Panasonic Network Camera BL-C30A Getting Started Manual

Installation/Troubleshooting
27
Troubleshooting
[For assistance, please call: 1-800-272-7033] Pyroelectric 
infrared sensor 
is 
malfunctioning. The pyroelectric infrared sensor may malfunction in the following 
areas.
 Where direct sunlight hits the object
 In a greasy or humid place like a kitchen
 Where there are sharp temperature changes like near an air 
conditioner 
 Where there is an obstacle such as glass in front of the 
camera
 Where the object is exposed to strong light
 Near a radio...

Installation/Troubleshooting
28
Troubleshooting
2.7 About Operation Bar
Problem Cause and Remedy
Pan/Tilt, click to 
center and 
preset features 
do not work. Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, and operate the pan/tilt functions.
 The camera is not turned on.
Confirm that the camera is turned on.
 Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
 The pan/tilt reaches its...

Installation/Troubleshooting
29
Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.8 About Image Buffer/Transfer
Problem Cause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP. The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 30 of the Operating 
Instructions in the Setup CD-ROM).
 Login ID and password for E-mail or FTP are invalid.
Make sure that you enter your correct login ID and password.
The camera 
does...

Installation/Troubleshooting
30
Troubleshooting
2.9 About Other Features
Problem Cause and Remedy
The firmware is 
not updated. The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*
1See page 81 of the Operating Instructions in the Setup CD-
ROM about updating firmware.
Shortcut icon is 
not displayed in 
the My Network 
Places folder. UPnP Windows
® component is not installed in Windows XP or 
Windows Me....

Installation/Troubleshooting
 31[For assistance, please call: 1-800-272-7033]
Memo 

Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PSQX3232YB    KK0904JT2115
2004 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insur\
ed.
Do not send...

Operating Instructions
Network Camera
Model No.  BL-C30A
Please read this manual before using and save this manual for future reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico 

Operating Instructions
2
Main Features
Wireless Communication
Network Camera corresponds to the wireless system based on IEEE 802.11b/g. 
Wireless installation will play an increasing role in flexible mounting. 
Communication via Ethernet
® cable is also available. Encryption establishes the 
security on the wireless network.
Various remote monitoring features
 Pyroelectric infrared sensor*1 detects temperature differences caused by a 
human body or animals.
 Detection can let camera transfer images by...

Operating Instructions
3[For assistance, please call: 1-800-272-7033]
Easy installation using UPnP (Universal Plug and Play)
When connecting the camera with a UPnP enabled router, the camera 
automatically configures its network settings.
Supporting Viewnetcam.com service
Viewnetcam.com service allows you to access the camera over the Internet with 
your favorite domain name (e.g. bob.viewnetcam.com) instead of a global IP 
address.
Multi-Language Display
Top page, Single Camera and Multi-Camera page can...

Operating Instructions
4
System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical 
specifications for the camera to work properly.
Note
See Panasonic Network Camera support website at 
http://panasonic.co.jp/pcc/products/en/netwkcam/ for the latest 
information about web browser.
Trademarks
 Adobe and Acrobat are either registered trademarks or trademarks of Adobe 
Systems Incorporated in the United States and/or other countries.
 Ethernet is either a...