Panasonic Kx Fpg378 Operating Instructions Manual

							10. Help
79
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10 He lp 10 Fo r  Fax  Ad vantage  as sistanc e,  call 1 -8 00-435-732 9.
Erro r Mess ages
10.1 Error messages – 
Reports
If a problem occurs during fax transmission or 
reception, one of the following messages will be 
printed on the sending and journal reports (page 
48).
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
LA transmission or reception error occurred. 
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
LA line problem occurred. Connect the 
telephone line cord to a different jack and try 
again.
LAn overseas transmission error occurred. Try 
using the overseas mode (feature #23 on 
page 70).
DOCUMENT JAMMED
LThe document is jammed. Remove the 
jammed document (page 91).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)
LA transmission or reception error occurred 
because of a problem with the other party’s 
fax machine. Check with the other party.
JUNK FAX PROH. REJECT
LThe junk fax prohibitor feature of this unit 
rejected fax reception.
MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 16) 
or clear the jammed paper (page 89).
NO DOCUMENT
LThe document was not fed into the unit 
properly. Re-insert the document and try 
again.
OTHER FAX NOT RESPONDING
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s fax machine rang too many 
times. Send the fax manually (page 47).
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY
L{STOP} was pressed, and fax transmission 
or reception was canceled.OK
LFax transmission or reception was 
successful.10.2 Error messages – 
Display
If the unit detects a problem, one or more of the 
following messages will appear on the display.
10.2.1 Base unit
—————————————————————
BUSY
LThe handset you tried to copy phone book 
items to is in use.
—————————————————————
CALL SERVICE
LThere is something wrong with the unit. 
Contact our service personnel.
—————————————————————
CHECK DOCUMENT
LThe document was not fed into the unit 
properly. Re-insert the document. If 
misfeeding occurs frequently, clean the 
document feeder rollers (page 92) and try 
again.
LAttempted to send a document longer than 
600 mm (23
5/8). Press {STOP} to remove 
the document. Divide the document into two 
or more sheets, and try again.
—————————————————————
CHECK MEMORY
LThe base unit memory (telephone numbers, 
parameters, etc.) has been erased. Re-
program.
—————————————————————
CHECK PAPER
LThe recording paper is not installed or the 
unit has run out of paper. Install paper and 
press {START} to clear the message.
LThe recording paper was not fed into the unit 
properly (page 91). Reinstall paper (page 16) 
and press {START} to clear the message.
LThe recording paper has jammed near the 
recording paper entrance. Clear the jammed 
paper (page 89) and press {START} to clear 
the message.
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COVER OPEN
b
CHECK FILM
LThe covers are open. Close them.
LThe ink film is empty. Replace the ink film 
with a new one (page 15).
LThe ink film is not installed. Install it (page 
13).
LThe ink film is slack or creased. Tighten it 
(see step 5 on page 14).
—————————————————————
ERROR!!
LThe handset tried to copy phone book items 
(page 38) but the copy has been stopped.
—————————————————————
FAXINMEMORY
LThe unit has a document in memory. See the 
other displayed message instructions to print 
out the document.
—————————————————————
FAX MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 16) 
or clear the jammed paper (page 89).
LWhen performing memory transmission, the 
document being stored exceeded the 
memory capacity of the unit. Send the entire 
document manually.
—————————————————————
FILM EMPTY
b
COVER OPEN
LThe ink film is empty. Replace the ink film 
with a new one (page 15).
LThe ink film is slack. Tighten it (see step 5 on 
page 14) and install again.
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
—————————————————————
FILM NEAR EMPTY
LThe remaining ink film is low. Prepare a new 
ink film (page 9).—————————————————————
INCOMPLETE
LThe phone book copy stopped because the 
destination handset was out of range.
—————————————————————
MEMORY FULL
LWhen making a copy, the document being 
stored exceeded the memory capacity of the 
unit. Press {STOP} to clear the message. 
Divide the document into sections.
—————————————————————
MESSAGE FULL
LThere is no room left in memory to record 
voice messages. Erase unnecessary 
messages (page 61, 62).
—————————————————————
MODEM ERROR
LThere is something wrong with the unit’s 
modem. Contact our service personnel.
—————————————————————
NO FAX REPLY
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
—————————————————————
NO ITEMS STORED
LYou tried to copy your phone book items to 
the handset, but your phone book was empty.
—————————————————————
OPEN CABINET
CHECK FILM SLACK
b
OPEN CABINET
CHECK FILM TYPE
LPlease use genuine Panasonic replacement 
film (page 9).
LThe ink film is slack. Tighten it (see step 5 on 
page 14).
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
—————————————————————
PAPER JAMMED
LA recording paper jam occurred. Clear the 
jammed paper (page 89).
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PHONE BOOK FULL
LThere is no space to store new items in the 
phone book. Erase unnecessary items (page 
38).
LThe phone book memory of the handset is 
already full, or became full when copying 
phone book items. Copying was stopped. 
Press {STOP} to exit the mode (page 38). 
Erase other stored items in the handset 
phone book (page 38), then try again.
—————————————————————
PLEASE WAIT
LThe unit is checking that there is no slack or 
crease on the ink film. Wait for a moment 
while the check is completed.
—————————————————————
REDIAL TIME OUT
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
—————————————————————
REMOVE DOCUMENT
LThe document is jammed. Remove the 
jammed document (page 91).
LPress {STOP} to eject the jammed paper.
—————————————————————
SERIAL ERROR
LThere is something wrong with the unit. 
Contact our service personnel. The handset 
will not work. So, if you make a call, use the 
base unit.
—————————————————————
TRANSMIT ERROR
LA transmission error occurred. Try again.
LIf you send a fax overseas, try the following:
–Use the overseas transmission mode 
(feature #23 on page 70).
–Add 2 pauses at the end of the telephone 
number or dial manually.
—————————————————————
UNIT OVERHEATED
LThe unit is too hot. Stop using the unit for a 
while and let the unit cool down.
10.2.2 Handset
—————————————————————
LThe called base unit is in use.
—————————————————————
LThe battery has been discharged. The 
handset will not work. Fully charge the 
battery (page 20).
—————————————————————
LWhen you tried to re-register the handset, the 
handset and the base unit could not link for 
some reason, such as interference from 
electrical appliances. Move the handset and 
the base unit away from the electrical 
appliances and try again.
—————————————————————
LThe base unit is conducting an outside call or 
a parallel connected telephone is in use.
—————————————————————
LThe base unit is on hold for an outside call.
—————————————————————
Busy
Charge for 6h
Error!!   
Line in use
Line on hold
No link to base.
Move closer to
base, try again.   
    
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For Fax Advantage assistance, call 1-800-435-7329. LThe handset has lost communication with the 
base unit. Move closer to the base unit, and 
try again.
LRaise the base unit antenna.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 78).
—————————————————————
LThere is no space to store new items in 
phone book. Erase unnecessary items (page 
38).
—————————————————————
LA handset button was pressed while the 
handset was on the base unit. Lift the 
handset and press the button again.
—————————————————————
LThe battery needs to be charged. Recharge 
the battery (page 20).
—————————————————————
LThe handset has lost communication with the 
base unit. Move closer to the base unit and 
try again.
LThe base unit user is listening to messages. 
Try again later.
Phone book full   
Please lift up
and try again.
Recharge battery
System is busy.
Please try again
later.
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							10. Help
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Troubles hooting
10.3 When a function does not work, check here
10.3.1 Initial settings
10.3.2 General
ProblemCause & Solution
I cannot hear a dial tone.LIf you used a splitter to connect the unit, remove the splitter and 
connect the unit to the wall jack directly. If the unit operates 
properly, check the splitter.
LDisconnect the unit from the telephone line and connect a known 
working telephone. If the working telephone operates properly, 
contact our service personnel to have the unit repaired. If the 
working telephone does not operate properly, contact your 
telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections.
LIf you connected the fax machine through a computer modem, 
connect the fax machine directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting 
(feature #13 on page 70, or page 76).
The unit does not work.LCheck the battery is installed correctly (page 17).
LCheck the connections (page 19).
LFully charge the battery (page 20).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 27, 28).
ProblemCause & Solution
The unit displays “CHECK 
PAPER” even though 
paper is inserted.LThe paper is inserted halfway. Insert it correctly (page 91) and 
press {START} to clear the message.
The other party complains 
they only hear a fax tone 
and cannot talk.LFAX ONLY mode is set. Tell the other party the number is only used 
for faxes.
LChange the receiving mode to TEL mode (page 51) or TAM/FAX 
mode (page 52).
LIf you use a Distinctive Ring service, make sure you have set the 
same ring pattern assigned by the telephone company (page 55).
The {REDIAL/PAUSE} 
button does not function 
properly.LIf this button is pressed during dialing, a pause will be inserted. If 
pressed immediately after a dial tone is obtained, the last number 
dialed will be redialed.
The receiving mode does 
not function properly.LThe Distinctive Ring is set (feature #31 on page 71).
During programming, I 
cannot enter the code or 
ID number.LAll or part of the number is the same as another code or ID. 
Change the number:
–remote operation ID (code): feature #11 on page 69, or page 
77,
–fax activation code: feature #41 on page 72,
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10.3.3 Cordless handset
The ink film runs out 
quickly.LEven if there are only a few sentences, every page that comes out 
of the machine is considered a full page.
LTurn OFF the following features:
–confirmation report: feature #04 on page 69.
–journal report: feature #22 on page 70.
–Caller ID list: feature #26 on page 71.
The unit beeps.LRecording paper/ink film has run out. Press {STOP} to stop the 
beeps and install paper/ink film.
Whenever I try to retrieve 
my voice mail messages, I 
am interrupted by the fax 
tone.LYou are probably entering {*}{#}{9}. This is the default setting 
for the fax activation code. If you use a voice mail service, turn the 
fax activation feature OFF or reprogram the activation code 
(feature #41 on page 72).
The speakerphone is not 
working.LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, adjust the volume.
I cannot page the handset 
or base unit.LThe handset is too far from the base unit.
The unit does not display 
the caller’s name and/or 
telephone number.LYou need to subscribe to a Caller ID service.
LOther telephone equipment may be interfering with your phone. 
Disconnect it and try again.
LOther electrical appliances connected to the same outlet may be 
interfering with the Caller ID information.
LTelephone line noise may be affecting the Caller ID information.
LThe caller requested not to send his/her information (page 39).
LIf a call is being transferred to you, the caller information will not be 
displayed.
The Caller ID list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned OFF. Turn it ON 
and try again (page 42).
The display exits the 
Caller ID List while 
viewing caller 
information.LDo not pause for over 1 minute on the handset or 3 minutes on the 
base unit while searching.
ProblemCause & Solution
The handset does not 
work.LMake sure that the battery is installed correctly (page 17).
LFully charge the battery (page 20).
LClean the charge contacts and charge again (page 20).
LUnplug the base unit’s power cord to reset. Plug in, and try again.
LRe-install the battery (page 17) and fully charge it.
The handset does not 
ring.LThe ringer volume is set to OFF. Adjust it (page 27).
The display shows “No 
link to base. Move 
closer to base, try 
again.” and an alarm 
tone sounds.LThe handset is too far from the base unit.
Move closer and try again.
LPlug in the base unit’s power cord.
LRaise the base unit antenna.
LThe handset may have lost communication with the base unit. 
Register the handset again (page 78).
ProblemCause & Solution
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For Fax Advantage assistance, call 1-800-435-7329. Static, sound cuts in/out, 
fades. Interference from 
other electrical units.LMove the handset and the base unit away from other electrical 
appliances.
LMove closer to the base unit.
LRaise the base unit antenna.
While programming, the 
handset starts to ring.LTo answer a call, press {TA L K} or {SP-PHONE}. Start again from 
the beginning after hanging up.
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, the number 
will not be redialed correctly.
“Recharge battery” is 
displayed, 68879 flashes 
or the handset beeps 
intermittently.LFully charge the battery (page 20).
“Charge for 6h” and 
68889 are displayed and 
the handset does not 
work.LThe battery has been discharged. Fully charge the battery (page 
20).
I charged the battery fully, 
but “Recharge battery” 
is still displayed and/or 
68879 continues to flash, 
or “Charge for 6h” and 
68889 are displayed.LClean the charge contacts and charge again (page 20).
LThe battery may need to be replaced (page 17). If you install a new 
battery, fully charge it (page 20).
The [CHARGE] indicator 
does not go out after the 
battery has been charged.LThis is normal.
I cannot receive 
documents by pressing 
{*}{#}{9} on the 
handset.LYou must set remote fax activation to ON (feature #41 on page 72) 
beforehand.
LPress {*}{#}{9} firmly.
LThe memory is full of received documents due to a lack of 
recording paper or a recording paper jam. Install paper or clear the 
jammed paper.
The handset display is 
blank.LFully charge the battery (page 20).
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is connected properly (page 
18).
LIf “SP-phone” is displayed on the handset, press {TA L K} to 
switch to the headset.
I cannot program items.LProgramming is not possible while the handset and/or base unit is 
being used.
LDo not pause for over 1 minute while programming.
LMove closer to the base unit.
LWhile another user is listening to messages or the telephone 
answering machine is answering a call, you cannot program. Try 
again later.
ProblemCause & Solution
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10.3.4 Fax – sending
10.3.5 Fax – receiving
ProblemCause & Solution
I cannot send documents.LThe other party’s fax machine is busy or has run out of recording 
paper. Try again.
LThe other party’s machine is not a fax machine. Check with the 
other party.
LThe other party’s fax machine failed to answer the fax 
automatically. Send the fax manually (page 47).
I cannot send a fax 
overseas.LUse the overseas transmission mode (feature #23, on page 70).
LAdd two pauses at the end of the telephone number or dial 
manually.
The other party complains 
that letters on their 
received document are 
distorted or not clear.LIf your line has special telephone services such as call waiting, the 
service may have been activated during fax transmission. Connect 
the unit to a line that does not have these services.
LAn extension telephone on the same line is off the hook. Hang up 
the extension telephone and try again.
LTry copying the document with this unit. If the copied image is clear, 
there may be something wrong with the other party’s machine.
The other party complains 
that black lines, white 
lines or smudges appear 
on their received 
document.LThe scanner glass or rollers are dirty with correction fluid, etc. 
Clean them (page 92). Please do not insert a document before 
correction fluid has dried completely.
ProblemCause & Solution
I cannot receive 
documents.LWhen you have a single telephone line and subscribe to a voice 
mail service, you must also subscribe to a Distinctive Ring service 
(page 55).
LThe ink film is empty. Replace the ink film with a new one (page 
15).
I cannot receive 
documents automatically.LThe receiving mode is set to TEL mode.
Change the receiving mode:
–TAM/FAX mode (page 52) or FAX ONLY mode (page 53).
LThe time taken to answer the call is too long. Decrease the number 
of rings in feature #06 (page 69).
LThe greeting message is too long. Record a shorter message 
(page 59).
The display shows 
“CONNECTING.....”, but 
faxes are not received.LThe receiving mode is set to FAX ONLY mode and the incoming 
call is not a fax. Change the receiving mode:
–TAM/FAX mode (page 52) or TEL mode (page 51).
A blank sheet is ejected.LIf a blank sheet is ejected after the received document is printed 
out, the size of the document sent by the other party is as large as, 
or larger than, the recording paper, or the receiving reduction rate 
is not programmed correctly. Program the proper rate in feature 
#36 (page 71).
LThe other party placed the document in their fax machine facing 
the wrong way. Check with the other party.
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10.3.6 Copying
The printing quality is 
poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 9 for 
further details.
LThe thermal head is dirty. Clean it (page 93).
LIf documents can be copied properly, the unit is working normally. 
The other party may have sent a faint document or there may be 
something wrong with the other party’s machine. Ask them to send 
a clearer copy of the document or to check their fax machine.
LSome paper has instructions recommending which side to print on. 
Try turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is 
over 20%, such as letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” for clearer printing.
I cannot receive 
documents by pressing 
{*}{#}{9} on the 
handset.LYou must set remote fax activation to ON (feature #41 on page 72) 
beforehand.
LPress {*}{#}{9} firmly.
LThe memory is full of received documents due to a lack of 
recording paper or a recording paper jam. Install paper (page 16) 
or clear the jammed paper (page 89).
The other party complains 
that they cannot send a 
document.LThe receiving mode is set to TEL mode. Receive the document 
manually (page 51) or change the receiving mode to TAM/FAX 
mode (page 52) or FAX ONLY mode (page 53).
LThe memory is full of received documents due to a lack of 
recording paper or a recording paper jam. Install paper (page 16) 
or clear the jammed paper (page 89).
I cannot select the desired 
receiving mode.LIf you want to set TAM/FAX or FAX ONLY mode:
–select the desired mode using feature #77 (page 73), and
–press {AU TO A N SW E R} repeatedly until the desired mode is 
displayed.
LIf you want to set TEL mode:
–press {AU TO A N SW E R} repeatedly until TEL mode is 
displayed.
ProblemCause & Solution
The unit will not make a 
copy.LThe ink film is empty. Replace the ink film with a new one (page 
15).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
A black line, white line or 
smudge appears on the 
copied document.LThe scanner glass or rollers are dirty with correction fluid, etc. 
Clean them (page 92). Please do not insert a document before 
correction fluid has dried completely.
The copied image is 
distorted.LAdjust the width of the document guides to fit the actual size of the 
document.
ProblemCause & Solution
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10.3.7 Answering machine
10.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative 
arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf delayed transmission (feature #25, page 70) is programmed and a power failure prevents the 
document from being sent at the set time, the document will be sent after power is restored.
LIf any fax documents are stored in the memory, they will be lost. When power is restored, a power 
down report will be printed stating which documents in memory have been erased. The printing quality is 
poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 9 for 
further details.
Original Copy
LThe thermal head is dirty. Clean it (page 93).
LSome paper has instructions recommending which side to print on. 
Try turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is 
over 20%, such as letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” for clearer printing.
ProblemCause & Solution
I cannot listen to 
messages from a remote 
location.LPress the remote operation ID (code) correctly and firmly (feature 
#11 on page 69, or page 77).
LThe unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 
64).
The other party complains 
that they cannot leave a 
voice message.LThe recording time is set to “GREETING ONLY”. Select “1 MIN”, 
“2 MIN” or “3 MIN” (feature #10 on page 69, or page 77).
LThe memory is full. Erase unnecessary messages (page 61, 62).
I cannot operate the 
answering machine with 
the handset.LSomeone is operating the answering machine.
LYou are too far from the base unit. Move closer to the base unit.
During message 
playback, the unit rings.LA call is being received. To answer the call, if you are using the 
base unit, press {SP-PHONE} on the base unit. If you are using 
the handset, press {TA L K} or {SP-PHONE} on the handset. For 
playback, start again from the beginning after hanging up.
The Ringer/Message alert 
indicator flashes slowly 
when the handset is not 
ringing and in use.LThe message alert is turned ON and new messages have been 
recorded. Turn the message alert OFF (page 77) or listen to the 
new messages (page 60, 61).
Caller ID information does 
not display during 
message playback.LThe caller information will not be displayed if a message is 
recorded by using {RECORD} (page 62).
ProblemCause & Solution
ABC
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