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Panasonic Kx-Tvp150 Voice Processing System Guide

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Page 51

3.3.2 Call Service 
Outgoing calling 
Authorization 
The System Administrator decides whether or not to allow 
each class or service to use the outgoing calling service at 
each port. A port which has not been assigned the outgo- 
ing calling service for all classes of service can always be 
used for the incoming call service without blocking the 
outgoing calling sequence. 
3.3.2.3 Port Assignment 
One of five incoming call services can be assigned to each 
VPS port: Voice Mail, Automated Attendant,...

Page 52

3.3.2 Call Service 
(3) Interview Service 
Incoming caller will be automatically transferred to an 
Interview Mailbox. Interview mailboxes can be pro- 
grammed to play prerecorded questions and record the 
callers answers. A typical application is to record the call- 
ers name, address, telephone number and request/problem 
for sales or service department follow up. 
(4) Bulletin Board Service 
Often referred to as audiotext, the Bulletin Board lets call- 
ers make choices from menus to hear prerecorded...

Page 53

3.3.2 Call Service 
Prohibition of Call 
Transfer 
Prohibition of Successive 
Recording 
This serves to prevent the VPS from transferring callers to 
other extensions and to the Automated Attendant Service 
from the Voice Mail Service. Unless the Voice Mail Service 
has been assigned to the port, the VPS does not require to 
specify this parameter. 
This prevents the caller from recording a message in more 
than one mailbox. When the user has called a port which 
does not allow him to access more than...

Page 54

3.3.2 Call Service 
Incoming and Outgoing 
Call Service Prompt 
Delayed Answer Time 
Rotary Telephone Service 
Sets whether the system should use its original (default) 
prompts for incoming and outgoing call service or custom 
“user prompts” which have been recorded by the user. The 
default setting is “USER PROMPT.” 
Assigns whether the VPS answers the incoming call imme- 
diately or in delayed timing. The factory setting is “O”, that 
is, the VPS answers the incoming calls immediately. 
The delayed...

Page 55

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3.3.2 Call Service 
Operator calling 
Parameters 
Up to three operators (Operator 1, Operator 2 and Oper- 
ator 3) can be specified for the VPS. Should a caller wish 
to speak to an operator, the call is transferred first to 
Operator 1 on the basis of the following seven parameters. 
1) 
2) 
3) 
4) 
5) 
6) 
7) Operator Service- This parameter specifies whether 
or not to activate operator service (operators 1 
through 3) . The factory setting is “Enable.”...

Page 56

3.3.2 Call Service 
Operator Call Coverage settings depending on the timing 
parameters of the PBX and VPS. Even if the Operator Call 
Coverage parameters are set to forward to the next opera- 
tor on busy/no answer, the call may go to voice mail if the 
Operator has set Call Forwarding to voice mail on their 
extension. 
Call Hold Retrieval 
Settings Menu 
This function is part of the Automated Attendant Service. 
It is the menu used for setting the parameters used when 
call holding is active. 
1) Call...

Page 57

3.3.3 Setting Voice Mail Parameters 
3.3.3.1 Mailbox Parameters 
Number of Mailboxes The Number of Mailboxes defines the maximum total 
number of mailboxes maintained by the VPS, including the 
general delivery mailbox, the system manager’s mailbox, 
the message manager’s mailbox and the bulletin board 
manager’s mailbox. The initial setting of 64 can be set from 
64 to 512 in 64 increments. 
Personal Greeting 
Message Length 
The personal greeting message length can be set from 8 to 
60 seconds in 4...

Page 58

3.3.3 Setting Voice Mail Parameters _ 
you can make changes to the parameters for all mailboxes 
just by changing the appropriate system parameters. If a 
Mailbox Parameter is set to anything other than S, it is 
necessary to update the parameters for each individual 
mailbox when you wish to make changes. 
3.3.3.2 External Message Delivery Parameters 
The external message delivery feature allows subscribers to 
deliver the recorded messages automatically at a later time 
to any telephone number they...

Page 59

3.3.3 Setting Voice Mail Parameters 
will be attempted if the line is busy. The factory setting is 
“Enable”. 
A Telephone Number This telephone number is announced in the call-back mes- 
sage to the recipient as the company telephone number he 
or she should call to retrieve the sender’s message. The 
VPS delivers such a call-back message to the recipient if it 
was unable to deliver the message because the person 
answering the phone was unable to supply the correct pass- 
word. 
3.3.3.3 System Group...

Page 60

3.3.3 Setting Voice Mail Parameters _ 
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When a new mailbox is established, the system manager 
has the option of setting or changing the following param- 
eters: 
(1) Extension of the Owner - The extension number is 
used to reach a mailbox. Once this parameter is specified, 
callers who are unable to get through to the subscriber’s 
extension by using the Automated Attendant are automat- 
ically given access to the associated mailbox, with the 
option of leaving a message if they...
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