Samsung Dcs 400si General Description Manual

CONTENTS
CALLING PARTY NAME
For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name
before answering. The names must be stored in the system directory list and can
be up to 11 characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s ex-
tension number before the call is answered.
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed
at the controlling station when it is...

CONTENTS
IDENTIFICATION OF TRANSFERS
The display will identify who transferred a call to the user.
MESSAGE WAITING CALLER NUMBER
When the message indication is on, pressing the MESSAGE button displays the
station number(s) of the person(s) who have messages for the user. Display keyset
users can scroll up and down to view message indications.
OUTSIDE LINE IDENTIFICATION
Each line can be identified with an 11 character name. Incoming calls display this
name before the call is answered. This feature is...

CONTENTS
4.3.5
UCD SUPERVISOR DISPLAYS
With the optional AA card, when UCD is used, multiple supervisors can view infor-
mation about the UCD groups calls or agents.
CALL SCREEN
This allows the supervisor to view how many calls are in queue, the longest wait
time, how many calls have been received today, what the average time in queue is
and how many calls were abandoned.
AGENT SCREEN
This allows the supervisor to monitor how many agents are logged in, check each
agents status (IN GROUP, OUT OF GROUP, or...

CONTENTSSAMPLE DISPLAYS
PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read,\
 
32 character liquid crystal display. Helpful call processing information is provided so
everyday call handling is quick and easy. Here are just some of the displays you may
see.
4.3.6   

CONTENTS
4.3.7
SAMPLE CALLER ID DISPLAYS
SAMSUNG TELECOM
CALL FOR:500

 	 
  
 
 

 

   
 
13054264100
702:RINGING

 	 
  
 
 
 
 
     
	 
	
 

SAMSUNG TELECOM
CLEAR NND DIAL



	
	

!  
    



 
 
 
 

 !

 	
 	   #$% &	
SAMSUNG TELECOM
BARGE NND DROP

 ...

CONTENTS
4.3.8
SAMPLE UCD DISPLAYS
average time in
queue is 03:51

 !  
 
 7 
 
8      

005 calls in
queue now

  ! 
 
	  
 
 	  5#- 

201: answered
065 calls today

   
    

 
	
124 calls
received today

 5#- 
  
!  


	
  /    
 9
 

   
	 
 
202: Sondra
STATUS: OUT
longest wait...

4.4.1
4.4 SAMPLE SMDR PRINTOUT
(WITHOUT CALLER ID)
CONTENTS   

4.5.1
4.5 SAMPLE SMDR PRINTOUT
(WITH CALLER ID AND CALL COST)
CONTENTS   

CONTENTS4.6 SAMPLE UCD REPORT
=======================================================
UCD GROUP 530 : SALES
FROM: SUN 02 Feb 00:00
TO  : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME (TIME TO ANSWER).....00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER  AGENT  NAME...

CONTENTS
4.7.1
4.7 UCD CALL STATISTICS OVERVIEW
The UCD feature provides various statistics regarding incoming calls to \
each UCD group. 
A UCD supervisor may scroll through the statistics at any time using the\
 keyset display
and softkeys. Additionally these statistics can be printed in a report f\
or each UCD group
(see Sample UCD Report Section 4.6 ). This overview explains how they are calculated
and conditions that affect them. NOTE: Some statistics are not included in the UCD re- 
port.
CALLS IN...