Panasonic Network Camera BB HCM371A Users Guide
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![Page 62
Installation/Troubleshooting
62
Troubleshooting
Audio cannot be
heard on the
computer.The Listen button appears like this:
Click the Listen button. (It will change to .)
Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it.
(see page
81 of Operating Instructions on the Setup CD-
ROM)
The volume is set to minimum.
Adjust the volume on the volume adjustment toolbar.
The computer volume is set to mute or minimum volume.
Open the PCs Volume Control window,...](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-61.png "Page 62
Installation/Troubleshooting
62
Troubleshooting
Audio cannot be
heard on the
computer.The Listen button appears like this:
Click the Listen button. (It will change to .)
Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it.
(see page
81 of Operating Instructions on the Setup CD-
ROM)
The volume is set to minimum.
Adjust the volume on the volume adjustment toolbar.
The computer volume is set to mute or minimum volume.
Open the PCs Volume Control window,...")
![Page 63
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 63
Troubleshooting
Audio is not
produced from
an external
speaker
connected to
the camera.The Talk button appears like this:
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it
(see page
81 of Operating Instructions on the Setup CD-
ROM).
Microphone is not selected on your PCs volume control screen.
Click...](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-62.png "Page 63
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 63
Troubleshooting
Audio is not
produced from
an external
speaker
connected to
the camera.The Talk button appears like this:
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it
(see page
81 of Operating Instructions on the Setup CD-
ROM).
Microphone is not selected on your PCs volume control screen.
Click...")
![Page 64
Installation/Troubleshooting
64
Troubleshooting
Noise can be
heard.The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC
microphone, then the camera is transmitting the audio as the
noise.
Check [mute] for the microphone column on the volume
control screen. Then the...](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-63.png "Page 64
Installation/Troubleshooting
64
Troubleshooting
Noise can be
heard.The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC
microphone, then the camera is transmitting the audio as the
noise.
Check [mute] for the microphone column on the volume
control screen. Then the...")
![Page 65
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 65
Troubleshooting
2.7 Image Buffer/Image Transfer
ProblemCause and Remedy
The camera
does not
transfer the
image by E-mail
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 118
of the Operating Instructions on the Setup CD-ROM), and
check if the error is displayed.
The default gateway and DNS server addresses are not...](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-64.png "Page 65
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 65
Troubleshooting
2.7 Image Buffer/Image Transfer
ProblemCause and Remedy
The camera
does not
transfer the
image by E-mail
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 118
of the Operating Instructions on the Setup CD-ROM), and
check if the error is displayed.
The default gateway and DNS server addresses are not...")
![Page 67
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 67
Troubleshooting
2.10 IPsec
ProblemCause and Remedy
The camera
cannot be
accessed in
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected
simultaneously, and wait for a while, or shorten the lifetime in
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network
Camera support...](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-66.png "Page 67
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 67
Troubleshooting
2.10 IPsec
ProblemCause and Remedy
The camera
cannot be
accessed in
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected
simultaneously, and wait for a while, or shorten the lifetime in
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network
Camera support...")
![Page 69
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 69
Troubleshooting
2.11 Miscellaneous
ProblemCause and Remedy
ActiveX cannot
be installed.Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is
not updated.The firmware updating is not completed due to power off,
network failure or other causes.
Update the firmware again following the next procedures.
*1See page 120 of...](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-68.png "Page 69
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 69
Troubleshooting
2.11 Miscellaneous
ProblemCause and Remedy
ActiveX cannot
be installed.Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is
not updated.The firmware updating is not completed due to power off,
network failure or other causes.
Update the firmware again following the next procedures.
*1See page 120 of...")
![Page 70
Installation/Troubleshooting
70
ProblemCause and Remedy
Settings failed.You took 30 minutes or longer to save your settings on a [Setup]
page.
For added security, the time from opening to saving the
[Setup] pages is limited to about 30 minutes. Save your
settings within 30 minutes.
You opened other [Setup] pages several times while setting a
[Setup] page.
Do not open other [Setup] pages several times while
performing settings.
You clicked your web browser’s back button while setting a
[Setup]...](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-69.png "Page 70
Installation/Troubleshooting
70
ProblemCause and Remedy
Settings failed.You took 30 minutes or longer to save your settings on a [Setup]
page.
For added security, the time from opening to saving the
[Setup] pages is limited to about 30 minutes. Save your
settings within 30 minutes.
You opened other [Setup] pages several times while setting a
[Setup] page.
Do not open other [Setup] pages several times while
performing settings.
You clicked your web browser’s back button while setting a
[Setup]...")
![Page 71
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 71
Memo](http://img.usermanuals.tech/thumb/58/72296/w64_bb-hcm371a_en_troubleshooting_om_d-70.png "Page 71
Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033] 71
Memo")
Installation/Troubleshooting [For assistance, please call: 1-800-272-7033] 71 Memo
PSQX3498VA KK1104JT6120 Panasonic System Networks Co., Ltd. 2004 Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the symptom, to the outside of the carton. Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Corporation of North America listed below or to executive or regional sales offices. These locations do not repair consumer products. When you ship the product Panasonic Servicenters are listed in the servicenter directory. Call 1-800-272-7033 for the location of an authorized servicenter. This Network Camera is designed for use in the United States of America. Sale or use of this product in other countries/areas may violate local laws. For product service Copyright:This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd. The information in this document is subject to change without notice. Panasonic Corporation of North AmericaOne Panasonic Way, Secaucus, New Jersey 07094