Panasonic Kx Mc6040 Operating Instructions Manual

11. Help
81
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11 Help Error Messages
11.1 Error messages – Reports
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the 
confirmation and journal reports (page 43).
MessageCodeCause & Solution
Communication Error40-42
46-72
FFLA transmission or reception error occurred. Try 
again or check with the other party.
43
44LA line problem occurred. Connect the telephone line 
cord to a different...

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11.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
DisplayCause & Solution
“Call Service”LThere is something wrong with the unit. Contact our service personnel.
“Change Supplies Toner 
Empty”
“Change Supplies Black  
:Empty”LThe toner cartridge life is finished (page 9). Replace the toner cartridge 
immediately.
Note:
L“Black”: Black toner
L“Cyan”: Cyan toner...

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83
For assistance, please visit http://www.panasonic.com/help “Check Pick Up Input 
Tray #1”LRecording paper was not fed into the unit properly. Re-insert the recording 
paper (page 99).
Note:
L“#1”: Standard input tray
L“#2”: Optional input tray
“Color Drum Life Low”
“Monochrome Drum Life 
Low”LThe drum cartridge life is near its end. Replace the drum cartridge as soon 
as possible.
“Color Drum Replace”
“Monochrome Drum 
Replace”LThe drum cartridge life is finished. Replace the drum cartridge...

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84
For assistance, please visit http://www.panasonic.com/help “Memory Overflow”LWhen printing a file, the document being stored exceeded the memory 
capacity of the unit. Change the printer settings (page 29).
“Modem Error”LThere is something wrong with the unit’s modem. Contact our service 
personnel.
“No Fax Reply”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“Out of Paper Input Tray 
#1”LRecording paper is not installed or the paper input tray has run...

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85
For assistance, please visit http://www.panasonic.com/help “Waste Toner Not 
Installed”
“Waste Toner Cartridge 
Not Installed”LThe waste toner cartridge is not installed. Install it (page 10).
DisplayCause & Solution 

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Troublesh ooting
11.3 When a function does not work
11.3.1 General
ProblemCause & Solution
The unit does not work.LCheck the connections (page 18, 26).
The recording paper exit 
becomes full quickly or the 
recording paper does not 
stack properly at the 
recording paper exit.LHigh humidity may cause the recording paper to curl. Try turning the paper 
over and re-inserting it. If the curl on the paper is heavy, please remove it 
from...

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11.3.2 Printing problems
I forgot the password for 
feature programming via 
remote operation.LYou may have changed the feature programming password. If you do not 
remember it, assign a new password using feature #155 (page 57). When 
required to enter the current password, enter “0101” instead.
ProblemCause & Solution
I cannot print in 
monochrome.
OR
I cannot print in color.LWhen using the unit as a printer, change the color mode...

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11.3.3 Scanner
I cannot find the PCL driver.LThe PCL driver can be found in the following folder on the supplied CD-
ROM.
Operating system Folder path
Windows 98/Windows Me “D:\Drivers\Object\Printer\Win98\PCL”
Windows 2000/Windows XP 
Home/Windows Vista x32“D:\Drivers\Object\Printer\x32\PCL”
Windows XP Professional x64 
Edition/Windows Vista x64“D:\Drivers\Object\Printer\x64\PCL”
(where “D” is the drive letter of your CD-ROM drive)...

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11.3.4 Copier
11.3.5 Fax
The name of the desired 
computer is not displayed on 
the unit when scanning 
documents from the unit 
(LAN connection only).LThe printer driver has not been installed. Install it on your computer (page 
25).
LThe PC name list up feature has been set to [Off]. Set [PC name list up 
on device] to [On] (page 27).
LThe maximum number of computers on the LAN is connected to the unit (up 
to 30 computers). Set [PC...

11. Help
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For assistance, please visit http://www.panasonic.com/help The other party complains 
that received documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 37) 
and make a lighter copy of the document, using “Text” resolution (page 
42), and try again.
I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is...