Panasonic Kx Fp145 Operating Instruction Manual

							11. General Information
79
Customer Services
11.5 Customer Services directory
Customer Services Directory
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company 
Factory Servicenter:
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300   Fax (787) 768-2910
For hearing or speech impaired TTY users, TTY: 1-866-741-6422
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
Purchase Parts, Accessories and Instruction Books online for all Panasonic 
Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone)  1-800-237-9080 (Fax Only) 
(Monday - Friday 9 am to 8 pm, EST.)  
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
Obtain Product Information and Operating Assistance; locate your nearest 
Dealer or Servicenter; purchase Parts and Accessories; or make Customer 
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/support
or E-mail us via: 
[email protected]
Contact:
For in Limited Warranty programming and Troubleshooting Support:
Fax Advantage assistance and Service Location finder:    800-HELP-FAX (435-7329)
For out of Limited Warranty technical and troubleshooting support: 
Panasonic offers two value based, cost effective, solutions:
1. Panasonic Continued Services 900 fee based support: 1 900 555 7262
This exceptional service is charged directly to your telephone bill at only $1.99 per minute.
2. Panasonic Premier Service Club (PPSC): 1 800 435 7329
PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a 
one year or 5 call membership. These services are billed directly to your major credit card.
Both of these comprehensive programs provide real time, live agent support for customers who are not 
eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.
Accessory Purchases
Service in Puerto Rico
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							12. Index
80
12 .  Ind ex
12.1 Index
# #00 Quick Setup: 15
#01 Date and time: 21
#02 Your logo: 22
#03 Your fax number: 23
#04 Sending report: 31, 51
#06 FAX ring setting: 51
#06 TAM ring setting: 35, 51
#10 Recording time for an incoming 
message: 51
#11 Remote operation ID: 51
#13 Dialing mode: 51
#17 Ringer pattern: 51
#22 Journal report: 31, 52
#23 Overseas mode: 52
#25 Delayed transmission: 52
#26 Caller ID list: 52
#31 Distinctive Ring: 38
#32 Ring pattern: 39
#34 Quick scan: 30, 40, 52
#36 Receiving reduction: 52
#39 Display contrast: 53
#41 Fax activation code: 53
#42 Message alert: 53
#43 Recording time alert: 53
#44 Memory reception alert: 53
#46 Friendly reception: 53
#47 Fax voice guidance: 53
#51 Mailbox 1 password: 53
#52 Mailbox 2 password: 54
#54 Greeting time: 54
#55 Mailbox 1 greeting: 46
#56 Mailbox 2 greeting: 46
#60 Message transfer: 48, 54
#61 Message transfer greeting message: 48
#67 Incoming message monitor: 54
#70 Pager call: 49
#76 Connecting tone: 54
#77 AUTO ANSWER: 54
#80 Reset advanced features: 55
A Accessories: 7
Paper tray: 12
Advanced features: 52
AUTO ANSWER setting (Feature #77): 54
B Basic features: 51
Broadcast transmission: 32
Button description: 9
C Caller ID: 27Calling back: 27
Storing: 29
Caller ID list (Feature #26): 27, 52
Caller’s recording time (Feature #10): 51
Character table: 22
Cleaning: 66, 67, 68
Communication messages: 58
Connecting tone (Feature #76): 54
Connections: 14
Copy: 40
Collation: 41
Enlarge: 40
Reduce: 40
D Date and time (Feature #01): 21
Delayed transmission (Feature #25): 52
Dialing mode (Feature #13): 51
Directory (Navigator): 23, 25, 26, 32
Display
Contrast (Feature #39): 53
Error messages: 58
Distinctive Ring service (Feature #31): 38
Document size: 31
E Error messages: 58
Extension telephone: 34
F Fax activation code (Feature #41): 53
Fax number (Feature #03): 23
Fax voice guidance (Feature #47): 53
Friendly reception (Feature #46): 53
G Greeting message
Message transfer (Feature #61): 48
TAM/FAX: 42
Voice mailbox (Feature #55, #56): 46
H Help: 20
I Incoming message monitor (Feature #67): 54
Ink film
Installing: 10
Replacing: 11
J Jams
Document: 66
Recording paper: 63
Journal report (Feature #22): 31, 52
Junk fax prohibitor: 36
L Listening to recorded messages: 43
From a remote location: 44
Voice mailbox: 47, 48
Logo (Feature #02): 22
M Message alert (Feature #42): 53
Message transfer (Feature #60): 48, 54
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							12. Index
81
N Navigator directory
Making a phone call: 26
Selecting characters: 23
Sending faxes: 32
Storing: 25
O Overseas mode (Feature #23): 52
P Pager call (Feature #70): 49
Power failure: 63
Programming: 50
Q Quick scan (Feature #34): 30, 40, 52
Quick Setup (Feature #00): 15
R Receiving alert (Feature #44): 53
Receiving faxes
Automatically: 35
Manually: 34
Receiving reduction (Feature #36): 52
Recording
Greeting message: 42, 46, 48
Memo message: 42, 47
Telephone conversation: 26
Recording paper: 12
Recording paper size: 74
Recording time alert (Feature #43): 53
Recording time for TAM/FAX greeting 
message (Feature #54): 54
Redialing: 30, 32
Remote operation: 44
Remote operation ID (Feature #11): 51
Reports
Broadcast programming: 72
Broadcast sending: 33
Caller ID list: 52, 72
Journal: 31, 52, 72
Power down: 63
Printer test: 72
Sending: 31, 51
Setup: 72
Telephone number: 72
Reset (Feature #80): 55
Resolution: 30, 40
Ringer pattern (Feature #17): 51
Ring pattern for Distinctive Ring (Feature 
#32): 39
Ring setting
FAX ONLY (Feature #06): 51
TAM/FAX (Feature #06): 51
S Sending faxes
Broadcast: 33
From memory: 30
Manually: 30Navigator directory: 32
Sending report (Feature #04): 31, 51
Storing
Broadcast: 32
Navigator directory: 25
T Toll saver: 35
V Voice mailbox: 46
Voice mailbox password (Feature #51, #52): 
46, 53, 54
Voice time/day stamp: 43
Vo l u m e :  20
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							83
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							Free peace of mind,
 direct from Panasonic
NO EXTRA COST 

6-month limited warranty1: parts, labor, and toll-free
 help line
2

Free replacement3 and repair program
FAX ADVANTAGE PROGRAM
PFQX2006ZACM0204DT0
KX-FP145
Proof of Purchase
Panasonic FAX ADVANTAGE PROGRAM
Panasonic Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way, 
Secaucus, New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
The Panasonic Fax Advantage Consumer Service Program.Panasonic knows that if your fax machine is not up and running, 
neither is your business. That’s why we created the Panasonic 
Fax Advantage Program. Included at no extra cost with the 
purchase of a new and unused Panasonic Fax Machine (along 
with included handset), the Fax Advantage Program can provide 
a free replacement unit
3 if your original unit is in need of repair.Here’s how it works:1.  If you have a problem with your fax that you purchased new 
and unused while it is covered by the period of limited 
warranty
1, call our toll-free help-line at 1-800-HELP-FAX2.
2. Talk to one of our technical experts to diagnose your problem 
over the phone.
3. If repairs are necessary and you are entitled to service under 
the terms and conditions of the limited warranty
4, we will send 
a refurbished replacement unit to you by UPS Ground service 
delivery. 
The shipping method is upgradable for an extra 
charge.
A second option available under our limited warranty is to mail-in 
or carry-in your fax to one of our Regional Service centers, where 
the unit will be repaired and returned to you.
Instructions:If you choose to receive a replacement unit under the Fax 
Advantage Program, Panasonic will provide a replacement unit 
which will be completely refurbished, quality-tested by Panasonic 
technicians and individually hand-inspected before it is shipped to 
you. You will keep the replacement unit and send the original unit to 
us in the replacement unit’s box. UPS will pick up the unit at no 
charge to you, should it be determined that you are entitled to 
warranty service. A proof-of-purchase must be included with the 
returned product. Any unit that is replaced by Panasonic and not 
shipped with proper proof-of-purchase by you will be subject to a 
minimum $100.00 charge. The original unit must be properly 
packaged in the same manner as the replacement unit, utilizing the 
packing materials provided. Damage due to improper or inadequate 
packing will be charged to you as an out-of-warranty cost.
If our 1-800-HELP-FAX technicians determine that your unit 
may be an “out-of-box failure”5, we will attempt to provide you 
with a factory-new replacement unit6. You must ship a copy of 
your receipt with your original unit to verify that you purchased 
the unit within 10 days prior to your 1-800-HELP-FAX call.
Requirements:You must give our technicians a valid credit card number 
(Discover, VISA, Master Card, or American Express/Optima). 
Product that is not returned to Panasonic by 10 business days 
after shipment of the replacement product will be charged to 
your credit card account at Panasonic’s Suggested Retail Price 
(see dealer for details). If your original unit is not eligible for 
warranty service, your card will be charged for the non-warranty 
repair of the unit at Panasonic’s current rate for parts and labor 
and for any shipping charges associated with this program. If 
you do not wish to pay out-of-warranty repair costs, you will be 
responsible for returning the replacement unit to Panasonic and 
for paying all shipping charges associated with this program
including the UPS delivery of the replacement product to you, 
shipment of the problem unit to Panasonic, shipment of the 
replacement unit back to Panasonic and the return of your 
original unit back to you. Credit status will be verified prior to 
sending the replacement product.
1. See dealer for limited warranty details.
2. After the fax advantage program, contact our Continued 
Services Technical Support Line at 1-900-555-PANA (1-900-
555-7262), for fee based technical support.
3. Replacement unit is refurbished.
4. Replacement program is only available in the 50 United 
States, is subject to termination at any time without
advance notice, and does not cover optional accessories.
5.“Out-of-box failure” is an inoperable unit that was purchased 
no more than 10 days prior to your 1-800-HELP-FAX call, 
and would otherwise qualify for warranty service under the 
terms and conditions of the limited warranty.
6. Panasonic reserves the right to send a refurbished unit.
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