Panasonic Network Camera BL-C30A Getting Started Manual

							Installation/Troubleshooting
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1.2 Camera Feature Locations
1.2.1 Front View
Privacy Button
To temporarily deactivate the camera, press the privacy button. Once pressed, the 
button changes from green to red. The video will be temporarily turned off, camera 
features become unresponsive and the viewed image turns to a gray screen. To 
return to normal operation, press the privacy button again. It should turn green 
within a few seconds. To restore video, click [Refresh] on the web browser. Privacy 
mode can also be controlled from mobile phones or PCs (see page 25 or page 77 
of the Operating Instructions in the Setup CD-ROM).
Indicator Display
Antenna
Pan/Tilt Part
Do not apply pressure to the pan/tilt portion of the 
camera. Any forced movement can damage the internal 
mechanism.
Indicator/Privacy Button
Pyroelectric Infrared Sensor (see Getting Started)
Power
on
Normal Operation*
1
*1The indicator turns orange if the camera is not connected to the LAN.
*2The indicator blinks orange if the camera is not connected to the LAN.
Updating FirmwareGetting IP address*
2 
Got IP addressSetting
Finished settingNot on the LAN
Orange Orange blinking
Orange blinking
(The camera restarts about 1 minute later.)
Pressing FACTORY 
DEFAULT RESET buttonOrange blinking Turning off
UPnP Failure*
3Orange blinking (About a 2-second interval) On the LAN
Using 
DHCP Automatic
Setup
In Privacy Mode Red
Internal FailureRed blinking
Orange Green
Green
Green
Green Orange and green blinking
Green blinking Green blinking
*3When the sensor is active, the interval between blinks may increase.Orange blinking 
						

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1.2.2 Bottom View
1.2.3 Rear View
Note
If the ceiling is made of wood, the camera can be installed on the ceiling. See 
Panasonic Network Camera support website at http://panasonic.co.jp/pcc/
products/en/netwkcam/ for details. Ethernet
®
(LAN) port
Serial number
(S/N)
The MAC
address
DC IN jackTripod Mounting 
Hole
Used when installing 
the camera on a 
tripod.
FACTORY DEFAULT 
RESET Button
Resets settings to 
default (see page 89 
of the Operating 
Instructions on the 
Setup CD-ROM).
Switch
(Wireless or Wired)
Stand Mounting Hole
Used when installing the camera onto a 
wooden wall with a stand.
Used when installing 
the camera onto 
a wooden wall. 
						

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1.3 Viewnetcam.com Service
Viewnetcam.com is our unique service using dynamic DNS to view the image from 
Panasonic Network Cameras. Since most ISPs switches a global IP address 
regularly (a dynamic global IP address) instead of using a static one, the camera 
cannot be accessed with the previous assigned IP address. In this case, one of the 
following services is required to access the camera from the Internet.
 Domain Name Service such as Viewnetcam.com
The camera can be accessed with a static domain name (e.g. 
camera.viewnetcam.com), even if your ISP offers a dynamic global IP address.
 Static IP Address Service offered by your ISP
The camera can be accessed with a static global IP address.
How the Viewnetcam.com service works
1.Your ISP assigns a global IP address dynamically to a router or a camera. The 
IP address changes regularly. If you view the camera from the Internet, the 
global IP address is required.
2.If you register with the Viewnetcam.com service, a unique domain name is 
assigned to the camera. The camera automatically send your global IP 
address to the Viewnetcam.com server, and the Viewnetcam.com server 
manages Internet access comparing your registered domain name with a 
global IP address.
3.The Viewnetcam.com server looks up the global IP address that matches to 
your domain name, and automatically finds your camera.
4.You can access the camera with your domain name without considering the 
dynamic global IP address.
Notes
 Ask your ISP about what type of IP address you are using.
 Some ISPs assign you a private IP address. In this case, you cannot use the 
Viewnetcam.com service. Ask you ISP about what type of IP address you are 
using.
Viewnetcam.com Server
Internet
Automatically registering 
camera.viewnetcam.com 
and the IP address.
ISP From offices or 
business tripRemote 
shop 2. Automatically obtaining the 
current IP address from 
camera.viewnetcam.com. 3.
IP address changes. 1.
Accessing the camera with the current IP address. 4. 
						

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 If the camera is using a port number other than 80, the port number must be 
specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port: http://(Cameraname).viewnetcam.com:Port Number
1.4 Connecting the Camera to a Router 
Supporting UPnP
To allow access from the Internet with a router supporting UPnP, follow the 
procedures shown in the Getting Started.
Notes
 In some routers, the UPnP feature is disabled by default. Enable your 
routers UPnP feature following the router manual before you set up the 
camera. See the PanasonicNetwork Camera support website at http://
panasonic.co.jp/pcc/products/en/netwkcam/ for details.
 If the maximum idle time is set in PPPoE or PPTP connection with your 
ISP, disable it on the router. See the router manual for details. 
						

							Installation/Troubleshooting
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1.5 Connecting the Camera to a Router Not 
Supporting UPnP
To allow access from the Internet with a router not supporting UPnP, follow the 
procedures below.
1.Select [Static] on the Network page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port 
forwarding on the router. See the router manual for how to enable port 
forwarding.
3.Register with the Viewnetcam.com service.
Port Forwarding feature*1
The port forwarding feature is required to allow access from the Internet with a 
router not supporting UPnP. It exchanges a private IP address to a global one. 
Each camera must be assigned a unique port number.(1) Access the camera (see page 8 of the Operating Instructions in the 
Setup CD-ROM).
(2) Click [Setup] tab at the top of the page.
(3) Select [Static] on the Network page.
 The Static IP Address Configuration page is displayed. Make a 
note of the IP address and port number, since they are required to 
enable port forwarding on the router.
(4) Click [Save] without changing the settings.
(5) Click [Restart].
*1Port forwarding may be called Address translation, Static IP Masquerade, Virtual server 
or Port mapping in other products.
Global IP address 
of the router
vvv.xxx.yyy.zzz:80
vvv.xxx.yyy.zzz:81
vvv.xxx.yyy.zzz:80      192.168.0.253:80
vvv.xxx.yyy.zzz:81      192.168.0.252:81Port No.
Port Forwarding feature
Private IP address192.168.0.1
192.168.0.252
Port No. 81192.168.0.253
Port No. 80 Router
Modem
CATV
xDSL
Optical cable
Internet 
						

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1.6 Setting Up the Camera Using the MAC 
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus 
software settings on your PC. If you cannot disable your firewall or antivirus 
software, you can set up the camera using the camera MAC address as shown 
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
2.After confirming the network settings, click [OK].
 After about a minute, the Security: Administrator page is displayed. 
						

							Installation/Troubleshooting
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3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and 
password that were set, and click [OK]. 
						

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5.When the Single Camera page is displayed, the setup is completed.
 If Security Warning window is displayed to install ActiveX
® Controls, click 
[Yes].
Notes
 See page 8 of the Operating Instructions in the Setup CD-ROM for the 
Single Camera page.
 If you enable the Internet access to the camera, follow the procedures 
below.
1. Display the Network page (see page 30 of the Operating 
Instructions in the Setup CD-ROM), and click [Static]. Then, set the 
unused port number (50000—50050) to the camera on the Static IP 
Address Configuration page.
2. Enable the Auto Port Forwarding feature on the UPnP page (see 
page 37 of the Operating Instructions in the Setup CD-ROM).
3. Register with the Viewnetcam.com service on the Viewnetcam.com 
page (see page 38 of the Operating Instructions in the Setup CD-
ROM). 
						

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Troubleshooting
[For assistance, please call: 1-800-272-7033]
2 Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information other than the contents 
in this troubleshooting section. Access it if problems occur.
2.1 About Indicator Display
Problem Cause and Remedy
Indicator lights 
or blinks orange. Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
 PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
 The switch on the bottom of the camera is set to WIRELESS 
when trying to connect in the wired mode, or the switch is set to 
WIRED when trying to connect in the wireless mode.
Set the switch to the corresponding mode.
 The wireless settings are not identical with those of the router.
Set the same SSID, Communication mode and WEP as 
those of the router.
Indicator 
continues 
blinking orange. Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 81 of the Operating 
Instructions in the Setup CD-ROM). If you fail to update the 
firmware, see page 30.
Indicator 
continues 
blinking orange 
(2-second 
interval). The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is 
connected.
 An error occurs in UPnP port forwarding.
Set up the camera again in [Automatic Setup] by the Setup 
Program following the Getting Started. 
						

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Troubleshooting
2.2 About Camera Setup
Indicator 
continues 
blinking green. The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not get its IP address due to network failures. 
Ask your ISP or network administrator for more information.
Indicator does 
not light up. Indicator display is disabled.
Check if the indicator control is disabled (see page 76 of the 
Operating Instructions in the Setup CD-ROM).
 Confirm that the standard AC adaptor PQLV202 (Order No. 
PQLV202Y) is being used.
Indicator 
continues 
blinking red. The camera may be malfunctioning.
If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center.
Indicator lights 
red. The camera is in privacy mode.
To disable the privacy mode, press the privacy button (see 
page 7) on the front of the camera or click [Disable] 
accessing and logging in to the camera as an administrator.
Problem Cause and Remedy
Automatic Setup 
fails using Setup 
Program. More than 20 minutes have passed, after turning the camera 
on.
Disconnect the plug of the AC cord from the outlet, and 
reconnect it again. Set up the camera again following the 
Getting Started.
 Multiple camera IP addresses are overlapping.
If you install multiple cameras, turn the camera on one by 
one. Problem Cause and Remedy