Panasonic Kx-Td500 Features Guide

122 Features Guide
E(A)Features Guide
Extension Group Ñ Automated Attendant (AA) Group
DescriptionThis is one of seven incoming call services assignable on an
Extension Group basis. 
If Voice Processing System is integrated with your KX-TD500 sys-
tem (VPS Integration), we recommend to group multiple AA
extensions together as an AA Group.
This ensures that callers who need AA service can surely access it.
Within a group, an incoming call hunts for an idle AA extension in
a circular way.
AA Group can be...

Features Guide 123
Features GuideE(O)
Extension Group Ñ Operator Group
DescriptionThis is one of seven incoming call services assignable on an
Extension Group basis.
It is efficient to handle a high volume of operator-seeking calls by a
group of extensions called ÒOperator Group,Ó which can consist of
one or more extensions.
Within an Operator Group, an operator-seeking call (extension/out-
side) may come in on a single operator (Single) or all operators in the
group simultaneously (Multi) depending on...

124 Features Guide
E(O)Features Guide
(1) Outline sketch of Operator feature.
1. When ÒRinging TypeÓ is set to ÒMulti.Ó
An incoming call (intercom / outside call) arrives at all Operator extensions at the same time.
2. When ÒRinging TypeÓ is set to ÒSingle.Ó
An incoming call (intercom / outside call) arrives at an Operator extension.These calls are waiting until
the 1st call is answered.
Operator Group
Extension AExtension BExtension C
Calls have arrived at an Operator Group
Calls have arrived at an...

Features Guide 125
Features GuideE(O)
(2) What if all Operator extensions are busy ?
Note:
¥ An incoming call which is arriving on a CO key of an Operator PT extension is regarded as an
arrived call.All Busy
Waiting QueueWaiting Queue
Waiting QueueIntercept Destination
Outside calls Intercom calls
Overflow Destination
is not programmedOverflow Destination
is programmed
Overflow Destination
Intercept Destination
is not programmedIntercept Destination
is programmed
(Overflow timer)
(Intercept timer) 

126 Features Guide
E(R)Features Guide
Extension Group Ñ Ring Group
DescriptionThis is one of seven incoming call services assignable on an
Extension Group basis.
Allows both extension and outside users to ring all extensions in a
Ring Group simultaneously by dialing the Floating Directory
Number (FDN) of the Ring Group.
This feature is useful for talking to or transferring calls to anyone
in the same group. 
Ring Group can be made up by assigning the group type of an
Extension Group as ÒRing.Ó Up to 128...

Features Guide 127
Features GuideE(S)
Extension Group Ñ Station Hunting Group (Circular)
DescriptionThis is one of seven incoming call services assignable on an
Extension Group basis.
If the called extension is busy, Station Hunting redirects the incom-
ing call to an idle extension within the same Extension Group.
In the Circular Hunting Group, the extensions are searched in phys-
ical number order (from lower to higher) of the extension port until
an idle one is found.
Station Hunting Group (Circular)...

128 Features Guide
E(S)Features Guide
Extension Group Ñ Station Hunting Group (Terminate)
DescriptionThis is one of seven incoming call services assignable on an
Extension Group basis.
If the called extension is busy, Station Hunting redirects the incom-
ing call to an idle extension within the same Extension Group.
In the Termination Hunting Group, the extensions are searched
until reaching the extension which has the highest physical port
number in the group.
Station Hunting Group (Terminate) can be...

Features Guide 129
Features GuideE(U)
2. If the 1st call arrives at extension A, the
2nd call will arrive at extension B.
3. When the 2nd call arrives at extension B,
the 3rd call will arrive at extension C.
Extension Group Ñ Uniform Call Distribution (UCD) Group
DescriptionThis is one of seven incoming call services assignable on an Extension Group
basis. Calls to a UCD group are distributed uniformly among the group mem-
bers so that each member can share the same load.  Calls to a UCD group
hunt for...

130 Features Guide
E(U)Features Guide
Notes:
1. Busy status
If group members are in one of the following conditions, they are considered as busy.
¥ The extension is in Call Forwarding/Do Not Disturb (FWD/DND) mode.
Ñ Calls to a UCD Group may ring the extension in FWD/DND mode, or skip it. This is
determined by System Programming (Section 4.3.2 Group - Extension Group,
ÒFWD/DND ModeÓ in the Installation Manual).
¥ Another call is already ringing on the extension.
¥ The extension is off-hook.
¥ The...

Features Guide 131
Features GuideE(U)
5. Auto  Logout
A member extension may be logged-out automatically, if it does not answer the call for pre-
determined times (1-10) consecutively.
This is determined by System Programming (Section 4.3.2 Group - Extension Group, ÒAuto
LOGOUT ModeÓ in the Installation Manual).
PT:To use this feature correctly, program Login/Logout button. After the system 
activates Auto Logout, press Login/Logout button in the off-hook status to go back 
to the Login mode.
SLT:After...