Panasonic Network Camera BB HCM371A Users Guide

							Installation/Troubleshooting
Please read this manual before using and save this manual for future reference.
Network Camera
Panasonic Network Camera Website: http://panasonic.net/pcc/ipcam/
Model No.  BB-HCM371A
Outdoor Ready 
						

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Introduction
How to Use This Documentation
The camera includes the following 2 manual types.
•Installation/Troubleshooting (This manual)
Installation/Troubleshooting provides explanations for accessories included 
with the camera, the initial configuration, and troubleshooting tips. The 
Installation/Troubleshooting helps you to easily configure the camera.
Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the 
cleaning method when using the camera.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this Installation/Troubleshooting.
Trademarks
 Adobe, Acrobat and Reader are either registered trademarks or trademarks of 
Adobe Systems Incorporated in the United States and/or other countries.
 Ethernet is either a registered trademark or a trademark of Xerox Corporation 
in the United States and/or other countries.
 Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 Pentium is a trademark or registered trademark of Intel Corporation or its 
subsidiaries in the United States and other countries.
 SD mark is a trademark of the SD Card Association.
 Screen shots reprinted with permission from Microsoft Corporation.
 All other trademarks identified herein are the property of their respective 
owners. 
						

							Installation/Troubleshooting
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System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical 
specifications for the camera to work properly.
For IPv4 Connection
ItemDescription
Operating 
SystemMicrosoft® Windows® XP, Microsoft® Windows® 2000 
Microsoft® Windows® Me, Microsoft® Windows® 98SE
CPUFor viewing single camera
Pentium® III (800 MHz or greater is recommended.)
For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
ProtocolTCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)
Interface10/100 Mbps network card installed
Web BrowserInternet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
AudioAudio input/output feature (Microphone or speaker) 
						

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Note
See Panasonic Network Camera support website at  
http://panasonic.net/pcc/ipcam/ for details about network environment. 
 
What is IPv6?
 IPv6 is short for Internet Protocol Version 6.
 IPv6 was created to address the additional IP addresses that will be 
needed as the Internet continues to expand.
 IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a 
number of years during a transition period.
 Though most ISPs (Internet Service Providers) do not yet support IPv6, 
many local networks already use it. When your ISP supports IPv6, your 
Panasonic Network Camera will be ready!
For IPv6 Connection
ItemDescription
Operating 
SystemMicrosoft® Windows® XP Service Pack 1 or later
CPUFor viewing single camera
Pentium III (800 MHz or greater is recommended.)
For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
ProtocolTCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)
Interface10/100 Mbps network card installed
Web BrowserInternet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
AudioAudio input/output feature (Microphone or speaker) 
						

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Table of Contents
1 Before Using ..................................................................7
1.1 IMPORTANT SAFETY INSTRUCTIONS........................................7
1.1.1 FCC and Other Information .......................................................................8
1.1.2 Security Cautions ....................................................................................10
1.1.3 User Name and Password Protection......................................................10
1.2 Included Accessories ...................................................................11
1.3 Camera Feature Locations...........................................................12
1.3.1 Front View................................................................................................12
1.3.2 Side View.................................................................................................13
1.3.3 Bottom View ............................................................................................13
1.3.4 Rear View ................................................................................................14
1.4 Connecting the Camera to Your Router .......................................15
1.5 Setting up the Camera to View on the LAN .................................17
1.6 Setting up Internet Access to the Camera ...................................22
1.7 Confirming the Wireless LAN Setup ............................................26
1.7.1 Wireless Configuration ............................................................................27
1.8 Viewnetcam.com Service (IPv4/IPv6) ..........................................29
1.9Connecting the Camera to a Router Supporting UPnP™ (IPv4 Only) .31
1.10 Connecting the Camera to a Router Not Supporting UPnP™  
(IPv4 Only)...................................................................................32
1.11 Setting up the Camera Using the MAC Address on the Setup 
Program
.......................................................................................33
1.12 Confirming the Camera Image .....................................................36
1.13 Using the SD Memory Card .........................................................40
1.14 Installing the Camera ...................................................................42
1.14.1 Wiring the Camera...................................................................................43
1.14.2 Mounting the Camera ..............................................................................46
2 Troubleshooting ..........................................................50
2.1 Indicator Error Codes ...................................................................50
2.2 Camera Setup Difficulties.............................................................52
2.3 About Wireless Communication ...................................................54
2.4 Camera Image/Page Display .......................................................55
2.5 Operation Bar ...............................................................................60 
						

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2.6 Audio Problems ............................................................................61
2.7 Image Buffer/Image Transfer........................................................65
2.8 SD Memory Recording ................................................................66
2.9 IPv6 ..............................................................................................66
2.10 IPsec ............................................................................................67
2.11 Miscellaneous ..............................................................................69 
						

							Installation/Troubleshooting
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1Before Using
1.1 IMPORTANT SAFETY INSTRUCTIONS
When using this unit, basic safety precautions should always be followed to reduce 
the risk of fire, electric shock, or personal injury.
1.Read and understand all instructions.
2.Keep these instructions.
3.Heed all warnings.
4.Follow all instructions.
5.After taking away the sand or the dust on the lens cover, wipe the lens cover 
with a dry cloth.
6.Do not block any ventilation openings. Install in accordance with the 
manufacturers instructions.
7.Do not install near any heat sources such as radiators, heat registers, stoves, 
or other devices (including amplifiers) that produce heat.
8.Protect the AC adaptor cord and AC cord from being walked on or pinched 
particularly at plugs, convenience receptacles, and the point where they exit 
from the unit.
9.The AC cord is used as the main disconnect device, ensure that the socket-
outlet is located/installed near the equipment and is easily accessible.
10.Only use attachments/accessories such as stand specified by the 
manufacturer.
11.Do not touch the unit or the AC adaptor cord and AC cord during lightning 
storms.
12.Unplug the unit when unused for long periods of time.
13.Refer all servicing to qualified service personnel. Servicing is required when 
the unit has been damaged in any way, such as the AC adaptor, AC cord or 
plug is damaged, the unit does not operate normally, or has been dropped.
14.The attached AC adaptor and AC cord is intended for indoor use only. Both AC 
adaptor and AC cord must be waterproofed for outside use.
15.Keep the SD memory card (customer-provided) out of reach of children to 
prevent swallowing.
 
SAVE THESE INSTRUCTIONS 
						

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1.1.1 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no 
guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which 
can be determined by turning the equipment off and on, the user is encouraged to 
try to correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which 
the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
Some wireless Cameras operate at frequencies that may cause interference to 
nearby TVs and VCRs. To minimize or prevent such interference, the base of the 
wireless Camera should not be placed near or on top of a TV or VCR. If 
interference is experienced, move the wireless Camera further away from the TV 
or VCR. This will often reduce or eliminate interference. Operating near 2.4 GHz 
electrical appliances may cause interference. Move away from the electrical 
appliances.
Environment: 
Do not install the camera where the temperature is less than -20 °C (-4 °F) or 
greater than +50 °C (+122 °F). Allow 10 cm (4 inches) clearance around the unit 
for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock, 
or direct sunlight. The camera is Splash Resistant and is not water-proof.
Routine care: 
Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder. 
When you leave the unit unused for a long period of time, disconnect the power 
cord from the outlet.
If you have any problems: 
Consult an authorized Panasonic Factory Service Center. 
						

							Installation/Troubleshooting
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FCC RF Exposure Warning
 To comply with FCC RF exposure requirements in uncontrolled environment:
 This equipment must be installed and operated in accordance with 
provided instructions and a minimum 20 cm (8 inches) spacing must be 
provided between antenna and all persons body (excluding extremities of 
hands, wrist and feet) during wireless modes of operation.
 This transmitter must not be co-located or operated in conjunction with 
any other antenna or transmitter.
Medical 
Consult the manufacturer of any personal medical devices, such as 
pacemakers, to determine if they are adequately shielded from external RF 
(radio frequency) energy. (The unit operates in the frequency range of 2.412 
GHz to 2.462 GHz, and the power output level is 0.14 watts.) Do not use the 
unit in health care facilities if any regulations posted in the area instruct you not 
to do so. Hospitals or health care facilities may be using equipment that could 
be sensitive to external RF (radio frequency) energy.
 Any changes or modifications not expressly approved by the party responsible 
for compliance could void the users authority to operate this device.
CR Coin Cell Lithium Battery Information: 
This product contains a CR Coin Cell Lithium Battery which contains Perchlorate 
Material - special handling may apply. 
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
 
Audio and Video Recording Notice
PLEASE NOTE that under certain circumstances, audio/video recording may be 
PROHIBITED by law. This device should be used only in compliance with all 
applicable federal, state and local statutes.
No responsibility will be taken by our company with respect to consequences 
resulting from the use, damage or both of the camera. 
						

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1.1.2 Security Cautions
When using this product, take appropriate measures to avoid the following security 
breaches.
 
 Leaks of private information via this product
 Illegal use of this product by a third party
 Interference or suspension of the use of this product by a third party
Take the following measures to avoid security breaches:
 To prevent illegal access, keep the update firmware (If you do not have the 
latest version of firmware, this can lead to blocked access or information 
leaks). 
 You are responsible for the security settings, such as user name and 
password, to access this product. This information should not be made 
available to any third parties outside the user group.
 Mount the camera where the camera will not be stolen.
 You are responsible for this products user information, such as videos, still 
images and internet contents etc. This information should not be made 
available to any third parties outside the user group.
 When sending this product to be repaired with a company not related to 
Panasonic, make back-up copies of files, if necessary, and reset this product 
to factory default.
 When transferring this product to another party, make back-up copies of files, 
if necessary, and reset this product to factory default.
 Recorded files stored on the SD memory card can lead to private information 
leaks. When sending this product to be repaired or transferring it to another 
party, ensure that the SD memory card is removed.
 When disposing of this product, reset this product to factory default, or erase 
information by means of electrical deletion or physical dismantlement.
 After the camera is accessed by the administrator, make sure to close the 
browser for added security.
 Change the administrator password periodically for added security. 
                   Panasonic System Networks Co., Ltd.
1.1.3 User Name and Password Protection
The use of a unique User Name and secret Password is an important tool that 
will help limit unauthorized individuals from accessing the camera. If you 
choose to disable this tool, and choose not to limit access by use of a User 
Name and Password, this may result in access to the camera by 
unauthorized individuals. (see page 
77 of the Operating Instructions in the 
Setup CD-ROM)