Panasonic LCD Projector Pt Rz570 Operating Instructions

							Chapter 6 Maintenance — Troubleshooting
ENGLISH - 151
Troubleshooting
Review the following points. For details, see the corresponding pages.
ProblemsPoints to be checked Page
Power does not turn on.
 f Is the power plug firmly inserted into the outlet? ―
 fIs the  switch set to ? 46
 fIs the wall outlet supplying electricity? ―
 fHave the circuit breakers tripped? ―
 fIs the light source indicator  blinking? 148
 fIs the temperature indicator  lit or blinking? 149
No image appears.
 f Are connections to external devices correctly performed? 34
 fIs the input selection setting correct? 47
 fIs the [BRIGHTNESS] adjustment setting at a minimum? 62
 fIs the external device that is connected to the projector working properly? ―
 fIs the shutter function in use? 50, 92
 fIf the power indicator  is blinking in red, consult your dealer. ―
Image is fuzzy.
 f Is the lens focus set correctly? 48
 fIs the projection distance appropriate? 31
 fIs the lens dirty? 20
 fIs the projector installed perpendicular to the screen? ―
Color is pale or grayish.
 f Are [COLOR] and [TINT] adjusted correctly? 63
 fIs the external device connected to the projector adjusted correctly? 34
 fIs the computer cable damaged? ―
Audio is not output.
 f Is the external device connected correctly to the audio input terminal? 27
 fIs the mute function used? 50, 108
 fIs [AUDIO IN SELECT] in [AUDIO SETTING] correctly set? 108
Remote control does not 
respond.
 f Are the batteries depleted? ―
 fIs the polarity of the batteries set correctly? 28
 fAre there any obstructions between the remote control and the remote control 
signal receiver of the projector? 24
 f
Is the remote control being used beyond its ef

fective operation range?24
 fAre other forms of light, such as fluorescent light, af

fecting the projection?24
 fIs the [REMOTE CONTROL] setting in [CONTROL

 DEVICE SETUP] set to 
[DISABLE]? 11 9
 f
Is the ID number setting operation correct? 54
Menu screen does not 
appear

.
 f Is the on-screen display function turned of

f (hidden)?51
Buttons on the control 
panel do not operate.
 f Is the [CONTROL

 PANEL] setting in [CONTROL DEVICE SETUP] set to 
[DISABLE]? 11 9
Image does not display 
correctly.
 f Is [SYSTEM SELECT

OR] set properly? 66
 fIs [COMPUTER IN/OUT] set correctly? 82
 fIs there a problem with the video tape or other image sources? ―
 fIs a signal which is not compatible with the projector being input? 167
Image from a computer 
does not appear

.
 fIs the cable too long? (For D

- Sub cables, the cable length should be 10   m (32'10") 
or shorter.) ―
 f
Is the external video output on the laptop computer set correctly? (Ex.:  The external 
output settings may be switched by pressing the “Fn” + “F3” keys or the “Fn” + “F10” 
keys simultaneously

. This will differ depending on the model of the computer. Refer 
to the user manual provided with your computer.) ―
Image output from DVI
- D 
of the computer does not 
appear.
 f Is [EDID SELECT] in [DVI-D IN] set to [EDID3] or [EDID2:PC]? 84
 fIt may improve by updating the graphic accelerator driver of the computer to the 
latest version. ―
 f
It may improve by performing the [EDID SELECT] setting in [DVI-D IN], and then 
rebooting the computer

. 84
Video from HDMI 
compatible device does 
not appear or it appears 
jumbled.
 f Is the HDMI cable connected securely? 34
 fT

urn the power of the projector and the external device off and on. ―
 fIs a signal which is not compatible with the projector being input? 167  
						

							Chapter 6 Maintenance — Troubleshooting
152 - ENGLISH
ProblemsPoints to be checked Page
Cannot control the 
projector with Art-Net.
 f Are the connections between the twisted-pair-cable transmitter and an external 
device, and between the twisted-pair-cable transmitter and projector correctly done? ―
 f
Is [Art-Net SETUP] set to other than [OFF]? 124
 fAre [NET], [SUB NET], [UNIVERSE], and [ST

ART ADDRESS] set correctly?124
The DIGITAL LINK input 
image is not displayed.
 f Is the cable compatible to the condition of the projector used? 37
 fAre the connections between the twisted-pair-cable transmitter and an external 
device, and between the twisted-pair-cable transmitter and projector correctly done? ―
 f
Is [DIGIT

AL LINK MODE] set to [AUTO] or [DIGITAL LINK]? Is it set to 
[ETHERNET]? 122
 f
Is a signal which is not compatible with a twisted-pair-cable transmitter being input? ―
Attention
 fIf problems persist even after checking the preceding points, consult your dealer .  
						

							Chapter 6 Maintenance — [SELF TEST] indications
ENGLISH - 153
[SELF TEST] indications
[SELF TEST] can be checked in the [PROJECTOR SETUP] menu → [STATUS] → [SELF TEST].
The following list shows the alphanumeric symbol that is displayed when an error or a warning has occurred and 
its details. Confirm “Action number”, and follow the measure in “Measure for error and warning” (x
  page   154). 
The input supply voltage is displayed only with the numeric value.
Error/warning display DetailsAction number
U 11 Intake temperature warning 1
U12 Optical module temperature warning 1
U13 Exhaust air temperature warning 1
U14 Low temperature warning 2
U16 Temperature warning for the front block of the light source (on the lens side) 1
U18 Temperature warning for the rear block of the light source (on the air exhaust port 
side) 1
U21 Intake temperature error 1
U22 Optical module temperature error 1
U23 Exhaust air temperature error 1
U24 Low temperature error 2
U25 Temperature error for the front block of the light source (on the lens side) 1
U27 Temperature error for the rear block of the light source (on the air exhaust port side) 1
H01 Battery replacement for the internal clock 3
H 11 Intake air temperature sensor error 4
H12 Optical module temperature sensor error 4
H13 Exhaust air temperature sensor error 4
H14 Temperature sensor error for the front block of the light source (on the lens side) 4
H16 Temperature sensor error for the rear block of the light source (on the air exhaust port 
side) 4
F15 Luminance sensor warning 4
F16 Angle sensor error 4
F18 Air pressure sensor error 4
F50 Heat pipe fan 1 warning 4
F51 Heat pipe fan 2 warning 4
F52 DMD fan warning 4
F53 Circuit intake fan warning 4
F54 Exhaust fan 1 warning 4
F55 Exhaust fan 2 warning 4
F56 Center fan warning 4
F61 Light source driver communication error 4
F85 Color wheel error (FM) 4
F86 Color wheel error (FPGA) 4
F90 FPGA configuration error 4
F97 Geometric adjustment board communication error 4
F99 Internal error 4
FE1 Heat pipe fan 1 error 4
FE2 Heat pipe fan 2 error 4
FE3 DMD fan error 4
FE4 Circuit intake fan error 4
FE5 Exhaust fan 1 error 4
FE6 Exhaust fan 2 error 4
FE7 Center fan error 4
FH0 PW ERROR (FM/SUB) 4
FL1 Light source unit error 5
FL5 Light source bank 1 warning 4
FL6 Light source bank 2 warning 4
FL7 Light source bank 3 warning 4
FL8 Light source bank 4 warning 4
Note
 fThe self-diagnosis display and the details of the malfunction may be dif ferent.  
						

							Chapter 6 Maintenance — [SELF TEST] indications
154 - ENGLISH
 fFor errors and warnings that are not described in the table, consult your dealer .
 rMeasure for error and warning
Action 
number Measure
1 The operating environment temperature is too high. Use the projector in an appropriate operating environment temperature
*1.
2 The operating environment temperature is too low. Use the projector in an appropriate operating environment temperature
*1.
3 Battery replacement is required. Consult your dealer.
4 If the display does not clear after switching the main power off and on, consult your dealer.
5 The light source has failed to turn on. If the light source does not light up after turning the power of
f and on, consult your 
dealer.
*1 The operating environment temperature of the projector dif fers depending on the altitude or the setting of the [PROJECTOR SETUP] menu → [ECO 
MANAGEMENT] → [OPERATING MODE]. Refer to “Operating environment temperature” ( x
  page   170) for details.  
						

							ENGLISH - 155
Chapter 7 Appendix
This chapter describes specifications and after-sales service for the projector. 
						

							Chapter 7 Appendix — Technical information
156 - ENGLISH
Technical information
PJLink protocol
The network function of this projector supports the PJLink class 1, and the PJLink protocol can be used to perform 
projector setting and projector status query operations from a computer.
Control commands
The following table lists the PJLink protocol commands that can be used to control the projector .
 fx characters in tables are non-specific characters.
Command Control details Parameter/response 
string Remark
POWR Power supply control 0
Standby
1 Power on
POWR? Power supply status 
query 0
Standby
1 Power on
2 Preparing for switching off the projector
3 Warm-up
INPT Input selection 11
COMPUTER1
12 COMPUTER2
21 VIDEO
INPT? Input selection query 31DVI
- D
32 HDMI1
33 DIGITAL LINK
36 HDMI2
AVMT Shutter control/audio 
output control 10
Shutter function disabled (shutter: open), mute function disabled
11 Shutter function enabled (shutter: closed), mute function disabled
20 Shutter function disabled (shutter: open), mute function disabled
AVMT? Shutter status query/
audio output status 
query 21
Shutter function disabled (shutter: open), mute function enabled 
(muted)
30 Shutter function disabled (shutter: open), mute function disabled
31 Shutter function enabled (shutter: closed), mute function enabled 
(muted)
ERST? Error status query xxxxxx 1st byte
Indicates fan errors, and returns 0 
or 2.
 f
0 = No error is 
detected
 f1 = W

arning
 f2 = Error
2nd byte
Indicates light source errors, and 
returns 0 or 2.
3rd byte Indicates temperature errors, and 
returns 0 - 2.
4th byte Returns 0.
5th byte Returns 0.
6th byte Indicates other errors, and returns 
0 - 2.
LAMP? Light source status 
query xxxxxx 1st number (1 - 5 digits): Light source runtime
2nd number: 0 = Light source of

f, 1 = Light source on
INST? Input selection list query 11 12 21 31 32 33 36―
NAME? Projector name query xxxxx Returns the name set in the [NETWORK] menu → [NETWORK 
SETUP] → [PROJECTOR NAME].
INF1? Manufacturer name 
query Panasonic
Returns manufacturer name.
INF2? Model name query RZ570 Returns model name.
INF0? Other information 
queries xxxxx
Returns the main version of the firmware.
CLSS? Class information query 1Returns class for PJLink.  
						

							Chapter 7 Appendix — Technical information
ENGLISH - 157
PJLink security authentication
The password used for PJLink is the same as that of the password set for web control.
When using the projector without security authentication, do not set a password for web control.
 fFor specifications related to PJLink, visit the website of Japan Business Machine and Information System 
Industries Association.
URL

 http://pjlink.jbmia.or.jp/english/
Using Art-Net function
Since the network function of the projector supports the Art-Net function, you can control the projector settings 
with the DMX controller and application software using the Art-Net protocol.
Channel definition
The following table lists the channel definitions used for controlling the projector with the  Art-Net function.
Channel settings can be switched using the [NETWORK] menu  → [Art-Net CHANNEL SETTING] (x
  page   125).
The control details assigned to each channel are listed in the following table.
 f Channel assignment for [USER] is in factory default setting. 

Assignment can be changed.
Channel Control details
[2] [USER] [1]
CHANNEL1 LIGHT OUTPUT LIGHT OUTPUT SHUTTER
CHANNEL2 INPUT SELECT INPUT SELECT INPUT SELECT
CHANNEL3 NONENONE NONE
CHANNEL4 NONENONE NONE
CHANNEL5 NONENONEPOWER
CHANNEL6 NONENONELIGHT OUTPUT
CHANNEL7 NONENONEENABLE / DISABLE
CHANNEL8 POWERPOWER FADE-IN
CHANNEL9 SCREEN ADJUSTMENT SCREEN ADJUSTMENT FADE-OUT
CHANNEL10 NONENONE NONE
CHANNEL11 ENABLE / DISABLE ENABLE / DISABLESCREEN ADJUSTMENT
CHANNEL12 NONENONE NONE
Control details
 rLIGHT OUTPUT
This can be set in 256 steps between 100 % and 0 %.
Performance ParameterDefault value
100
 
% 0
0
… …
0
 
% 255
 rINPUT SELECT (when [Art-Net CHANNEL  SETTING] is set to [1])
Performance ParameterDefault value
No operation 0
- 7
0
COMPUTER1
8
- 15
COMPUTER2 16
- 23
VIDEO 24
- 31
DVI
-
D 32
- 39
HDMI1 40
- 47
DIGITAL LINK 48
- 55
No operation 56
- 127
Execute P IN P, USER1 128
- 135
Execute P IN P, USER2 136
- 143
Execute P IN P, USER3 144
- 151
No operation 152
- 255  
						

							Chapter 7 Appendix — Technical information
158 - ENGLISH
 rINPUT SELECT (when [Art-Net CHANNEL  SETTING] is set to [2] or [USER])
Performance ParameterDefault value
No operation 0
- 7
0
COMPUTER1
8
- 15
COMPUTER2 16
- 23
DVI
-
D 24
- 31
HDMI1 32
- 39
DIGITAL LINK 40
- 47
No operation 48
- 63
VIDEO 64
- 71
HDMI2 72
- 79
No operation 80
- 119
P IN P OFF 120
- 127
Execute P IN P, USER1 128
- 135
Execute P IN P, USER2 136
- 143
Execute P IN P, USER3 144
- 151
No operation 152
- 255
 rPOWER
Performance ParameterDefault value
Standby 0
- 63 128
No operation 64
- 191
Power on 192
- 255
 rSHUTTER
Performance ParameterDefault value
SHUTTER: Open, mute clear 0
- 63 128
No operation 64
- 191
SHUTTER: Closed, mute 192
- 255
 rFADE-IN, FADE-OUT (when [Art-Net CHANNEL SETTING] is set to [1])
Operate together with SHUTTER.
Performance ParameterDefault value
OFF 0
- 15
255
0.5s
16
- 31
1.0s 32
- 47
1.5s 48
- 63
2.0s 64
- 79
2.5s 80
- 95
3.0s 96
- 111
3.5s 112
- 127
4.0s 128
- 143
5.0s 144
- 159
7.0s 160
- 175
10.0s 176
- 191
No operation 192
- 255  
						

							Chapter 7 Appendix — Technical information
ENGLISH - 159
 rSCREEN ADJUSTMENT
Performance ParameterDefault value
OFF 0
- 15
255
KEYSTONE
16
- 31
CURVED CORRECTION 32
- 47
No operation 48
- 95
CORNER CORRECTION 96
- 111
No operation 112
- 255
 rFREEZE
Performance ParameterDefault value
No operation 0
- 31
128
OFF
32
- 95
No operation 96
- 159
ON 160
- 223
No operation 224
- 255
 rCOLOR, TINT
Performance ParameterDefault value
No operation 0
- 31
0
Factory default setting
32
- 63
-31 64
… …
0 128
- 129
… …
+31 191
No operation 192
- 255
 rRASTER P ATTERN
Performance ParameterDefault value
No operation 0
- 15
0
OFF
16
- 31
WHITE 32
- 47
YELLOW 48
- 63
CYAN 64
- 79
GREEN 80
- 95
MAGENTA 96
- 111
RED 112
- 127
BLUE 128
- 143
BLACK 144
- 159
USER LOGO 160
- 175
No operation 176
- 255
 r[AUDIO VOLUME]
Performance ParameterDefault value
No operation 0
- 31
0
Factory default setting
32
- 63
0 64
- 65
… …
63 190
- 191
No operation 192
- 255  
						

							Chapter 7 Appendix — Technical information
160 - ENGLISH
 rENABLE / DISABLE
Operation for all channels is not accepted when set to “Disable”.
Performance ParameterDefault value
Disable 0
- 127 0
Enable 128
- 255
Note
 fIf the projector is operated using the remote control or the control panel, or by the control command while controlling the projector using the 
Art-Net function, the setting of the DMX controller or computer application may be dif ferent from the projector status. 
To reflect the controls 
of all channels to the projector, set “ENABLE / DISABLE” of channel 11 to “Disable” and then back to “Enable”.
 f T

o create/register the USER LOGO image, use “Logo Transfer Software” included in the supplied CD-ROM.
Control commands via LAN
When web control administrator rights password is set (Protect mode)
Connecting
1)  
Obtain the IP
  address and port number (Initial set value = 1024) of the projector a\
nd request a 
connection to the projector.
 f Y

ou can obtain both the IP address and the port number from the menu screen of the projector.
IP address Obtain from the [NETWORK] menu → [NETWORK STATUS].
Port number Obtain from the [NETWORK] menu → [NETWORK CONTROL]  → [COMMAND PORT].
2) Check the response from the projector.
Data section Blank Mode Blank Random number section Termination 
symbol
Command  example “NTCONTROL”
(ASCII string) ‘ ’
0x20 ‘1’
0x31 ‘ ’
0x20 “zzzzzzzz”
(ASCII code hex number) (CR)
0x0d
Data length 9
  bytes 1
  byte 1   byte 1   byte8
  bytes1
  byte
 fMode: 1 = Protect mode
 fExample: Response during protect mode (random number section is undefined value)
“NTCONTROL

 1 23181e1e” (CR)
3)
 
Generate a 32-byte hash value from the following data using MD5 algorith\
m.
 f “xxxxxx:yyyyy:zzzzzzzz”
xxxxxx Administrator rights user name for the web control (default user name is “admin1”)
yyyyy Password of above administrator rights user (default password is “panasonic”)
zzzzzzzz 8-byte random number obtained in Step  2)