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Panasonic Kx Tda50 User Manual

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    							1.7 Extension Settings
    User Manual 81
    1.7.7 Background Music (BGM)
    To select and set/cancel
    1.7.8 Data Line Security
    You can protect the line against audible notification tones, such as a call waiting tone during a 
    conversation. Set this feature if your extension has a data communication device, such as a computer 
    or fax machine connected to ensure secure data transmission.
    To set/cancel
    1.7.9 Time Service
    Some extensions may be prohibited from performing this feature.
    You can listen to the background music through your telephone speaker while 
    on-hook. An external music source, such as a radio, can be connected.
    If your extension becomes busy (off-hook, making or receiving a call etc.), the 
    music stops temporarily. When you go back on-hook, the music starts again.
    You can check the current status of the Time Service on the 
    display.
    Off-hook.On-hook.Enter 1 to set 
    or 0 to cancel.
    PT
    Enter    751.
    Cancel0
    Set
    OR517C.Tone
    1
    Off-hook.On-hook.Enter 1 to set
    or 0 to cancel.
    PT/SLT/PS
    Set
    Cancel1
    0
    OR
    Enter    730.
    307C.Tone 
    						
    							1.7 Extension Settings
    82 User Manual
    1.7.10 Paralleled Telephone
    The Time Service (Day/Night/Lunch/Break) button light always shows the current status 
    as follows:
    Off: Day mode
    Green on: Lunch mode
    Flashing Green: Break mode
    Red on: Night mode
    Flashing Red: Holiday mode
    Any extension user except the managers can check the current status by pressing the 
    Time Service (Day/Night/Lunch/Break) button.
    Customizing Your Phone
    3.1.3 Customizing the Buttons
    Create or edit a Time Service (Day/Night/Lunch/Break) button.
    A digital proprietary telephone extension user can choose whether the single 
    line telephone connected in parallel will ring or not, when an incoming call is 
    received.
    (Default: Ring)
    Even if No ring is selected, calls can be made and answered on the single line 
    telephone by lifting the handset.
    If you go off-hook while your paralleled telephone is in use, the call will switch over to 
    you.
    Press TRANSFER or Time Service 
    (Day/Night/Lunch/Break).
    While on-hook
    PT
    (Time Service
    (Day/Night/
    Lunch/Break))
    OR
    TRANSFER
    Off-hook.On-hook.
    DPT
    Enter 1 to ring
    or 0 not to ring.Ring
    No ring
    1
    0
    OR
    Enter    39.
    39C.Tone 
    						
    							1.7 Extension Settings
    User Manual 83
    1.7.11 Wireless XDP Parallel Mode
    Your PS can be used in parallel with a PT or SLT.
    When in this mode, incoming calls to a wired telephone also ring the paired PS.
    To  s e t
    To cancel
    1.7.12 Extension Feature Clear
    You can reset the settings of the following features on your extension to the default settings with one 
    operation.
    This feature is also known as Station Program Clear.Some wired telephones are prohibited from using this feature.
    If you go off-hook while your paralleled telephone is in use, the call will switch over to 
    you.
    Features Default Setting
    Hot Line*Off
    Message Waiting—(All the messages that have been left by other extension users)Off
    Call Pickup DenyAllow
    Call Forwarding (FWD)*Off
    Absent MessageOff
    Paging DenyAllow
    Timed ReminderCleared
    PS
    Enter extension numberof the paired telephone. Press CANCEL.
    PS
    extension no.
    Press TALK. Enter     48.
    481C.Tone
    Enter 1.
    PSPS
    Press CANCEL.
    Press TALK.Enter     48.
    480C.Tone
    Enter 0. 
    						
    							1.7 Extension Settings
    84 User Manual
    * These features may not be reset depending on the system programming. Do Not Disturb (DND)*Off
    Call Waiting*Enable—Tone
    Executive Busy Override DenyAllow
    BGMOff
    Data Line SecurityOff
    Paralleled TelephoneThe telephone in 
    parallel rings.
    Log-in/Log-outLog-in
    After performing Extension Feature Clear, the setting of Call Waiting becomes Enable—
    Tone. In this case, dial tone 2 will be heard when you go off-hook.Features Default Setting
    Off-hook.On-hook.
    PT/SLT/PS
    Enter     790.
    907C.Tone 
    						
    							1.8 Call Center
    User Manual 85
    1.8 Call Center
    1.8.1 Log-in/Log-out, Wrap-up
    To set Log-in/Log-out
    You can control your status in an incoming call 
    distribution group. When in the Log-out mode, 
    incoming calls to the group will not ring at your 
    extension. When you return, calls will again ring at 
    your extension. (Default: Log-in) 
    Even if your extension is logged-in, you can have a 
    specified time period (wrap-up time) when you will not 
    receive calls after completing a previous call. This 
    time can be used for you to write a report and so on.
    You can also manually select Not Ready mode to 
    temporarily leave a distribution group.
    Log-in
    Log-out
    Wrap-up
    Talk.
    Not Ready
    Ready
    Off-hook.
    On-hook.
    PT/SLT/PS
    Enter     736.
    Log-out
    Log-in0
    1
    OR
    Enter ICD Group  
    extension number or     .
    Specified
    OR
    ICD Group
    extension no.
    All
    367
    Enter 0 or 1.
    C.Tone
    ICD Group: Incoming Call Distribution Group 
    						
    							1.8 Call Center
    86 User Manual
    To enter/leave the Not Ready mode
    To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready 
    mode)
    While on-hook
    PT/PS
    Press Log-in/Log-out.
    (Log-in/Log-out)
    Specified
    OR
    All
    ICD Group
    extension no.
    Enter ICD Group extension 
    number or     .
    ICD Group: Incoming Call Distribution Group
    While on-hook
    PT/PS
    Press Log-in/Log-out of a Specified Group.
    (Log-in/Log-out
    of a Specified Group)
    PT/SLT/PS
    On-hook. Off-hook.
    537
    Not Ready
    Ready1
    0
    OR
    Enter     735.Enter 1 or 0.
    C.Tone
    PT/PS
    (Wrap-up)
    While on-hook
    Press red or flashing red Wrap-up.* 
    						
    							1.8 Call Center
    User Manual 87
    1.8.2 Incoming Call Distribution Group Monitor
    — Monitoring the Status of Waiting Calls
    — Monitoring and Changing the Log-in/Log-out Status of Extensions
    The extension assigned as a Supervisor extension can monitor and control the status of other 
    extensions in an incoming call distribution group. It should have a PT with 6-line display. The display 
    and DSS buttons show as follows:* The status will be as follows:
    Ready   Not Ready
    Not Ready   Ready 
    Wrap-up   Not Ready
    The Log-in/Log-out of a specified group button light shows the current status as follows: 
    Off: Log-in mode 
    Red on: Log-out mode
    The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready 
    mode.
    The Wrap-up button light shows the current status as follows:
    Off: Ready mode 
    Red on: Not Ready mode
    Flashing red: Wrap-up mode
    In Wrap-up mode/Not Ready mode, your extension does not receive calls through any 
    group, even if it belongs to multiple groups.
    There may be at least one extension in the incoming call distribution group that is in the 
    Log-in mode.
    The Supervisor extension can control the Log-in/Log-out status of other extensions.
    For more information, refer to 1.8.2 Incoming Call Distribution Group Monitor.
    Customizing Your Phone
    3.1.3 Customizing the Buttons
    Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or 
    a Wrap-up button.
    
    Date/Time & 
    extension no.
    
    Busy Status Monitor
    Initial Display
    
    Queuing Monitor
    
    Busy Status Monitor
    Monitoring the 
    Call Status
    
    Call Log History
    
    Busy Status Monitor
    
    Queuing Monitor
    
    Log-in/Log-out Monitor
    Monitoring the Call Status 
    and Log-in/Log-out Status
    SPRVS
    EXITEXIT
    LOG EXIT
    739
    ICD Group: Incoming Call Distribution Group
    ICD Group
    extension 
    no. 
    						
    							1.8 Call Center
    88 User Manual
     Monitoring the Status of Waiting Calls
    The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an 
    incoming call distribution group has an overflowed call, the display shows the status automatically.
    The following information is displayed.
    
    The current date/time
    The ICD Group extension number/name
    The number of waiting calls
    The longest waiting time
    
    The date/time when cleared at last time
    The total number of received calls
    The number of overflowed calls
    The number of unanswered calls
    The average waiting time of queuing calls
    To monitor
    To clear Call Log History
    The accumulated data is cleared. 
    **** shows if the number to be displayed exceeds the maximum displayable digits.
    On-hook.Enter ICD Group
    extension number. Off-hook.
    Display PT
    Enter     739.
    397C.Tone
    ICD Group
    extension no.
    ICD Group: Incoming Call Distribution Group
    Display PT
    Press LOG.
    LOG
    Press CLEAR.
    CLEAR 
    						
    							1.8 Call Center
    User Manual 89
     Monitoring and Changing the Log-in/Log-out Status of 
    Extensions
    The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution 
    group members by the DSS button light. It can also change their Log-in/Log-out status if needed.
    To monitor
    To change the Log-in /Log-out mode
    1.8.3 Manual Queue Redirection
    When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are 
    put in a waiting queue.
    Extensions can check the status of the queue with the Hurry-up button light, and forward the longest 
    waiting call in the queue to a preset destination manually.
    This feature is also known as Hurry-up Transfer.The DSS button light shows the current status as follows:
    Off: The extension is not in the group.
    Green on: Log-in (Ready) mode
    Flashing green: Log-in (Not Ready) mode
    Red on: Log-out mode
    Press SPRVS.
    Display PT
    SPRVS
    After viewing the status of waiting calls
    Press desired DSS.
    Display PT
    (DSS) 
    						
    							1.8 Call Center
    90 User Manual
    To forward the waiting call
    The Hurry-up button light shows the current status as follows:
    Off: No waiting call.
    Red on: Some calls are waiting. 
    Flashing red: The number of calls exceeds the manual queue redirection level.
    Customizing Your Phone
    3.1.3 Customizing the Buttons
    Create or edit a Hurry-up button.
    PT/PS
    Press red or flashing red Hurry-up.
    (Hurry-up) 
    						
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