Panasonic Kx Tgf380 Operating Instructions Manual

							Erasing the set phone number
Handset
1 MM
ENUN#338
2 Mb N:  “Notification to ” a  M SELECT N
3 MMENU N a  M b N:  “Erase ” a  M SELECT N
4 Mb N:  “Yes ” a  M SELECT N a  M OFF N
R The new message alert setting is turned off. Base unit
1 MM

ENUN#338
2 Mb N:  “Notification to ” a  M SELECT N a
M ERASE N
3 Mb N:  “Yes ” a  M SELECT N a  M EXIT N
R The new message alert setting is turned off. Activating/inactivating the remote access code
t

o play messages
If you activate this feature, you must enter the
remote access code (page 61) to play the new
message from the new message alert call. This is
so that unauthorized parties cannot listen to your
messages. The default setting is  “Inactivate ”.
– “Inactivate ”: You can listen to the message
by pressing  4 to play new messages (without
entering the remote access code).
– “Activate ”: You must enter your remote
access code and then press  4 to play new
message. Handset / Base unit
1 MM

ENUN#338
2 Mb N:  “Remote code ” a  M SELECT N
3 Mb N: Select the desired setting.  a M SAVE N
4 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N Listening to messages
A

fter you answer the new message alert, you can
listen to the messages as follows.
n When the remote access code is set to
“Inactivate ”:
Press  4 to play the new message during the
announcement. n
W
hen the remote access code is set to
“Activate ”:
1 Enter the remote access code (page 61)
during the announcement.
2 Press  4 to play the new message.
Note:
R Within 10 seconds after listening to new
messages, you can press  #9 during the call
to turn off the new message alert by a call
feature.
R Even if the unit makes a new message alert call,
the handset redial list does not show the record.
However, on the base unit redial list it is shown
as  “Message alert ”. Remote operation
U
 sing a touch-tone phone, you can call your
phone number from outside and access the unit to
listen to messages or change answering system
settings. The unit’s voice guidance prompts you to
press certain dial keys to perform different
operations. Remote access code
A
  3-digit remote access code must be entered
when operating the answering system remotely.
This code prevents unauthorized parties from
listening to your messages remotely. The default
setting is  “111 ”.
You can configure this setting using either the
base unit or one of the handsets.
Important:
R To prevent unauthorized access to this product,
we recommend that you regularly change the
remote code. Handset / Base unit
1 MM

ENUN#306
2 Enter the desired 3-digit remote access code.
3 MSAVE N
4 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N Deactivating remote operation
P

ress  * in step 2 on “Remote access code”,
page 61.
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							R
The entered remote access code is deleted. Using the answering system remotely
1 D

ial your landline phone number from a
touch-tone phone.
2 After the greeting message starts, enter your
remote access code.
3 Follow the voice guidance prompts as
necessary or control the unit using remote
commands (page 62).
4 When finished, hang up. Voice guidance
n
W

hen the English voice guidance is selected
During remote operation, the unit’s voice
guidance starts and prompts you to press  1 to
perform a specific operation, or press  2 to
listen to more available operations.
n When the Spanish voice guidance is selected
To start the voice guidance, press  9. The voice
guidance announces the available remote
commands (page 62).
Note:
R If you do not press any dial keys within 10
seconds after a voice guidance prompt, the unit
disconnects your call. Remote commands
Y

ou can press dial keys to access certain
answering system functions without waiting for the
voice guidance to prompt you. Key Operation
1 Repeat message (during playback) *
 1
2 Skip message (during playback)
4 Play new messages
5 Play all messages
9 Stop playback *
 2
Start voice guidance *3
0 Turn answering system off
*4 Erase currently playing message
*5 Erase all messages
*# End remote operation
(
 or hang up) *1 If pressed within the first 5 seconds of a
m
 essage, the previous message is played.
*2 For English voice guidance only
*3 For Spanish voice guidance only Turning on the answering system
r

emotely
1 Dial your phone number from a touch-tone
phone.
2 Let the phone ring 15 times.
RA long beep is heard.
3 Enter your remote access code within 10
seconds after the long beep.
RThe greeting message is played back.
R You can either hang up, or enter your
remote access code again and begin
remote operation (page 61). Answering system settings
Call screening
Handset / Base unit
W
 hile a caller is leaving a message, you can listen
to the call through the unit’s speaker.
To adjust the speaker volume, press  MD N or  MC N
repeatedly.
You can answer the call by:
– lifting the corded handset from the base unit, or
– pressing  M N
 
on the handset.
Call screening can be set for each unit. The
default setting is  “On ”.
1 MMENU N#310
2 Mb N: Select the desired setting.  a M SAVE N
3 Proceed with the operation for your unit.
Handset:  MOFF N
Base unit:  M EXIT N Number of rings before the unit
a
 nswers a call
You can change the number of times the phone
rings  “Ring count ” before the unit answers
calls. You can select 2 to 7 rings, or  “Toll
saver ”.
The default setting is  “4 rings ”.
“ Toll saver ”: The unit’s answering system
answers at the end of the 2nd ring when new
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							messages have been recorded, or at the end of
t
he 5th ring when there are no new messages. If
you call your phone from outside to listen to new
messages (page 62), you know that there are no
new messages when the phone rings for the 3rd
time. You can then hang up without being charged
for the call.
You can configure this setting using either the
base unit or one of the handsets. Handset / Base unit
1 MM

ENUN#211
2 Mb N: Select the desired setting.  a M SAVE N
3 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N For landline voicemail service subscribers
I
 f you subscribe to a flat-rate service package that
includes Caller ID, call waiting, voicemail, and
unlimited local/regional/long distance calls, please
note the following:
R To use the voicemail service provided by your
phone service provider rather than the unit’s
answering system, turn off the answering
system (page 57).
R To use this unit’s answering system rather than
the voicemail service provided by your phone
service provider, please contact your phone
service provider to deactivate your voicemail
service.
If your phone service provider cannot do this:
– Set this unit’s  “Ring count ” setting so that
this unit’s answering system answers calls
before the voicemail service of your phone
service provider does. It is necessary to
check the number of rings required to activate
the voicemail service provided by your phone
service provider before changing this setting.
– Change the number of rings of the voicemail service so that the answering system can
answer the call first. To do so, contact your
phone service provider. Caller’s recording time
Y
 ou can change the maximum message recording
time allowed for each caller. The default setting is
“ 3 min ”.
You can configure this setting using either the
base unit or one of the handsets. Handset / Base unit
1 MM

ENUN#305
2 Mb N: Select the desired setting.  a M SAVE N
3 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N Selecting “
G
 reeting only ”
You can select  “Greeting only ” which sets the
unit to announce a greeting message to callers but
not record messages.
Select  “Greeting only ” in step 2 on “Caller’s
recording time”, page 63.
Note:
R When you select  “Greeting only ”:
– If you do not record your own message, the unit will play the pre-recorded greeting-only
message asking callers to call again later.
– If you use your own message, record the greeting-only message asking callers to call
again later (page 57).
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							Voicemail service for
l andline
Voicemail is an automatic answering service
offered by your phone service provider. After you
subscribe to this service, your phone service
provider’s voicemail system answers calls for you
when you are unavailable to answer the phone or
when your line is busy. Messages are recorded by
your phone service provider, not your telephone.
Please contact your phone service provider for
details of this service.
Important:
R To use the voicemail service provided by your
phone service provider rather than the unit’s
answering system, turn off the answering
system (page 57). For details, see page 63. Storing the voicemail (VM) access
n
 umber
In order to listen to your voicemail messages, you
must dial your phone service provider’s voicemail
access number. Once you have stored your
voicemail access number, you can dial it
automatically (page 65).
You can configure this setting using either the
base unit or one of the handsets. Handset / Base unit
1 MM

ENUN#331
2 Enter your access number (24 digits max.).  a
M SAVE N
3 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N
Note:
R When storing your voicemail access number
and your mailbox password, press  MD N (Pause)
on the handset or  MPAUSE N on the base unit to
add pauses (page 20, 25) between the access
number and the password as necessary.
Contact your phone service provider for the
required pause time. Example:
To erase the voicemail access number
Handset / Base unit
1 MM

ENUN#331
2 Press and hold  MCLEAR N until all digits are
erased.  a M SAVE N
3 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N Voicemail (VM) tone detection
Handset / Base unit
Y

our phone service provider sends special signals
(sometimes called “voicemail tones” or “stutter
tones”) to the unit to let you know you have new
voicemail messages. If you hear a series of dial
tones followed by a continuous dial tone after you
press  M N
 
on the handset or lift the corded
handset, you have new voicemail messages. Soon
after you hang up a call or after the phone stops
ringing, your unit checks the phone line to see if
new voicemail messages have been recorded.
Turn this feature off when:
– You do not subscribe to voicemail service.
– Your phone service provider does not send voicemail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your phone service provider. Turning VM tone detection on/off
T

he default setting is  “On ”.
You can configure this setting using either the
base unit or one of the handsets. Handset / Base unit
1 MM

ENUN#332
2 Mb N: Select the desired setting.  a M SAVE N
3 Proceed with the operation for your unit.
Handset:  M OFF N
Base unit:  M EXIT N
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1-222-333-4444
VM access 
number
Pauses
Password
PPPP 8888   
						

							Listening to voicemail messages
W
hen new messages have been recorded,
“ Voicemail msg. via phone co. ” is
displayed if message indication service is available. Handset / Base unit
1 MM

ENUN#330
R The speakerphone turns on.
R Lift the corded handset if needed.
2 Follow the pre-recorded instructions.
3 When finished, hang up.
Note:
R You can also use the  MACCESS N soft key, if
displayed, to play new voicemail messages.
R If the handset and base unit still indicate there
are new messages even after you have listened
to all new messages, turn it off by pressing and
holding  # until the handset or base unit beeps. Wall mounting
T
 he base unit can be mounted on a wall by
changing the wall mounting adaptor’s position.
Note:
R Make sure that the wall and the fixing method
are strong enough to support the weight of the
unit. Base unit
1
T

o remove the wall mounting adaptor, push
down the release levers ( A). Remove the
adaptor ( B). 2
A 
Turn the adaptor so that the words “UP
WALL” are facing up.
B Tuck the telephone line cord inside the wall
mounting adaptor.
C  Connect the AC adaptor cord and
telephone line cord. 3
I
nsert the lower tabs of the adaptor into the
unit’s bottom slots ( A), then insert by pushing
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AB
AB 21 3  
						

							down the levers of the adaptor into the upper
s
lots ( B).
R The words “UP WALL” should be facing up. 4
M
ount the unit on a wall then slide down to
secure in place.
RThis product is compliant with the following
wall phone plate sizes (2 types).  83 mm (3 
1
/4  
 inches)  102 mm (4 inches)
F

it the slots of the unit onto the
corresponding wall phone plate tabs for
( ) and ( ) respectively.
Charger
D

rive the screws ( ) (not supplied) into the wall.
 27.2 mm (1 
1
/1
 6 inches) 66
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A AB B 1 2 3 4 1
2
3
4 3
4 1 2 1
2  
						

							Error messages
Display message Cause/solution
Ask phone
c ompany for
VM access # R
You have not stored the voicemail access number. Store the
number (page 64).
Base no power
o
 r
No link. Re-
connect base
AC adaptor. R
Confirm the base unit’s AC adaptor is connected to the unit and
the power outlet correctly.
R The handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset’s registration may have been canceled. Re-register
the handset (page 48).
Busy RN
o cellular phone is paired to the base unit. Pair a cellular phone
(page 16).
R The called unit is in use.
R Other units are in use and the system is busy. Try again later.
R The handset you are using is too far from the base unit. Move
closer and try again.
R Only 2 Bluetooth devices can be used with the unit at the same
time (for example, 2 cellular lines, or the headset and 1 cellular
line).
Check tel line RT
he supplied telephone line cord has not been connected yet or
not connected properly. Check the connections (page 9).
R If you do not connect the telephone line cord and use only cellular
lines, set the cellular line only mode (page 18).
Error!! RR
ecording was too short. Try again.
RSomeone is using a cellular line or headset. Try again later.
R The phonebook copy is incomplete (page 52). The cellular phone
is disconnected from the base unit. Make sure that other
Bluetooth devices are not connected to the cellular phone, and try
again.
Failed RA
lthough the unit tried to connect to the cellular phone or
headset, the connection has been failed.
– Someone is using a cellular line or headset. Try again later.
– Make sure that the cellular phone or headset is not connectedto other Bluetooth devices.
Invalid RT
here is no handset registered to the base unit matching the
handset number you entered.
R The handset is not registered to the base unit. Register the
handset (page 48).
Requires
s
 ubscription
to Caller ID. R
You must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed.
Use rechargeable
b
 attery. R
A wrong type of battery such as alkaline or manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
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							Troubleshooting
I f you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert them into the handset again.
If the base unit batteries for power backup are installed, remove the batteries from the base unit, and
then insert them into the base unit again. General use
Problem Cause/solution
The handset does not turn on
e
 ven after installing charged
batteries. R
Place the handset on the charger to turn on the handset.
The unit does not work. RM
ake sure the batteries are installed correctly (page 9).
RFully charge the batteries (page 9).
R Check the connections (page 9).
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset has not been registered to the base unit. Register
the handset (page 48).
I cannot pair a cellular phone to
t
 he base unit. R
Depending on the compatibility of the cellular phone, you may
not be able to pair it to the base unit. Confirm that your cellular
phone supports the hands-free profile (HFP) specification.
R Confirm that the Bluetooth feature of your cellular phone is
turned on. You may need to turn this feature on depending on
your cellular phone.
R The Bluetooth technology on your cellular phone may not be
functioning normally. Turn off and on your cellular phone.
R If your cellular phone is already connected to another Bluetooth
device such as a Bluetooth headset, turn it off or disconnect it
from your cellular phone.
R Some cellular phones may require you to enter the Bluetooth
PIN to pairing. Confirm that you entered the correct PIN. 68
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							Problem Cause/solution
I cannot connect a cellular phone
t o the base unit. R
Confirm that your cellular phone is turned on.
RConfirm that your cellular phone is within base unit range
(page 13).
R Your cellular phone’s Bluetooth feature is turned off. Turn it on.
R Depending on the state of the wireless environment, such as
the presence of any electrical interference, there may be a
delay even if the auto connection feature is turned on. You can
connect to the base unit manually (page 18).
R The cellular phone has not been paired to the base unit. Pair
the cellular phone (page 16).
R If your cellular phone is already connected to another Bluetooth
device such as a Bluetooth headset or other Panasonic DECT
phone, disconnect the device, then perform the connecting
procedure to the base unit.
R If your cellular phone is already registered on another
Panasonic DECT phone, this function will not work properly. We
strongly recommend that you remove the registration of this
phone on both your cellular phone and on the other Panasonic
DECT phone.
I cannot hear a dial tone. RM
ake sure that the CELL indicator lights up (page 14).
RThe base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working telephone
operates properly, contact our service personnel to have the
unit repaired. If the working telephone does not operate
properly, contact your phone service provider.
The base unit beeps. RN
ew messages have been recorded. Listen to the new
messages (page 58).
The unit does not work during a
p
 ower failure. R
You can insert 2 AAA (R03) batteries (not supplied) into the
base unit that will power the unit temporarily in the event of a
power failure (page 10).
R The base unit display is blank if the saving mode is  “On ”
(page 10). Menu list
Problem Cause/solution
The display is in a language I
c
 annot read. R
Change the display language (page 14).
I cannot register a handset to a
b
 ase unit. R
The maximum number of handsets (6) is already registered to
the base unit. Cancel unused handset registrations from the
base unit (page 48). Battery recharge
Problem Cause/solution
The handset beeps and/or  flashes.
R
B
attery charge is low. Fully charge the batteries (page 9). For assistance, please visit http://shop.panasonic.com/support
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							Problem Cause/solution
I fully charged the batteries, but
–  still flashes,
–  is displayed, or
–
the operating time seems to be shorter. R
C
lean the battery ends ( ,  ) and the charge contacts with a
d
ry cloth and charge again.
R It is time to replace the batteries (page 9). Making/answering calls, intercom
Problem Cause/solution
 is displayed.
R
T
he handset is too far from the base unit. Move closer.
RThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 48).
Noise is heard, sound cuts in and
o
 ut. R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
The handset or base unit does
n
 ot ring. R
The ringer volume for landline is turned off. Adjust the ringer
volume (page 21, 25, 41).
R The ringer volume for cellular line is turned off. Adjust the ringer
volume (page 21, 25, 39).
R The unit which is not selected to ring for cellular calls does not
ring. To change the selection, see page 17.
R Silent mode is turned on. Turn it off (page 45).
I cannot make local calls with the
h
 andset or base unit using a
cellular line. R
You need to add your area code when making cellular calls.
Store your area code in order to automatically add it to the
beginning of the 7-digit phone number when making cellular
calls (page 19).
I cannot make or answer cellular
c
 alls with the handset or base
unit. R
Depending on the cellular phone’s compatibility (page 5), you
may not be able to make or answer cellular calls even if the
cellular phone is connected to the base unit.
R Make sure that the CELL indicator lights up and the cellular
phone is connected to the base unit (page 18).
R Only 2 Bluetooth devices can be used with the unit at the same
time (for example, 2 cellular lines, or the headset and 1 cellular
line).
R The cellular phone is being used separately from your system.
I can make and answer cellular
c
 alls but cannot hear a sound. R
The Bluetooth technology on your cellular phone may not be
functioning normally. Turn off and on your cellular phone.
R Disconnect and reconnect the base unit AC adaptor and try
again.
I cannot switch cellular calls from
t
 he unit to the cellular phone. R
Your cellular phone may not support this feature. Refer to the
operating instructions of your cellular phone.
I cannot make a call using a
l
 andline. R
The dialing mode may be set incorrectly. Change the setting
(page 15). 70
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