Panasonic Kx Fpg378 Operating Instructions Manual

10. Help
79
For Fax Advantage assistance, call 1-800-435-7329.
10 He lp 10 Fo r  Fax  Ad vantage  as sistanc e,  call 1 -8 00-435-732 9.
Erro r Mess ages
10.1 Error messages – 
Reports
If a problem occurs during fax transmission or 
reception, one of the following messages will be 
printed on the sending and journal reports (page 
48).
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
LA transmission or reception error occurred. 
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
LA...

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80
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COVER OPEN
b
CHECK FILM
LThe covers are open. Close them.
LThe ink film is empty. Replace the ink film 
with a new one (page 15).
LThe ink film is not installed. Install it (page 
13).
LThe ink film is slack or creased. Tighten it 
(see step 5 on page 14).
—————————————————————
ERROR!!
LThe handset tried to copy phone book items 
(page 38) but the copy has been stopped.
—————————————————————
FAXINMEMORY
LThe unit has a...

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81
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PHONE BOOK FULL
LThere is no space to store new items in the 
phone book. Erase unnecessary items (page 
38).
LThe phone book memory of the handset is 
already full, or became full when copying 
phone book items. Copying was stopped. 
Press {STOP} to exit the mode (page 38). 
Erase other stored items in the handset 
phone book (page 38), then try again.
—————————————————————
PLEASE WAIT
LThe unit is checking that there...

10. Help
82
For Fax Advantage assistance, call 1-800-435-7329. LThe handset has lost communication with the 
base unit. Move closer to the base unit, and 
try again.
LRaise the base unit antenna.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 78).
—————————————————————
LThere is no space to store new items in 
phone book. Erase unnecessary items (page 
38).
—————————————————————
LA handset button was pressed while the 
handset was on the base unit. Lift the 
handset...

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83
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Troubles hooting
10.3 When a function does not work, check here
10.3.1 Initial settings
10.3.2 General
ProblemCause & Solution
I cannot hear a dial tone.LIf you used a splitter to connect the unit, remove the splitter and 
connect the unit to the wall jack directly. If the unit operates 
properly, check the splitter.
LDisconnect the unit from the telephone line and connect a known 
working telephone. If the working telephone operates...

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84
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10.3.3 Cordless handset
The ink film runs out 
quickly.LEven if there are only a few sentences, every page that comes out 
of the machine is considered a full page.
LTurn OFF the following features:
–confirmation report: feature #04 on page 69.
–journal report: feature #22 on page 70.
–Caller ID list: feature #26 on page 71.
The unit beeps.LRecording paper/ink film has run out. Press {STOP} to stop the 
beeps and install paper/ink film....

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85
For Fax Advantage assistance, call 1-800-435-7329. Static, sound cuts in/out, 
fades. Interference from 
other electrical units.LMove the handset and the base unit away from other electrical 
appliances.
LMove closer to the base unit.
LRaise the base unit antenna.
While programming, the 
handset starts to ring.LTo answer a call, press {TA L K} or {SP-PHONE}. Start again from 
the beginning after hanging up.
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48...

10. Help
86
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10.3.4 Fax – sending
10.3.5 Fax – receiving
ProblemCause & Solution
I cannot send documents.LThe other party’s fax machine is busy or has run out of recording 
paper. Try again.
LThe other party’s machine is not a fax machine. Check with the 
other party.
LThe other party’s fax machine failed to answer the fax 
automatically. Send the fax manually (page 47).
I cannot send a fax 
overseas.LUse the overseas transmission mode (feature #23, on...

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87
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10.3.6 Copying
The printing quality is 
poor.Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 9 for 
further details.
LThe thermal head is dirty. Clean it (page 93).
LIf documents can be copied properly, the unit is working normally. 
The other party may have sent a faint document or there may be 
something wrong with the other party’s machine. Ask them to send 
a clearer copy of the document or...

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88
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10.3.7 Answering machine
10.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative 
arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LIf delayed transmission (feature #25, page 70) is programmed and a power failure prevents the 
document from being sent at the set time, the...