Panasonic Network Camera BB HCM371A Users Guide

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  21
9.When the Single Camera page is displayed, the setup is completed.
 When Security Warning window is displayed, click [Yes]. (See page 38)
 See page 39 for Security Warning window when using Microsoft Windows 
XP Service Pack 2.
 When having set the wireless configuration, follow 1.7 Confirming the 
Wireless LAN Setup on page 26.
Note
To ensure that the most current image is displayed, Internet Explorer should 
be configured as follows. This will not have any negative result on normal use.
To enable Internet access to the camera
Click [Next] to set up the Internet access to the camera and go to step 3 on the 
page 
23.
 If you do not allow the Internet access, click [Cancel], and go to page 36 
to confirm the camera image.
1.While viewing any website, Click [Tools][Internet Options].
2.In the section Temporary Internet Files, click [Settings] and check 
[Every visit to the page]. 
						

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1.6 Setting up Internet Access to the Camera
1.Display the Camera List window (see page 17—page 18).
2.Select the camera to set up and click [Execute].
 This program searches for the cameras that are connected to the router 
and displays the MAC Addresses, IP addresses and Port Numbers.
 The MAC Address on the rear side (see page 14) of the camera shows 
which camera you select on the Camera List window.
Note
If more than 20 minutes have passed since the camera was turned on, the 
camera cannot be set up from the Setup Program. In this situation, restart the 
camera.
Camera 
Status
Camera 
List window
Displays IPv4 or 
IPv6 information. Por t 
No. MAC 
Address
IP 
Address 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  23
3.Click [Automatic Setup (Internet Access)].
Note
In order for Internet access to be properly enabled, your router’s UPnPTM 
feature should be enabled. Most router manufacturers disable this feature. See 
http://panasonic.net/pcc/ipcam/ for more information. 
4.Enter the user name and password that were set, and click [OK].
 
 
Sets up the camera to view on 
the LAN.
 
Sets up the Internet access to 
the camera.
 
Manually sets up the camera. 
Disables IPsec. If disabled, the 
button is displayed gray.
 
Displays the Setup page (see 
page 
39 of the Operating 
Instructions on the Setup CD-
ROM). 
						

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5.When using a router supporting UPnP™, check [Enable]. When using a router 
not supporting UPnP™, check [Disable]. Then click [Next].
 Check if your router supports UPnP™ referring to the routers manual. If 
UPnP™ is not supported, the router has to be manually configured for port 
forwarding. Refer to the routers manual for instruction on how to do it.
 If you select [Disable], skip to step 9.
6.To register with the Viewnetcam.com FREE DDNS service, check [Register 
with Viewnetcam.com] and click [Next].
Viewnetcam.com FREE DDNS service
See page 29 for Viewnetcam.com information. For detailed information, 
access at http://www.viewnetcam.com.
 If you have multiple cameras, you can only register one camera for the 
Viewnetcam.com service.
 If you select [Disable], skip to step 9.
7.The Enter Network Password window is displayed, and enter the user name 
and password that were set, and click [OK].
8.After a while, the Viewnetcam.com FREE DDNS service website is 
displayed. Follow the displayed instructions for registration.
 If the message Failed to configure the routers Port Forwarding by UPnP 
is displayed, your router may not support UPnPTM or UPnPTM is not 
enabled. Enable your routers UPnPTM or set Port Forwarding manually 
following the routers manual and try Automatic Setup again. For more 
information about setting up a router, refer to the Panasonic Network 
Camera support website at 
http://panasonic.net/pcc/ipcam/.
 If the message Failed to register with Viewnetcam.com. is displayed, 
confirm that the router is connected to the Internet. 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  25
9.When Setup complete is displayed, and click [To Single Camera page].
 The port number must be specified at the end of camera URL.
Using port 80: 
  http://(Cameraname).viewnetcam.com 
  or http://IP Address
Using any other port: 
  http://(Cameraname).viewnetcam.com:Port Number 
  or http://IP Address:Port Number
10.When the Single Camera page is displayed, the setup is completed.
Notes
 The banner is displayed only when Internet access is allowed on the 
camera.
 To ensure that the most current image is displayed, Internet Explorer 
should be configured as follows. This will not have any negative result on 
normal use.
When [Enable] was selected at 
step 5When [Disable] was selected 
at step 5
1.While viewing any website, Click [Tools][Internet Options].
2.In the section Temporary Internet Files, click [Settings] and check 
[Every visit to the page]. 
						

							Installation/Troubleshooting
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1.7 Confirming the Wireless LAN Setup
After setting each item for the wireless LAN, confirm that the camera works 
correctly.
1.Turn off the power.
2.Disconnect the Ethernet cable.
3.Turn on the power
 Confirm that the indicator lights green.
Note
If the indicator does not light green, the radio waves may not be reaching the 
camera. Put the camera near the wireless router. Or the SSID or the WEP key 
may be different from those for the wireless router.
4.Start up the web browser on the PC.
5.Enter http://IP address (or URL):Port No. in the address field and press 
[Enter].
(When port number is 80 (default), you do not need to enter port number.)
6.When the following Top Page is displayed, the wireless LAN setup is 
successful.
 If the Top Page was not displayed, the settings for the camera are not 
identical with those for the router. Check the settings by using wired 
connection.
 
If the settings are correct and you use a proxy server, set the web browser 
not to access the proxy server.
 
If the Top Page is not displayed even after trying these methods, contact 
the retailer.
 It takes about 1 minute for the new settings to be effective.
 It is not possible to access the camera simultaneously by both wired and 
wireless connection.
 Some wireless routers need to be restarted. 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  27
1.7.1 Wireless Configuration
Set the Wireless Configuration according to the wireless settings of the router.
 For more information about wireless setting, see  
http://panasonic.net/pcc/ipcam/
1.Set the SSID. 
Set the name of the wireless network.
2.Select the Communication mode. 
They are IEEE Communication modes. Select the same Communication mode 
as that of the router to which the camera is connected.
3.Select encrypting or not encrypting. 
Selecting WEP can encrypt data within the wireless LAN.
802.11b (IEEE802.11b):Only 802.11b wireless router can 
be connected.
802.11b/g (IEEE802.11g):Either 802.11b or 802.11g router 
can be connected.
802.11g exclusive 
(IEEE802.11g):Only 802.11g router can be 
connected.
WEP:Encrypting (setting WEP) makes it difficult for 
unauthorized users to read data within the wireless 
LAN, even if they can receive it. To encrypt data, set 
the same encryption key to every terminal within the 
wireless LAN. There are 3 kinds of encryption key: 
64 bit, 128 bit and 152 bit. Security level of 
encryption increases in order of length as follows: 64 
bit, 128 bit and 152 bit.
No encryption:select when not using encryption.
1
2
3
4 
						

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4.Set the WEPKey1–4. 
Selecting [WEP] at Cipher enables you to set WEPKey1–4. One or all of the 
four keys can be set. Check the same key number as set to the router, and set 
the same key as at the router.

Note
Make sure to set Encryption to secure the wireless LAN.
:The entered WEPKey will be displayed as s 
regardless of the key type selected.
HEX, 10 characters 64 bit:012345abcd
HEX, 26 characters 128 bit:0123456789abcdef012345abcd
HEX, 32 characters 152 bit:0123456789abcdef0123456789abcdef
ASCII 5 characters 64 bit:012yz
ASCII 13 characters 128 bit:0123456uvwxyz
ASCII 16 characters 152 bit:0123456789uvwxyz 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                  29
1.8 Viewnetcam.com Service (IPv4/IPv6)
Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. 
It allows you to choose an easy-to-remember address (such as 
bob.viewnetcam.com) that you can use to view images from your camera over the 
Internet. This service is compatible with both IPv4 and IPv6 addresses.
What is the advantage of Viewnetcam.com service?
In order to view camera images over the Internet, you need to know your camera’s 
global IP address. However, many Internet Service Providers (ISPs) assign their 
customers a dynamic IP address that changes monthly, weekly, or each time they 
log on. Unless you have been assigned a static IP address (an IP address that 
does not change periodically) by your ISP, you may find it difficult to access your 
camera over the Internet because your IP address changes periodically. 
Viewnetcam.com service allows you to access your camera even if your assigned 
global IP address changes.
 
See http://www.viewnetcam.com for details.
How the Viewnetcam.com service works
1.Your ISP assigns a global IP address to your Internet access account that 
changes periodically. This is the address needed to access the camera over 
the Internet.
2.When your ISP assigned global IP address changes, your camera 
automatically notifies the Viewnetcam.com service server of the new address.
3.The Viewnetcam.com server contacts a Domain Name Server (DNS) and 
registers your new global IP address to your chosen Viewnetcam.com address 
(such as bob.viewnetcam.com).
4.When you enter your Viewnetcam.com address in your web browser while 
away from home or the office, the DNS server looks up the global IP address 
assigned to your Viewnetcam.com address.
5.The DNS server finds your current global IP address and allows you to connect 
to your camera.
Viewnetcam.com service server
ISP
DNS 
server
Internet
New address registered with 
DNS server
Camera connection establishedCamera reports new address
Global IP address 
changes
Off-site PCOn-site Network 
Camera
DNS looks up 
current address3.
4.2.
1.
5. 
						

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Notes
 Ask your ISP about what type of IP address you are using.
 Some ISPs assign you a local IP address. In this case, you cannot use the 
Viewnetcam.com service. Ask you ISP about what type of IP address you 
are using.
 If the camera is using a port number other than 80, the port number must 
be specified at the end of the Viewnetcam URL. For example:
 
Using port 80: http://(Cameraname).viewnetcam.com 
Using any other port: http://(Cameraname).viewnetcam.com:Port 
Number