Panasonic Multi-Function Printer Kx Mb3010 Kx Mb3020 Operating Instructions

							KX-MB3020 only:
LThis unit is compatible with Caller ID. You must subscribe to the appropriate service offered 
by your service provider/telephone company.
Operating Instructions
Multi-Function Printer
Model No. KX-MB3010
Do NOT connect the unit to a computer with the USB cable until prompted by the Multi-
Function Station (CD-ROM).
12
KX-MB3020This pictured model is KX-MB3010.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855 
						

							2
Thank you for purchasing a Panasonic product.
You can select English or Spanish for the language.
The display and reports will be in the selected language. 
The default setting is English. If you want to change the 
setting, see feature #110 on page 55.
Caution:
LDo not rub or use an eraser on the printed side of 
recording paper, as the print may smear.
Notice for product disposal, transfer, or return:
LThis product can store your private/confidential 
information. To protect your privacy/confidentiality, 
we recommend that you erase the information from 
the memory before you dispose of, transfer or return 
the product.
Environment:
LPanasonic’s strategic direction incorporates concern 
for the environment into all aspects of the product life 
cycle, from product development to energy saving 
designs; from greater product reusability to waste-
conscious packaging practices.
For U.S.A. only: Please visit 
www.panasonic.com/environmental
 for more 
information.
Note:
LMost figures shown in these operating instructions 
are based on a KX-MB3010.
Trademarks:
LMicrosoft, Windows, Windows Vista, Internet 
Explorer and PowerPoint are either registered 
trademarks or trademarks of Microsoft Corporation 
in the United States and/or other countries.
LPentium is a trademark of Intel Corporation in the 
U.S. and other countries.
LScreen shots reprinted with permission from 
Microsoft Corporation.
LAdobe and Reader are either registered trademarks 
or trademarks of Adobe Systems Incorporated in the 
United States and/or other countries.
L3M is a trademark or registered trademark of 3M 
Company.
LAvery is a registered trademark of Avery Dennison 
Corporation.
LXEROX is a registered trademark of Xerox 
Corporation.
LPCL is a trademark of Hewlett-Packard Company.
LAll other trademarks identified herein are the 
property of their respective owners.
Copyright:
LThis material is copyrighted by Panasonic 
Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole 
or in part, is prohibited without the written consent of 
Panasonic Communications Co., Ltd.
© Panasonic Communications Co., Ltd. 2009 
						

							Important Information
3
For assistance, please visit http://www.panasonic.com/help
Important Information Important Information
1For a ssistanc e, plea se visit http://www.p ana sonic.co m/he lp
For your safety
Laser radiation
Fuser unit
Note:
LThe area near the recording paper exit (2) may also 
get warm. This is normal.
For best performance
Toner cartridge and drum cartridge
LWhen replacing the toner cartridge or drum 
cartridge, do not allow dust, water, or liquids to come 
in contact with the drum. This may affect print quality.
LFor optimal performance, genuine Panasonic toner 
cartridges and drum cartridges are recommended. 
We cannot be responsible for problems that may be 
caused by a non-Panasonic toner cartridge or drum 
cartridge:
– Damage to the unit
– Poor print quality
– Improper operation
Toner cartridge
LDo not leave the toner cartridge out of the protection 
bag for a long time. It will decrease the toner life.
Drum cartridge
LRead the instructions on page 10 before you begin 
installation of the drum cartridge. After you have read them, open the drum cartridge protection bag. The 
drum cartridge contains a photosensitive drum. 
Exposing it to light may damage the drum. Once you 
have opened the protection bag:
– Do not expose the drum cartridge to light for 
more than 3 minutes.
– Do not touch or scratch the black drum surface.
– Do not place the drum cartridge near dust or dirt, 
or in a high humidity area.
– Do not expose the drum cartridge to direct 
sunlight.
LTo extend the life of the drum cartridge, the power 
switch should never be turned OFF immediately after 
printing. Leave the power turned ON for a minimum 
of 30 minutes after printing.
Location
LTo avoid malfunction, do not position the unit near 
appliances such as TVs or speakers which generate 
an intense magnetic field.
Static electricity
LTo prevent static electricity damage to the interface 
connectors or other electrical components inside the 
unit, touch a grounded metal surface before touching 
the components.
Environment
LKeep the unit away from electrical noise generating 
devices, such as fluorescent lamps and motors.
LThe unit should be kept free from dust, high 
temperature and vibration.
LThe unit should not be exposed to direct sunlight.
LDo not place heavy objects on top of the unit. When 
you leave the unit unused for a long period of time, 
unplug this unit from the power outlet.
LThe unit should be kept away from heat sources such 
as heaters, kitchen stoves, etc. Damp basements 
should also be avoided.
LDuring the printing process, heat is used to fuse 
toner onto the page. As a result, it is normal for the 
machine to produce an odor during and shortly after 
printing. Be sure to use this unit in an area with 
proper ventilation. The printer of this unit utilizes a laser. Use of 
controls or adjustments or performance of 
procedures other than those specified 
herein may result in hazardous radiation 
exposure.
During or immediately after printing, the 
fuser unit (1) gets hot. This is normal. Do 
not touch the fuser unit.
1
2 
						

							Important Information
4
For assistance, please visit http://www.panasonic.com/help LDo not cover slots or openings on the unit. Inspect 
the air circulation vents regularly and remove any 
dust build-up with a vacuum cleaner (1).
Routine care
LWipe the outer surface of the unit with a soft cloth. Do 
not use benzine, thinner, or any abrasive powder.
Moving the unit
The unit is heavy. It is highly recommended that two 
people handle this unit.
When moving the unit, hold both of the side grips (2).
Illegal copies
LIt is unlawful to make copies of certain 
documents.
Copying certain documents may be illegal in your 
country. Penalties of fines and/or imprisonment may 
be imposed on those found guilty. The following are 
examples of items that may be illegal to copy in your 
country.
– Currency
– Bank notes and checks
– Bank and government bonds and securities
– Passports and identification cards
– Copyright material or trademarks without the 
consent of the owner
– Postage stamps and other negotiable 
instruments
This list is not inclusive and no liability is 
assumed for either its completeness or accuracy. 
In case of doubt, contact your legal counsel.
Notice:
LInstall your machine near a supervised area to 
prevent illegal copies from being made.
1
2
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							Table of Contents
5
1.  Ta ble of Contents1. Introduction and Installation
Accessories
1.1 Supplied accessories ....................................7
1.2 Accessory information ...................................7
Finding the Controls
1.3 Button descriptions ........................................8
1.4 Overview .......................................................9
Installation
1.5 Toner cartridge and drum cartridge .............10
1.6 Recording paper ..........................................13
2. Preparation
Connections and Setup
2.1 Connections ................................................15
2.2 Turning the power switch ON.......................16
2.3 Dialing mode (KX-MB3020 only) .................16
2.4 Selecting the operation mode (Scan/Copy) 
(Fax: KX-MB3020 only) ...............................17
Document Requirements
2.5 Setting the original.......................................17
Help
2.6 Help function (KX-MB3020 only) .................19
Vo l u m e
2.7 Adjusting the volume (KX-MB3020 only) .....19
Initial Programming
2.8 Date and time ..............................................20
2.9 Your logo (KX-MB3020 only) .......................21
2.10 Your fax number (KX-MB3020 only) ............21
2.11 Configuring the unit to access the LAN .......22
2.12 Installing Multi-Function Station ..................23
2.13 Starting Multi-Function Station ....................25
3. Printer
Printer
3.1 Printing from Windows applications ............27
3.2 Printing a received email attachment 
automatically (LAN connection only) ...........28
4. Scanner
Scanner
4.1 Scanning from the unit (Push Scan)............30
4.2 Scanning from a computer (Pull Scan)........32
5. Copier
Copy
5.1 Making a copy .............................................34
5.2 More copying features .................................35
6. Fax (KX-MB3020 only)
Sending Faxes
6.1 Sending a fax manually ...............................41
6.2 Storing items for the one-touch dial feature and 
navigator directory .......................................42
6.3 Sending a fax using one-touch dial feature and 
navigator directory .......................................436.4 Broadcast transmission ................................44
6.5 Sending a computer document as a fax 
message from your computer ......................46
Receiving Faxes
6.6 Receiving a fax automatically – Auto answer 
ON................................................................46
6.7 Receiving a fax manually – Auto answer OFF
.....................................................................47
6.8 Using the unit with an answering machine ...47
6.9 Junk fax prohibitor (preventing fax reception 
from undesired callers).................................48
6.10 Receiving a fax on your computer ................49
6.11 Web fax preview (LAN connection only).......50
7. Caller ID (KX-MB3020 only)
Caller ID
7.1 Caller ID service...........................................51
7.2 Viewing and calling back using caller 
information ...................................................51
7.3 Erasing caller information.............................52
7.4 Storing caller information .............................52
8. Distinctive Ring (KX-MB3020 
only)
Distinctive Ring
8.1 Distinctive Ring service ................................53
8.2 Using two or more phone numbers on a single 
telephone line ...............................................53
8.3 Using three or more phone numbers on a 
single telephone line ....................................53
8.4 Programming the ring pattern assigned for fax
.....................................................................53
9. Programmable Features
Features Summary
9.1 Programming................................................54
9.2 Basic features ..............................................55
9.3 Fax features (KX-MB3020 only) ...................59
9.4 Copy features ...............................................63
9.5 PC print features ..........................................64
9.6 Scan features ...............................................66
9.7 LAN features ................................................68
9.8 Network features (LAN connection only)......70
10.Useful Information
Useful Information
10.1 Character entry ............................................72
10.2 Status of the unit ..........................................72
10.3 Canceling the operations .............................73
Option
10.4 Lower input tray (optional) ............................74
10.5 Setting the lower input tray ...........................75 
						

							Table of Contents
6
11.Help
Error Messages
11.1 Error messages – Reports (KX-MB3020 only)
....................................................................76
11.2 Error messages – Display ...........................77
Troubleshooting
11.3 When a function does not work ...................80
12.Paper Jams
Jams
12.1 Recording paper jam ...................................89
12.2 Document jams (Automatic document feeder)
....................................................................95
13.Cleaning
Cleaning
13.1 Cleaning the white plates and glass ............96
13.2 Cleaning the document feeder rollers..........97
14.General Information
Printed Reports
14.1 Reference lists and reports .........................98
Specifications
14.2 Specifications ..............................................98
Copyrights
14.3 Information of copyrights and licenses ......101
15.Index
15.1 Index .........................................................  111 
						

							1. Introduction and Installation
7
For assistance, please visit http://www.panasonic.com/help
1 Introdu ctio n and Installa tion 1For a ssistanc e, plea se visit http://www.p ana sonic.co m/he lp
Acc ess orie s
1.1 Supplied accessories
*1 Prints about 1,000 pages at ISO/IEC 19752 standard 
page.
*2 Parts numbers are subject to change without notice.
Note:
LSave the original carton and packing materials for 
future shipping and transportation of the unit.
LAfter unpacking the product, take care of the packing 
materials and/or power plug cap appropriately.
1.2 Accessory information
Accessories for this unit can be ordered online, by fax, or 
by telephone.
To ensure that the unit operates properly, we 
recommend the use of Panasonic toner cartridge and 
drum cartridge.
■ Replacement accessory
–Toner cartridge
LModel No. (Part No.): KX-FAT451
LPrints about 5,000 pages at ISO/IEC 19752 
standard page.
–Drum cartridge
LModel No. (Part No.): KX-FAD452
■ Optional accessory
–Lower input tray
LModel No. (Part No.): KX-FAP106
Note:
LISO/IEC 19752 standard is as follows:
– Environment: 23 ± 2 °C (73 ± 3 °F) / 50 ± 10% RH
– Print mode: Continuous printing
To place an order online (for customers in the U.S.A. 
ONLY)
Visit our web site:
http://www.panasonic.com/mfpsupplies
LFor questions regarding online orders:
Email: 
[email protected]
Telephone: (800) 405-0652
To place an order by fax
Fax: (800) 237-9080
Include:
– your name, shipping address and telephone number
– credit card type, number, expiration date and your 
signature
– part number and quantity
To place an order by telephone
Telephone: (800) 332-5368
(Monday - Friday 9 am to 9 pm, EST.) 1Toner cartridge 
(starter)
*12Drum cartridge
(KX-FAD452)*2
3CD-ROM
(PNJKMB3020Z)*24Quick reference guide
(English–
PNQW1644Z)
*2
(Spanish–
PNQW1645Z)*2
5Quick installation guide
(PNQW1661Z)*26Power cord
(PNJA1021Z or 
PFJA03A028Z)
*2
7KX-MB3020 only
Telephone line cord
(PFJA02B002Y)
*2 
						

							1. Introduction and Installation
8
For assistance, please visit http://www.panasonic.com/help
Finding  the  Con trols
1.3 Button descriptions
* The pictured model is KX-MB3020.
A{Copy}
LTo switch to copy mode (page 17, 34).
B{Scan}
LTo switch to scan mode (page 17, 30).
C{Collate}
LTo make a collated copy (page 36).
{Directory} (KX-MB3020 only)
LTo initiate the navigator directory (page 43, 45).
D{Duplex}
LTo make duplex copy (page 36).
E{Contrast}
LTo select a contrast when copying (page 34).
LTo select a contrast when sending a fax (KX-
MB3020 only) (page 41).
F{Resolution}
LTo select a resolution when copying (page 34).
LTo select a resolution when sending a fax (KX-
MB3020 only) (page 41).
G{Zoom}
LTo enlarge or reduce a document when copying 
(page 35).
{Quick Scan} (KX-MB3020 only)
LTo store a scanned document into memory, and 
then send it (page 42).
H{Page Layout}
LTo make various page layout copies (page 37).
{Caller ID} (KX-MB3020 only)
LTo use Caller ID features (page 51).
IFor beep sounds (KX-MB3010 only)
LKey beeps etc. will be heard.
J{Menu}
LTo start or exit programming.
K{Redial}{Pause} (KX-MB3020 only)
LTo redial the last number dialed. If the line is busy 
when you send a fax, the unit will automatically 
redial the number 1 time.
LTo insert a pause during dialing.
L{Flash} (KX-MB3020 only)
LTo access special telephone services or for 
transferring extension calls.
M{Fax Auto Answer} (KX-MB3020 only)
LTo turn the auto answer setting ON/OFF (page 
46).
{Power Save} (KX-MB3010 only)
LTo set the unit to the power save mode manually.
N{Stop}
LTo stop an operation or programming session.
LTo erase a character/number.
O{Fax} (KX-MB3020 only)
LTo switch to fax mode (page 17, 41).
P{Broadcast} (KX-MB3020 only)
LTo send a document to multiple parties (page 44).
Q{Manual Broad} (KX-MB3020 only)
LTo send a document to multiple parties by using 
the dial keypad (page 44).
RStation keys (KX-MB3020 only)
LTo use the one-touch dial feature (page 42, 43).
SNavigator key
LTo select desired settings.
LTo adjust the volume (KX-MB3020 only) (page 
19).
LTo search for a stored item (KX-MB3020 only) 
(page 43).
T{Set}
LTo store a setting during programming.
U{Lower} (KX-MB3020 only)
LTo select station 6–10 for the one-touch dial 
feature (page 42, 43).
V{Monitor} (KX-MB3020 only)
LTo initiate dialing.
When you press {Monitor} while receiving a call, 
you will be able to hear the other party, but the 
other party will not be able to hear you.
W{To n e} (KX-MB3020 only)
LTo change from pulse to tone temporarily during 
dialing when your line has rotary/pulse service.
X{Start}
LTo copy a document (page 34).
LTo scan a document (push scan) (page 30).
LTo send or receive a fax (KX-MB3020 only) (page 
41).
ABCDEFGHIJK MNL
O
QRS
TUVX WP 
						

							1. Introduction and Installation
9
For assistance, please visit http://www.panasonic.com/help
1.4 Overview
1.4.1 Front view
1.4.2 Rear view
* The pictured model is KX-MB3020.
1ADF (Automatic Document Feeder) cover
2Document guides
3Document tray
4Document exit
5Document cover
6Document entrance
7Left cover
8Left cover open lever
9Standard input tray
jRecording paper exit
LThe unit can hold up to approximately 100 
sheets of printed paper. Remove the printed 
paper before the recording paper exit becomes 
full.
kA4/letter paper stacker
LWe recommend to open the A4/letter paper 
stacker when using A4 or letter-size recording 
paper. Do not open it when using legal-size 
recording paper.
LFor A4-size, slide the stacker to the rightmost 
position, then open it.
For letter-size, just open the stacker (no need to 
slide it).
LThe A4/letter paper stacker may not be shown in 
all illustrations.
12543
6
8 7
9
k
j
ATelephone line jack (KX-MB3020 only)
BExternal telephone jack (KX-MB3020 only)
CSpeaker (KX-MB3020 only)
DUSB interface connector
EPower switch
FLAN interface connector 
L10Base-T/100Base-TX
GLED
HPower inlet
A
B
F
GH D
C
E 
						

							1. Introduction and Installation
10
For assistance, please visit http://www.panasonic.com/help
Installa tion
1.5 Toner cartridge and drum 
cartridge
The supplied toner cartridge is a starter toner cartridge.
Caution:
LRead the following instructions before you begin 
installation. After you have read them, open the 
drum cartridge protection bag. The drum 
cartridge contains a photosensitive drum. 
Exposing it to light may damage the drum. Once 
you have opened the protection bag:
– Do not expose the drum cartridge to light for 
more than 3 minutes.
– Do not touch or scratch the black drum 
surface inside of the drum cartridge.
– Do not place the drum cartridge near dust or 
dirt, or in a high humidity area.
– Do not expose the drum cartridge to direct 
sunlight.
LDo not leave the toner cartridge out of the 
protection bag for a long time. It will decrease the 
toner life.
LWe cannot be responsible for any damage to the 
unit or degradation of print quality which may 
occur from the use of a non-Panasonic toner 
cartridge and drum cartridge.
LDo not add toner to the toner cartridge.
1Remove the toner cartridge (1) and drum cartridge 
(2) from the protection bags.
2Shake the toner cartridge horizontally more than 5 
times.
3Detach the protective cover (3) from the toner 
cartridge, and remove the protective sheet (4) from 
the drum cartridge.LDo not touch or scratch the black drum or toner 
surfaces.
4Insert the toner cartridge (5) into the drum cartridge 
(6) from the upper angle.
5Push down the toner cartridge (7) to lock into place.
LMake sure that the triangles (8) match to install 
the toner cartridge correctly.12
4
3
5
6
8
7