Panasonic Kx Fpg378 Operating Instructions Manual

							11. General Information
99
CAUTION:
Any changes or modifications not expressly 
approved by the party responsible for compliance 
could void the user’s authority to operate this 
device.
NOTE:
This equipment has been tested and found to 
comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These 
limits are designed to provide reasonable 
protection against harmful interference in a 
residential installation. This equipment generates, 
uses, and can radiate radio frequency energy 
and, if not installed and used in accordance with 
the instructions, may cause harmful interference 
to radio communications. However, there is no 
guarantee that interference will not occur in a 
particular installation. If this equipment does 
cause harmful interference to radio or television 
reception, which can be determined by turning 
the equipment off and on, the user is encouraged 
to try to correct the interference by one or more of 
the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the 
equipment and receiver.
— Connect the equipment into an outlet on a 
circuit different from that to which the receiver 
is connected.
— Consult the dealer or an experienced radio/TV 
technician for help.
Some cordless telephones operate at frequencies 
that may cause interference to nearby TVs and 
VCRs. To minimize or prevent such interference, 
the base of the cordless telephone should not be 
placed near or on top of a TV or VCR. If 
interference is experienced, move the cordless 
telephone further away from the TV or VCR. This 
will often reduce, or eliminate, interference.
FCC RF Exposure Warning:
This product complies with FCC radiation 
exposure limits set forth for an uncontrolled 
environment. To comply with FCC RF exposure 
requirements the base unit must be installed and 
operated with its antenna located 20 cm or more 
between antenna and all person’s body 
(excluding extremities of hands, wrist and feet). 
The handset unit may be carried and operated 
with only the specific provided belt-clip. Other 
non-tested belt-clips or similar body-worn 
accessories may not comply and must be 
avoided. The base and handset units must not be 
co-located or operated in conjunction with any 
other antenna or transmitter.
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							11. General Information
100
Limite d Wa rranty
11.4 Limited Warranty
PANASONIC CONSUMER ELECTRONICS COMPANY, 
DIVISION OF PANASONIC CORPORATION OF 
NORTH AMERICA
One Panasonic Way, Secaucus, New Jersey 07094PANASONIC PUERTO RICO, INC.
San Gabriel Industrial Park,
Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985
Panasonic Facsimile Product 
Limited Warranty
Limited Warranty  Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic 
Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”) 
will, for the length of the period indicated on the chart below, which starts with the date of original purchase 
(“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) 
replace it with a new or a refurbished product. The decision to repair or replace will be made by the 
warrantor.
Batteries, antennas, optional accessories (such as additional handsets), ink film, toner cartridge, drum unit, 
and ink cartridge (as may be applicable), and cosmetic parts (cabinet) are not warranted under this Limited 
Warranty.
 
During the “Labor” Limited Warranty period there will be no charge for labor.  During the “Par ts” Limited 
Warranty period, there will be no charge for parts.  You must carry-in or mail-in your product during the 
Limited Warranty period.  This Limited Warranty only applies to products purchased and serviced in the 
United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only 
covers products purchased as new.  A purchase receipt or other proof of the original purchase date is 
required for Limited Warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call 1-800-HELP-FAX (1-800-435-7329)
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910.  
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT 
COVER normal wear and tear or cosmetic damage.  The Limited Warranty ALSO DOES NOT COVER 
damages which occurred in shipment, or failures which are caused by products not supplied by the 
warrantor such as non Panasonic ink film, toner cartridge or drum unit, or failures which result from 
accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up 
adjustments, signal reception problems, misadjustment of consumer controls, improper maintenance, 
power line surge, improper voltage supply, lightning damage, modification, or commercial use (such as in a 
hotel, office, restaurant, or other business), rental use of the product, service by anyone other than a 
Factory Servicenter or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY 
COVERAGE”.  THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL 
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF 
THIS LIMITED WARRANTY.  (As examples, this excludes damages for lost time, cost of having someone 
remove or re-install an installed unit if applicable, or travel to and from the servicer. The items listed are not 
exclusive, but are for illustration only.)  ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE 
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
FAX categories Parts Labor
Laser Facsimile Thermal Transfer Facsimile 6 Months
1 (one) Year6 Months
1 (one) Year
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							11. General Information
101
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations 
on how long an implied Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from 
state to state. If a problem with this product develops during or after the Limited Warranty period, you may 
contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the 
warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR 
RESPONSIBILITY.
For In Limited Warranty product service
 Call toll-free 1-800-HELP-FAX (1-800-435-7329) 
for the location of an authorized servicenter.
For out of Limited Warranty technical and 
troubleshooting support: Panasonic offers two 
value based, cost effective, solutions:
1. Panasonic Continued Services 900 fee 
based support: 1-900-FAX-HELP (1-900-329-
4357)
This exceptional service is charged directly to 
your telephone bill at only $2.49 per minute.
2. Panasonic Premier Service Club (PPSC): 
1-800-435-7329
PPSC provides toll free troubleshooting support 
at only $7.99 for a one time sampler or $23.95 
for a one year or 5 call membership. These 
services are billed directly to your major credit 
card.
Both of these comprehensive programs provide 
real time, live agent support for customers who 
are not eligible for coverage under the limited 
warranty.
Terms and prices are subject to change without 
notice.When you ship the product
 Carefully pack your unit, preferably in the original 
carton.
 Attach a letter, detailing the symptom or problem, 
to the outside of the carton.
 Send the unit to an authorized servicenter, 
prepaid and adequately insured.
 Do not send your unit to the Panasonic 
Consumer Electronics Company or to any 
executive or regional sales office. These 
locations do not repair consumer products.
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							11. General Information
102
Customer Services
11.5 Customer Services directory
Customer Services Directory
Panasonic Puerto Rico, Inc.  
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985
Phone (787) 750-4300   Fax (787) 768-2910
For hearing or speech impaired TTY users, TTY: 1-866-741-6422
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
Purchase Parts, Accessories and Instruction Books online for all Panasonic 
Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone)  1-800-237-9080 (Fax Only) 
(Monday - Friday 9 am to 8 pm, EST.)  
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
Obtain Product Information and Operating Assistance; locate your nearest 
Dealer or Servicenter; purchase Parts and Accessories; or make Customer 
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or E-mail us via: 
[email protected]
Contact:
For in Limited Warranty programming and Troubleshooting Support:
Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329)
For out of Limited Warranty technical and troubleshooting support: 
Panasonic offers two value based, cost effective, solutions:
1. Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357)
This exceptional service is charged directly to your telephone bill at only $2.49 per minute.
2. Panasonic Premier Service Club (PPSC): 1 800 435 7329
PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a 
one year or 5 call membership. These services are billed directly to your major credit card.
Both of these comprehensive programs provide real time, live agent support for customers who are not 
eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.
Accessory Purchases
Service in Puerto Rico
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							12. Index
103
12 .  Ind ex
12.1 Index
# #00 Quick Setup: 21
#02 Your logo: 30
#03 Your fax number: 31
#04 Confirmation report: 48, 69
#06 FAX ring count: 69
#06 TAM ring count: 53, 69
#10 Caller’s recording time: 69
#11 Remote operation ID: 69
#13 Dialing mode: 70
#16 Paper size: 70
#17 Ringer tone: 70
#22 Automatic journal report: 48, 70
#23 Overseas mode: 70
#25 Delayed send: 70
#26 Automatic Caller ID list: 71
#31 Distinctive Ring: 55
#32 Fax ring pattern: 56
#34 Quick scan: 47, 57, 71
#36 Receiving reduction: 71
#39 Display contrast: 71
#41 Fax activation code: 72
#42 Message alert: 72
#43 Recording time alert: 72
#44 Memory reception alert: 72
#46 Friendly reception: 72
#47 Fax voice guidance: 72
#54 Greeting time: 72
#59 Copy phone book: 38
#60 Message transfer: 65, 72
#61 Message transfer greeting message: 65, 
73
#67 Incoming message monitor: 73
#70 Pager call: 65, 73
#72 Flash time: 73
#75 Caller ID number auto edit: 73
#76 Connecting tone: 73
#77 AUTO ANSWER: 73
#80 Set default: 73
A Accessories: 8
A4 paper guide: 15
Belt clip: 18
Paper tray: 15
Advanced features: 70
AUTO ANSWER setting: 73
Auto talk feature: 34, 76
B Basic features: 69
Battery
Charge: 20Installation: 17
Replacement: 17
Broadcast transmission: 49
Button description
Base unit: 9
Handset: 10
C Caller ID
Calling back: 40
Storing: 44
Caller ID list: 39, 71, 95
Caller ID number auto edit feature: 42
Caller’s recording time: 69, 77
Call waiting Caller ID: 40
Chain dial feature: 36
Character table: 30, 35
Cleaning: 92
Confirmation report: 48, 69
Connecting tone: 73
Connections: 19
Copy: 57
Collation: 58
Enlarge/Reduce: 57
D Delayed transmission: 70
Dialing mode: 70, 76
Display (Base unit)
Contrast: 71
Error messages: 79
Display (Handset)
Contrast: 76
Error messages: 81
Language: 77
Distinctive Ring service: 55
Document size: 48
E Error messages: 79
Extension telephone: 24, 52
F Fax activation code: 72
Fax number: 31
Fax voice guidance: 72
Flash time: 73, 76
Friendly reception: 72
G Greeting message
Message transfer: 65
TAM/FAX: 59
H Handset
Locator: 45
Registration: 78
Headset: 18
Help: 27
I Incoming message monitor: 73
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							12. Index
104
Ink film
Installing: 13
Replacing: 15
Intercom: 45
J Jams
Document: 91
Recording paper: 89
Journal report: 48, 70
Junk fax prohibitor: 54
K Key tone feature: 76
L Line mode: 76
Listening to recorded messages: 60, 61, 63
Logo: 30
M Memo message: 62
Memory redial: 32
Message alert feature: 72, 77
Message transfer: 65, 72
O Overseas mode: 70
P Pager call: 65
Paper size: 70
Phone book
Copying: 38
Making a phone call: 36
Sending faxes: 49
Storing: 35
Power failure: 88
Programming
Base unit programming: 67
Handset programming: 74
Q Quick scan: 47, 57, 71
Quick Setup: 21
R Receiving alert: 72
Receiving faxes
Automatically: 52
Manually: 51
Receiving reduction: 71
Recording
Greeting message: 59, 65
Memo message: 62
Recording paper: 16, 97
Recording time
Incoming message: 69, 77
TAM/FAX greeting: 72
Recording time alert: 72
Redialing
Base unit: 33, 47, 49
Handset: 32
Redial list: 32Registration: 78
Remote operation: 63
Remote operation ID: 69, 77
Reports
Broadcast programming: 95
Broadcast sending: 50
Caller ID: 71, 95
Confirmation: 48, 69
Journal: 48, 95
Power down: 88
Printer test: 95
Setup: 95
Telephone number: 95
Reset: 73
Resolution: 47, 57
Ringer tone
Base unit: 70
Handset: 76
Ring pattern for Distinctive Ring: 56
Ring setting
FAX ONLY (Base unit): 69
TAM/FAX (Base unit): 69
TAM ring setting (Handset): 77
S Sending faxes
Broadcast: 50
From memory: 47
Manually: 47
Phone book: 49
Soft keys: 10
Storing
Broadcast: 49
Phone book: 35
T Toll saver: 53
Transferring a call: 45
V Voice enhancer: 32
Voice time/day stamp: 60
Vo l u m e
Base unit: 28
Handset: 27
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							105
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							106
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							107
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							PFQX2138ZA     CM1204DH0
Free peace of mind,
 direct from Panasonic
NO EXTRA COST 

6-month limited warranty1: parts, labor, and toll-free
 help line
2

Free replacement3 and repair program
FAX ADVANTAGE PROGRAM
PFQX2138ZACM1204DH0
KX-FPG378
KX-FPG379
Proof of Purchase
Panasonic FAX ADVANTAGE PROGRAM
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of 
North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, 
Ave. 65 de Infantería, Km. 9.5, 
Carolina, Puerto Rico 00985
The Panasonic Fax Advantage Consumer Service Program.Panasonic knows that if your fax machine is not up and running, 
neither is your business. That’s why we created the Panasonic 
Fax Advantage Program. Included at no extra cost with the 
purchase of a new and unused Panasonic Fax Machine (along 
with included handset), the Fax Advantage Program can provide 
a free replacement unit
3 if your original unit is in need of repair.Here’s how it works:1.  If you have a problem with your fax that you purchased new 
and unused while it is covered by the period of limited 
warranty
1, call our toll-free help-line at 1-800-HELP-FAX2.
2. Talk to one of our technical experts to diagnose your problem 
over the phone.
3. If repairs are necessary and you are entitled to service under 
the terms and conditions of the limited warranty
4, we will send 
a refurbished replacement unit to you by Ground service 
delivery. 
The shipping method is upgradable for an extra 
charge.
A second option available under our limited warranty is to mail-in 
or carry-in your fax to one of our Regional Service centers, where 
the unit will be repaired and returned to you.
Instructions:If you choose to receive a replacement unit under the Fax 
Advantage Program, Panasonic will provide a replacement unit 
which will be completely refurbished, quality-tested by Panasonic 
technicians and individually hand-inspected before it is shipped to 
you. You will keep the replacement unit and send the original unit to 
us in the replacement unit’s box. Contact the shipper who will pick 
up the unit at no charge to you, should it be determined that you 
are entitled to warranty service. A proof-of-purchase must be 
included with the returned product. Any unit that is replaced by 
Panasonic and not shipped with proper proof-of-purchase by you 
will be subject to a minimum $100.00 charge. The original unit must 
be properly packaged in the same manner as the replacement unit, 
utilizing the packing materials provided. Damage due to improper or 
inadequate packing will be charged to you as an out-of-warranty 
cost.
If our 1-800-HELP-FAX technicians determine that your unit 
may be an “out-of-box failure”5, we will attempt to provide you 
with a factory-new replacement unit6. You must ship a copy of 
your receipt with your original unit to verify that you purchased 
the unit within 10 days prior to your 1-800-HELP-FAX call.
Requirements:You must give our technicians a valid credit card number 
(Discover, VISA, Master Card, or American Express/Optima). 
Product that is not returned to Panasonic by 10 business days 
after shipment of the replacement product will be charged to 
your credit card account at Panasonic’s Suggested Retail Price 
(see dealer for details). If your original unit is not eligible for 
warranty service, your card will be charged for the non-warranty 
repair of the unit at Panasonic’s current rate for parts and labor 
and for any shipping charges associated with this program. If 
you do not wish to pay out-of-warranty repair costs, you will be 
responsible for returning the replacement unit to Panasonic and 
for paying all shipping charges associated with this program
including the delivery of the replacement product to you, 
shipment of the problem unit to Panasonic, shipment of the 
replacement unit back to Panasonic and the return of your 
original unit back to you. Credit status will be verified prior to 
sending the replacement product.
1. See dealer for limited warranty details.
2. 
After the fax advantage program, contact our Continued Services 
Technical Support Line at 1-900-FAX-HELP (1-900-329-4357), for fee 
based technical support.
3. Replacement unit is refurbished.
4. Replacement program is only available in the 50 United 
States, is subject to termination at any time without
advance notice, and does not cover optional accessories.
5.“Out-of-box failure” is an inoperable unit that was purchased 
no more than 10 days prior to your 1-800-HELP-FAX call, 
and would otherwise qualify for warranty service under the 
terms and conditions of the limited warranty.
6. Panasonic reserves the right to send a refurbished unit.
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