Panasonic Telephone Answering System Kx Ts620 Operating Instructions

							
Answering System
51For assistance, please visit http://www.panasonic.com/phonehelp
Turning on the answering system
Call your unit and wait for 15 rings.
 The unit will answer and the greeting message will be played.
 The answering system will turn on. Hang up or enter the remote code for other options.
 When turning on the answering system using a rotary or pulse service telephone, you 
cannot enter the remote code for other options.
Skipping the greeting message
After calling your unit, press  {£ } (TONE)  during the greeting message.
 The unit skips the rest of the greeting message and you can start recording your message 
after the long beep.
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52
Wall Mounting
This unit can be mounted on a wall.
1Press the tabs in the direction of 
the arrows (1), then remove 
the wall mounting adaptor ( 2).
2Connect the AC adaptor. 
Tuck the telephone line cord 
inside the wall mounting 
adaptor, and push it in the 
direction of the arrow.
 “UP WALL” should be facing 
upward.
3Drive screws (not included) into the 
wall using the wall template below. 
Connect the telephone line cord. 
Mount the unit, and slide it down.
To temporarily set the handset down during a conversation, 
place it as shown in this picture.
Wall Template


To  p o w e r
Outlet
Screws
To Single-Line
Telephone Jack 8.3 cm (3 
9/32)
8.3 cm (3 9/32)
Useful Information
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 53
Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp
Optional Headset
Plugging the optional headset into the unit allows a hands-free phone 
conversation. Please use only a Panaso nic KX-TCA60, KX-TCA86, KX-TCA88HA, 
KX-TCA91, KX-TCA92, KX-TCA93, KX -TCA94, KX-TCA95 or KX-TCA98. 
To order, call the accessories telephone number on page 3.
Connecting the optional  headset to the unit
Connect the optional headset to the headset jack as shown below.
Making/Answering calls
1Press {SP-PHONE/HEADSET } to make or answer a call.
 The SP-PHONE/HEADSET indicator lights.
 If you misdial when making a call, press  {SP-PHONE/HEADSET } twice and dial 
again.
2To hang up, press  {SP-PHONE/HEADSET }.
 The indicator light goes out.
To adjust the headset receiver volume (4 levels):
While using the headset, press  VO LU ME  {
3} or  {4}.
 ?? ” shows one level.
 During a conversation using the headset, you cannot switch the call to using the  handset by simply lifting it off the cradle.
 If you disconnect the optional headset during a conversation with the handset on the  cradle, the call will be switched to the speakerphone.
 During a conversation using the speakerphone, you can switch the call to the headset 
by connecting the headset.
If you want to have a conversation without hands-free feature, disconnect the 
headset.
Headset 
Jack Hook
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54For assistance, please visit http://www.panasonic.com/phonehelp
Useful Information
Troubleshooting
ProblemCause and Remedy
The unit does not work.  Check the settings (p. 9–15).  Unplug the AC adaptor to reset. Plug in, and try again.
The unit does not ring.  The ringer volume is set to OFF and “
~” is displayed. 
Select the ringer volume to HIGH, MID or LOW by 
pressing  {HOLD/RINGER } (p. 14).
You cannot dial.  Check that the dialing mode selection is correct  (p. 13).
 The dialed number is restricted. To cancel,  see page 42.
The other party 
suddenly cannot hear 
your voice during a 
conversation. 
{MUTE } may have been pressed during the 
conversation. If “ ” is displayed, press  {MUTE }.
You cannot program 
items such as the 
dialing mode.  Programming is not possible when the handset is off 
the cradle, the SP-PHONE/H EADSET indicator lights, 
or when viewing caller information.
 Do not pause for over 60 seconds while programming.
You cannot store a 
name and phone 
number in memory.  Programming is not possible when the handset is off 
the cradle or the SP-PHONE/HEADSET indicator 
lights.
 Check the AC adaptor is connected to the unit.
 Do not pause for over 60 seconds while storing.
 Do not enter a phone number more than 32 digits long.
 When using the Call Restriction feature (p. 42), you  cannot store a phone number in the Direct Dial 
memory ( {M1 },  {M2 } or  {M3 }) and emergency 
numbers (#).
 Phonebook full ” is displayed, erase other stored 
items from the Phonebook memory (p. 35).
While programming or 
searching, the unit 
starts to ring and stops 
the program/search.  To answer the call, lift the handset or press 
{SP-PHONE/HEADSET }. Start again from the 
beginning after hanging up.
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 55
Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp
Answering System
ProblemCause and Remedy
The unit does not 
display the caller’s name 
and phone number. You need to subscribe to a Caller ID service.
 Check the AC adaptor is connected to the unit.
 If you receive a call with the Caller ID information while 
viewing the Caller List, the  redial list, the Phonebook 
list or the Direct Dial Memory, while programming or 
while playing back the message, the caller’s 
information may not be displayed.
 Other telephone equipment may be interfering with  your phone. Disconnect it and try again.
 Other electrical appliances connected to the same  outlet may be interfering with the Caller ID information.
 Telephone line noise may be interfering with the Caller 
ID information. Consult your telephone company.
 If your unit is connected to a telephone line with DSL  service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details. 
The display exits the 
Caller List.  Do not pause for over 60 seconds while searching.
You cannot redial by 
pressing 
{ REDIAL }. If the last number dialed wa
s more than 32 digits long, 
the number will not be redialed correctly.
ProblemCause and Remedy
The answering system is 
on, but incoming 
messages are not 
recorded.  The recording time is set to “Greeting only”. Select “1 
minute”, “2 minutes” or “3 minutes” (p. 20).
 Memory is full. Erase some, or all, of the messages (p. 46).
The MESSAGE indicator 
flashes rapidly, 
“ Message full ” is 
displayed, and no new 
messages are recorded.  Memory is full. Erase some, or all, of the messages 
(p. 46).
You cannot operate the 
answering system from a 
touch tone phone.  Make sure you enter the correct remote code.
 The answering system may not respond if the tones are 
too short to activate the unit. Press each button firmly.
 The answering system is off. Turn it on (p. 51).
You cannot operate the 
answering system.  Someone is operating the answering system.
 The unit is recording a message. To answer the call, lift 
the handset or press 
{SP-PHONE/HEADSET }.
Caller ID information is 
not displayed during 
message playback 
(p. 45).  The caller information will not
 be displayed if the Caller 
List is renewed and the caller information is erased 
(p. 24).
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56For assistance, please visit http://www.panasonic.com/phonehelp
Useful Information
Specifications
Power Supply:AC adaptor (AC 120 V, 60 Hz)
Power Consumption: Standby: Approx. 2.4 W
Maximum: Approx. 3.0 W
Dimensions (H x W x D): Approx. 91 mm x 165 mm x 220 mm
(3 
19/32 x 6 1/2 x 8 21/32)
Mass (Weight): Approx. 670 g (1.49 lb.)
Dialing Mode: Tone (DTMF)/Pulse
Operating Environment: 5°C – 40°C (41°F – 104°F)
 Specifications are subject to change without notice.
 The illustrations used in these operating instru ctions may differ slightly from the actual 
product.
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 57
Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp
FCC and Other Information
This equipment complies with Part 68 of  the FCC rules and the requirements adopted by 
the ACTA. On the bottom of this equipment is a label that contains, among other 
information, a product identi fier in the format US:ACJ-----.
If requested, this number must be provided to the telephone company.
Registration No.......... ............................................ (found on the bottom of the unit)
Ringer Equivalence No. (REN)... ....................................................................... 1.0B
A plug and jack used to connect this equipment to the premises wiring and telephone 
network must comply with the applicable FCC Part 68 rules and requirements adopted by 
the ACTA. A compliant telephone cord and modular plug is provided with this product. It is 
designed to be connected to a compatible modular jack that is also compliant.
The REN is used to determine the number of de vices that may be connected to a telephone 
line. Excessive RENs on a telephone line may result in the devices not ringing in response 
to an incoming call. In most but not all areas,  the sum of RENs should not exceed five (5.0). 
To be certain of the number of devices that may be connected to a line, as determined by 
the total RENs, contact the local telephone com pany. For products approved after July 23, 
2001, the REN for this product is part of the product identifier that has the format 
US:AAAEQ##TXXXX. The digits represented by  ## are the REN without a decimal point 
(e.g., 03 is a REN of 0.3).
If this equipment causes harm to the telephone network, the telephone company will notify 
you in advance that temporary discontinuance of service may be
required. But if advance notice isn’t practical, the telephone company will notify the 
customer as soon as possible. Also, you will be  advised of your right to file a complaint with 
the FCC if you believe it is necessary.
The telephone company may make changes in  its facilities, equipment, operations or 
procedures that could affect the operation of the equipment. If this happens the telephone 
company will provide advance notice in order for you to make necessary modifications to 
maintain uninterrupted service.
If trouble is experienced with this equipment,  for repair or warranty information, please 
contact a Factory Servicenter or other Authoriz ed Servicer. If the equipment is causing harm 
to the telephone network, the telephone company may request that you disconnect the 
equipment until the problem is resolved.
Connection to party line service is subject to  state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure 
the installation of this equipment does not  disable your alarm equipment. If you have 
questions about what will disable alarm equipm ent, consult your telephone company or a 
qualified installer.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following 
two conditions: (1) This device may not cause harmful interference, and (2) this device must 
accept any interference received, including interference that may cause undesired 
operation.
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58For assistance, please visit http://www.panasonic.com/phonehelp
Useful Information
CAUTION:
Any changes or modifications not expressly approved by the party responsible for 
compliance could void the user’s authority to operate this device.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
reasonable protection against harmful interference in a residential installation. This 
equipment generates, uses, and can radiate radio frequency energy and, if not installed and 
used in accordance with the instructions, may cause harmful interference to radio 
communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment  does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off and on, the user 
is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation betwe en the equipment and receiver.
—Connect the equipment into an outlet on a circuit  different from that to which the receiver 
is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment is hearing aid compatible as  defined by the FCC in 47 CFR Section 68.316.
 Environment —do not place the unit in room w here the temperature is less than 
5°C (41°F) or greater than 40°C (104°F). Allo w 10 cm (4) clearance around the unit for 
proper ventilation. Avoid excessive smoke, du st, mechanical vibration, shock, or direct 
sunlight.
 
 Routine care —wipe the unit with a soft cloth. Do no t use benzine, thinner, or any abrasive 
powder.
 If there is any trouble —disconnect the unit from the telephone line and connect a known 
working phone. If the known working phone operates properly, have your unit repaired by 
one of the authorized Panasonic Factory Service Centers. If the known working phone 
does not operate properly, consult your telephone company.
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 59
Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp
Index
A
Accessories Information: 3
Answering Calls: 23
Answering System: 43
C
Call Restriction: 42 
Call Waiting: 39  
Caller ID Number Auto Edit: 14
Caller ID Service: 
Private Name Display: 24
Caller List Calling Back: 27
Editing: 27
Erasing: 30
Storing: 28
Viewing: 25
Call Screening: 20
Chain Dial: 34 
D
Dialing Mode: 13
Direct Dial Dialing: 37
Display: 8
Display Language: 13
F
FCC and Other Information: 57  
Flash Button: 40
Flash time: 40
G
Greeting Message: 16
H
Headset: 53
Hold/Ringer: 14
I
Important Safety Instructions: 4 L
LCD Contrast: 14
Listening to Messages: 44
M
Making Calls: 21
Mute: 38
N
Navigator key: 6
Number of Rings: 19
P
Password: 41 
PAUSE: 38  
Phonebook
Chain Dial: 34
Editing: 35
Erasing: 35
Storing: 31
Pulse Service: 38
R
Redial: 22
Remote Code: 48
Remote Operation: 47
Ringer Volume: 14
Rotary Service, Tone Dialing: 38
S
Safety Instructions: 4
Specifications: 56
T
Time and Date: 12
Time Adjustment: 15
Troubleshooting: 54
W
Wall Mounting: 52
Warranty: 60
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60For assistance, please visit http://www.panasonic.com/phonehelp
Useful Information
Warranty
PANASONIC CONSUMER PANASONIC PUERTO RICO, INC.
ELECTRONICS COMPANY, DIVISION Sa n Gabriel Industrial Park,
OF PANASONIC CORPORATION OF Ave. 65 de Infanter
ía, Km. 9.5,
NORTH AMERICA Carolina, Puerto Rico 00985
One Panasonic Way,
Secaucus, New Jersey 07094
Panasonic Telephone Limited Warranty
Limited Warranty Coverage
If your telephone (identified in your Operating  Instructions) does not work properly because 
of a defect in materials or workmanship, Panasonic Consumer Electronics Company or 
Panasonic Puerto Rico, In c. (collectively referred to as “the  warrantor”) will, for the length of 
the period indicated on the chart below, whic h starts with the date of original purchase 
(“Limited Warranty period”), at its option either (a) repair your product with new or 
refurbished parts, or (b) replace it with a  new or a refurbished product. The decision to 
repair or replace will be made by the warrantor. Parts Labor
One (1) Year One (1) Year
During the “Labor” Limited Warranty period there will be no charge for labor. During the 
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your 
product during the Limited Warranty period. This Limited Warranty excludes both parts and 
labor for batteries, antennas, and cosmetic  parts (cabinet). This Limited Warranty only 
applies to products purchased and serviced in the United State or Puerto Rico. This Limited 
Warranty is extended only to the original pu rchaser and only covers products purchased as 
new. A purchase receipt or other proof of the original purchase date is required for warranty 
service.
To obtain service in the USA please contact:
Panasonic Services Company, Panasonic Plus Department
20421 84th Avenue South
Kent, WA 98032
Tel: 1-800-833-9626   Fax: 1-800-237-9080
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax 
(787)-768-2910.
For Limited Warranty service for headsets if a  headset is included with this product please 
call Panasonic Plus Department at 1-800-833-9626.
When shipping the unit carefully pack, include all accessories, and send it prepaid, 
adequately insured and preferably in the original carton. Include a letter detailing the 
complaint, a return address and a day time phone number where you can be reached.
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