRATION
This feature uses DTMF tones (inband signaling) to communicate with any compatible
voice mail system. Stations can call forward to a voice mail system. When answered,
the system will send DTMF tones routing the caller directly to the forwarded station
user’s mailbox. Keyset users can press one button to retrieve messages from the
voice mail system.
Some additional options of this feature concern overflow and message retrieval. Be-
cause of the complex nature of this feature, check the DCS COMPACT Technical
Manual for more details.
NOTE: Although most voice mail systems will work on the DCS COMPACT, the sys-
tem data has default values set to work with the Starmail Voice Processing System.
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is restricted.
Either use the WCOS feature code or the authorization code feature. Both methods
will change the class of service to correspond with the passcode or authorization code
that is dialed. After the call is completed, this station returns to its programmed class of
service.
4.1.17 
						

							

STATION FEATURES
ADD-ON MODULEPROGRAMMABLE KEYS
APPOINTMENT REMINDERPROGRAMMED STATION MESSAGES
AUTOMATIC HOLDPROTECTION FROM BARGE-IN
AUTOMATIC PRIVACYPULLOUT DIRECTORY TRAY
BACKGROUND MUSICPULSE TO TONE SWITCH OVER
BUSY STATION CALLBACKREDIAL
BUSY STATION INDICATIONS (BLF)   AUTO RETR Y
CALL FORWARDING    LAST NUMBER
CALL PICKUP    SAVE NUMBER
DIAL BY NAMEREMOTE HOLD
DIRECT STATION SELECTION (DSS)RING MODES
DO NOT DISTURB (PROGRAMMABLE)    AUTO ANSWER
DOOR LOCK RELEASE    RING—EIGHT T ONE CHOICES
EXCLUSIVE HOLD    VOICE ANNOUNCE
GROUP LISTENINGRINGING PREFERENCE
HEADSET OPERATIONSPEAKERPHONE
HEARING AID COMPATIBLESTATION LOCK
LINE QUEUING WITH CALLBACKTRI-COLORED LIGHTS
LINE SKIPPINGVOLUME SETTINGS
MESSAGE WAITING LIGHT/INDICATION   HANDSET
MUTE MICROPHONE/HANDSET    BGM
OFF-HOOK RINGING   RINGING
OFF-HOOK VOICE ANNOUNCE (STANDARD)   PAGING
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)    SPEAKER
ONE TOUCH DIALING KEYS   OFF-HOOK RING
ONE TIME DO NOT DISTURBWALL-MOUNTABLE KEYSETS
ON-HOOK DIALING
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULE
The DCS COMPACT add-on module (AOM) adds to the capability of any keyset or can 
be used by itself whenever a handset and dial pad are not desired. The 3\
2 program-
mable buttons can be used for feature keys, DSS/BLF keys or one touch sp\
eed dial
buttons.
APPOINTMENT REMINDER
Keysets with an alarm key can be used like an alarm clock. Program in a \
specific time
and the keyset will give a distinctive ring to remind you of meetings or\
 appointments.
Alarms can be set for “today only ” or everyday at the same time. Up to three alarms
may be set at each keyset. Display keysets can also view a programmed me\
ssage
when the alarm rings.
4.2.1 
						

							

AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While engaged on
an outside (C.O.) call, pressing another trunk key, route key or CALL button automati-
cally puts the call on hold when this feature is enabled. Pressing TRANSFER, CON-
FERENCE, PAGE or a DSS key will always automatically place a C.O. call on hold.
This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The
privacy feature can be turned off on a per-C.O. line basis.
BACKGROUND MUSIC
When customer-provided music sources are connected, each keyset user may listen
to background music. The HOLD button turns BGM on or off and the volume is con-
trolled by the volume control keys. One source is located in the KSU. A second source
is located on the optional MISC card.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one button
or dialing a code. The system rings the caller back when that station becomes idle (a
system-wide maximum of 100 callbacks are allowed at one time including busy station
and busy trunk).
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons will
be off when the station is idle, light red when that station is in use and flash distinctively
when that station is in DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immediately
(Forward All), when busy (Forward Busy) or if not answered in a programmable num-
ber of seconds (Forward No Answer). These forward destinations can all be different.
Once a destination has been programmed, it can be turned on and off with a program-
mable key. Forward All Calls takes priority over Busy and No Answer conditions. In
addition to the three usual methods of forwarding described above, a fourth option
called Follow Me is available. This option allows station users to set a Forward All
condition from their station to another station while at the remote station.
Keyset users can also be given an External Call Forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow or
ignore station call forwarding. A per-station option allows internal calls to either for-
ward or not forward to voice mail. Single line telephone users must have the system
administrator program this feature for them.
4.2.2 
						

							

CALL PICKUP
With directed call pickup, a user can answer new calls ringing at any st\
ation by dialing 
a code plus that extension number. The group pickup feature allows you to answer any
call ringing within a pickup group. Pickup keys may be customized with e\
xtenders to
allow pickup from a specific station or pickup group. The DCS COMPACT has 20
programmable pickup groups.
DIAL BY NAME
Each system and personal speed dial number can have an associated direct\
ory name.
A speed dial number can be selected by scrolling alphabetically through \
the directory
name list. This on-line “directory ” allows the user to look up and dial numbers in
seconds.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extens\
ion num-
bers. Users press these keys to ring or transfer C.O. calls to the assig\
ned stations.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a statio\
n. System pro-
gramming can allow or deny use of the DND feature for each station. Part\
ies calling a
station in DND will receive reorder tone. When in the DND mode, calls ma\
y be for-
warded to another destination.  See Forward DND option. There is also a program-
mable option to allow a C.O. line to override DND at its ring destinatio\
n if that destina-
tion is a single station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code t\
o activate a
contact closure for control of a customer-provided electronic door lock.\
EXCLUSIVE HOLD
Pressing the HOLD button twice will hold a call exclusively at that stat\
ion so no other
station can pick up that call. Intercom calls are automatically placed o\
n exclusive hold.
GROUP LISTENING
A keyset assigned this feature button may turn on the speaker while usin\
g the hand-
set. This allows a group of people to listen to the distant party over t\
he speaker without
turning on the microphone.
HEADSET OPERATION
Every keyset can be programmed to allow for the use of a headset. In the\
 headset
mode, the hookswitch is disabled and the ANS/RLS key is used to answer a\
nd release
calls. Keyset users may turn headset operation ON/OFF by keyset programm\
ing or
more easily by pressing the headset ON/OFF key. The headset key lights steady red
when the keyset is in headset mode. The ANS/RLS key lights if headset mo\
de is
activated by keyset programming only.
4.2.3 
						

							

HEARING AID COMPATIBLE
All DCS keysets are hearing aid compatible as required by Part 68 of the FCC require-
ments.
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or dial
the access code to place his/her station in a queue. The user will be called back when
the line is available (a maximum of 100 callbacks are allowed system-wide at one time
including busy station and busy trunk).
LINE SKIPPING
When you are talking on an outside line and the automatic hold feature is turned off,
you may directly press another idle line key and skip to that line without causing the
previous call to go on hold.
MESSAGE WAITING LIGHT/INDICATION
When a message indication is left at a keyset, the MESSAGE button will slowly flash
red. Single line telephone users will receive a distinctive dial tone to notify them that a
message is waiting. Message waiting indications can be left for any station.
MUTE MICROPHONE/HANDSET
Any keyset can mute the handset transmitter by pressing a MUTE key. In addition,
keysets can also mute the keyset microphone while in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate that
another call is waiting. The ring signal is a single repeated ring. The interval is con-
trolled by a system-wide timer. Single line stations will receive a tone burst through the
handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE
STANDARD
Keysets may receive a voice announcement while on another call. The calling station
must have an OHVA key. When transferring a call to a busy keyset or while listening to
busy signal, the station user can press the OHVA key to make an OHVA call to the
busy keyset. If the called keyset is in the DND mode, it cannot receive OHVA calls.
EXECUTIVE
A keyset associated with an add-on module (AOM) may receive an executive off hook
voice announcement while on another call. The called keyset may reply handsfree
4.2.4 
						

							

without interrupting the call in progress. Only keysets with an off-hook voice announce
button (OHVA) can off-hook voice announce to keysets with AOMs.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the call.
Upon completion of the call, DND is canceled and the station is returned to normal
service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for fast
accurate dialing.
ON-HOOK DIALING
Any keyset can originate calls without lifting the handset. When the called party an-
swers, speak into the microphone or lift the handset for more privacy.
PROGRAMMABLE KEYS
The LCD 24B and STD 24B keysets have 24 programmable keys and the LCD 12B
and Basic 12B keysets have 12. Each key can be programmed for over 25 different
uses, personalizing each phone. Examples of keys include: individual outside line,
individual station, group of lines, group of stations and one touch speed dial buttons.
Using these keys eliminates dialing access codes.
The following keys have extenders that identify what station, group or number that
feature key applies to: SPEED DIAL KEY, PAGE, DSS, DIRECTED PICKUP, GROUP
PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE and FWD.
PROGRAMMED STATION MESSAGES
Any station may select one of twenty messages to be displayed at a calling party’s
keyset. Ten messages are factory-programmed and the remaining ten can be custom-
ized by the system administrator (16 characters maximum).
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot be
barged-in on. A non-secure station talking to a secure station cannot be barged-in on.
PULLOUT DIRECTORY TRAY
A pullout directory tray is conveniently located beneath all keysets. Use this to record
station directory names and speed dial numbers.
4.2.5 
						

							

PULSE TO TONE SWITCH OVER
When dialing a number on a dial pulse network, a station user can dial # and the DCS
COMPACT system will begin to send DTMF.
REDIAL
There are three types of external redial available to all station users. Each type can
redial up to a maximum of 18 digits.

AUTO RETRY—When you dial an outside number and receive a busy signal, use
the auto retry feature to reserve the outside line and automatically redial the number
for a programmable number of attempts.

LAST NUMBER—The most recent number dialed on a C.O. line is saved and may
be redialed by pressing the redial key or dialing the LNR access code.

SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at a
later time.
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the remote
station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls. The
phone can automatically answer on the speakerphone, voice announce through the
speaker or receive ringing. When the ring mode is selected, keyset users can choose
one of eight distinct ring tones. Another option is Forced Auto Answer, which is in-
voked by the calling station and controlled by the calling station’s class of service.
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call ringing
at the keyset. By using this method, users will assured of answering the oldest call
first. When ringing preference is turned off, the user must press the flashing button to
answer. Users may answer ringing lines in any order by pressing the flashing button.
SPEAKERPHONE
LCD 24B, STD 24B, LCD 12B and Basic 12B keysets have a built-in speakerphone.
The speakerphone enables calls to be made and received without the use of the handset.
STATION LOCK
By using a programmable personal station passcode, any keyset can be locked and
unlocked. A locked keyset cannot be used to make or receive calls.
4.2.6 
						

							

4.2.7
TRI-COLORED LIGHTS
LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED indications
(green, red and amber). LCD 12B and Basic 12B models have six of these keys. To
avoid confusion, your calls always light green, other calls show red and recalls light
amber.
VOLUME SETTINGS
Each keyset may separately adjust the volume of the ringer, speaker, handset re-
ceiver, BGM, page announcements and off-hook ring tone. DCS keysets use UP and
DOWN keys to adjust volume levels.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by reversing
the base wedge. The newest base wedge may not fit all wall mounting scenarios so in
these cases the original wall mount/base wedge unit should be used.