Panasonic Kx Flm661 Operating Instruction Manual
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11. Useful Information 61 11 Useful Information U se ful In for m at i on 11.1 Character entry The dial keypad is used to enter characters and numbers. –Press {} to move the cursor. – Press dial keys to enter characters and numbers. –Press {Stop} to erase the character or number highlighted by the cursor. Press and hold {Stop} to erase all characters or numbers. – To enter another character located on the same dial key, press {>} to move the cursor to the next space, then press the appropriate dial key. To select characters using {V} or {^} Instead of pressing the dial keys, you can select characters using {V} or {^}. 1.Press {V} repeatedly to display the desired character. Characters will be displayed in the following order: 1 Uppercase letters 2 Number 3 Symbol 4 Lowercase letters LIf you press {^}, the order will be reversed. 2.Press {>} to insert the displayed character. 3.Return to step 1 to enter the next character. 11.2 Status of the unit 11.2.1 Using Remote Control You can easily operate the following functions from your computer. – Programming the features (page 50) – Storing, editing or erasing items in directories (page 36) – Storing or erasing items for broadcast transmission (page 40) – Viewing items in the journal report (page 39) – Saving the journal report on your computer – Viewing items in the Caller ID list (page 46) – Storing caller information into directories (page 47) – Storing the Caller ID list as the computer file 1Start Multi-Function Station. i [Remote Control] LThe [Multi-Function Remote Control] window will appear. 2Select the desired tab. LThe latest data in the unit will be displayed. 3Perform the desired operation. LFor details about each function, click [Help]. LTo stop the operation, click [Cancel]. 4[OK] LYou can also click [Apply] to continue the next operation without closing the window. 5Enter the password (feature #155 on page 51). i [OK] LThe new data will be transferred to the unit and the window will close. Note: LSome of the features cannot be programmed from your computer. LFor details, see the help file by selecting [p] from Multi-Function Station. LWhen another person is adjusting stored data in the unit, it may be overwritten. Make sure the unit is not currently being used for the same function. KeypadCharacters {1}1. _–[ ] { } + /=,`: ;?| {2}ABCa b c 2 {3}DEF d e f 3 {4}GHI g h i 4 {5}JKLj k l 5 {6}MN O mn o 6 {7}PQRSp q r s 7 {8}TUVt u v 8 {9}WX Y Z w x y z 9 {0}0@( ) < >! # $%&¥@^’→ {#}To switch between uppercase and lowercase letters. {Flash}Hyphen {Handset Mute}To insert a space. {Stop}To delete a character. FLM6XX
11. Useful Information 62 11.2.2 Using Device Monitor You can confirm the setting information and current status of the unit from your computer. 1Start Multi-Function Station. 2[Utilities] i [Device Monitor] LThe [Device Monitor] window will appear. 3Confirm the status of the unit. [Status]: Current status of the unit Note: LAdditional information (toner and recording paper status, unit information, etc.) will be displayed in [Status] tab by clicking [Advanced Information]. LYou can update the status of the unit by clicking [Refresh]. LIf a printing error occurs, the Device Monitor will start automatically and display the error information. LFor details, see the help file by selecting [p] from Multi-Function Station. 11.2.3 Using the web browser (KX-FLM671, LAN connection only) You can confirm the setting information and status of the unit from the web browser. 1Start Multi-Function Station. i [Utilities] i [Configuration Web Page] LYou can also access the unit by entering its IP address in a web browser. 2Select a category from the menu bar. [Status]: Toner and paper information, etc. [Device]: Current status of the unit, etc. [Network]: Network information, etc. LWhen you select [Device] or [Network], you can change which features are displayed by clicking the feature tabs at the top of the right frame. 3Confirm the status of the unit. Note: LYou can update the status of the unit by clicking [Reload]. 11.3 Canceling the operations You can cancel the current operation from the unit. You can also select the desired operation to cancel. 1{Stop} L“USER STOPPED” is displayed. LWhen “USER STOPPED” is not displayed, go to step 2. 2To cancel printing: Press {Stop} repeatedly to display “STOP PRINTING?”. To cancel scanning: Press {Stop} repeatedly to display “STOP SCANNING?”. To cancel copying: Press {Stop} repeatedly to display “STOP COPYING?”. To cancel sending or receiving faxes: Press {Stop} repeatedly to display “STOP FAX?”. To cancel broadcast transmission: Press {Stop} repeatedly to display “BROAD CANCELED?”. To cancel fax redialing: Press {Stop} repeatedly to display “SEND CANCELED?”. 3{Set}
12. Help 63 For assistance, please visit http://www.panasonic.com/help 12 Help Rep orts and Displays 12.1 Report messages To indicate the unit’s fax transmission/reception status, one of the following messages will be printed on the sending and journal reports (page 38). MessageCodeCause & Solution COMMUNICATION ERROR40-42 46-72 FFLA transmission or reception error occurred. Try again or check with the other party. 43 44LA line problem occurred. Connect the telephone line cord to a different jack and try again. LAn overseas transmission error occurred. Try using the overseas mode (feature #411 on page 53). DOCUMENT JAMMED-----LRemove the jammed document (page 77). ERROR-NOT YOUR UNIT53 54 59 70LA transmission or reception error occurred because of a problem with the other party’s fax machine. Check with the other party. JUNK FAX PROH. REJECT-----LThe junk fax prohibitor feature of this unit rejected fax reception. MEMORY FULL-----LThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or remove the jammed paper (page 74). LIf feature #442 is set to “ALWAYS” (page 55), check the connection between the computer and the unit. NO DOCUMENT / FAILED PICKUP-----LThe document was not fed into the unit properly. Re- insert it and try again. OTHER FAX NOT RESPONDING-----LThe other party’s fax machine is busy or has run out of recording paper. Try again. LThe other party’s fax machine rings too many times. Send the fax manually (page 38). LThe other party’s machine is not a fax machine. Check with the other party. LThe number you dialed is not in service. PRESSED THE ‘Stop’ KEY-----L{Stop} was pressed and fax communication was canceled. THE COVER WAS OPENED-----LThe front cover was opened. Close it and try again. OK-----LFax transmission or reception was successful.
12. Help 64 For assistance, please visit http://www.panasonic.com/help 12.2 Display messages To indicate the unit’s status, one or more of the following messages will appear on the display. DisplayCause & Solution “CALL SERVICE”LThere is something wrong with the unit. Contact our service personnel. “CHANGE DRUM”LThere is something wrong with the drum unit. Replace the drum unit and the toner cartridge. “CHECK DOCUMENT”LThe document was not fed into the unit properly. Re-insert the document. If misfeeding occurs frequently, clean the document feeder rollers (page 78) and try again. “CHECK DRUM”LThe drum unit is not inserted properly. Re-insert it correctly (page 10). “CHECK PICK UP”LRecording paper was not fed into the unit properly. Re-insert the recording paper (page 76). “COVER OPEN”LThe front cover is open. Close it. “DIRECTORY FULL”LThere is no space to store new items in navigator directory. Erase unnecessary items (page 36). “DRUM LIFE LOW REPLACE SOON”LThe drum life is near its end. Replace the drum unit as soon as possible. “FAX IN MEMORY”LThe unit has a document in memory. See the other displayed message instructions to print out the document. For fax memory capacity, see page 81. LIf feature #442 is set to “ALWAYS” (page 55), check the connection between the computer and the unit. “KEEP COPYING”LCopying has stopped due to a lack of recording paper or a recording paper jam. See the other displayed message instructions to continue copying. “LOW TEMP.”LThe inside of the unit is extremely cold and cannot be operated. Use the unit in a warmer area. While the unit cannot be operated, the received documents are temporarily stored into the memory, and will be printed out automatically when the unit warms up. “MEMORY FULL”LWhen performing memory transmission, the document being stored exceeded the memory capacity of the unit. Send the entire document manually. LWhen making a copy, the document being stored exceeded the memory capacity of the unit. Press {Stop} to clear the message. Divide the document into sections. “MODEM ERROR”LThere is something wrong with the unit’s modem. Contact our service personnel. “NO FAX REPLY”LThe other party’s fax machine is busy or has run out of recording paper. Try again. “OUT OF PAPER”LRecording paper is not installed or the unit has run out of paper. Install paper (page 15). LRecording paper is not fed into the unit properly. Re-install paper (page 15). “PAPER JAMMED”LA recording paper jam occurred. Remove the jammed paper (page 74). “PC FAIL OR BUSY”LThe cable or the computer power cord is not connected correctly. Check the connections (page 17, 24). LThe software is not running on the computer. Restart the software and try again. “PLEASE WAIT”LThe unit is warming up. Wait for a while.
12. Help 65 For assistance, please visit http://www.panasonic.com/help “REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording paper. Try again. “REMOVE DOCUMENT”LThe document is jammed. Remove the jammed document (page 77). LAttempted to send or copy a document longer than 600 mm (23 5/8). Press {Stop} to remove the document. Divide the document into two or more sheets and try again. “REPLACE DRUM CHANGE SUPPLIES”LThe drum unit’s service life is finished. Replace the drum unit immediately. “RX MEMORY FULL”LThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or remove the jammed paper (page 74). LIf feature #442 is set to “ALWAYS” (page 55), check the connection between the computer and the unit. “TONER EMPTY” b “CHANGE SUPPLIES”LThe toner’s service life is finished. Replace the toner cartridge immediately. “TONER LOW” b “CHANGE SUPPLIES”LThe toner’s service life is near its end. Replace the toner cartridge as soon as possible. “TRANSMIT ERROR”LA transmission error occurred. Try again. “WARMING UP”LThe inside of the unit is cold. Let the unit warm up. Wait for a while. “WRONG PAPER”LThe fax message was printed on paper which is shorter than letter-size paper. Use appropriate size paper (page 81). DisplayCause & Solution
12. Help 66 For assistance, please visit http://www.panasonic.com/help Troublesh ooting 12.3 When a function does not work 12.3.1 General ProblemCause & Solution The unit does not work.LCheck the connections (page 17, 24). I cannot adjust the volume or display items stored in one- touch dial and navigator directory.LThe unit is set to the scan mode or copy mode. Press {Fax} to switch modes. If you still have this problem, contact our service personnel. A printing error is displayed while using PC FAX and Remote Control.LThe printer driver is used for PC FAX and Remote Control. Transmission errors will be displayed as printing errors. Multi-Function Station does not work properly.LIf you connect the USB cable to a USB hub, connect it to the USB port of your computer directly. LMake sure you have installed the latest Service Pack available for the version of Windows installed on your computer. See the Microsoft web site for details. LIf you have any other multifunction software installed on your computer, uninstall it. LCheck that your computer has enough memory and hard disk space. If your computer warns that there is insufficient memory, close other applications. If there is not enough space on the hard disk, delete unnecessary files. LUninstall Multi-Function Station once, and re-install it. I cannot install or uninstall Multi-Function Station.LSome of the files needed to install or uninstall Multi-Function Station may be corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to solve the problem. 1.Insert the supplied CD-ROM into your CD-ROM drive. LThe setup program will start automatically. 2.[To o l s] i [Cleanup Tool] LThe [MfsCleaner] window will appear. 3.Click [Clean], then click [Ye s] to restart the computer. Note: LTo install Multi-Function Station again, see page 23. I cannot view the operating instructions using Multi- Function Station.LInstall the operating instructions to your computer beforehand (page 25). I cannot find the unit in the [Target Device] or [Device Select] dialog box when operating the following functions. –Scanning –Remote Control –PC FAX –Device MonitorLThe printer driver has not been installed. Install it on your computer (page 23).
12. Help 67 For assistance, please visit http://www.panasonic.com/help 12.3.2 Printing problems 12.3.3 Scanner ProblemCause & Solution The printing quality is poor.LSome paper has instructions recommending which side to print on. Try turning the recording paper over. LYou may have used paper with a cotton and/or fiber content that is over 20 %, such as letterhead or resume paper. LThe recording paper is too damp. Use new paper. LThe remaining toner is low. Replace the toner cartridge. LTo check the drum life and quality, please print the printer test list (page 80). If printing quality is still poor, replace the toner cartridge and/or drum unit. LThe toner save mode of feature #482 is ON (page 52). A blank sheet is ejected.LYou placed the document facing the wrong way when using the copier. LThe other party placed the document in their fax machine the wrong way. Check with the other party. Black lines, white lines or smudges appear on the printed documents.LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 78). Please do not insert a document before correction fluid has dried completely. Colored and gray objects are printed in black instead of grayscale when printing from Microsoft PowerPoint or other applications.LSelect [Color] or remove the check next to [Grayscale] in the print dialog so that colored or gray objects will be printed in grayscale properly. When using the unit as a printer, the printing result is distorted.LYour unit is connected to the computer by USB. After canceling printing using your computer, you must wait for 60 seconds before re-printing to avoid distorted printing. ProblemCause & Solution I cannot scan.LWhen scanning at a high resolution, a large amount of available memory is required. If your computer warns that there is insufficient memory, close other applications and try again. LThe unit is in use. Try again later. LThere is not enough space on the hard disk. Delete unnecessary files and try again. LCheck the connection between the computer and the unit (page 17, 24). LRestart the computer, and try again. LYou attempted to scan a document longer than the paper size which you set. Change the setting or divide the document into the appropriate paper size, and try again. The document is not fed into the unit when using the unit as a scanner.LRemove the document and re-insert it. Even after clicking [Cancel], scanning continues.LPlease wait. It may take a while for the cancel request to be accepted. ABC
12. Help 68 For assistance, please visit http://www.panasonic.com/help 12.3.4 Copier 12.3.5 Fax The name of the desired computer will not be displayed on the unit when scanning documents from the unit (KX-FLM671, LAN connection only).LThe printer driver has not been installed. Install it on your computer (page 23). LThe PC name list up feature has been set to [Off]. Set [PC name list up on device] to [On] (page 26). LThe maximum number of computers on the LAN is connected to the unit (up to 30 computers). Set [PC name list up on device] to [Off] on the other computers (page 26). LThe IP address of the unit may have changed. To detect the IP address, proceed as follows. [Start] i [All Programs] or [Programs] i [Panasonic] i the unit’s name i [IP Address Checker] LThe IP address for the unit will be detected. ProblemCause & Solution The unit will not make a copy.LYou cannot make a copy during programming. Make the copy after programming. LThe document was not fed into the unit properly. Re-insert the document. LRecording paper is not installed or the unit has run out of paper. Install paper (page 15). Letters on the copied documents are not clear.LThe original document is too dark or too light. Change the contrast (page 33) and try again. The copied documents are too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 33) and make a lighter copy of the document, using “TEXT” resolution (page 33). ProblemCause & Solution I cannot send documents.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 17). LThe other party’s fax machine is busy or has run out of recording paper. Try again. LThe other party’s machine is not a fax machine. Check with the other party. LThe other party’s fax machine failed to answer the fax automatically. Send the fax manually (page 38). I cannot send a fax overseas.LUse the overseas transmission mode (feature #411 on page 53). LAdd two pauses at the end of the telephone number or dial manually. The other party complains that letters on their received document are distorted.LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission. Connect the unit to a line that does not have these services. LAnother telephone on the same line is off the hook. Hang up the extension telephone and try again. The other party complains about the quality of their received documents.LTry copying the document. If the copied image is clear, there may be something wrong with the other party’s machine. If the copied image is not clear, too dark, black and white lines or smudges appear, refer to “12.3.2 Printing problems”, page 67. LThe original document is too dark or too light. Change the contrast (page 38) and try again. ProblemCause & Solution
12. Help 69 For assistance, please visit http://www.panasonic.com/help The other party complains that received documents are too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 33) and make a lighter copy of the document, using “TEXT” resolution (page 33), and try again. I cannot receive documents.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 17). LYou may have subscribed to a voice mail service due to service packs offered by your telephone company. Fax reception may not be possible when voice mail is activated so we recommend you to: – contact your telephone company and request to deactivate voice mail service, or – subscribe to a Distinctive Ring service (page 48). LFeature #442 is activated and the received fax documents are automatically transferred to the computer. View the received documents using the computer (page 45). I cannot receive documents automatically.LThe receiving mode is set to TEL mode. Set to FAX ONLY mode. Press {Auto Answer} repeatedly to turn ON the {Auto Answer} light. LThe time taken to answer the call is too long. Decrease the number of rings before the unit answers a call (feature #210 on page 51). LMake sure that the Distinctive Ring of feature #430 is set properly (page 48). If you do not subscribe to the Distinctive Ring service offered by your local telephone company, this feature should be OFF. The display shows “CONNECTING.....”, but faxes are not received.LThe incoming call is not a fax. Change the receiving mode to TEL mode. Press {Auto Answer} repeatedly to turn OFF the {Auto Answer} light. The printing quality of the received documents is poor.LIf documents can be copied properly, the unit is working normally. The other party may have sent a faint document or there may be something wrong with the other party’s machine. Ask them to send a clearer copy of the document or to check their fax machine. LIf documents can not be copied properly, refer to “12.3.2 Printing problems”, page 67. The other party complains that they cannot send a document.LThe memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or remove the jammed paper (page 74). LIf feature #442 is set to “ALWAYS” (page 55), check the connection between the computer and the unit. LThe unit is not in FAX ONLY mode. Press {Auto Answer} repeatedly to turn ON the {Auto Answer} light. I cannot select the desired receiving mode.LIf you want to set FAX ONLY mode: – press {Auto Answer} repeatedly to turn ON the {Auto Answer} light. LIf you want to set TEL mode: – press {Auto Answer} repeatedly to turn OFF the {Auto Answer} light. LThe Distinctive Ring of feature #430 is activated (page 48). When an extension telephone is connected, I cannot receive documents by pressing {*}{#}{9}.LYou must set remote fax activation to ON (feature #434 on page 54) beforehand. LPress {*}{#}{9} firmly. LYou may have changed the remote fax activation code from {*}{#}{9} (default setting). Verify the remote fax activation code (feature #434 on page 54). ProblemCause & Solution
12. Help 70 For assistance, please visit http://www.panasonic.com/help I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect to the [LINE] jack (page 17). LIf you use a splitter/coupler to connect the unit, remove the splitter/coupler and connect the unit to the wall jack directly. If the unit operates properly, check the splitter/coupler. LDisconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company. LThe power cord or telephone line cord is not connected. Check the connections (page 17). LIf you connected the unit through a computer modem, connect the unit directly to a telephone line jack. I cannot make calls.LThe dialing mode setting may be wrong. Change the setting (feature #120 on page 18). The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 20). The other party complains they only hear a fax tone and cannot talk.LFAX ONLY mode is set (page 41). Tell the other party the number is only used for faxes. LIf you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 48). The {Redial} or {Pause} button does not function properly.LIf this button is pressed during dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed. The receiving mode does not function properly.LDistinctive Ring is set (feature #430 on page 48). Whenever I try to retrieve my voice mail messages, I am interrupted by the fax tone.LYou are probably entering {*} {#} {9}. This is the default setting for the fax activation code. If you use a voice mail service, turn the fax activation feature OFF or reprogram the activation code (feature #434 on page 54). I cannot receive a fax document on the computer.LMake sure the following features are set beforehand. – PC fax reception (feature #442 on page 55) – Computer setting for the PC fax reception (feature #443 on page 23) ProblemCause & Solution