Panasonic Network Camera BL-C30A Getting Started Manual

							Installation/Troubleshooting
27
Troubleshooting
[For assistance, please call: 1-800-272-7033] Pyroelectric 
infrared sensor 
is 
malfunctioning. The pyroelectric infrared sensor may malfunction in the following 
areas.
 Where direct sunlight hits the object
 In a greasy or humid place like a kitchen
 Where there are sharp temperature changes like near an air 
conditioner 
 Where there is an obstacle such as glass in front of the 
camera
 Where the object is exposed to strong light
 Near a radio wave emitting device
Change the camera location (see Getting Started).
Lens does not 
turn to the 
sensor position 
after the 
pyroelectric 
infrared sensor 
detects a 
temperature 
difference. You have not enabled the Lens Position When Triggered setting.
Set [Move to sensor position] at the Lens Position When 
Triggered setting (see page 65 of the Operating Instructions 
in the Setup CD-ROM). Problem Cause and Remedy 
						

							Installation/Troubleshooting
28
Troubleshooting
2.7 About Operation Bar
Problem Cause and Remedy
Pan/Tilt, click to 
center and 
preset features 
do not work. Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, and operate the pan/tilt functions.
 The camera is not turned on.
Confirm that the camera is turned on.
 Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
 The pan/tilt reaches its end.
Confirm that the end display is displayed on the operation 
bar. 
 The pan/tilt range is restricted.
Adjust the pan/tilt range settings (see page 45 of the 
Operating Instructions in the Setup CD-ROM).
Part of the 
buttons on the 
operation bar 
are not 
displayed. The access level is set to level 1 or 2 on the General User page.
Set the access level to level 3 (see page 50 of the Operating 
Instructions in the Setup CD-ROM). Or log in to the camera 
as an administrator. 
						

							Installation/Troubleshooting
29
Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.8 About Image Buffer/Transfer
Problem Cause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP. The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 30 of the Operating 
Instructions in the Setup CD-ROM).
 Login ID and password for E-mail or FTP are invalid.
Make sure that you enter your correct login ID and password.
The camera 
does not 
transfer the 
image to a 
mobile phone. The image quality is not set to [Mobile Phone] on the Image 
Buffer/Transfer page.
Set the resolution to [160 x 120] and the image quality to 
[Mobile Phone]. Some mobile phones do not support 320 x 
240 resolution.
The image is 
slowed down on 
the Buffered 
Image page. Or 
the camera 
transfers the old 
image. The transfer interval is too short.
Set the transfer interval longer than the current setting (see 
page 59 or page 67 of the Operating Instructions in the Setup 
CD-ROM). 
						

							Installation/Troubleshooting
30
Troubleshooting
2.9 About Other Features
Problem Cause and Remedy
The firmware is 
not updated. The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*
1See page 81 of the Operating Instructions in the Setup CD-
ROM about updating firmware.
Shortcut icon is 
not displayed in 
the My Network 
Places folder. UPnP Windows
® component is not installed in Windows XP or 
Windows Me.
Install UPnP Windows component in Windows XP or 
Windows Me (see page 106 of the Operating Instructions in 
the Setup CD-ROM).
You cannot 
solve problems. Call our customer call center at 1-800-272-7033.
No YesNo
Yes Disconnect the plug of the AC cord of the camera 
from the outlet, and reconnect it again.
Enter the IP address on the web browser to access  
the camera.
Is the Top page displayed?
Is the version updated? Access the Setup page and click [Status]. 
Check the firmware version on the Status page.
Update the firmware*1.
The firmware update is completed. 
						

							Installation/Troubleshooting
 31[For assistance, please call: 1-800-272-7033]
Memo 
						

							Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PSQX3232YB    KK0904JT2115
2004 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insur\
ed.
Do not send your unit to the Panasonic Consumer Electronics Company list\
ed below or to
executive or regional sales offices. These locations do not repair consu\
mer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This Network Camera is designed for use in the United States of America.\
Sale or use of this product in other countries/areas may violate local l\
aws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be 
reproduced for internal use only. All other reproduction, in whole or in part, is prohibited 
without the written consent of Panasonic Communications Co., Ltd. 
						

							Operating Instructions
Network Camera
Model No.  BL-C30A
Please read this manual before using and save this manual for future reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico 
						

							Operating Instructions
2
Main Features
Wireless Communication
Network Camera corresponds to the wireless system based on IEEE 802.11b/g. 
Wireless installation will play an increasing role in flexible mounting. 
Communication via Ethernet
® cable is also available. Encryption establishes the 
security on the wireless network.
Various remote monitoring features
 Pyroelectric infrared sensor*1 detects temperature differences caused by a 
human body or animals.
 Detection can let camera transfer images by E-mail or FTP
*2.
 Color night view mode (auto-adjusted) enables the camera to display images 
even in 1 lx illuminance
*3.
Monitoring from PC or mobile phone
 The camera images can be monitored over the Internet.
 Pan/tilt operation can move the lens horizontally from -50 ° to +50 ° and 
vertically from -40 ° to +10 °.
Privacy mode
 Privacy mode hides the lens into the unit to protect privacy. 
 Pressing the privacy button on the front of the camera switches privacy mode 
on or off with a single touch.
*1The sensor uses pyroelectric effect. Due to the effects of environment temperature, direct 
sunlight or air conditioner, it may detect the temperature differences by mistake, or the 
detection range may be shortened.
*2It may take some time to transfer images depending on the network condition.*31 lx is the brightness about 2.5 m (8.2 feet) away from auxiliary fluorescent light. Color night 
view mode slows down the frame rate, and images may blur when viewing a moving object or 
using the pan/tilt operation.
Privacy Monitoring Purpose
Privacy modeOn Disabled Protecting privacy
MonitoringOff Enabled Remote monitoring 
						

							Operating Instructions
3[For assistance, please call: 1-800-272-7033]
Easy installation using UPnP (Universal Plug and Play)
When connecting the camera with a UPnP enabled router, the camera 
automatically configures its network settings.
Supporting Viewnetcam.com service
Viewnetcam.com service allows you to access the camera over the Internet with 
your favorite domain name (e.g. bob.viewnetcam.com) instead of a global IP 
address.
Multi-Language Display
Top page, Single Camera and Multi-Camera page can be displayed in English, 
French, German, Italian, Spanish, Russian, Simplified Chinese or Japanese. If you 
select English or Japanese, all pages can be changed. But if you select other 
language, the Setup, Maintenance and Support pages are displayed only in 
English. * Some UPnP enabled routers cannot configure the camera automatically. In 
this case, the router needs to be configured manually. Ask the router 
manufacturer how to configure it. See Panasonic Network Camera support 
website at 
http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information.
* Viewnetcam.com service is the service for Panasonic Network Camera. See 
Viewnetcam.com website (http://www.viewnetcam.com) for more 
information. 
						

							Operating Instructions
4
System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical 
specifications for the camera to work properly.
Note
See Panasonic Network Camera support website at 
http://panasonic.co.jp/pcc/products/en/netwkcam/ for the latest 
information about web browser.
Trademarks
 Adobe and Acrobat are either registered trademarks or trademarks of Adobe 
Systems Incorporated in the United States and/or other countries.
 Ethernet is either a registered trademark or a trademark of Xerox Corporation 
in the United States and/or other countries.
 Microsoft, Windows, Hotmail and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 Pentium is a trademark or registered trademark of Intel Corporation or its 
subsidiaries in the United States and other countries.
 Screen shots reprinted with permission from Microsoft Corporation.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this Operating Instructions.Item Description
Operating 
SystemMicrosoft
® Windows® XP, Microsoft® Windows® 2000
Microsoft® Windows® Me, Microsoft® Windows® 98SE
CPUPe n ti u m
® III (500 MHz or greater is recommended.)
ProtocolTCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)
Interface10/100 Mbps network interface installed
Web BrowserInternet Explorer 6.0 or later (Not included on the Setup CD-
ROM)