Panasonic Multi-Function Printer Kx Mb3010 Kx Mb3020 Operating Instructions

							11. Help
81
For assistance, please visit http://www.panasonic.com/help
11.3.2 Printing problems
I cannot find the unit in the 
[Target Device] or [Device 
Select] dialog box when 
operating the following 
functions.
–Scanning
–Remote Control
–PC FAX (KX-MB3020 only)
–Device MonitorLThe printer driver has not been installed. Install it on your computer (page 
23).
I forgot the password for 
feature programming via 
remote operation.LYou may have changed the feature programming password. If you do not 
remember it, assign a new password using feature #155 (page 56). When 
required to enter the current password, enter “0101” instead.
ProblemCause & Solution
The printing quality is poor 
(e.g. has smudges, blurred 
points or lines).LSome paper has instructions recommending which side to print on. Try 
turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is over 
20 %, such as letterhead or resume paper.
LThe recording paper is too damp. Use new paper.
I changed the recording 
paper, but the printing quality 
is still poor.LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 96, 
97). Please do not insert a document before correction fluid has dried 
completely.
LThe toner save mode of feature #482 is ON (page 57).
LThe remaining toner is low. Replace the toner cartridge.
LTo check the drum life and quality, please print the printer test list (page 98). 
If printing quality is still poor, replace the toner cartridge and drum cartridge.
A blank sheet is ejected.LYou placed the document facing the wrong way when using the copier.
LThe other party placed the document in their fax machine the wrong way. 
Check with the other party (KX-MB3020 only).
Colored text is printed in 
black instead of grayscale 
when printing from Microsoft 
PowerPoint or other 
applications.LSelect [Color] or remove the check next to [Grayscale] in the print dialog 
so that colored text will be printed in grayscale.
When using the unit as a 
printer, the printing result is 
distorted.LYour unit is connected to the computer by USB. After canceling printing 
using your computer, you must wait for 60 seconds before re-printing to 
avoid distorted printing.
ProblemCause & Solution
ABC 
						

							11. Help
82
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11.3.3 Scanner
I cannot find the PCL driver 
(KX-MB3020 only).LThe PCL driver can be found in the following folder on the supplied CD-
ROM.
Operating system Folder path
Windows 98/
Windows Me“D:\Drivers\Object\Printer\Win98Me\PCL”
Windows 2000/
Windows XP/
Windows Vista“D:\Drivers\Object\Printer\WinVistaXp2k\PCL”
Windows XP 
Professional x64 
Edition/
Windows Vista x64“D:\Drivers\Object\Printer\WinVistaXp_x64\PCL”
(where “D” is the drive letter of your CD-ROM drive)
For more details, refer to:
http://panasonic.net/pcc/support/fax/mfp-faq.htm
ProblemCause & Solution
I cannot scan.LWhen scanning at a high resolution, a large amount of available memory is 
required. If your computer warns that there is insufficient memory, close 
other applications and try again.
LThe unit is in use. Try again later.
LThere is not enough space on the hard disk. Delete unnecessary files and 
try again.
LCheck the connection between the computer and the unit (page 15, 24).
LRestart the computer, and try again.
LYou attempted to scan a document longer than the paper size which you 
set. Change the setting or divide the document into the appropriate paper 
size, and try again.
The document is not fed into 
the unit when using the unit 
as a scanner.LRemove the document in the automatic document feeder and re-insert it.
Even after clicking [Cancel], 
scanning continues.LPlease wait. It may take a while for the cancel request to be accepted.
The name of the desired 
computer is not displayed on 
the unit when scanning 
documents from the unit 
(LAN connection only).LThe printer driver has not been installed. Install it on your computer (page 
23).
LThe PC name list up feature has been set to [Off]. Set [PC name list up 
on device] to [On] (page 25).
LThe maximum number of computers on the LAN is connected to the unit (up 
to 30 computers). Set [PC name list up on device] to [Off] on the other 
computers (page 25).
LThe IP address of the unit may have changed. To detect the IP address, 
proceed as follows.
[Start] i [All Programs] or [Programs] i [Panasonic] i the 
unit’s name i [IP Address Checker]
LThe IP address for the unit will be detected.
ProblemCause & Solution 
						

							11. Help
83
For assistance, please visit http://www.panasonic.com/help
11.3.4 Copier
11.3.5 Fax (KX-MB3020 only)
ProblemCause & Solution
The unit will not make a copy.LYou cannot make a copy during programming. Make the copy after 
programming.
LThe document was not fed into the unit properly. Re-insert the document.
LRecording paper is not loaded or the unit has run out of paper. Load paper 
(page 13).
Letters on the copied 
documents are not clear.LThe original document is too dark or too light. Change the contrast (page 
34) and try again.
The copied documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 34) 
and make a lighter copy of the document, using “TEXT” resolution (page 
34).
ProblemCause & Solution
I cannot send documents.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 15).
LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send 
the fax manually (page 41).
LSet the maximum fax speed to “14.4Kbps” (feature #418 on page 60).
I cannot send a fax overseas.LUse the overseas transmission mode (feature #411 on page 59).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains 
that letters on their received 
document are distorted.LIf your line has special telephone services such as call waiting, the service 
may have been activated during fax transmission. Connect the unit to a line 
that does not have these services.
LAnother telephone on the same line is off the hook. Hang up the extension 
telephone and try again.
The other party complains 
about the quality of their 
received documents.LTry copying the document. If the copied image is clear, there may be 
something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or 
smudges appear, refer to “11.3.2 Printing problems”, page 81.
LThe original document is too dark or too light. Change the contrast (page 
41) and try again.
The other party complains 
that received documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 34) 
and make a lighter copy of the document, using “TEXT” resolution (page 
34), and try again. 
						

							11. Help
84
For assistance, please visit http://www.panasonic.com/help I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 53).
LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 15).
LThe PC fax setting (feature #442 on page 62) is activated and the received 
fax documents are automatically transferred to the computer. View the 
received documents using the computer (page 49).
LThe fax preview mode (feature #448 on page 50) is activated and the 
received fax documents are automatically stored in memory. View the 
received documents on the web browser (page 50).
LSet the maximum fax speed to “14.4Kbps” (feature #418 on page 60).
I cannot receive documents 
automatically.LThe receiving mode is set to TEL mode. Set to FAX ONLY mode. Press 
{Fax Auto Answer} repeatedly to turn ON the {Fax Auto Answer} light.
LThe time taken to answer the call is too long. Decrease the number of rings 
before the unit answers a call (feature #210 on page 56).
LMake sure that the Distinctive Ring of feature #430 is set properly (page 53). 
If you do not subscribe to the Distinctive Ring service offered by your local 
telephone company, this feature should be OFF.
The display shows 
“CONNECTING.....”, but 
faxes are not received.LThe incoming call is not a fax. Set to TEL mode. Press {Fax Auto Answer} 
repeatedly to turn OFF the {Fax Auto Answer} light.
The printing quality of the 
received documents is poor.LIf documents can be copied properly, the unit is working normally. The other 
party may have sent a faint document or there may be something wrong 
with the other party’s machine. Ask them to send a clearer copy of the 
document or to check their fax machine.
LIf documents can not be copied properly, refer to “11.3.2 Printing problems”, 
page 81.
The other party complains 
that they cannot send a 
document.LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Load paper (page 13) or remove the jammed 
paper (page 89).
LIf the PC fax setting (feature #442 on page 62) is set to “ALWAYS”, check 
the connection between the computer and the unit.
LIf the fax preview mode (feature #448 on page 50) is set to “ON”, view, print 
or save the documents, and then erase unnecessary documents (page 50).
LThe unit is not in FAX ONLY mode. Press {Fax Auto Answer} repeatedly to 
turn ON the {Fax Auto Answer} light.
I cannot select the desired 
receiving mode.LIf you want to set FAX ONLY mode:
– press {Fax Auto Answer} repeatedly to turn ON the {Fax Auto 
Answer} light.
LIf you want to set TEL mode:
– press {Fax Auto Answer} repeatedly to turn OFF the {Fax Auto 
Answer} light.
LThe Distinctive Ring of feature #430 is activated (page 53).
When an extension telephone 
is connected, I cannot receive 
documents by pressing 
{*}{#}{9}.LYou must set remote fax activation to ON (feature #434 on page 61) 
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from {*}{#}{9} 
(default setting). Verify the remote fax activation code (feature #434 on page 
61).
ProblemCause & Solution 
						

							11. Help
85
For assistance, please visit http://www.panasonic.com/help I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 15).
LIf you use a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone operates properly, contact our service 
personnel to have the unit repaired. If the working telephone does not 
operate properly, contact your telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections (page 15).
LIf you connected the unit through a computer modem, connect the unit 
directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting (feature #120 
on page 16).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 19).
The other party complains 
they only hear a fax tone and 
cannot talk.LFAX ONLY mode is set (page 46). Tell the other party the number is only 
used for faxes.
LIf you use a Distinctive Ring service, make sure you have set the same ring 
pattern assigned by the telephone company (page 53).
The {Redial} or {Pause} 
button does not function 
properly.LIf this button is pressed during dialing, a pause will be inserted. If pressed 
immediately after a dial tone is obtained, the last number dialed will be 
redialed.
The receiving mode does not 
function properly.LDistinctive Ring is set (feature #430 on page 53).
Whenever I try to retrieve my 
voice mail messages, I am 
interrupted by the fax tone.LYou are probably entering {*} {#} {9}. This is the default setting for the fax 
activation code. If you use a voice mail service, turn the fax activation 
feature OFF or reprogram the activation code (feature #434 on page 61).
I cannot receive a fax 
document on the computer.LMake sure the following features are set beforehand.
– PC fax reception (feature #442 on page 62)
– Computer setting for the PC fax reception (feature #443 on page 22)
I cannot display a received 
fax document on the web 
browser.LMake sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 50)
– Web fax preview access code (feature #450 on page 50)
LYou cannot display a received fax document on the web browser during 
printing, copying or scanning. Try again after printing, copying or scanning.
I cannot erase a received fax 
document on the web 
browser.LView, print or save a received fax document before erasing (page 50).
ProblemCause & Solution 
						

							11. Help
86
For assistance, please visit http://www.panasonic.com/help
11.3.6 Network
ProblemCause & Solution
I cannot operate the following 
functions.
–PC printing
–Scanning
–Remote Control
–PC FAX (KX-MB3020 only)
–Device MonitorLConfirm the LED via the LAN port of the main board. If the LED is glowing 
or blinking, network access is working correctly.
If the LED is not glowing or blinking, confirm the LAN cable (category 5 
straight cable) is connected to the LAN port of the main board correctly.
LIf the LED is blinking and you cannot perform the desired operation, the IP 
address of the unit may have changed.
To detect the IP address, proceed as follows.
[Start] i [All Programs] or [Programs] i [Panasonic] i the 
unit’s name i [IP Address Checker]
LThe IP address for the unit will be detected.
Note:
LIf the IP address cannot be detected, enter it manually (feature #501 on 
page 68). The IP address of the computer and the unit must be in the 
same local IP address class as shown below. Set the IP address in the 
range of the number specified in the class corresponding to your local 
network scale.
Class Subnet mask IP address
Class A 255.0.0.0 10.0.0.1 -
10.255.255.254
Class B 255.255.0.0 172.xx.0.1 -
172.xx.255.254
*1
Class C 255.255.255.0 192.168.xx.1 -
192.168.xx.254*2
*1 “xx” should be the same value for the unit and for the computer, as 
shown in the following example.
Example: 172.16.0.1 - 172.16.255.254
(The available range of “xx” is 16 - 31)
*2 “xx” should be the same value for the unit and for the computer, as 
shown in the following example.
Example: 192.168.0.1 - 192.168.0.254
(The available range of “xx” is 0 - 255)
LYour firewall software is blocking the connection. Disable the firewall 
software or change the firewall settings to make the Multi-Function Station 
work properly.
LLAN features can be used when the unit and the computer are connected in 
same network segment only. Make sure the network is configured correctly. 
Consult your network administrator.
The unit does not appear in 
the [Select a Network Device] 
dialog box when installing 
Multi-Function Station.LYour firewall software is blocking the connection and the setup program may 
not list any units. Consult your network administrator and temporarily 
disable the firewall software.
LThe unit is connected to another network segment and the setup program 
may not list any units. Make sure the network is configured correctly. 
Consult your network administrator. 
						

							11. Help
87
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11.3.7 Using an answering machine (KX-MB3020 only)
11.3.8 If a power failure occurs
LThe unit will not function.
LIf any documents are stored in the memory (i.e. during copying, PC printing), they will be lost.
KX-MB3020 only:
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements 
should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LDocuments during fax transmission or fax reception will be lost.
LWhen power is restored, a power down report will be printed out stating which fax items in the memory have been 
erased.
11.3.9 Firewall setting tool for Microsoft Windows XP Service Pack 2/Windows Vista users 
(LAN connection only)
After installing Microsoft Windows XP Service Pack 2/Windows Vista, you will not be able to use the following 
functions because the Windows Firewall feature will be activated and block the connection.
–Device Monitor
– LPD Manager (Network communication tool)
The Windows Firewall Setting Tool enables you to change the Windows Firewall security settings and to use the above 
functions properly.
1Insert the CD-ROM that is supplied with the unit into your CD-ROM drive. The [Windows Security Alert] 
dialog box appears and asks 
if I want to block 
[PCCMFLPD] and I cannot 
operate the following 
functions after installing the 
Microsoft Windows XP 
Service Pack 2.
–PC printing
–Scanning
–Remote Control
–PC FAX (KX-MB3020 only)
–Device MonitorLClick [Keep Blocking] and run the Windows Firewall Setting Tool to allow 
the data transmission for Multi-Function Station (page 87).
ProblemCause & Solution
I cannot receive documents 
automatically.LYour greeting message on the answering machine is too long. Shorten the 
message. Record a message less than 10 seconds long.
LThe answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice 
messages.LCheck if the answering machine is turned ON and connected to the unit 
properly (page 47).
LSet the number of rings on the answering machine to 1 or 2.
I pressed the remote access 
code to access the answering 
machine remotely, but the line 
was disconnected.LThe code may include “#” which is used for certain features provided by 
telephone companies. Change the code on the answering machine to 
another number which does not include “#”.
Callers complain that they 
cannot send a document.LThere is no room left in memory of your answering machine to record voice 
messages. See the operating instructions of the answering machine and 
erase unnecessary messages.
LYou set the answering machine to only give a greeting message.
ProblemCause & Solution 
						

							11. Help
88
For assistance, please visit http://www.panasonic.com/help LIf the [Select Language] dialog box appears, select the desired language that you want to use with this 
software. Click [OK].
2[Tools] i [Windows Firewall Setting]
LThe [Windows Firewall Setting Tool] window will appear.
3[Add to the exceptions list] i [OK] i [OK]
To confirm the security settings (For Windows XP users)
1.[Start] i [Control Panel] i [Security Center]
LThe [Windows Security Center] window will appear.
2.[Windows Firewall]
LThe [Windows Firewall] dialog box will appear.
3.Click the [Exceptions] tab.
4.Confirm that [Panasonic Trap Monitor Service] and [Panasonic LPD] are displayed and checked on the 
[Programs and Services] list.
To confirm the security settings (For Windows Vista users)
1.[Start] i [Control Panel] i [Security Center]
LThe [Windows Security Center] window will appear.
2.[Windows Firewall]
LThe [Windows Firewall] dialog box will appear.
3.[Change settings]
LThe [User Account Control] dialog box will appear.
4.[Continue]
5.Click the [Exceptions] tab.
6.Confirm that [Panasonic Trap Monitor Service], [Panasonic LPD Manager] and [Panasonic LPD] are 
displayed and checked on the [Program or port] list.
11.3.10 Notice for KX-MB200/KX-MB700/KX-FLB880 series users
If you have already installed KX-MB200/KX-MB700/KX-FLB880 series Multi-Function Station on your computer, the 
instructions for modifying or adding printer driver change after installing the KX-MB3000 series Multi-Function Station.
You can modify or add a printer driver, as follows.
1Start Windows and insert the KX-MB200/KX-MB700/KX-FLB880 series CD-ROM into your CD-ROM drive.
LIf the [Select Language] dialog box appears, select the desired language that you want to use with this 
software. Click [OK].
2[Easy installation]
3[Modify] i [Next]
4Select [Modify Utility] or [Add Printer Driver]. i [Next]. Then follow the on-screen instructions.
Important:
LFor users of versions prior to 1.12, download the latest software as follows, then activate it.
[Start] i [All Programs] or [Programs] i [Panasonic] i the unit’s name i [Support Web 
Page]. Then follow the on-screen instructions. 
						

							12. Paper Jams
89
12 Paper Jams Jams
12.1 Recording paper jam
Caution:
LDo not pull out the jammed paper forcibly before 
opening the left cover.
LDo not open the paper input tray before opening 
the left cover as the jammed paper may be pulled 
and the jam may get worse.
12.1.1 When the recording paper has 
jammed inside of the unit
The display will show the following.
“PAPER JAMMED”
b
“OPEN LEFT COVER HOT CAUTION”
1Hold the left cover open lever (1), and then pull 
open the left cover (2).
Caution:
LDuring or immediately after printing, 
the fuser unit (3) gets hot. Wait until 
the fuser unit cools down before 
removing the jammed paper.
3
2 1 
						

							12. Paper Jams
90
2Remove the jammed paper.
LIf paper is jammed inside the left cover, see case 
1 to case 5 (page 90 to page 92).
LIf paper is not jammed inside the left cover, see 
case 6 (page 92).
Case 1:
When the recording paper has jammed near the 
rollers:
Remove the jammed paper (4) carefully by pulling it 
upward.
Case 2:
When the recording paper has jammed near the 
drum and toner unit:
Remove the jammed paper (5) carefully by pulling it 
upward.Case 3:
When the recording paper has jammed near the 
fuser unit:
1.Push down both green levers (6) until they stop.
2. When the recording paper has jammed inside 
the fuser unit:
Remove the jammed paper (7) carefully by 
pulling it toward you.
4
5
6
7