Panasonic Network Camera BL-C30A Getting Started Manual

							Installation/Troubleshooting
17
Troubleshooting
[For assistance, please call: 1-800-272-7033] Viewnetcam.com 
registration fails 
using Setup 
Program. Your PC is not connected to the Internet through the router.
Configure the router for the Internet connection from your 
PC following the router manual. And register with the 
Viewnetcam.com service.
 If you do not receive an E-mail from the Viewnetcam.com 
service, your registered E-mail address may be incorrect. 
Register your correct E-mail address again at the 
Viewnetcam.com website at 
http://www.viewnetcam.com.
 After you registered with the Viewnetcam.com service, 
Expired is displayed at the Personal (Camera) URL on the 
Viewnetcam.com page or at the Camera URL in the DDNS on 
the Status page.
Restart the camera, and confirm that your registered URL 
is displayed on their pages.
Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see page 
12).
 The camera is connected over a different network.
Set up the camera from a PC under the same router.
 Confirm that an IP address is assigned to your PC.
If the IP address is not assigned to your PC, assign it to your 
PC (see page 99 of the Operating Instructions in the Setup 
CD-ROM). Problem Cause and Remedy 
						

							Installation/Troubleshooting
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Troubleshooting
Setup Program 
fails to complete 
successfully. Network problems may occur during setup.
Confirm that your network is working. Disconnect the plug 
of the AC cord from the outlet, and reconnect it again. Then 
set up the camera again following the Getting Started.
 More than 20 minutes have passed, after turning the camera 
on.
Disconnect the plug of the AC cord from the outlet, and 
reconnect it again. Set up the camera again following the 
Getting Started.
 Administrator page is displayed, and the setup cannot be 
completed.
Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again. Until the setup 
is completed, do not press the privacy button on the front of 
the camera.
UPnP port 
forwarding setup 
fails. UPnP is disabled on the router.
Enable UPnP on the router following the router manual.
 The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
 The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 30 of the 
Operating Instructions in the Setup CD-ROM).
 The router does not support UPnP.
Enable port forwarding on your router following the router 
manual.
The camera IP 
address and port 
number have 
been forgotten. Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
beside the Ethernet (LAN) port. The camera IP address and 
port number are shown next to the MAC address.
The password 
has been 
forgotten. Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again. Problem Cause and Remedy 
						

							Installation/Troubleshooting
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Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.3 About Wireless Communication
The camera fails 
to get network 
information from 
the DHCP 
server. is 
displayed. The hub is not connected to the router. 
Connect the hub to the router or connect the camera 
directly to the router, disconnect the plug of the AC cord 
from the outlet, and then reconnect it again.
 The DHCP server is not functioning on the router.
Enable the DHCP server function following the router 
manual.
Error is displayed 
on the camera 
status by the 
Setup Program. The Setup Program causes the error message.
Disconnect the plug of the AC cord of the camera from the 
outlet, and reconnect it again.
Problem Cause and Remedy
Wireless 
communication 
does not work. Signal strength is weak.
Change the location of the camera or get rid of the obstacle 
around the camera.
 SSID and Encryption setting of the camera are different from 
those of the wireless router or the wireless LAN card of PC.
SSID and Encryption setting must be identical between the 
camera and wireless router.
Wireless 
communication 
is unstable. The channel for communication is identical with another wireless 
network.
The wireless communication may be improved by changing 
the channel of the router.
 Another nearby wireless device may be causing interference or 
the distance between the wireless camera and your wireless 
network may be too great.
Temporarily disable other wireless devices to identify the 
source of the interference.
Try repositioning the camera or moving it closer to your 
wireless router. Problem Cause and Remedy 
						

							Installation/Troubleshooting
20
Troubleshooting
2.4 About Camera Image and Page Display
Problem Cause and Remedy
The Top page is 
not displayed. The camera IP address has changed.
Enter the new IP address in the address bar of the web 
browser.
 Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same 
private IP address class. Set the IP address correctly (see 
page 99 of the Operating Instructions in the Setup CD-ROM).
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
103 of the Operating Instructions in the Setup CD-ROM).
 The camera is malfunctioning.
 The connection type is wrong (see page 33 of the Operating 
Instructions in the Setup CD-ROM).
If the camera is not connected to the network in the [Auto 
Negotiation] setting, set up the camera and the router seeing 
the following table.
 The default gateway or DNS server addresses may be wrong. 
The correct IP addresses are required especially when you are 
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server 
addresses (see page 30 of the Operating Instructions in the 
Setup CD-ROM).
Auto Negotiation
Network Camera
Router or hubAuto 
Negotiation100Base-TX
10Base-TX
Full 
DuplexHalf 
Duplex
Full 
DuplexHalf 
Duplex
100Base-
TX
10Base-TFull Duplex
Half Duplex
Full Duplex
Half Duplex
—
——
——
—
—
—
—
— ——
—
— —— 
						

							Installation/Troubleshooting
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Troubleshooting
[For assistance, please call: 1-800-272-7033] The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet. The default gateway address may be wrong.
Assign the correct default gateway address (see page 30 of 
the Operating Instructions in the Setup CD-ROM).
 UPnP is disabled on the router.
Enable UPnP on the router following the router manual.
 Port forwarding is not enabled on the router (see page 11).
Enable port forwarding seeing the router manual for details.
 Firewalls such as packet filtering on the router is blocking 
camera access.
Set the router to allow access to the camera seeing the 
router manual for details.
 You are accessing the camera with an IP address for local 
camera access.
Access the camera with the global IP address of the router 
and port number of the camera.
 The router does not allow access to the camera under the router 
with the global IP address.
If you access the camera on the LAN, access with the 
address for local camera access.
Authentication 
windows are 
consequently 
displayed. User name and password for the administrator or general users 
are changed.
Close the web browser, and access the camera again.
Only half of the 
image is 
displayed. You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.  Problem Cause and Remedy 
						

							Installation/Troubleshooting
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Troubleshooting
Camera image 
is not displayed / 
or not displayed 
properly. ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion 
JPEG) (see page 11 of the Operating Instructions in the 
Setup CD-ROM).
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
103 of the Operating Instructions in the Setup CD-ROM).
 You may be using the Netscape browser. This browser does not 
support many features of this product.
Use Internet Explorer by Microsoft
®.
A gray screen is 
displayed. The camera is in privacy mode.
Press the privacy button on the front of the camera (see page 
7) or disable the privacy mode logging into the camera as an 
administrator. After that, click [Refresh] on the web browser 
to display the camera image.
 There are currently more than 20 simultaneous accesses to the 
video (Motion JPEG).
Reduce the number of access to below 20, or change the 
video to still images.
 Operation time has been specified.
A gray screen is displayed outside the operation time. This is 
normal.
Video suddenly 
changes to still 
images. The motion JPEG display period is set.
When you view video continuously, set [Unlimited] for the 
limit continuous motion JPEG (see page 52 of the Operating 
Instructions in the Setup CD-ROM). Problem Cause and Remedy 
						

							Installation/Troubleshooting
23
Troubleshooting
[For assistance, please call: 1-800-272-7033] Image is out of 
focus. The lens has dust, dirt, fingerprints or droplets on it.
Clean the lens with a cotton bud (see page 98 of the 
Operating Instructions in the Setup CD-ROM).
 The object is too close to the camera.
The camera cannot focus at short distances (less than 0.5 m 
[about 20 inches]). Locate the object more than 0.5 m (about 
20 inches) away from the camera.
The color on the 
image is 
strange. White balance does not work well.
Adjust the white balance on the Camera page (see page 42 
of the Operating Instructions in the Setup CD-ROM).
 The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.  The object is dark.
Make the area around the camera brighter.
 The AC power source frequency setting is wrong.
Set the proper AC power source frequency used in your area 
(see page 42 of the Operating Instructions in the Setup CD-
ROM).
 A bright object may cause horizontal flickers on the image.
Changing the object improves the flickers. Or adjusting 
brightness to the [+] side on the operation bar eases the 
flickers.
An old image is 
displayed. The old image is temporarily stored on the web browser.
Set [Every visit to the page] on the web browser to check for 
temporary Internet files (see page 106 of the Operating 
Instructions in the Setup CD-ROM). Problem Cause and Remedy 
						

							Installation/Troubleshooting
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Troubleshooting
Brightness is 
not adjusted for 
about half a 
minute. Brightness may not be adjusted for about half a minute, if the 
brightness changes sharply.
Locate the camera where the brightness does not change 
sharply.
 In very low light it is normal to see random colored noise on the 
image.
As the light increases this will improve.
The image 
refreshes very 
slowly. Multiple users are accessing the camera.
If multiple users are accessing the camera, the image 
refreshes slowly.
 You are not using an Ethernet switching hub.
If you view multiple cameras on the Multi-Camera page, the 
image refreshes slowly. Use an Ethernet switching hub.
 The image may refresh slowly, depending on image resolution, 
image quality, network traffic, PC performance or what object 
you view.
 The Max. bandwidth usage is limited.
Increase the max. bandwidth usage on your network (see 
page 30 of the Operating Instructions in the Setup CD-ROM).
 The camera is in color night view mode.
The image refreshes slowly in color night view mode. Make 
the area around the camera brighter.
The image stops 
refreshing 
during the 
wireless 
communication 
with the camera. The image may stop refreshing because the wireless 
communication can be disconnected depending on the 
environment.
Click [Refresh] at the tool bar on the web browser.
The Update 
Firmware page 
is displayed 
when accessing 
the camera. The camera firmware may be broken because the power was 
turned off during the update, etc. 
Download the latest firmware from the Panasonic Network 
Camera support website and update the firmware. Problem Cause and Remedy 
						

							Installation/Troubleshooting
25
Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.5 About Privacy Mode
Problem Cause and Remedy
Privacy button 
does not work. The privacy button is not enabled on the Privacy Mode page.
Enable the privacy button on the Privacy Mode page (see 
page 77 of the Operating Instructions in the Setup CD-ROM). 
						

							Installation/Troubleshooting
26
Troubleshooting
2.6 About Pyroelectric Infrared Sensor
Problem Cause and Remedy
Pyroelectric 
infrared sensor 
does not work. You have not enabled the pyroelectric infrared sensor.
Enable the pyroelectric infrared sensor image buffer/transfer 
(see page 64 of the Operating Instructions in the Setup CD-
ROM).
 Pyroelectric infrared sensor stops during privacy mode.
Pyroelectric infrared sensor stops during privacy mode. 
Disable the privacy mode (see page 77 of the Operating 
Instructions in the Setup CD-ROM).
 The pyroelectric infrared sensor is obstructed.
Even if the obstacle is made of glass or acrylic plastic, it 
affects the pyroelectric infrared sensor performance. 
Remove the obstacle in front of the sensor.
 The pyroelectric infrared sensor does not detect a temperature 
difference outside its range.
The pyroelectric infrared sensor detects a temperature 
difference between an object and its surroundings in about 5 
m (16.4 feet) detection range (about 30 ° horizontally and 
about 85 ° vertically ). Therefore, the smaller the temperature 
difference is, the shorter the detection range gets. If there is 
no temperature difference, the pyroelectric infrared sensor 
may not detect anything. On the other hand, if there is a large 
temperature difference, the detection range gets longer.
 The pyroelectric infrared sensor is dirty.
Clean the pyroelectric infrared sensor with a soft cloth.