RCA 25250re1 A Instruction Manual

							1
Troubleshooting Guide
Telephone Solutions
No dial tone
•   Check or repeat installation steps: 
  Make sure the base power cord is connected to a working electrical 
outlet. Make sure the telephone line cord is connected to the base and 
the wall jack.
• 

  Connect another phone to the same jack. If it doesn’t work, the   
problem might be your wiring or local service.
• 

  The handset may be out of range of the base. Move closer to the base.
•   Make sure the battery is properly charged (for 14 hours).
Dial tone is ok, but can’t dial out
• 
  Make sure the type of phone service you are subscribed to is  TONE or 
PULSE.
Handset does not ring
• 
  Make sure the handset ringer is set to On.
•   The handset may be out of range of the base. Move closer to the base.
•   You may have too many extension phones on your line. Try unplugging 
some extensions.
• 

  Check for a dial tone. If no dial tone is heard, see “No dial tone”.
You experience static, noise, or fading in and out
• 
  The handset may be out of range of the base. Move closer to base.
•   Make sure base is not plugged into an electrical outlet with another 
household appliance. If necessary, relocate the base.
• 

  Charge the battery (for 14 hours).
Memory dialing doesn’t work
• 
  Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless 
handset
• 
  Unplug the power adaptor from the electrical outlet and the bottom of 
the base. Remove the handset battery. Wait for 30 seconds and plug the 
power adaptor back into the base and electrical outlet. Reconnect the 
battery and charge for 14 hours.
“Out of Range...” shows in the handset display
• 

  Move the handset closer to the base.
•   Make sure the base power cord is connected to a working electrical 
outlet.
Date/Time setting is restored to default setting
• 
  May be caused by power failure. Set Date/Time again.
Other Information 
						

							2 
Caller ID Solutions
No Display
•  Charge the battery (for 14 hours). Or replace the battery.
•   Make sure the unit is connected to a non-switched electrical outlet. 
Disconnect the power adaptor from the base and reconnect it.
No Caller ID
• 
  You must be subscribed to the standard Name/Number Caller ID service 
from your local telephone company to receive CID information.
Battery
If you experience any of the following problems, even after recharging the 
battery, you may need to replace the battery pack:
• 
 Short talk time
•   Poor sound quality
•   Limited range
General Product Care
To keep your unit working and looking good, follow these guidelines:
•  Avoid dropping the handset, as well as other rough treatment to the 
phone.
• 

  Clean the phone with a soft cloth.
•   Never use strong cleaning agents, paint thinner, abrasive powder,   
alcohol, or other chemical products to clean the unit. Doing so will 
damage the finish.
• 

  Retain the original packaging in case you need to ship the phone at a 
later date.
• 

  Periodically clean the charge contacts on the handset and base with a 
clean pencil eraser.
Other Information 
						

							
Causes of Poor Reception
•  Aluminum siding.
•   Foil backing on insulation.
•   Heating ducts and other metal construction that can shield radio   
signals.
• 

  You ’re too close to appliances such as microwaves, stoves, computers, 
etc.
• 

  Atmospheric conditions, such as strong storms.
•   Base is installed in the basement or lower floor of the house.
•   Base is plugged into AC outlet with other electronic devices.
•   Baby monitor is using the same frequency.
•   Handset battery is low.
•   You’re out of range of the base.
Other Information 
						

							Warranty
Warranty Assistance
If trouble is experienced with this equipment, for warranty information, 
please contact customer service at 1-800-511-3180.  If the equipment 
is causing harm to the telephone network, the telephone company may 
require that you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly 
approved by Thomson Inc. could void the user’s authority to operate this 
product.  For instructions on how to obtain a replacement unit, refer to 
the warranty included in this guide or call customer service at 1-800-
511-3180.
Or refer inquiries to:
Thomson Inc. 
Manager, Consumer Relations 
P O Box 1976 
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down 
the date this product was purchased or received as a gift. This information 
will be valuable if service should be required during the warranty period.
Purchase Date   ______________________________________________
Name of Store      _____________________________________________
  
						

							Warranty
Limited Warranty
What your warranty covers: • Defects in materials or workmanship.
For how long after your purchase: • Two years, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days 
from date of shipment to the rental firm, whichever comes first.)
What we will do: •
  Provide you with a new unit. The exchange unit is under warranty for the 
remainder of the original product’s warranty period.
How you get service: •
  Properly pack your unit. Include any cables, etc., which were originally 
provided with the product. We recommend using the original carton and 
packing materials.
•

  ”Proof of purchase in the form of a bill of sale or receipted invoice which is 
evidence that the product is within the warranty period, must be presented to 
obtain warranty service.” For rental firms, proof of first rental is also required. 
Also print your name and address and a description of the defect. Send via 
standard UPS or its equivalent to:
    Thomson Inc. 
  1

1721 B Alameda Ave.  
  Socorr
o, Texas 79927
•  Insure your shipment for loss or damage. Thomson Inc. accepts no liability in\
 
case of damage or loss.
•

  A new unit will be shipped to you freight prepaid.
What your warranty does not cover: •
  Customer instruction. (Your Owner’s Manual provides information regarding 
operating instructions and user controls. Any additional information, should 
be obtained from your dealer.)
•

  Installation and setup service adjustments.
•  Batteries.
•  Damage from misuse or neglect.
•  Products which have been modified or incorporated into other products.
•  Products purchased or serviced outside the USA.
•  Acts of nature, such as but not limited to lightning damage.
Product Registration: •
  Please complete and mail the Product Registration Card packed with your 
unit. It will make it easier to contact you should it ever be necessary. The 
return of the card is not required for warranty coverage. 
						

							 
Warranty
Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS 
PRODUCT . ALL OTHER WARRANTIES, ExPRESS OR IMPLIED (INCLUDING ALL 
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR 
PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION 
GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A 
GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY .
•  REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE 
ExCLUSIVE REMEDY OF THE CONSUMER.  THOMSON INC. SHALL NOT BE 
LIABLE FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES RESULTING FROM 
THE USE OF THIS PRODUCT OR ARISING
 OUT OF ANY BREACH OF ANY 
ExPRESS OR IMPLIED WARRANTY ON THIS PRODUCT . THIS DISCLAIMER OF 
WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF 
THE STATE OF INDIANA. ExCEPT TO THE ExTENT PROHIBITED BY APPLICABLE 
LAW , ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A 
PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE 
WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty: •
  Some states do not allow the exclusion nor limitation of incidental or 
consequential damages, or limitations on how long an implied warranty lasts so 
the above limitations or exclusions may not apply to you.
•

  This warranty gives you specific legal rights, and you also may have other righ\
ts 
that vary from state to state.
If you purchased your product outside the USA: •
  This warranty does not apply. Contact your dealer for warranty information. 
						

							
Accessory Information
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card ready and 
call toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon ordering. We are required 
by law to collect appropriate sales tax for each individual state, country, 
and locality to which the merchandise is being sent. Items are subject to 
availability. Prices are subject to change without notice.
DESCRIPTION        MODEL NO.
Handset Replacement Battery    5-2734
AC Power Adaptor  5-2757 (base)/5-2828 (charger) 
						

							 
A
2nd  Call Alert  18
3-way conference call by an   inter
com call  29
3-way conference call with two   lines

  29
4-way conference call (Line 1 +   Line 2 + 2 extension)

  29
Accessory Information  47
Adding Phone Book Entries  33
Answering a Call  25
Answering an Intercom Call  30
Answering System  20
Answering System On/Off  36
Answering System Operation  36
Area Code  16
Auto Answer  15
Auto Answer Intercom  16
Auto Standby  30
B
Backlight 19
Base     26
Base Layout  10
Base Station  12
Battery  42
Battery Safety Precautions  39
C
Call Screening 23
Call Waiting Caller ID  33
Caller ID (CID)   31
Caller ID Solutions  42
Causes of Poor Reception  43
Changing the Battery  39
Conference Calls  29
Contrast  19
Copying a Phonebook Record  35
Cordless Handset  26
D
Date/Time 15
Deleting a CID Record  32
Deleting a Phone Book Record  35
Deleting All Call Records  32
De-Register  17
Dial a phone book record while in   T

alk mode  35
Dial a phone book record while   r

eviewing it  36
Dial Mode  16
Dialing a Phone Book Record  35
Dialing Back  32
Digital Security System  8
Display Messages  40Display Setting 
18
Do Not Disturb  27
E
Editing a Phone Book Record 34
Equipment Approval Information  2
Erasing Messages   38
F
FCC RF Radiation Exposure  
Statement
  4
Flash  27
G
General Product Care  42
H
Handset Layout  9
Handset Name  18
Handset Sound Signals  40
Hearing Aid Compatibility  4
Hold    29
I
If You Did Not Program Your  
Local Ar
ea Code  33
If You Programmed Your Local Area  Code
   32
Important Installation Guidelines  8
Information for DECT Product  4
Inserting a Pause in the Dialing   Sequence

  27
Installation  8
Installing the Handset Battery  11
Installing the Phone  11
Intercom Calls  30
Interference Information  3
Introduction  7
J
Join a call in progress 29
K
Key Tone 20
L
Licensing  4
Index 
						

							
M
Making Call in the Speakerphone  Mode
  25
Making Calls in the Speakerphone   Mode

  24
Making Calls with the Cordless   Handset

  24
Making Calls with the Optional   Headset

  25
Memo Record  37
Memo Recording  37
Memory Full  39
Memory Log and Phone Book   Memory

  33
Message/Memo Playback  37
Message Alert  23
Message Length  23
Monitoring Incoming Calls  36
Mute    26
O
OGA Playback  21
On/Off Status  20
One-Touch Intercom  30
P
Page   30
Parts Checklist  7
Phone Setting  14
Pre-dialing  25
Programming Functions  14
Programming the Phone   14
R
Receiving a Transferred Call from  
Another Extension
  28
Receiving and Storing CID Records  31
Recording Incoming Messages  36
Redial   27
Register  17
Registration  16
Remote Access From Remote Party  38
Remote Password  24
Remove Handset  17
Restore Setting  24
Reviewing CID Records  31
Reviewing Phone Book Records  34
Reviewing the Redial Numbers  27
Ring Delay  23
Ring Volume  20
Ringer On/Off and Ringer Volume  28
S
Saving a CID Record to Phone Book 
Memory  32
Set After Hours  22
Set Office Time  21
Set OGA  21
Set Work Hours  22
Sound Setting  19
Speakerphone, Handset, and Headset  V
 olume  29
Standby Screen  14
Storing a Redial Record in   Phone Book

  28
Storing Record in One-Touch   Dialing

  34
Switching Between the   Speakerphone, Handset, and 
Headset Mode
   26
T
Telephone Jack Requirements  7
Telephone Operation  24
Telephone Solutions  41
To erase a message after it playing  38
To erase a message while it is   playing

  38
To erase all previously played   messages in a mailbox

  38
Transferring a Call to Another   Extension

  28
Troubleshooting Guide  41
U
Update Handset List 18
W
Warranty Assistance 44
Index 
						

							Visit the RCA web site at: www.rca.com
Please do not send any products to the Indianapolis address listed in this 
manual or on the carton. This will only add delays in service for your 
product.
Thomson Inc.
101 West 103rd Street
Indianapolis, IN 46290-1102
© 2008 Thomson Inc. 
Trademark(s) ® Registered
Marca(s) Registrada(s)
Model 25250
00023265 (Rev. 1 DOM E/S)
08-12
Printed in China