Panasonic Network Camera BL-C30A Getting Started Manual

Installation/Troubleshooting
17
Troubleshooting
[For assistance, please call: 1-800-272-7033] Viewnetcam.com 
registration fails 
using Setup 
Program. Your PC is not connected to the Internet through the router.
Configure the router for the Internet connection from your 
PC following the router manual. And register with the 
Viewnetcam.com service.
 If you do not receive an E-mail from the Viewnetcam.com 
service, your registered E-mail address may be incorrect. 
Register your correct E-mail address...

Installation/Troubleshooting
18
Troubleshooting
Setup Program 
fails to complete 
successfully. Network problems may occur during setup.
Confirm that your network is working. Disconnect the plug 
of the AC cord from the outlet, and reconnect it again. Then 
set up the camera again following the Getting Started.
 More than 20 minutes have passed, after turning the camera 
on.
Disconnect the plug of the AC cord from the outlet, and 
reconnect it again. Set up the camera again following the 
Getting...

Installation/Troubleshooting
19
Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.3 About Wireless Communication
The camera fails 
to get network 
information from 
the DHCP 
server. is 
displayed. The hub is not connected to the router. 
Connect the hub to the router or connect the camera 
directly to the router, disconnect the plug of the AC cord 
from the outlet, and then reconnect it again.
 The DHCP server is not functioning on the router.
Enable the DHCP server function following...

Installation/Troubleshooting
20
Troubleshooting
2.4 About Camera Image and Page Display
Problem Cause and Remedy
The Top page is 
not displayed. The camera IP address has changed.
Enter the new IP address in the address bar of the web 
browser.
 Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same 
private IP address class. Set the IP address correctly (see 
page 99 of the Operating Instructions in the Setup CD-ROM).
 The network is congested....

Installation/Troubleshooting
21
Troubleshooting
[For assistance, please call: 1-800-272-7033] The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet. The default gateway address may be wrong.
Assign the correct default gateway address (see page 30 of 
the Operating Instructions in the Setup CD-ROM).
 UPnP is disabled on the router.
Enable UPnP on the router following the router manual.
 Port forwarding is not enabled on the router (see page 11).
Enable port forwarding seeing the...

Installation/Troubleshooting
22
Troubleshooting
Camera image 
is not displayed / 
or not displayed 
properly. ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion 
JPEG) (see page 11 of the Operating Instructions in the 
Setup CD-ROM).
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
103 of...

Installation/Troubleshooting
23
Troubleshooting
[For assistance, please call: 1-800-272-7033] Image is out of 
focus. The lens has dust, dirt, fingerprints or droplets on it.
Clean the lens with a cotton bud (see page 98 of the 
Operating Instructions in the Setup CD-ROM).
 The object is too close to the camera.
The camera cannot focus at short distances (less than 0.5 m 
[about 20 inches]). Locate the object more than 0.5 m (about 
20 inches) away from the camera.
The color on the 
image is 
strange....

Installation/Troubleshooting
24
Troubleshooting
Brightness is 
not adjusted for 
about half a 
minute. Brightness may not be adjusted for about half a minute, if the 
brightness changes sharply.
Locate the camera where the brightness does not change 
sharply.
 In very low light it is normal to see random colored noise on the 
image.
As the light increases this will improve.
The image 
refreshes very 
slowly. Multiple users are accessing the camera.
If multiple users are accessing the camera, the image...

Installation/Troubleshooting
25
Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.5 About Privacy Mode
Problem Cause and Remedy
Privacy button 
does not work. The privacy button is not enabled on the Privacy Mode page.
Enable the privacy button on the Privacy Mode page (see 
page 77 of the Operating Instructions in the Setup CD-ROM). 

Installation/Troubleshooting
26
Troubleshooting
2.6 About Pyroelectric Infrared Sensor
Problem Cause and Remedy
Pyroelectric 
infrared sensor 
does not work. You have not enabled the pyroelectric infrared sensor.
Enable the pyroelectric infrared sensor image buffer/transfer 
(see page 64 of the Operating Instructions in the Setup CD-
ROM).
 Pyroelectric infrared sensor stops during privacy mode.
Pyroelectric infrared sensor stops during privacy mode. 
Disable the privacy mode (see page 77 of the...