Panasonic Kx Fp145 Operating Instruction Manual

							9. Help
59
For Fax Advantage assistance, call 1-800-435-7329. LThe recording paper was not fed into the unit 
properly (page 65). Reinstall paper (page 12) 
and press {START} to clear the message.
LThe recording paper has jammed near the 
recording paper entrance. Clear the jammed 
paper (page 63) and press {START} to clear 
the message.
—————————————————————
CLOSE
TENSION PLATE
LThe tension plate is open. Close it (page 12).
—————————————————————
COVER OPEN
LThe back cover is open. Close it.
—————————————————————
DIRECTORY FULL
LThere is no space to store new items in 
navigator directory. Erase unnecessary items 
(page 25).
—————————————————————
FAXINMEMORY
LThe unit has a document in memory. See the 
other displayed message instructions to print 
out the document.
—————————————————————
FAX MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 12) 
or clear the jammed paper (page 63).
LWhen performing memory transmission, the 
document being stored exceeded the 
memory capacity of the unit. Transmit the 
entire document manually.
—————————————————————
FILM EMPTY
LThe ink film is empty. Replace the ink film 
with a new one (page 11).
LThe ink film is slack. Tighten it (see step 5 on 
page 10) and install again.
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
—————————————————————
FILM NEAR EMPTYLThe remaining ink film is low. Prepare a new 
ink film (page 8).
—————————————————————
MEMORY FULL
LWhen making a copy, the document being 
stored exceeded the memory capacity of the 
unit. Press {STOP} to clear the message. 
Divide the document into sections.
—————————————————————
MESSAGE FULL
LThere is no room left in memory to record 
voice messages. Erase unnecessary 
messages (page 43, 47).
—————————————————————
MODEM ERROR
LThere is something wrong with the modem 
circuit. Contact our service personnel.
—————————————————————
NO FAX REPLY
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
—————————————————————
OPEN CABINET
CHECK FILM SLACK
b
OPEN CABINET
CHECK FILM TYPE
LPlease use genuine Panasonic replacement 
film (page 8).
LThe ink film is empty. Replace the ink film 
with a new one (page 11).
LThe ink film is not installed. Install it (page 
10).
LThe ink film is slack. Tighten it (see step 5 on 
page 10).
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
—————————————————————
PAPER JAMMED
LA recording paper jam occurred. Clear the 
jammed paper (page 63).
—————————————————————
PLEASE WAIT
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							9. Help
60
For Fax Advantage assistance, call 1-800-435-7329. LThe unit is checking that there is no slack or 
crease on the ink film. Wait for a moment 
while the check is completed.
—————————————————————
REDIAL TIME OUT
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
—————————————————————
REMOVE DOCUMENT
LThe document is jammed. Remove the 
jammed document (page 66).
—————————————————————
TRANSMIT ERROR
LA transmission error occurred. Try again.
—————————————————————
UNIT OVERHEATED
LThe unit is too hot. Stop using the unit for a 
while and let the unit cool down.
Freque ntly  As ked  Ques tions
9.3 When a function does 
not work, check here
9.3.1 Initial settings
I cannot hear a dial tone.
LIf you used a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
LDisconnect the unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your telephone company.
LThe power cord or telephone line cord is not 
connected. Check the connections.
LIf you connected the fax machine through a 
computer modem, connect the fax machine 
directly to a telephone line jack.
I cannot make calls.
LThe dialing mode setting may be wrong. 
Change the setting (feature #13, page 51).
The unit does not ring.
LThe ringer volume is turned OFF. Adjust it 
(page 20).
LThe TAM ring setting of feature #06 is set to 
“RINGER OFF”. Change to another ring 
setting (page 51).
9.3.2 General
The unit displays “CHECK PAPER” though the 
paper is inserted.
LThe paper is inserted halfway. Insert it 
correctly (page 12) and press {START} to 
clear the message.
The other party complains they only hear a 
fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party 
the number is only used for faxes.
LChange the receiving mode:
–TAM/FAX mode (page 35) or TEL mode 
(page 34)
LIf you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company (page 
38).
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							9. Help
61
For Fax Advantage assistance, call 1-800-435-7329.
The {REDIAL}/{PAU S E} button does not 
function properly.
LIf this button is pressed during dialing, a 
pause will be inserted. If pressed 
immediately after a dial tone is obtained, the 
last number dialed will be redialed.
The receiving mode does not function 
properly.
LThe Distinctive Ring is set (feature #31 on 
page 38).
During programming, I cannot enter the code 
or ID number.
LAll or part of the numbers are the same as 
another code or ID. Change the number:
–remote operation ID: feature #11 on page 
51.
–fax activation code: feature #41 on page 
53.
–password for mailbox 1: feature #51 on 
page 53.
–password for mailbox 2: feature #52 on 
page 54.
The ink film runs out quickly.
LEven if there are only a few sentences, every 
page that comes out of the machine is 
considered as a full page.
LTurn off the following features:
–sending report: feature #04 on page 51.
–journal report: feature #22 on page 52.
–Caller ID list: feature #26 on page 52.
The unit beeps.
LRecording paper/ink film has run out. Press 
{STOP} to stop the beeps and install 
paper/ink film.
Whenever I try to retrieve my voice mail 
messages, I am interrupted by the fax tone.
LYou are probably entering {*}{#}{9}. This is 
the default setting for the fax activation code. 
If you use a voice mail service, turn the fax 
activation feature OFF or reprogram the 
activation code (feature #41 on page 53).
The speakerphone is not working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, 
adjust the volume.
9.3.3 Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe other party’s fax machine failed to 
answer the fax automatically. Send the fax 
manually (page 30).
I cannot send a fax overseas.
LUse the overseas transmission mode of 
feature #23 (page 52).
LAdd two pauses at the end of the telephone 
number or dial manually.
The other party complains that letters on 
their received document are distorted or not 
clear.
LIf your line has special telephone services 
such as call waiting, the service may have 
been activated during fax transmission. 
Connect the unit to a line that does not have 
these services.
LAn extension telephone on the same line is 
off the hook. Hang up the extension 
telephone and try again.
LTry copying the document. If the copied 
image is clear, there may be something 
wrong with the other party’s machine.
The other party complains that smudges or 
black lines appear on their received 
document.
LThe scanner glass, white plate or rollers are 
dirty with correction fluid, etc. Clean them 
(page 67). Please do not insert the document 
before correction fluid has dried completely.
9.3.4 Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and 
subscribe to a voice mail service, you must 
also subscribe to a Distinctive Ring service 
(page 38).
LThe ink film is empty. Replace the ink film 
with a new one (page 11).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode.
Change the receiving mode:
–TAM/FAX mode (page 35) or FAX ONLY 
mode (page 35).
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							9. Help
62
For Fax Advantage assistance, call 1-800-435-7329. LThe time taken to answer the call is too long. 
Decrease the number of rings in feature #06 
(page 51).
LThe greeting message is too long. Record a 
shorter message (page 42).
The display shows “CONNECTING.....”, but 
faxes are not received.
LThe incoming call is not a fax. Change the 
receiving mode:
–TEL mode (page 34) or TAM/FAX mode 
(page 35).
A blank sheet is ejected.
LIf a blank sheet is ejected after the received 
document is printed out, the size of the 
document sent by the other party is as large 
as, or larger than the recording paper, or the 
receiving reduction rate is not programmed 
correctly. Program the proper rate in feature 
#36 (page 52).
LThe other party placed the document in their 
fax machine the wrong way. Check with the 
other party.
A white line or a smudge appears on your 
recording paper.
LThe scanner glass, white plate or rollers are 
dirty with correction fluid, etc. Clean them 
(page 67). Please do not insert the document 
before correction fluid has dried completely.
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 8 for further details.
LThe thermal head is dirty. Clean it (page 68).
LSome paper has instructions recommending 
which side to print on. Try turning the paper 
over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
LIf the printing copy is fine when you copy, the 
other party sent a faint document. Ask them 
to send a clearer copy of the document.
The other party complains that they cannot 
send a document.
LThe receiving mode is set to TEL mode.
Change the receiving mode:
–TAM/FAX mode (page 35) or FAX ONLY 
mode (page 35).LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 12) 
or clear the jammed paper (page 63).
I cannot select the desired receiving mode.
LIf you want to set TAM/FAX or FAX ONLY 
mode:
–Set the desired mode using feature #77 
(page 54), and press {AUTO ANSWER} 
repeatedly to select the desired mode.
LIf you want to set TEL mode, press {AUTO 
ANSWER} repeatedly to select TEL mode.
9.3.5 Copying
The unit will not make a copy.
LThe ink film is empty. Replace the ink film 
with a new one (page 11).
LYou cannot make a copy during 
programming. Make the copy after 
programming.
LYou cannot make a copy during telephone 
conversation.
A black line, a white line or smudge appears 
on the copied document.
LThe scanner glass, white plate or rollers are 
dirty with correction fluid, etc. Clean them 
(page 67). Please do not insert the document 
before correction fluid has dried completely.
The copied image is distorted.
LThe thermal head is dirty. Clean it (page 68).
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 8 for further details.
LSome paper has instructions recommending 
which side to print on. Try turning the paper 
over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
ABC
OriginalCopy
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							9. Help
63
For Fax Advantage assistance, call 1-800-435-7329.
9.3.6 Answering machine
I cannot retrieve recorded messages from a 
remote location.
LPress the remote operation ID correctly and 
firmly (page 44).
Messages in the mailbox do not play back.
LThe mailbox password is wrong. Enter the 
correct password.
–For mailbox 1 password, see feature #51 
(page 53).
–For mailbox 2 password, see feature #52 
(page 54).
The other party complains that they cannot 
leave a voice message.
LThe memory is full. Erase unnecessary 
messages (page 43, 47).
9.3.7 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making 
emergency telephone calls when the power 
fails. Alternative arrangements should be 
made for access to emergency services.
LFax transmission and reception will be 
interrupted.
LIf delayed transmission (feature #25, page 
52) is programmed and the start time is 
passed during a power failure, transmission 
will be attempted soon after power is 
restored.
LIf any fax documents are stored in the 
memory, they will be lost. When power is 
restored, a power down report will be printed 
out stating which contents in the memory 
have been erased.
Jams
9.4 Recording paper jams
9.4.1 When the recording paper 
has jammed in the unit
The display will show the following.
PAPER JAMMED
1Pull the tension plate forward (1) to remove 
the installed paper (2).
LDo not remove the jammed paper (3).
2Remove the paper tray (1).
1
3
2
1
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							9. Help
64
For Fax Advantage assistance, call 1-800-435-7329.
3Open the front cover by pulling up the center 
part.
4Release the back cover by pushing the green 
button (1).
5Open the back cover.
6Remove the jammed recording paper (1).
7Turn the blue gear (1) in the direction of the 
arrow until the ink film is tight (2).
LMake sure that the ink film is wrapped 
around the blue core (3) at least once.
1
1
1
2
Correct
Tight 1 turn
Slack/CreaseReverse
Incorrect
The ink film is not wrapped around the 
blue core.
3
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							9. Help
65
For Fax Advantage assistance, call 1-800-435-7329.
8Close the back cover securely by pushing 
down on the notched area at both ends (1).
9Close the front cover securely.
10Install the paper tray (page 12), then insert 
the recording paper (page 12).
9.4.2 When the recording paper 
was not fed into the unit properly
The display will show the following.
CHECK PAPER
Remove the recording paper and straighten. Pull 
the tension plate forward (1) and insert the 
paper. Push the tension plate back, then press 
{START} to clear the message.
1
{START}
1
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							9. Help
66
For Fax Advantage assistance, call 1-800-435-7329.
9.5 Document jams – 
sending
1Open the front cover by pulling up the center 
part. Remove the jammed document 
carefully (1).
2Close the front cover securely.
Note:
LDo not pull out the jammed paper forcibly 
before opening the front cover.
Cle aning
9.6 Recording paper 
feeder cleaning
Clean the recording paper feeder when:
–The recording paper frequently misfeeds.
Important:
LRemove the recording paper and the 
paper tray beforehand, or the paper may 
misfeed or jam.
1Disconnect the power cord and the 
telephone line cord.
2Open the front cover by pulling up the center 
part.
3Release the back cover by pushing the green 
button (1).
4Open the back cover.
1
1
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							9. Help
67
For Fax Advantage assistance, call 1-800-435-7329.
5Open the recording paper feeder cover (1).
6Clean the recording paper feeder roller (1) 
with a cloth moistened with isopropyl rubbing 
alcohol, and let all parts dry thoroughly.
Caution:
LDo not use paper products, such as 
paper towels or tissues.
7Close the covers (see steps 8 and 9 on page 
65).
8Install the paper tray (page 12), then insert 
the recording paper (page 12).
9Connect the power cord and the telephone 
line cord.
9.7 Document 
feeder/scanner glass 
cleaning
Clean the document feeder/scanner glass when:
–Documents frequently misfeed.
–Smudges or black/white lines appear on the 
original document when transmitting or 
copying.
1Disconnect the power cord and the 
telephone line cord.
2Open the front cover by pulling up the center 
part.
3Clean the document feeder rollers (1) and 
rubber flap (2) with a cloth moistened with 
isopropyl rubbing alcohol, and let all parts 
dry thoroughly. Clean the scanner glass (3) 
and white plate opposite the scanner glass 
(4) with a soft, dry cloth.
1
1
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							9. Help
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For Fax Advantage assistance, call 1-800-435-7329. Caution:
LDo not use paper products, such as 
paper towels or tissues.
4Close the front cover securely.
5Connect the power cord and the telephone 
line cord.
9.8 Thermal head cleaning
If smudges or black/white lines appear on a 
copied/received document, check whether there 
is dust on the thermal head. Clean the thermal 
head to remove the dust.
Important:
LRemove the recording paper and the 
paper tray beforehand, or the paper may 
misfeed or jam.
1Disconnect the power cord and the 
telephone line cord.
2Open the front cover by pulling up the center 
part.
3Release the back cover by pushing the green 
button (1).
4Open the back cover.
1
2
3
4
1
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