Panasonic Kx Tda50 User Manual

							1.7 Extension Settings
User Manual 81
1.7.7 Background Music (BGM)
To select and set/cancel
1.7.8 Data Line Security
You can protect the line against audible notification tones, such as a call waiting tone during a 
conversation. Set this feature if your extension has a data communication device, such as a computer 
or fax machine connected to ensure secure data transmission.
To set/cancel
1.7.9 Time Service
Some extensions may be prohibited from performing this feature.
You can listen to the background music through your telephone speaker while 
on-hook. An external music source, such as a radio, can be connected.
If your extension becomes busy (off-hook, making or receiving a call etc.), the 
music stops temporarily. When you go back on-hook, the music starts again.
You can check the current status of the Time Service on the 
display.
Off-hook.On-hook.Enter 1 to set 
or 0 to cancel.
PT
Enter    751.
Cancel0
Set
OR517C.Tone
1
Off-hook.On-hook.Enter 1 to set
or 0 to cancel.
PT/SLT/PS
Set
Cancel1
0
OR
Enter    730.
307C.Tone 
						

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1.7.10 Paralleled Telephone
The Time Service (Day/Night/Lunch/Break) button light always shows the current status 
as follows:
Off: Day mode
Green on: Lunch mode
Flashing Green: Break mode
Red on: Night mode
Flashing Red: Holiday mode
Any extension user except the managers can check the current status by pressing the 
Time Service (Day/Night/Lunch/Break) button.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Time Service (Day/Night/Lunch/Break) button.
A digital proprietary telephone extension user can choose whether the single 
line telephone connected in parallel will ring or not, when an incoming call is 
received.
(Default: Ring)
Even if No ring is selected, calls can be made and answered on the single line 
telephone by lifting the handset.
If you go off-hook while your paralleled telephone is in use, the call will switch over to 
you.
Press TRANSFER or Time Service 
(Day/Night/Lunch/Break).
While on-hook
PT
(Time Service
(Day/Night/
Lunch/Break))
OR
TRANSFER
Off-hook.On-hook.
DPT
Enter 1 to ring
or 0 not to ring.Ring
No ring
1
0
OR
Enter    39.
39C.Tone 
						

							1.7 Extension Settings
User Manual 83
1.7.11 Wireless XDP Parallel Mode
Your PS can be used in parallel with a PT or SLT.
When in this mode, incoming calls to a wired telephone also ring the paired PS.
To  s e t
To cancel
1.7.12 Extension Feature Clear
You can reset the settings of the following features on your extension to the default settings with one 
operation.
This feature is also known as Station Program Clear.Some wired telephones are prohibited from using this feature.
If you go off-hook while your paralleled telephone is in use, the call will switch over to 
you.
Features Default Setting
Hot Line*Off
Message Waiting—(All the messages that have been left by other extension users)Off
Call Pickup DenyAllow
Call Forwarding (FWD)*Off
Absent MessageOff
Paging DenyAllow
Timed ReminderCleared
PS
Enter extension numberof the paired telephone. Press CANCEL.
PS
extension no.
Press TALK. Enter     48.
481C.Tone
Enter 1.
PSPS
Press CANCEL.
Press TALK.Enter     48.
480C.Tone
Enter 0. 
						

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84 User Manual
* These features may not be reset depending on the system programming. Do Not Disturb (DND)*Off
Call Waiting*Enable—Tone
Executive Busy Override DenyAllow
BGMOff
Data Line SecurityOff
Paralleled TelephoneThe telephone in 
parallel rings.
Log-in/Log-outLog-in
After performing Extension Feature Clear, the setting of Call Waiting becomes Enable—
Tone. In this case, dial tone 2 will be heard when you go off-hook.Features Default Setting
Off-hook.On-hook.
PT/SLT/PS
Enter     790.
907C.Tone 
						

							1.8 Call Center
User Manual 85
1.8 Call Center
1.8.1 Log-in/Log-out, Wrap-up
To set Log-in/Log-out
You can control your status in an incoming call 
distribution group. When in the Log-out mode, 
incoming calls to the group will not ring at your 
extension. When you return, calls will again ring at 
your extension. (Default: Log-in) 
Even if your extension is logged-in, you can have a 
specified time period (wrap-up time) when you will not 
receive calls after completing a previous call. This 
time can be used for you to write a report and so on.
You can also manually select Not Ready mode to 
temporarily leave a distribution group.
Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready
Off-hook.
On-hook.
PT/SLT/PS
Enter     736.
Log-out
Log-in0
1
OR
Enter ICD Group  
extension number or     .
Specified
OR
ICD Group
extension no.
All
367
Enter 0 or 1.
C.Tone
ICD Group: Incoming Call Distribution Group 
						

							1.8 Call Center
86 User Manual
To enter/leave the Not Ready mode
To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready 
mode)
While on-hook
PT/PS
Press Log-in/Log-out.
(Log-in/Log-out)
Specified
OR
All
ICD Group
extension no.
Enter ICD Group extension 
number or     .
ICD Group: Incoming Call Distribution Group
While on-hook
PT/PS
Press Log-in/Log-out of a Specified Group.
(Log-in/Log-out
of a Specified Group)
PT/SLT/PS
On-hook. Off-hook.
537
Not Ready
Ready1
0
OR
Enter     735.Enter 1 or 0.
C.Tone
PT/PS
(Wrap-up)
While on-hook
Press red or flashing red Wrap-up.* 
						

							1.8 Call Center
User Manual 87
1.8.2 Incoming Call Distribution Group Monitor
— Monitoring the Status of Waiting Calls
— Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other 
extensions in an incoming call distribution group. It should have a PT with 6-line display. The display 
and DSS buttons show as follows:* The status will be as follows:
Ready   Not Ready
Not Ready   Ready 
Wrap-up   Not Ready
The Log-in/Log-out of a specified group button light shows the current status as follows: 
Off: Log-in mode 
Red on: Log-out mode
The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready 
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode 
Red on: Not Ready mode
Flashing red: Wrap-up mode
In Wrap-up mode/Not Ready mode, your extension does not receive calls through any 
group, even if it belongs to multiple groups.
There may be at least one extension in the incoming call distribution group that is in the 
Log-in mode.
The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to 1.8.2 Incoming Call Distribution Group Monitor.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or 
a Wrap-up button.

Date/Time & 
extension no.

Busy Status Monitor
Initial Display

Queuing Monitor

Busy Status Monitor
Monitoring the 
Call Status

Call Log History

Busy Status Monitor

Queuing Monitor

Log-in/Log-out Monitor
Monitoring the Call Status 
and Log-in/Log-out Status
SPRVS
EXITEXIT
LOG EXIT
739
ICD Group: Incoming Call Distribution Group
ICD Group
extension 
no. 
						

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88 User Manual
 Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an 
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.

The current date/time
The ICD Group extension number/name
The number of waiting calls
The longest waiting time

The date/time when cleared at last time
The total number of received calls
The number of overflowed calls
The number of unanswered calls
The average waiting time of queuing calls
To monitor
To clear Call Log History
The accumulated data is cleared. 
**** shows if the number to be displayed exceeds the maximum displayable digits.
On-hook.Enter ICD Group
extension number. Off-hook.
Display PT
Enter     739.
397C.Tone
ICD Group
extension no.
ICD Group: Incoming Call Distribution Group
Display PT
Press LOG.
LOG
Press CLEAR.
CLEAR 
						

							1.8 Call Center
User Manual 89
 Monitoring and Changing the Log-in/Log-out Status of 
Extensions
The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution 
group members by the DSS button light. It can also change their Log-in/Log-out status if needed.
To monitor
To change the Log-in /Log-out mode
1.8.3 Manual Queue Redirection
When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are 
put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest 
waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.The DSS button light shows the current status as follows:
Off: The extension is not in the group.
Green on: Log-in (Ready) mode
Flashing green: Log-in (Not Ready) mode
Red on: Log-out mode
Press SPRVS.
Display PT
SPRVS
After viewing the status of waiting calls
Press desired DSS.
Display PT
(DSS) 
						

							1.8 Call Center
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To forward the waiting call
The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting. 
Flashing red: The number of calls exceeds the manual queue redirection level.
Customizing Your Phone
3.1.3 Customizing the Buttons
Create or edit a Hurry-up button.
PT/PS
Press red or flashing red Hurry-up.
(Hurry-up)