Panasonic Kx Tg5471 Operating Instructions Manual

							Useful Information
Answering System Preparation
71
Wall Mounting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
4Adjust the adaptor to hold the base unit, then push it in the direction of 
the arrow until it clicks into place.
5Connect the telephone line cord. Mount the unit, then slide it down.
•Raise the antennas.
6To charge the handset battery:
Place the handset on the base unit.
•The unit beeps once and the CHARGE indicator lights.
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							Wall Mounting
72
To remove the wall mounting adaptor
While pushing down the RELEASE LEVERS (A), remove the adaptor (B).
2
11
RELEASE
LEVERS
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							Answering System Preparation
73For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Useful Information
Direct Commands
 
After pressing [MENU], you can also program menu items directly by pressing ([0] 
to [9], [*] and [#]) instead of using the soft keys.
Menu item Command Selection items Page
Ringer volume[1] [1] [0] : Off  [1] : Low  [2] : Medium   
[3] : Highp. 19
Ringer tone 
(Handset)[1] [2] [1]–[3] : Tone pattern 1–3
[4]–[7] : Melody pattern 1–4
[8]–[9] : Downloaded melody
pattern 1–2 *
1
p. 20
Incoming call tone    
(Handset)[1] [3] [1] : On  [2] : Twice  [0] : Off p. 53
Date and time [4]Go to Step 3 on page 16. –
Voice enhancer[5] [1] : On  [0] : Off p. 29
Activate Caller IQ *2[7] [1]–
View information *4[7] [2] *5Go to Step 4 on page 85. –
Get new information *3[7] [3] *5Go to Step 4 on page 84. –
Turn Caller IQ off *3[7] [4] *5p. 82
Turn Caller IQ on *3[7] [5] *5p. 82
Talking Caller ID
(Handset)[9] [1] : On  [0] : Off p. 33
LCD contrast [0] [1] [1]–[6] : Level 1–6 p. 21
Key tone[0] [2] [1] : On  [0] : Off p. 54
Auto talk[0] [3] [1] : On  [0] : Off p. 18
Caller ID Number Auto 
Edit[0] [4] [1] : On  [0] : Off p. 37
Set dial mode[0] [5] [1] [1] : Pulse  [2] : Tone p. 17
Set flash time[0] [5] [2] [1] : 700 ms  [2] : 600 ms 
[3] : 400 ms  [4] : 300 ms 
[5] : 250 ms  [6] : 110 ms 
[7] : 100 ms  [8] : 90 msp. 52
Set line mode[0] [5] [3] [1] : A  [2] : B p. 18
Number of rings[0] [6] [1] [2]–[7] : 2–7 rings
[0] : Toll saverp. 25
Recording time[0] [6] [2] [1] : 1 minute  [2] : 2 minutes
[3] : 3 minutes  [0] : Greeting only
p. 24
Handset
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							Direct Commands
74
During programming:
When “
  ” or “  ” is displayed, press the right soft key to save the new 
settings.
To exit programming, press [OFF].
•If you press the direct command incorrectly, press [OFF], then re-enter 
programming mode by pressing [MENU].
• For function details, see the corresponding pages.
*
1You need to first download melody data from the openLCR web site.
*2This feature can be used to activate Caller IQ. See the leaflet included with this  
unit for more information.
*
3For openLCR subscribers only.
*4For openLCR subscribers only. If information is not downloaded to your unit, “Get 
new Info.?” will be displayed. To download information, see page 84.
*5After pressing [7], make sure “View Info.?” is displayed, then press the next 
command. If Caller IQ is turned off, “
Turn CIQ on?” is displayed after pressing [7].
Remote code[0] [6] [3]Go to Step 5 on page 66. –
Recording mode[0] [6] [4] [1] : Standard recording
[2] : Enhanced recordingp. 26
Mailbox 2&3 
passwords[0] [6] [5]Go to Step 5 on page 57. –
Change language[0] [8] [1] : English  [2] : Spanish p. 17
Message alert[0] [#] [1] : On  [0] : Off p. 26
Ringer tone 
(Base unit)[0] [*] [1] [1]–[3] : Tone pattern 1–3
[4]–[7] : Melody pattern 1–4
[8]–[9] : Downloaded melody 
pattern 1–2 *
1
p. 21
Incoming call tone
(Base unit)[0] [*] [2] [1] : On  [2] : Twice  [0] : Off p. 53
Handset registration[0] [0]  Go to Step 4 on page 55. –
Talking Caller ID (Base unit)[0] [*] [4] [1] : On  [0] : Off p. 34
Menu item Command Selection items Page
SAVEOK
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							Answering System Preparation
75For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Useful Information
If the Following Appear on Your Display...
The following will be displayed on the handset when the unit needs your attention.
Display messageCause & Remedy
Recharge battery•The battery needs to be charged. Recharge the 
battery (p. 13).
Charge for 6 HRS•The battery has been discharged. The handset will 
not work. Fully charge the battery (p. 12).
No link to base.
Move closer to
base and try
again.•The handset has lost communication with the base 
unit. Walk closer to the base unit, and try again.
•Confirm the base unit’s AC adaptor is plugged in.
•Raise the base unit antennas.
•The handset’s registration may have been canceled. 
Re-register the handset (p. 55).
Please lift up 
and try again.•A handset button was pressed while the handset was 
on the base unit. Lift the handset and press the 
button again.
Busy•The called base unit is in use.
    Error!!
•When you tried to re-register the handset, the 
handset and base unit could not link for some reason, 
such as interference from electrical appliances. Move 
the handset and base unit away from any electrical 
appliances and try again.
System is busy. 
Please try again 
later.•The Answering System is in use (answering a call or 
playing back messages). Try again later.
•The handset has lost communication with the base 
unit. Walk closer to the base unit and try again.
Phone book full
•When you tried to store an item in the phone book, 
the phone book memory was full. Press [OFF] to exit 
programming mode. To erase other items from the 
phone book, see page 43.
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							76
Troubleshooting
If the handset display shows error messages, see “If the Following Appear on 
Your Display...” (p. 75) for the Cause & Remedy.
Telephone System
Problem Cause & Remedy
“No link to base.
Move closer to
base and try
again.” is displayed and an 
alarm tone sounds.•The handset has lost communication with the 
base unit. Walk closer to the base unit, and 
try again.
•Confirm the base unit’s AC adaptor is 
plugged in.
•Raise the base unit antennas.
•If the above remedies do not solve the 
problem, the handset may have lost 
communication with the base unit. Register 
the handset again (p. 55).
Static, sound cuts in/out, 
fades. Interference from other 
electrical units.•Move the handset and base unit away from 
other electrical appliances (p. 3).
•Walk closer to the base unit.
•Raise the base unit antennas.
•Turn on the Clarity Booster feature (p. 29).
•If the unit is connected to a telephone line 
with DSL service, you may hear noise from 
the receiver or speaker during conversations. 
We recommend connecting a noise filter 
(contact your DSL service provider) to the 
telephone line between the unit and the 
telephone line jack.
The base unit and/or handset 
does not ring.•The ringer volume is turned off. Set to high, 
medium, or low (p. 19, 20).
The handset display is blank.•If the handset display is blank, fully charge 
the battery (p. 12).
You cannot program any 
function items.•Programming is not possible while the 
handset and/or base unit is being used.
•Do not pause for over 60 seconds while 
programming.
•Walk closer to the base unit.
•While another user is listening to messages 
or the Answering System is handling a call, 
you cannot program. Try again later.
While programming or 
searching, the handset or 
base unit starts to ring and the 
program/search stops.•A call is coming in. To answer the call, press 
[
C], [s] or [SP-PHONE]. Start again from 
the beginning after hanging up.
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							Useful Information
Answering System Preparation
77
Troubleshooting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
You cannot make an intercom/
outside call.•Your handset is in remote operation mode 
(p. 60). Exit by pressing [OFF].
•The handset you called is too far from the 
base unit.
You cannot redial.•If the last number dialed was more than 48 
digits long, the number will not be redialed 
correctly.
•The [REDIAL/PAUSE] button on the base 
unit functions as either redial or pause. It will 
redial the last number dialed if pressed 
before dialing any digits (p. 30). If another 
number has been dialed first, it will operate 
as a pause button (p. 50).
You cannot make long 
distance calls.•Please make sure you have long distance 
service. 
•Check if Caller IQ feature is turned on. Turn 
Caller IQ feature off (p. 82).
The handset does not display 
the caller’s name and/or 
phone number.•You have not subscribed to Caller ID service. 
Contact your telephone company to 
subscribe.
•If your unit is connected to any additional 
telephone equipment such as Caller ID box 
or wireless telephone jack, disconnect the 
unit from the equipment and plug the unit 
directly into the wall jack.
•If the unit is connected to a telephone line 
with DSL service, the unit may not display 
caller’s name and/or phone number properly. 
We recommend connecting a noise filter 
(contact your DSL service provider) to the 
telephone line between the unit and the 
telephone line jack.
•The name display service may not be 
available in some areas. Contact your 
telephone company for details.
•Other telephone equipment may be 
interfering with this unit. Disconnect the other 
equipment and try again.
•The caller requested not to send caller 
information (p. 32).
•If a call is being transferred to you, the caller 
information will not be displayed.
•Generally caller information is displayed from 
the 2nd ring.
Problem Cause & Remedy
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							Troubleshooting
78
The handset and/or base unit 
does not announce the 
displayed caller’s name.•The handset and/or base unit ringer volumes 
are turned off. Set to high, medium, or low 
(p. 19, 20).
•The Talking Caller ID feature is turned off. 
Turn it on (p. 33, 34).
The handset and/or base unit 
does not announce the 
displayed caller’s name 
properly.•Name pronunciation may vary. Name 
pronunciation quality is based on names 
most commonly used in the United States.
•The handset and/or base unit will announce 
each letter of abbreviations, such as “Co.” 
and “Inc.”.
•Caller ID supports names of up to 15 letters. 
If the caller’s name has more than 15 letters, 
the name will not be announced correctly.
The handset cannot 
automatically edit the Caller 
List/incoming phone numbers.•The Caller ID Number Auto Edit feature is 
turned off. Turn it on (p. 37) and try again.
•You need to press [C] or [s] after editing 
the number.
The handset display exits the 
Caller List or phone book.•Do not pause for over 60 seconds while 
searching.
The Ringer/Message Alert 
indicator flashes slowly when 
the handset is not ringing and 
in use.•The Message Alert is turned on and new 
messages have been recorded. Turn the 
Message Alert off (p. 26) or listen to the new 
messages (p. 59, 60, 65).
You cannot have a 
conversation using the 
headset.•Make sure the optional headset is connected 
properly (p. 69).
•If “SP-phone” is displayed on the handset, 
press [C] to switch to the headset.
Problem Cause & Remedy
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							Useful Information
Answering System Preparation
79
Troubleshooting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Answering System
Problem Cause & Remedy
The Answering System is on, 
but incoming messages are 
not recorded.•The recording time is set to “Greeting only”. 
Select “1 minute”, “2 minutes” or “3 minutes” 
(p. 24).
•Memory is full. Erase unnecessary messages 
(p. 62).
“  ” flashes and the 
ANSWER ON indicator flashes 
rapidly. No new messages are 
recorded.•Memory is full. Erase unnecessary messages 
(p. 62).
You cannot access a mailbox 
from the base unit or the 
handset.•If another user is listening to messages or the 
Answering System is handling a call, you 
cannot access the mailbox. Try again later.
You cannot access a mailbox 
from a touch tone phone.•Make sure you entered the correct remote 
code (p. 66).
•If “Enter Mailbox password” is heard, Mailbox 2 
or 
3 has a password which must be entered 
(p. 57).
•The Answering System may not respond if 
the tones are too short to activate the unit. 
Press each button firmly.
•The Answering System is off. Turn it on 
(p. 68).
When you play back 
messages or turn on the 
Answering System, the base 
unit and handset announce 
the wrong day and time.•The date and time may be set incorrectly. Set 
the date and time again (p. 16).
Caller ID information is not 
displayed during message 
playback (p. 61).•Caller ID information will not be displayed
— if a message is recorded by using [MEMO] 
(p. 63), or
— if a call is transferred to a mailbox and the 
caller leaves a message (p. 64).
FULL
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							Troubleshooting
80
General
You cannot remember your 
mailbox password. You cannot 
retrieve the messages from 
your mailbox.•Confirm the mailbox password using the 
handset (p. 57).
•
If you cannot use the handset, you can 
retrieve the messages from your mailbox after 
erasing the password, using the base unit;
Press [PROGRAM], [MUTE], [#], and 
[9][0][0][0].
Please note that the following settings will 
return to the factory preset with the Mailbox 2 
and 3 passwords.
Problem Cause & Remedy
The handset and/or base unit 
does not work.•Check the settings (p. 11–13).
•Check whether the dialing mode setting is 
correct (p. 17).
•Fully charge the battery (p. 12).
•Clean the charge contacts and charge again 
(p. 13).
•Check battery installation (p. 12).
•Unplug the base unit’s AC adaptor to reset it. 
Plug in, and try again.
•Re-install the battery (p. 12) and fully charge 
it.
Problem Cause & Remedy
Function Factory preset
Date & time —
Dialing mode Tone
Flash time 700ms
Line mode B mode
Answering System On
Number of rings 4
Recording time 3 min
Remote code 11
Recording mode
Standard (16 min)
Base unit ringer volume High
Base unit ringer tone Tone 1
Base unit inco
ming call tone2
Base unit Talking Caller IDOn
Caller IQ featureOff
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