Panasonic Network Camera BB HCM371A Users Guide

							Installation/Troubleshooting
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Notes
 Sound cannot be recorded.
 Format the SD memory card, before you record the image data. (see page 
89 of Operating Instructions on the Setup CD-ROM) 
						

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42
1.14 Installing the Camera
The camera has a splash resistant body. The splash resistant body allows the 
camera to be used indoors and outdoors. Waterproof cabling is necessary for 
outdoor mounting. Check the camera operation before installing (cabling and 
mounting) the camera.
Notes
 Install the camera under eaves to protect it from direct sunlight. Prolonged 
exposure to direct sunlight or halogen light may damage the CCD sensor.
 Use the sunshade in any conditions.
 Do not install the camera in the location where sea breezes may hit the 
unit directly.
 Avoid laying Ethernet cable underground or stringing it in the air. Lightning 
may cause serious damage to the camera or the connected devices.
 AC adaptor and AC cord are not waterproofed. Put them inside the 
outdoor power equipment near the camera and protect them from the rain. 
Ask the authorized electric wiring dealer.
 To use the AC adaptor, AC cord and Ethernet cable outside, waterproof 
electric wiring work should be performed.
 Do not expose the AC adaptor to the temperatures below -20 °C (-4 °F) or 
above +50 °C (122 °F). AC adaptor cannot be operated under these 
circumstances. 
						

							Installation/Troubleshooting
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1.14.1 Wiring the Camera
Check the location where the camera will be installed. Select the proper cable 
suited to the camera location. Consult an authorized wiring electrician for cabling.
The camera can be mounted in the following ways.
1.Put the cables through the connector cover (1.). Connect the DC plug of the 
AC adaptor to the DC IN jack (2.) and Ethernet cable to the Ethernet port (3.). 
Connect the AC plug of the AC cord to the outlet (4.).
 If you use External I/O, external speaker or external microphone, put the 
cables through the connector cover.
 When using the wireless connection, an Ethernet cable is not necessary.
Notes
 Confirm that the indicator lights green.
 Check the location of the camera, the type and the length of the Ethernet 
cable (Max. 100 m [330 feet]). Use an Ethernet cable as short as possible 
for outdoor use. Lightning may cause serious damage to the camera or the 
connected devices.
Ethernet port
DC IN jack
External I/O
(1.)Connector
Cover
AC adaptor(4.)
Outlet To Network
(2.)DC Plug
Ethernet cable
(3.) 
						

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2.Thread the AC adaptor cord through the hook. Fasten the connector cover by 
fastening the two screws in numerical order. The remaining screw hole on the 
connector cover is used for attaching sunshade.
Note
When you mount the camera, always hook the AC adaptor cord and audio 
cables to the hooks.
3.Attach the sunshade by fastening the two screws.
Notes
 When using an SD memory card, insert it before attaching the sunshade. 
See page 
40 for using the SD memory card.
 Before attaching the sunshade, confirm that the cover is fitted to protect 
the SD Memory Card Slot.
Hook for 
Power CordHook for 
Audio Cables
Connector cover
Screw
(accessories)
Screw hole
AC adaptor cord
Hook
1
2
3
Sunshade
(accessories)
Screw
(accessories)
4 
						

							Installation/Troubleshooting
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4.Roll up putty around the cables and fit them into the holes to prevent water 
from getting inside the camera.
Notes
 Confirm the camera is functioning before puttying the cables. Putties and 
self bonding tape cannot be used twice.
 Check the length and the type of the Ethernet cable before fixing with 
putty.
5.Cover the putty by rolling.
 Self bonding tape is used to fix the cables in a mount. Keep at least 20 cm 
(about 8 inches) of it for cable fixing.
6.Connect the Ethernet cable to the Ethernet port of hub, router and PC.
Push the putty
into the connector 
cover.Three puttiesCover the connector cover 
and cables with the last
putty, and fix the shape.
5 –10 mm
(0.2–0.4 inches)Do not cover 
the ventilation hole. 
						

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1.14.2 Mounting the Camera
Four mounting methods are shown in the following figures. Confirm the top and 
bottom of the camera when mounting. Ask the authorized dealer for mounting.
Note
Mounting and cabling instructions described in this Installation/
Troubleshooting follow generally accepted guidelines suitable for residential 
installations. In some areas, commercial and industrial installations are 
regulated by local or state ordinances. For such installations, contact your local 
building department or building inspector for more details.
 
Flexible Stand Mount
Tripod Mount
Stand/Tripod 
Mounting Hole
Flexible 
StandScrew the threaded mount 
into the stand/tripod
mounting hole. Fit Stand A 
with Stand B.
Turn the grip firmly.
Stand A
Stand B
Stand/Tripod 
Mounting Hole
Tripod 
						

							Installation/Troubleshooting
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Ceiling Mount
Notes
 Do not mount the camera upside down. The image 
may be displayed upside down.
 When mounting, we suggest using the hardware 
we provide. Mounting in any other manner may 
cause the camera to fall, causing personal injury or 
damage to the camera.
 To reduce the load on the mounting hardware, 
dress the cables neatly and secure with tape.
Fit Stand A 
with Stand B.
Stand A
Stand B
Make sure the indicator is 
always in the lower right 
corner. To p
Bottom
Caulk around
flexible stand
if necessary.
Waterproof 
the rest 
of the cable. 
(See page 45)
Mount the flexible stand firmly to the 
ceiling with the three screws (accessories).Attach the camera screwing the 
threaded mount into the stand 
mounting hole.
Screw
Adjust the camera position 
and secure the flexible stand firmly.Roll up the cables and flexible stand 
with the self bonding tape (accessories).
Do not mount the camera on a soft material. The camera may fall and break down.
Use appropriate screws suited for 
the material of the ceiling.
Stand
Mounting 
Hole
Self bonding
tape
5 
						

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Wall MountNotes
 Drive mounting screws into the wall. Be careful to 
avoid touching any metalwork (metal/wire laths 
etc.), conduits or electrical cables buried in the wall.
 Do not mount the camera upside down. The image 
may be displayed upside down.
 When mounting, we suggest using the hardware 
we provide. Mounting in any other manner may 
cause the camera to fall, causing personal injury or 
damage to the camera.
 To reduce the load on the mounting hardware, 
dress the cables neatly and secure with tape.
Fit Stand A 
with Stand B.
Stand A
Stand B
165 mm
(6.5 inches)
Self bonding tapeWaterproof the rest of 
the cable. (See page 45)
Screw
Mount the flexible stand firmly to the 
wall with the three screws (accessories).Attach the camera screwing the 
threaded mount into the stand/tripod 
mounting hole.
Adjust the camera position 
and secure the flexible stand firmly.Roll up the cables and flexible stand with 
the self bonding tape (accessories).
Do not mount the camera on a soft 
material.  The camera may fall and 
break down.
Use appropriate screws suited for 
the material of the wall.
Caulk around
flexible stand
if necessary.Stand/Tripod 
Mounting Hole
Indicator
5 
						

							Installation/Troubleshooting
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Making holes on mortar or concrete wall
1.Put flexible stand on the wall where you plan to install the camera and mark 
the points where you are going to make holes.
2.Make holes with an electric drill. Insert plastic plugs (customer-provided) into 
the holes and push them inside the holes with the hammer.
Note
Mortar walls break easily when drilling.
3.Mount the flexible stand by using the screws (accessories).
Change the drill depending on the
concrete wall or the tiled wall.Caulk around the holes
if necessary. Plastic Plug
Hammer 
						

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Troubleshooting
2Troubleshooting
The Panasonic Network Camera support website http://panasonic.net/pcc/ipcam/ 
includes various technical information other than the contents in this troubleshooting 
section. Access it if problems occur.
2.1 Indicator Error Codes
ProblemCause and Remedy
Indicator lights 
or blinks orange.Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
The wireless settings are not identical with those of the router.
Set the same SSID, Communication mode and WEP as 
those of the router.
Indicator 
continues 
blinking orange.Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 
120 of the Operating 
Instructions on the Setup CD-ROM). If you fail to update the 
firmware, see page 
69.
Indicator 
continues 
blinking orange 
(2-second 
interval).The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is 
connected.
An error occurs in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] by the Setup 
Program following the procedures shown on page 
22.
Indicator 
continues 
blinking green.Automatic setup is not complete.
Complete the setup following this Installation/
Troubleshooting.
The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not get its IP address due to network failures. 
Ask your ISP or network administrator for more information.