Panasonic Multi-Function Printer Kx Mb3010 Kx Mb3020 Operating Instructions

							9. Programmable Features
71
Setting the header print 
option[SCAN TO EMAIL 
PRINT][ENABLED] (default): The unit will print the header 
information along with the received email attachments.
[DISABLED]: Deactivates this feature.
Setting the email server 
information for the scan 
to email print feature[SCAN TO EMAIL 
PRINT]When you use the scan to email print feature, you need 
to program the POP server settings beforehand. See 
page 28 for details.
Displaying the scan to 
email print list[SCAN TO EMAIL 
PRINT]The information for the 30 most recently received 
emails will be displayed.
FeatureTa bSelection 
						

							10. Useful Information
72
10 Useful Information U se ful  In for m at i on
10.1 Character entry
The dial keypad is used to enter characters and 
numbers.
–Press {} to move the cursor.
– Press dial keys to enter characters and numbers.
–Press {Stop} to erase the character or number 
highlighted by the cursor. Press and hold {Stop} to 
erase all characters or numbers.
– To enter another character located on the same dial 
key, press {>} to move the cursor to the next space, 
then press the appropriate dial key.
To select characters using {V} or {^}
Instead of pressing the dial keys, you can select 
characters using {V} or {^}.
1.Press {V} repeatedly to display the desired 
character. Characters will be displayed in the 
following order:
1 Uppercase letters
2 Numbers
3 Symbols
4 Lowercase letters
LIf you press {^}, the order will be reversed.
2.Press {>} to insert the displayed character.
3.Return to step 1 to enter the next character.
10.2 Status of the unit
10.2.1 Using Remote Control
You can easily operate the following functions from your 
computer.
– Programming the features (page 55)
KX-MB3020 only:
– Storing, editing or erasing items in directories (page 
42)
– Storing or erasing items for broadcast transmission 
(page 44)
– Viewing items in the journal report (page 41)
– Saving the journal report to your computer
– Viewing items in the Caller ID list (page 51)
– Storing caller information into directories (page 52)
– Saving the Caller ID list on your computer
1Start Multi-Function Station. i [Remote Control]
LThe [Multi-Function Remote Control] window 
will appear.
* The pictured model is KX-MB3020.
2Select the desired tab (KX-MB3020 only).
LThe latest data in the unit will be displayed.
3Perform the desired operation.
LFor details about each function, click [Help].
LTo stop the operation, click [Cancel].
4[OK]
LYou can also click [Apply] to continue the next 
operation without closing the window.
5Enter the password (feature #155 on page 56). i 
[OK]
LThe new data will be transferred to the unit and 
the window will close.
Note:
LSome of the features cannot be programmed from 
your computer.
LFor details, see the help file by selecting [p] from 
Multi-Function Station.
KeypadCharacters
{1}1. _–[ ] { } +
/=,`: ;?|
{2}ABCa b c 2
{3}DE F d e f 3
{4}GH I g h i 4
{5}JKLj k l 5
{6}MN O mn o 6
{7}PQRSp q r s 7
{8}TUVt u v 8
{9}WX Y Z w x y z 9
{0}0@( ) < >!  #
$%&¥@^’→
{#}To switch between uppercase 
and lowercase letters.
{Flash}
(KX-MB3020 only)Hyphen
{Zoom}To insert a space.
{Stop}To delete a character. 
						

							10. Useful Information
73
LWhen another person is adjusting stored data in the 
unit, it may be overwritten. Make sure the unit is not 
currently being used for the same function.
10.2.2 Using Device Monitor
You can confirm the setting information and current 
status of the unit from your computer.
1Start Multi-Function Station.
2[Utilities] i [Device Monitor]
LThe [Device Monitor] window will appear.
3Confirm the status of the unit.
[Status]: Current status of the unit
Note:
LAdditional information (toner and recording paper 
status, unit information, etc.) will be displayed in 
[Status] tab by clicking [Advanced Information].
LYou can update the status of the unit by clicking 
[Refresh].
LIf a printing error occurs, the Device Monitor will start 
automatically and display the error information.
LFor details, see the help file by selecting [p] from 
Multi-Function Station.
10.2.3 Using the web browser (LAN 
connection only)
You can confirm the setting information and status of the 
unit from the web browser.
1Start Multi-Function Station. i [Utilities] i 
[Configuration Web Page]
LYou can also access the unit by entering its IP 
address in a web browser.
2Select a category from the menu bar.
[Status]: Toner and paper information, etc.
[Device]: Current status of the unit, etc.
[Network]: Network information, etc.
LWhen you select [Device] or [Network], you 
can change which features are displayed by 
clicking the feature tabs at the top of the right 
frame.
3Confirm the status of the unit.
Note:
LYou can update the status of the unit by clicking 
[Reload].
10.3 Canceling the operations
You can cancel the current operation from the unit. You 
can also select the desired operation to cancel.
1{Stop}
L“USER STOPPED” is displayed.
LIf “USER STOPPED” is not displayed, go to step 
2.
2To cancel printing:
Press {Stop} repeatedly to display “STOP 
PRINTING?”.
To cancel scanning (KX-MB3020 only):
Press {Stop} repeatedly to display “STOP 
SCANNING?”.
To cancel copying:
Press {Stop} repeatedly to display “STOP 
COPYING?”.
To cancel sending or receiving faxes (KX-
MB3020 only):
Press {Stop} repeatedly to display “STOP FAX?”.
To cancel broadcast transmission (KX-MB3020 
only):
Press {Stop} repeatedly to display “BROAD 
CANCELED?”.
To cancel fax redialing (KX-MB3020 only):
Press {Stop} repeatedly to display “SEND 
CANCELED?”.
3{Set} 
						

							10. Useful Information
74
Option
10.4 Lower input tray (optional)
You can add the lower input tray. See page 7 for 
accessory information.
The lower input tray can hold:
– Up to 520 sheets of 75 g/m
2 (20 lb) paper.
– Up to 470 sheets of 80 g/m2 (21 lb) paper.
– Up to 410 sheets of 90 g/m2 (24 lb) paper.
LThe unit is set for printing letter-size plain paper 
by default.
–To use A4 or legal-size paper, change the 
recording paper size setting (feature #382 on 
page 57).
–To use thin paper, change the recording paper 
type setting (feature #383 on page 57).
Important:
LBefore starting installation of the lower input 
tray, be sure to turn the power switch OFF. For 
more details about the installation, please refer 
to the installation guide for the lower input tray.
LAfter installation, you can select the lower input 
tray to be used for the following:
– Paper input tray setting for faxing (feature 
#440 on page 61) (KX-MB3020 only).
– Paper input tray setting for copying (feature 
#460 on page 63).
– Paper input tray in PCL (feature #760 on page 
64) (KX-MB3020 only).
– Paper input tray setting for the scan to email 
print feature (feature #565 on page 69).
LTo use the lower input tray with your computer, 
you need to change the printer properties. See 
page 75 for details.
Caution for the lower input tray
LDo not drop the lower input tray.
LHold the lower input tray with both hands when 
removing or installing. The lower input tray 
weighs approximately 4.8 kg (10.6 lb) when fully 
loaded with recording paper.
Do not touch the plate (1) on the left side of the 
lower input tray.
LDo not position the unit in a location where it is 
unstable or subject to vibrations. The unit weighs 
approximately 35 kg (77 lb) when the lower input tray 
is installed and fully loaded with recording paper.
Approx. 4.8 kg (10.6 lb)
1 
						

							10. Useful Information
75
10.5 Setting the lower input tray
To use the lower input tray with your computer, proceed 
as follows.
1[Start]
2Open the printer window.
For Windows 98/Windows Me/Windows 2000:
[Settings] i [Printers]
For Windows XP Professional:
[Printers and Faxes]
For Windows XP Home:
[Control Panel] i [Printers and Other 
Hardware] i [Printers and Faxes]
For Windows Vista:
[Control Panel] i [Printers]
3Select the unit’s name.
4For Windows 98/Windows Me/Windows 
2000/Windows XP:
Select [Properties] from the [File] menu.
LThe printer properties window will appear.
For Windows Vista:
Select [Properties] from the [Organize] menu.
LThe printer properties window will appear.
5Click [Auto Configuration] on the [Device] tab. 
i [OK]
LThe lower input tray will be automatically 
detected.
–For [Number of Input Tray], [2] will be 
selected.
If the setting is not changed automatically, change it 
manually.
6[OK] 
						

							11. Help
76
For assistance, please visit http://www.panasonic.com/help
11 Help Error Messages
11.1 Error messages – Reports (KX-MB3020 only)
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the 
confirmation and journal reports (page 41).
MessageCodeCause & Solution
COMMUNICATION ERROR40-42
46-72
FFLA transmission or reception error occurred. Try 
again or check with the other party.
43
44LA line problem occurred. Connect the telephone line 
cord to a different jack and try again.
LAn overseas transmission error occurred. Try using 
the overseas mode (feature #411 on page 59).
DOCUMENT JAMMED-----LRemove the jammed document (page 95).
ERROR-NOT YOUR UNIT53
54
59
70LA transmission or reception error occurred because 
of a problem with the other party’s fax machine. 
Check with the other party.
JUNK FAX PROH. REJECT-----LThe junk fax prohibitor feature of this unit rejected 
fax reception.
MEMORY FULL-----LThe memory is full of received documents due to a 
lack of recording paper or a recording paper jam. 
Load paper (page 13) or remove the jammed paper 
(page 89).
LIf the PC fax setting (feature #442 on page 62) is set 
to “ALWAYS”, check the connection between the 
computer and the unit.
LIf the fax preview mode (feature #448 on page 50) is 
set to “ON”, view, print or save the documents on the 
web browser, and then erase unnecessary 
documents (page 50).
NO DOCUMENT / FAILED PICKUP-----LThe document was not fed into the unit properly. Re-
insert it and try again.
OTHER FAX NOT RESPONDING-----LThe other party’s fax machine is busy or has run out 
of recording paper. Try again.
LThe other party’s fax machine rings too many times. 
Send the fax manually (page 41).
LThe other party’s machine is not a fax machine. 
Check with the other party.
LThe number you dialed is not in service.
PRESSED THE ‘Stop’ KEY-----L{Stop} was pressed and fax communication was 
canceled.
THE COVER WAS OPENED-----LThe left cover was opened. Close it and try again.
OK-----LFax transmission or reception was successful. 
						

							11. Help
77
For assistance, please visit http://www.panasonic.com/help
11.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
DisplayCause & Solution
“CALL SERVICE”LThere is something wrong with the unit. Contact our service personnel.
“CHANGE DRUM”LThere is something wrong with the drum cartridge. Replace the drum 
cartridge and the toner cartridge.
“CHECK DOCUMENT”LThe document was not fed into the unit properly. Remove the document, 
and then press {Stop} to clear the message. Re-insert the document. If 
misfeeding occurs frequently, clean the document feeder rollers (page 97) 
and try again.
“CHECK DRUM”LThe drum cartridge is not inserted properly. Re-insert it correctly (page 10).
“CHECK INSTALL INPUT 
TRAY #1”LThe paper input tray is not installed correctly. Pull out the paper input tray 
and re-insert it.
Note:
L“#1”: Standard input tray
L“#2”: Lower input tray
L“#1+#2”: Standard input tray and lower input tray
“CHECK PAPER”LThe recording paper size setting and/or the loaded recording paper is not 
appropriate.
– The recording paper size is not the same as the size selected for copy.
– The recording paper size is not the same as the size selected when 
printing from the PC.
– The recording paper size is not the same as the size selected for 
receiving a fax (KX-MB3020 only).
Change the recording paper size setting (feature #380 on page 57 or 
feature #382 on page 57), and load the appropriate recording paper.
“CHECK PICK UP INPUT 
TRAY #1”LRecording paper was not fed into the unit properly. Load the paper again 
(page 94).
Note:
L“#1”: Standard input tray
L“#2”: Lower input tray
“DIRECTORY FULL”LThere is no space to store new items in navigator directory. Erase 
unnecessary items (page 43).
“DRUM LIFE LOW REPLACE 
SOON”LThe drum life is near to an end. Replace the drum cartridge as soon as 
possible.
“EMAIL SIZE OVER”LWhen performing scan to email address, the total file size of scanned data 
exceeded the file size limitation. Divide the document into sections.
“FAX IN MEMORY”LThe unit has a document in memory. See the other displayed message 
instructions to print out the document. For fax memory capacity, see page 
99.
LIf the PC fax setting (feature #442 on page 62) is set to “ALWAYS”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.
LIf the fax preview mode (feature #448 on page 50) is set to “ON”,
– view, print or save the received fax documents, and then erase the 
unnecessary documents (page 50).
– turn the setting to “OFF”. The fax documents stored in memory will be 
printed automatically. 
						

							11. Help
78
For assistance, please visit http://www.panasonic.com/help “FILE SIZE OVER”LWhen performing scan to FTP server, the total file size of scanned data 
exceeded the file size limitation. Divide the document into sections.
“KEEP COPYING”LCopying has stopped due to some existing problem (Example: a lack of 
recording paper or a recording paper jam). See the other displayed 
message instructions to continue copying.
“LEFT COVER OPEN”LThe left cover is open. Close it.
“LOW TEMP.”LThe inside of the unit is extremely cold and cannot be operated. Use the unit 
in a warmer area.
“MEMORY FULL”LWhen performing memory transmission, the document being stored 
exceeded the memory capacity of the unit. Send the entire document 
manually.
LWhen making a copy, the document being stored exceeded the memory 
capacity of the unit. Press {Stop} to clear the message. Divide the 
document into sections.
“MODEM ERROR”LThere is something wrong with the unit’s modem. Contact our service 
personnel.
“NO FAX REPLY”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“OUT OF PAPER INPUT TRAY 
#1”LRecording paper is not loaded or the paper input tray has run out of paper. 
Load paper (page 13).
LRecording paper was not fed into the unit properly. Load the paper again 
(page 13).
Note:
L“#1”: Standard input tray
L“#2”: Lower input tray
L“#1+#2”: Standard input tray and lower input tray
“PAPER JAMMED”LA recording paper jam occurred. See the other displayed message 
instructions to remove the jammed paper (page 89).
“PC FAIL OR BUSY”LThe cable or the computer power cord is not connected correctly. Check the 
connections (page 15, 24).
LThe software is not running on the computer. Restart the software and try 
again.
“PLEASE WAIT”LThe unit is warming up. Wait for a while.
“REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“REMOVE DOCUMENT”LThe document is jammed. Remove the jammed document (page 95).
LAttempted to send or copy a document longer than 600 mm (23
5/8) using 
the automatic document feeder. Press {Stop} to remove the document. 
Divide the document into two or more sheets and try again.
“REPLACE DRUM CHANGE 
SUPPLIES”LThe drum cartridge’s service life is finished. Replace the drum cartridge 
immediately.
DisplayCause & Solution 
						

							11. Help
79
For assistance, please visit http://www.panasonic.com/help “RX MEMORY FULL”LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Load paper (page 13) or remove the jammed 
paper (page 89).
LIf the PC fax setting (feature #442 on page 62) is set to “ALWAYS”,
– check the connection between the computer and the unit.
– check that the computer is turned ON.
LIf the fax preview mode (feature #448 on page 50) is set to “ON”,
– view, print or save the received fax documents, and then erase the 
unnecessary documents (page 50).
– turn the setting to “OFF”. The fax documents stored in memory will be 
printed automatically.
“SCANNER POSITION ERROR”LThere is something wrong with the scanner position. Turn the power switch 
OFF, then ON. If the problem cannot be solved, contact our service 
personnel.
“TONER EMPTY”
“CHANGE SUPPLIES”LThe toner’s service life is finished. Replace the toner cartridge immediately.
“TONER LOW”
“CHANGE SUPPLIES”LThe toner’s service life is near to an end. Replace the toner cartridge as 
soon as possible.
“TRANSMIT ERROR”LA transmission error occurred. Try again.
“TRAY #2 LEFT COVER 
OPEN”LThe left cover of the lower input tray is open (page 74). Close it.
“WARMING UP”LThe inside of the unit is cold. Let the unit warm up. Wait for a while.
DisplayCause & Solution 
						

							11. Help
80
For assistance, please visit http://www.panasonic.com/help
Troublesh ooting
11.3 When a function does not work
11.3.1 General
ProblemCause & Solution
The unit does not work.LCheck the connections (page 15, 24).
The recording paper exit 
becomes full quickly or the 
recording paper does not 
stack properly at the 
recording paper exit.LHigh humidity may cause the recording paper to curl. Try turning the paper 
over and re-inserting it. If the curl on the paper is heavy, please remove it 
from the recording paper exit. If you still have this problem, contact our 
service personnel.
I cannot adjust the volume, 
display items stored in one-
touch dial and navigator 
directory or display Caller ID 
information (KX-MB3020 
only).LThe unit is set to scan mode or copy mode. Press {Fax} to switch modes. 
If you still have this problem, contact our service personnel.
A printing error is displayed 
while using PC FAX and 
Remote Control (KX-MB3020 
only).LThe printer driver is used for PC FAX and Remote Control. Transmission 
errors will be displayed as printing errors.
Multi-Function Station does 
not work properly.LIf the USB cable is connected to a USB hub, connect the cable directly to the 
USB port on your computer.
LMake sure you have installed the latest Service Pack available for the 
version of Windows installed on your computer. See the Microsoft web site 
for details.
LIf you have any other multifunction software installed on your computer, 
uninstall it.
LCheck that your computer has enough memory and hard disk space. If your 
computer warns that there is insufficient memory, close other applications. 
If there is not enough space on the hard disk, delete unnecessary files.
LUninstall Multi-Function Station once, and re-install it.
I cannot install or uninstall 
Multi-Function Station.LSome of the files needed to install or uninstall Multi-Function Station may be 
corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to 
solve the problem.
1.Insert the supplied CD-ROM into your CD-ROM drive.
LThe setup program will start automatically.
2.[To o l s] i [Cleanup Tool]
LThe [MfsCleaner] window will appear.
3.Click [Clean], and then click [Ye s] to restart the computer.
Note:
LTo install Multi-Function Station again, see page 23.
I cannot view the operating 
instructions using Multi-
Function Station.LInstall the operating instructions on your computer beforehand (page 24).