Panasonic Telephone Answering System Kx Ts620 Operating Instructions

							
For assistance, please visit http://www.panasonic.com/phonehelp
Operating Instructions
Telephone Answering System
Model No. KX-TS620
This unit is compatible with Caller ID. To us e this feature, you must subscribe to the 
appropriate service offered by your service provider.
Please read these Operating Instructions before using the unit and save for future 
reference.
Panasonic World Wide Web address: http://www.panasonic.com
for customers in the USA or Puerto Rico    Model shown is KX-TS620W
TS620bk01.book  Page 1  Wednesday, May 24, 2006  2:31 PM 
						

							
2For assistance, please visit http://www.panasonic.com/phonehelp
Introduction
Accessory Information....................... 3
Preparation
Important Safety Instructions ............ 4
Location of Controls .......................... 6
Display............................................... 8
Settings
Connecting the Handset
 /AC Adaptor/
Telephone Line Cord ......................... 9
Connecting a Communication 
Device ............................................. 10
Programming Summary .................. 11
Time and Date ................................. 12
Display Language............................ 13
Dialing Mode ................................... 13
LCD Contrast................................... 14
Ringer Volume ................................. 14
Caller ID Number Auto Edit ............. 14
Time Adjustment
(Caller ID subscribers only) ............. 15
Preparing the Answering System
Greeting Message ........................... 16
Programming Summary for the
Answering System........................... 18
Number of Rings ............................. 19
Caller’s Recording Time .................. 20
Screening Calls ............................... 20
Making/Answering Calls
Making Calls .................................... 21
Answering Calls............................... 23
Caller ID Service
Private Name Display ...................... 24
Viewing the Caller List ..................... 25
Calling Back from th e Caller List ..... 27
Editing the Caller’s 
Phone Number ................................ 27
Storing Caller List Information 
in the Phonebook ............................ 28
Storing Caller List Information in
the Direct Dial memory.................... 29
Erasing Caller List Information ........ 30
Phonebook 
Storing Names and Numbers in the 
Phonebook ...................................... 31
Dialing from the Phonebook ............ 33
Chain Dial ........................................ 34
Editing ............................................. 35
Erasing ............................................ 35 Direct Dial (M1, M2, M3)
Storing Names and Numbers in the 
Direct Dial memory .......................... 36
Dialing a Stored Number from the 
Direct Dial memory .......................... 37
Special Features
Temporary Tone Dialing
(For Rotary or Pulse 
Service Users) ................................. 38
How to Use the PAUSE Button
(For PBX Line/Long 
Distance Calls) ................................ 38
Muting Your Conversation................ 38
For Call Waiting Service Users........ 39
Setting Hold Music to ON/OFF ........ 39
FLASH Button ................................. 40
Setting the Password ....................... 41
Call Restriction ................................ 42
Answering System
Automatic Answering Operation ...... 43
Setting the Unit to Answer Calls ...... 43
Listening to Messages..................... 44
Recording Your Telephone 
Conversation .................................... 45
Erasing Messages ........................... 46
Remote Operation from a 
Touch Tone Phone ........................... 47
Remote Code .................................. 48
Voice Menu ...................................... 49
Direct Remote Operation ................. 50
Useful Information
Wall Mounting .................................. 52
Optional Headset............................. 53
Troubleshooting ............................... 54
Specifications .................................. 56
FCC and Other Information ............. 57
Index ................................................ 59
Warranty .......................................... 60
Customer services........................... 62
Table of Contents
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3For assistance, please visit http://www.panasonic.com/phonehelp
Please read IMPORTANT SAFETY INSTRUCTIONS on page 4 before use. 
Read and understand all instructions.
Thank you for purchasing your new Panasonic telephone 
answering system.
We recommend keeping a record of the following information for future 
reference
Serial No. Date of purchase
(found on the bott om of the unit)
Name and address of dealer
Accessory Information
To order replacement accessories, call 1-800-332-5368.
TTY users (hearing or speech impaired user) can call 1-866-605-1277.
∑ AC Adaptor (p. 9) : one
Order No.
PQLV205 or
PQLV207 ∑
 Handset Cord (p. 9) : one
Order No.
PQJA212M (White)
PQJA212N (Black)
∑  Handset (p. 9) : one
Order No.
PQJXF0102Z (White)
PQJXF0101Z (Black) ∑
 Telephone Line Cord (p. 9) : one
Order No.
PQJA10075Z
Attach your purcha se receipt here.
Introduction
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4  For assistance, please visit http://www.panasonic.com/phonehelp
Important Safety 
Instructions
When using this unit, basic safety 
precautions should always be followed to 
reduce the risk of fire, electric shock, or 
personal injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions  marked on this unit.
3. Unplug this unit from power outlet  before cleaning. Do not use liquid or 
aerosol cleaners. Use a damp cloth for 
cleaning.
4. Do not use this unit near water, for 
example near a bathtub, washbowl, 
kitchen sink, etc.
5. Place the unit securely on a stable 
surface. Serious damage and/or injury 
may result if the unit falls.
6. Do not cover slots and openings on the 
unit. They are provided for ventilation 
and protection against overheating. 
Never place the unit near radiators, or 
in a place where proper ventilation is 
not provided.
7. Use only the power source marked on 
the unit. If you are not sure of the type 
of power supplied to your home, 
consult your dealer or local power 
company.
8. Do not place objects on the power  cord. Install the unit where no one can 
step or trip on the cord.
9. Do not overload power outlets and  extension cords. This can result in the 
risk of fire or electric shock.
10. Never push any objects through slots in  this unit. This may result in the risk of 
fire or electric shock. Never spill any 
liquid on the unit.
11. To reduce the risk of electric shock, do 
not disassemble this unit. Take the unit 
to an authorized service center when 
service is required. Opening or 
removing covers may expose you to  dangerous voltages or other risks. 
Incorrect reassembly can cause 
electric shock when the unit is 
subsequently used.
12. Unplug this unit from the power outlet  and refer servicing to an authorized 
service center when the following 
conditions occur:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the  unit.
C. If the unit has been exposed to rain  or water.
D. If the unit does not work normally by  following the operating instructions. 
Adjust only controls covered by the 
operating instructions. Improper 
adjustment may require extensive 
work by an authorized service 
center.
E. If the unit has been dropped or  physically damaged.
F. If the unit exhibits a distinct change  in performance.
13. During thunderstorms, avoid using 
telephones except cordless types. 
There may be a remote risk of an 
electric shock from lightning.
14. Do not use this unit to report a gas  leak, when in the vicinity of the leak.
SAVE THESE 
INSTRUCTIONS
WARNING:
TO PREVENT FIRE OR SHOCK 
HAZARD, DO NOT EXPOSE THIS 
PRODUCT TO RAIN OR ANY TYPE 
OF MOISTURE.
Preparation
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5
Preparation
For assistance, please visit http://www.panasonic.com/phonehelp
CAUTION:
Installation
 Never install telephone wiring during a 
lightning storm.
 Never install telephone jacks in wet 
locations unless the jack is specifically 
designed for wet locations.
 Never touch the uninsulated telephone 
wires or terminals unless the telephone 
line has been disconnected at the network 
interface.
 Use caution when installing or modifying  telephone lines.
 Do not touch the plug with wet hands.
General
 Use only the AC adaptor included with this 
product noted on page 9.
 Do not connect the AC adaptor to any AC  outlet other than a standard AC 120 V 
outlet.
 This product is unable to make calls when:
=the call bar feature is turned on (only 
phone numbers stored in the unit as 
emergency numbers can be called).
 Care should be taken so that objects do  not fall onto, and liquids are not spilled into 
the unit. Do not subject this unit to 
excessive smoke, dust, mechanical 
vibration or shock.
Environment
 The product should be kept free from excessive smoke, dust, high temperature 
and vibration.
 The product should not be exposed to  direct sunlight.
 Do not place heavy objects on top of the  product.
 When you leave the product unused for a 
long period of time, unplug the product 
from the power outlet.
 The product should be kept away from 
heat sources such as heaters, kitchen 
stoves, etc. It should not be placed in 
rooms where the temperature is less than 
5°C (41°F) or greater than 40°C (104°F). 
Damp basements should also be avoided.  The AC adaptor is used as the main 
disconnect device. Ensure that the AC 
outlet is installed near the unit and is 
easily accessible.
Routine care
 Wipe the outer surface  of the product with 
a soft moist cloth. Do not use benzine, 
thinner or any abrasive powder.
WARNING:
 To prevent the risk of fire or electrical  shock, do not expose this product to rain 
or any type of moisture.
 Unplug this unit from power outlets if it  emits smoke, an abnormal smell or makes 
unusual noise. These conditions can 
cause fire or electric shock. Confirm that 
smoke has stopped and contact the 
Panasonic Call Center at 1-800-211-PANA 
(1-800-211-7262).
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6  
 
For assistance, please visit http://www.panasonic.com/phonehelp
Location of Controls
How to use the Navigator key and  {OK } button
This key has five active areas that are indicated 
by arrows and  {OK }.
 Pressing the  {3} and  {4} arrows allows you to enter 
the Caller List and scroll through the function menu, the 
Caller List and the Phonebook list.
 Pressing the  {
:} and  {9} arrows allows you to:
-enter the Phonebook list.
-move the cursor when entering items.
-to repeat and skip a message during playback.
 The  {OK } button is used to select or confirm your menu 
choices.
     
Navigator Key
( {
4} ,  {3},  {:},  {9} 
and  {OK }) (p. 11, 18, 33)
Direct Dial (
{M1 }
, {M2 }, {M3 })
(p. 29, 36)
Headset Jack (p. 53)
{ £ } (TONE)  (p. 38) Display (p. 8)
{ HOLD/RINGER } (p. 14, 23)
{ PA U S E } (p. 38)
{ FLASH } (p. 39, 40)
{ REDIAL } (p. 22)
{
SP-PHONE/HEADSET } 
and Indicator (p. 21, 23, 53) {
MUTE } (p. 38)
MIC 
(Microphone) 
(p. 21, 23) RINGER Indicator 
(p. 23, 24)
Throughout these 
Operating Instructions, 
the navigator key is 
indicated by the arrows 
{
4} ,  {3},  {:},  {9} 
and  {OK }.
OK
Preparation
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 7
Preparation
For assistance, please visit http://www.panasonic.com/phonehelp
{FUNCTION/EDIT }
(p. 11, 18, 27) {
EXIT } (p. 11, 18, 25, 33)
{
ANSWER ON } (p. 43)
{ GREETING CHECK } (p. 17)
{ ERASE } 
(p. 17, 30, 37, 46)
{MESSAGE/2WAY REC }
and Indicator (p. 44, 45)
{ STOP } (p. 16, 45)
{
GREETING REC } (p. 16)
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8 
Preparation
For assistance, please visit http://www.panasonic.com/phonehelp
Display
(This display shows all the possible 
configurations.)
When the handset is on the cradle, the AC adaptor is 
connected and the SP-PHONE/HEADSET indicator 
light is off, the display shows the current time and date, 
the number of new calls and the number of recorded 
messages.
If “ ” flashes on the display, the clock needs 
adjustment (p. 12, 13).
During a conversation, the display shows the length of 
the call (Example: 1 hour, 6 minutes and 35 seconds).
This is a display from the Caller List. 
The display shows: — the caller’s name and number,
— the time and date of the call  (Example: Nov. 24, 
11:50 AM) .
 : The unit enters in the Phonebook (p. 31).
 : The unit plays music during the hold for a caller (p. 39).
 : The second call has been  received while talking (p. 39).
 : {MUTE } was pressed during a conversation (p. 38).
 : The ringer is set to off (p. 14).
 : {REDIAL } was pressed while the handset is on the cradle and the 
SP-PHONE/HEADSET indicator is off (p. 22).
 : {PA U S E } was pressed while dialing or storing phone numbers.
 : {FLASH } was pressed while storing phone numbers.
ABCDEFGHIJKLMNOP 123456789 123456
abcdefghijklmnop
5 messages
1  missed calls 12
:34A M DEC.31 
  message12
:
  AM DEC.31
12 :
34AM DEC.15
 1- 6-35
11 :
5 AM NOV.24  
1-111-444-7777  SMITH,JACK 
P
F
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 9
 
For assistance, please visit http://www.panasonic.com/phonehelp
Connecting the Handset /AC Adaptor/ Telephone Line 
Cord
After line connection, lift the handset to check for a dial tone.
 USE ONLY WITH Panasonic AC ADAPTOR PQLV205 or PQLV207.
 Use only a Panasonic Handset for the KX-TS620W or KX-TS620B.
 The AC adaptor must remain conn ected at all times. (It is normal for the adaptor to feel 
warm during use.)
 The AC adaptor should be connected to a ve rtically oriented or floor-mounted AC outlet. 
Do not connect the AC adaptor to a ceiling-moun ted AC outlet as the weight of the adaptor 
may cause it to become disconnected.
 If your unit is connected to a PBX which does  not support Caller ID services, you cannot 
access those services.
Hook
Telephone 
Line Cord
To Power Outlet 
(AC 120 V, 60 Hz) Handset
Handset Cord
To Single-Line 
Telephone Jack (RJ11C) AC Adaptor
Fasten the AC 
adaptor cord 
to prevent it 
from being 
disconnected.
LINE
Settings
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10 
Settings
For assistance, please visit http://www.panasonic.com/phonehelp
If you subscribe to a DSL service:
 Please attach a noise filter (contact your DS L provider) to the telephone line between the 
unit and the telephone line jack in the event of the following:
 =Noise is heard during conversations.
 =Caller ID feature (p. 24) does not function properly.
Connecting a Communication Device
If you connect a communication device (computer, modem, fax, etc.) to the 
telephone line, you can connect it through this unit using the DATA jack.
After connecting the handset, AC adaptor  and telephone line cord (p. 9), connect 
the communication device telephone line cord to the DATA jack.
 Make sure the communication device is not in use before using this unit (making calls, 
storing phone numbers in memory etc.) or the communication device may not operate 
properly.
Noise Filter         
(For DSL Users) Telephone 
Line Cord
To Single-Line 
Telephone Jack
(RJ11C)
Computer
Fax Modem DATA
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