Samsung Dcs 400si General Description Manual

CONTENTS
TOTAL CALLS RECEIVED (TODAY)
The total number of times that calls were sent to a group. This includes calls that
were answered by the group, calls that went to a group with all agents busy or out
of group, calls that are abandoned and calls that go to UCD final destination. This
includes intercom calls to the UCD group.
If this number is less than the total calls received by all the agents it is possible that
calls were transferred from one agent to another.
If this number is more than the total...

CONTENTS
4.8.1
4.8 UCD AGENT STATISTICS OVERVIEW
The UCD feature provides various statistics regarding agent activity for\
 each UCD group. 
A UCD supervisor may scroll through the statistics at any time using the\
 keyset display
and softkeys. Additionally these statistics can be printed in a report f\
or each UCD group
(see Sample UCD Report Section 4.6 ). This overview explains how they are calculated
and conditions that affect them. NOTE: Some statistics are not included in the UCD re- 
port.
LOGGED...

CONTENTS4.9 SAMPLE TRAFFIC REPORT
TRAFFIC REPORT FOR [  STA Miami       ] Mar/21/1999 13:35
**************************** SYSTEM STATISTICS *******************************
BEGINNING:  Mar/15/1999  00:42                      ENDING:  Mar/21/1999 13:32
     ACTIVITY                                       SYSTEM TOTAL
     INCOMING TRUNK CALLS - ANSWERED.................. 3041
     INCOMING TRUNK CALLS - NOT ANSWERED..............   26
     OUTGOING TRUNK CALLS ............................ 2168
     A...

CONTENTS4.10 TRAFFIC REPORT OVERVIEW

**************************** SYSTEM STATISTICS **************************
 BEGINNING:  04/01/99  08:00                      ENDING:  04/01/99 17:30
ACTIVITY                                       SYSTEM TOTAL
INCOMING TRUNK CALLS - ANSWERED..................0000
INCOMING TRUNK CALLS - NOT ANSWERED..............0000
OUTGOING TRUNK CALLS ............................0000
A SELECTED TRUNK WAS BUSY........................0000
	INTERCOM CALLS -...

CONTENTS
8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not
answered and resulted in the calling party hanging up. A call to a station group that
overflows to another station is considered not answered whether the overflow desti-
nation did or did not answer.
9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind
of hold and recalled a station. These are also trunk calls that were transferred and
were not answered and recalled the transferring station....

CONTENTS
4.10.3
**************************** INDIVIDUAL TRUNKS **************************
  
TRUNK   TRUNK-NAME    ATTA    ANSD    NOT-ANSD    OUTGOING  	BUSY
     701                   0000     0000       0000         0000    0000
     702                   0000     0000       0000         0000    0000
     703                   0000     0000       0000         0000    0000
     704                   0000     0000       0000         0000    0000
     705                   0000     0000       0000...

CONTENTS
2. GROUP: Listing of all station groups in the system.
3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific
group directory number regardless of how these arrived.
4. NOT-ANSD: The number of times any trunk call directed to the specific group num-
ber was not answered by any member of the group.
5. INTERCOM: An intercom call made from a station or device within the system to the
specific group number.
6. ANSD: This is a count of how many times an intercom...

CONTENTS
8. ICM-TRSF: This is the number of times a trunk call was successfully transfered to
another station using the intercom. It includes both screened and unscreened trans-
fer.
9. TRK–TRK: This is the number of times a trunk call was transfered to another trunk
(tie line) This is called a trunk–to–trunk transfer. This field gets pegged every time the
station completes a trunk to trunk transfer.
10. PICKUP: This is a count of the outside calls that were picked up by the specific
station. Picked-up...

CONTENTS
4.11.1
4.11 SAMPLE ALARM REPORT
                    ALARM REPORT FOR [400SI SAMPLE    ] MAR/24/1999 19:45
        ==============================================================================
          MM/DD/YYYY  ERR.TIME  ERR.CODE ERROR DISPLAY     POSITION
        ==============================================================================
          03/14/1999  16:45:00  [MJC03]  CID DSP Fault     MAP OPT:1
          03/14/1999  16:45:00  [MJC03]  CID DSP Fault     MAP OPT:2...

CONTENTSPART 5. GENERAL USER INFORMATION
5.1 RADIO FREQUENCY INTERFERENCE
WARNING: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is oper-
ated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy. If not installed and operated in accordance with the instruction...