Panasonic Kx Tda50 User Manual
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1.7 Extension Settings User Manual 81 1.7.7 Background Music (BGM) To select and set/cancel 1.7.8 Data Line Security You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission. To set/cancel 1.7.9 Time Service Some extensions may be prohibited from performing this feature. You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again. You can check the current status of the Time Service on the display. Off-hook.On-hook.Enter 1 to set or 0 to cancel. PT Enter 751. Cancel0 Set OR517C.Tone 1 Off-hook.On-hook.Enter 1 to set or 0 to cancel. PT/SLT/PS Set Cancel1 0 OR Enter 730. 307C.Tone
1.7 Extension Settings 82 User Manual 1.7.10 Paralleled Telephone The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing Green: Break mode Red on: Night mode Flashing Red: Holiday mode Any extension user except the managers can check the current status by pressing the Time Service (Day/Night/Lunch/Break) button. Customizing Your Phone 3.1.3 Customizing the Buttons Create or edit a Time Service (Day/Night/Lunch/Break) button. A digital proprietary telephone extension user can choose whether the single line telephone connected in parallel will ring or not, when an incoming call is received. (Default: Ring) Even if No ring is selected, calls can be made and answered on the single line telephone by lifting the handset. If you go off-hook while your paralleled telephone is in use, the call will switch over to you. Press TRANSFER or Time Service (Day/Night/Lunch/Break). While on-hook PT (Time Service (Day/Night/ Lunch/Break)) OR TRANSFER Off-hook.On-hook. DPT Enter 1 to ring or 0 not to ring.Ring No ring 1 0 OR Enter 39. 39C.Tone
1.7 Extension Settings User Manual 83 1.7.11 Wireless XDP Parallel Mode Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS. To s e t To cancel 1.7.12 Extension Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Program Clear.Some wired telephones are prohibited from using this feature. If you go off-hook while your paralleled telephone is in use, the call will switch over to you. Features Default Setting Hot Line*Off Message Waiting—(All the messages that have been left by other extension users)Off Call Pickup DenyAllow Call Forwarding (FWD)*Off Absent MessageOff Paging DenyAllow Timed ReminderCleared PS Enter extension numberof the paired telephone. Press CANCEL. PS extension no. Press TALK. Enter 48. 481C.Tone Enter 1. PSPS Press CANCEL. Press TALK.Enter 48. 480C.Tone Enter 0.
1.7 Extension Settings 84 User Manual * These features may not be reset depending on the system programming. Do Not Disturb (DND)*Off Call Waiting*Enable—Tone Executive Busy Override DenyAllow BGMOff Data Line SecurityOff Paralleled TelephoneThe telephone in parallel rings. Log-in/Log-outLog-in After performing Extension Feature Clear, the setting of Call Waiting becomes Enable— Tone. In this case, dial tone 2 will be heard when you go off-hook.Features Default Setting Off-hook.On-hook. PT/SLT/PS Enter 790. 907C.Tone
1.8 Call Center User Manual 85 1.8 Call Center 1.8.1 Log-in/Log-out, Wrap-up To set Log-in/Log-out You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on. You can also manually select Not Ready mode to temporarily leave a distribution group. Log-in Log-out Wrap-up Talk. Not Ready Ready Off-hook. On-hook. PT/SLT/PS Enter 736. Log-out Log-in0 1 OR Enter ICD Group extension number or . Specified OR ICD Group extension no. All 367 Enter 0 or 1. C.Tone ICD Group: Incoming Call Distribution Group
1.8 Call Center 86 User Manual To enter/leave the Not Ready mode To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode) While on-hook PT/PS Press Log-in/Log-out. (Log-in/Log-out) Specified OR All ICD Group extension no. Enter ICD Group extension number or . ICD Group: Incoming Call Distribution Group While on-hook PT/PS Press Log-in/Log-out of a Specified Group. (Log-in/Log-out of a Specified Group) PT/SLT/PS On-hook. Off-hook. 537 Not Ready Ready1 0 OR Enter 735.Enter 1 or 0. C.Tone PT/PS (Wrap-up) While on-hook Press red or flashing red Wrap-up.*
1.8 Call Center User Manual 87 1.8.2 Incoming Call Distribution Group Monitor — Monitoring the Status of Waiting Calls — Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:* The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode. The Wrap-up button light shows the current status as follows: Off: Ready mode Red on: Not Ready mode Flashing red: Wrap-up mode In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group, even if it belongs to multiple groups. There may be at least one extension in the incoming call distribution group that is in the Log-in mode. The Supervisor extension can control the Log-in/Log-out status of other extensions. For more information, refer to 1.8.2 Incoming Call Distribution Group Monitor. Customizing Your Phone 3.1.3 Customizing the Buttons Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a Wrap-up button. Date/Time & extension no. Busy Status Monitor Initial Display Queuing Monitor Busy Status Monitor Monitoring the Call Status Call Log History Busy Status Monitor Queuing Monitor Log-in/Log-out Monitor Monitoring the Call Status and Log-in/Log-out Status SPRVS EXITEXIT LOG EXIT 739 ICD Group: Incoming Call Distribution Group ICD Group extension no.
1.8 Call Center 88 User Manual Monitoring the Status of Waiting Calls The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed. The current date/time The ICD Group extension number/name The number of waiting calls The longest waiting time The date/time when cleared at last time The total number of received calls The number of overflowed calls The number of unanswered calls The average waiting time of queuing calls To monitor To clear Call Log History The accumulated data is cleared. **** shows if the number to be displayed exceeds the maximum displayable digits. On-hook.Enter ICD Group extension number. Off-hook. Display PT Enter 739. 397C.Tone ICD Group extension no. ICD Group: Incoming Call Distribution Group Display PT Press LOG. LOG Press CLEAR. CLEAR
1.8 Call Center User Manual 89 Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed. To monitor To change the Log-in /Log-out mode 1.8.3 Manual Queue Redirection When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.The DSS button light shows the current status as follows: Off: The extension is not in the group. Green on: Log-in (Ready) mode Flashing green: Log-in (Not Ready) mode Red on: Log-out mode Press SPRVS. Display PT SPRVS After viewing the status of waiting calls Press desired DSS. Display PT (DSS)
1.8 Call Center 90 User Manual To forward the waiting call The Hurry-up button light shows the current status as follows: Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level. Customizing Your Phone 3.1.3 Customizing the Buttons Create or edit a Hurry-up button. PT/PS Press red or flashing red Hurry-up. (Hurry-up)