Panasonic Kx Flb811 Operating Instruction Manual

							9. Help
69
For assistance, please visit http://www.panasonic.com/consumersupport “WRONG PAPER”LThe fax message was printed on paper which is shorter than letter 
size paper. Use the appropriate size paper (page 91).
DisplayCause & Solution
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Troubles hooting
9.3 When a function does not work, check here
9.3.1 Initial settings
9.3.2 General
ProblemCause & Solution
I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. 
Connect to the [LINE] jack (page 21).
LIf you use a splitter/coupler to connect the unit, remove the 
splitter/coupler and connect the unit to the wall jack directly. If the 
unit operates properly, check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known 
working telephone. If the working telephone operates properly, 
contact our service personnel to have the unit repaired. If the 
working telephone does not operate properly, contact your 
telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections.
LIf you connected the unit through a computer modem, connect the 
unit directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting 
(feature #120 on page 22).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 23).
ProblemCause & Solution
The other party complains 
they only hear a fax tone 
and cannot talk.LFAX ONLY mode is set. Tell the other party the number is only used 
for faxes.
LIf you use a Distinctive Ring service, make sure you have set the 
same ring pattern assigned by the telephone company (page 42).
The {PAU S E} button does 
not function properly.LIf this button is pressed during dialing, a pause will be inserted. If 
pressed immediately after a dial tone is obtained, the last number 
dialed will be redialed.
The receiving mode does 
not function properly.LDistinctive Ring is set (feature #430 on page 42).
The unit beeps.LThe memory reception alert of feature #437 is ON (page 63), and 
the unit has a document in memory. Press {STOP} to stop the 
beeps, then see the displayed message instructions to solve the 
problem.
Whenever I try to retrieve 
my voice mail messages, I 
am interrupted by the fax 
tone.LYou are probably entering {*} {#} {9}. This is the default setting 
for the fax activation code. If you use a voice mail service, turn the 
fax activation feature OFF or reprogram the activation code 
(feature #434 on page 63).
The output tray becomes 
full quickly or the 
recording paper does not 
stack properly on the 
output tray.LHigh humidity may cause the recording paper to curl. Try turning 
the paper over and re-inserting it. If the curl on the paper is heavy, 
please remove it from the output tray. If you still have this problem, 
contact our service personnel.
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9.3.3 Fax – sending
9.3.4 Fax – receiving
I cannot operate the help 
function, adjust volumes 
or program the features.LThe unit is set to the scan mode. Press {COPY} or {FA X} to switch 
to the copy mode or fax mode. If you still have this problem, contact 
our service personnel.
ProblemCause & Solution
ProblemCause & Solution
I cannot send documents.LThe telephone line cord is connected to the [EXT] jack on the unit. 
Connect to the [LINE] jack (page 21).
LThe other party’s fax machine is busy or has run out of recording 
paper. Try again.
LThe other party’s machine is not a fax machine. Check with the 
other party.
LThe other party’s fax machine failed to answer the fax 
automatically. Send the fax manually (page 28).
I cannot send a fax 
overseas.LUse the overseas transmission mode (feature #411 on page 61).
LAdd two pauses at the end of the telephone number or dial 
manually.
The other party complains 
that letters on their 
received document are 
distorted.LIf your line has special telephone services such as call waiting, the 
service may have been activated during fax transmission. Connect 
the unit to a line that does not have these services.
LAnother telephone on the same line is off the hook. Hang up the 
extension telephone and try again.
The other party complains 
that letters on their 
received document are 
not clear.LTry copying the document. If the copied image is clear, there may 
be something wrong with the other party’s machine.
LThe original document is too dark or too light. Change the contrast 
setting by pressing {CONTRAST}, then {V} or {^}, and try again.
The other party complains 
that black lines, white 
lines or smudges appear 
on their received 
document.LThe glass or rollers are dirty with correction fluid, etc. Clean them 
(page 84, 87). Please do not insert a document before correction 
fluid has dried completely.
ProblemCause & Solution
I cannot receive 
documents.LYou may have subscribed to a voice mail service due to service 
packs offered by your telephone company. Fax reception may not 
be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate 
voice mail service, or
– subscribe to a Distinctive Ring service (page 42).
LThe telephone line cord is connected to the [EXT] jack on the unit. 
Connect to the [LINE] jack (page 21).
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For assistance, please visit http://www.panasonic.com/consumersupport I cannot receive 
documents automatically.LThe receiving mode is set to TEL mode. Set to FAX ONLY mode by 
pressing {FAX AUTO ANSWER}.
LThe time taken to answer the call is too long. Decrease the number 
of rings before the unit answers a call (feature #210 on page 60).
LMake sure that the Distinctive Ring of feature #430 is set properly 
(page 42). If you do not subscribe to the Distinctive Ring service 
offered by your local telephone company, this feature should be 
OFF.
The display shows 
“CONNECTING...”, but 
faxes are not received.LThe incoming call is not a fax. Change the receiving mode to TEL 
mode by pressing {FAX AUTO ANSWER}.
A blank sheet is ejected.LThe other party placed the document in their fax machine the 
wrong way. Check with the other party.
The printing quality is 
poor.LIf documents can be copied properly, the unit is working normally. 
The other party may have sent a faint document or there may be 
something wrong with the other party’s machine. Ask them to send 
a clearer copy of the document or to check their fax machine.
LSome paper has instructions recommending which side to print on. 
Try turning the paper over.
LYou may have used paper with a cotton and/or fiber content that is 
over 20%, such as letterhead or resume paper.
LThe remaining toner is low. Replace the toner cartridge (page 76).
LTo check the drum life and quality, please print the printer test list 
(page 89). If printing quality is still poor, replace the toner cartridge 
and drum unit.
LThe toner save mode is ON (feature #482 on page 60).
LThe glass or rollers are dirty with correction fluid, etc. Clean them 
(page 84, 87). Please do not insert a document before correction 
fluid has dried completely.
The other party complains 
that they cannot send a 
document.LThe memory is full of received documents due to a lack of 
recording paper or a recording paper jam. Install paper (page 18) 
or clear the jammed paper (page 79).
LIf feature #442 is set to “ALWAYS” (page 64), check the connection 
between the computer and the unit.
LThe unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER} 
repeatedly to turn ON the {FAX AUTO ANSWER} indicator.
I cannot select the desired 
receiving mode.LIf you want to set FAX ONLY mode:
–press {FAX AUTO ANSWER} repeatedly to turn ON the {FA X  
AU TO A N SW E R} indicator.
LIf you want to set TEL mode:
–press {FAX AUTO ANSWER} repeatedly to turn OFF the {FA X  
AU TO A N SW E R} indicator.
LThe Distinctive Ring of feature #430 is activated (page 42).
I cannot receive 
documents even though 
paper is installed.LFeature #442 is activated and the received fax documents are 
automatically transferred to the computer. View the received 
documents using the computer (page 56).
LRecording paper is installed in the manual input tray. Remove the 
recording paper from the manual input tray.
ProblemCause & Solution
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9.3.5 Copying
9.3.6 Using an answering machine
When an extension 
telephone is connected, I 
cannot receive 
documents by pressing 
{*}{#}{9}.LYou must set remote fax activation to ON (feature #434 on page 63) 
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from 
{*}{#}{9} (default setting). Verify the remote fax activation code 
(feature #434 on page 63).
LThe memory is full of received documents due to a lack of 
recording paper or a recording paper jam. Install paper (page 18) 
or clear the jammed paper (page 79).
LIf feature #442 is set to “ALWAYS” (page 64), check the connection 
between the computer and the unit.
ProblemCause & Solution
ProblemCause & Solution
The unit will not make a 
copy.LYou cannot make a copy during programming. Make the copy after 
programming.
LThe document was not fed into the unit properly. Re-insert the 
document.
LRecording paper is not installed or the unit has run out of paper. 
Install paper (page 18).
LRecording paper is installed in the manual input tray. Remove the 
recording paper from the manual input tray.
A black line, a white line or 
smudge appears on the 
copied document.LThe glass or rollers are dirty with correction fluid, etc. Clean them 
(page 84, 87). Please do not insert a document before correction 
fluid has dried completely.
The printing quality is 
poor.Original Copy
LSome paper has instructions recommending which side to print on. 
Try turning the paper over.
LYou may have used paper with a cotton and/or fiber content that is 
over 20%, such as letterhead or resume paper.
LThe remaining toner is low. Replace the toner cartridge (page 76).
LTo check the drum life and quality, please print the printer test list 
(page 89). If printing quality is still poor, replace the toner cartridge 
and drum unit.
LThe toner save mode of feature #482 is ON (page 60).
ProblemCause & Solution
I cannot receive 
documents automatically.LYour greeting message on the answering machine is too long. 
Shorten the message. Record a message up to 10 seconds long.
LThe answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice 
messages.LCheck if the answering machine is turned ON and connected to the 
unit properly (page 37).
LSet the number of rings on the answering machine to 1 or 2.
ABC
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9.3.7 Multi-Function Station
I pressed the remote 
access code to access the 
answering machine 
remotely, but the line was 
disconnected.LThe code may include “#” which is used for certain features 
provided by telephone companies. Change the code on the 
answering machine to another number which does not include “#”.
Callers complain that they 
cannot send a document.LThere is no room left in memory of your answering machine to 
record voice messages. See the operating instructions of the 
answering machine and erase unnecessary messages.
LYou set the answering machine to only give a greeting message.
ProblemCause & Solution
I cannot recognize the last 
part of an item in the list of 
the [One Touch], 
[Directory], [Journal] or 
[Caller ID] when using 
Remote Control.LPut the cursor on the line between the buttons. The cursor changes 
shape and you can expand the area by dragging or double-clicking.
I cannot scan.LWhen scanning at a high resolution, a large amount of available 
memory is required. If your computer warns of insufficient memory, 
close other applications and try again.
LThe unit is in use. Try again later.
LThere is not enough space on the hard disk. Delete unnecessary 
files and try again.
LRestart the computer, and try again.
LCheck the connection between the computer and the unit (page 
48).
LYou attempted to scan a document longer than the paper size 
which you set. Change the setting or divide the document into the 
appropriate paper size, and try again.
LIf you use the Fast User Switching feature in Windows XP, make 
sure no other users are logged in to your computer.
The document is not fed 
into the unit when using 
the unit as a scanner.LRemove the document in the auto document feeder and re-insert it.
Even after clicking 
[Cancel], scanning 
continues.LPlease wait. It may take a while for the cancel request to be 
accepted.
I cannot find the unit as 
the target device from the 
list when using PC FAX 
and Remote Control.LThe unit will be displayed after the printer driver has been installed.
A printing error occurred 
while using PC FAX and 
Remote Control.LThe printer driver is used for PC FAX and Remote Control. The 
transmission error will be displayed as the printing error.
ProblemCause & Solution
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9.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative 
arrangements should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LAny sending documents stored in the memory or any documents during reception will be lost. When 
power is restored, a power down report will be printed out stating which contents in the memory have 
been erased. Multi-Function Station 
does not work properly.LIf you connect the USB cable to USB hub, connect it to the USB 
port of your computer directly.
LMake sure you have installed the latest Service Pack available for 
the version of Windows installed on your computer. See the 
Microsoft web site for details.
LConfirm the BIOS setting of your computer, and select USB port 
mode. Please refer to your computer’s operating instructions or 
consult the manufacturer.
LIf you have any other multifunction softwares installed on your 
computer, uninstall them.
LIf you use the Fast User Switching feature in Windows XP, make 
sure no other users are logged in to your computer.
LCheck that your computer has enough memory and hard disk 
space. If your computer warns of insufficient memory, close other 
applications. If there is not enough space on the hard disk, delete 
unnecessary files.
The fax sending from the 
computer has been 
completed, but the other 
party cannot receive the 
document.LThe transmission error may be occurred in the unit. Check the 
confirmation report in the journal from Remote Control.
Colored text is printed in 
black instead of grayscale 
when printing from 
Microsoft PowerPoint or 
other applications.LSelect [Color] or remove the check next to [Grayscale] in the 
print dialog so that colored text will be printed in grayscale.
I cannot install or 
uninstall Multi-Function 
Station.LSome of the files needed to install or uninstall Multi-Function 
Station may be corrupted. Use the MfsCleaner utility (found on the 
included CD-ROM) to solve the problem.
1.Insert the included CD-ROM into your CD-ROM drive.
LThe setup program will start automatically.
2.Click [Cancel], then click [Ye s] to quit the setup.
3.Open the folder “D:\Tools\Uninstall” (Where “D:” is the drive 
letter of your CD-ROM drive).
4.Double-click the [MfsCleaner] icon.
LThe [MfsCleaner for KX-FLB800/FLM650 Series] window 
will appear.
5.Click [Clean], then click [Ye s] to restart the computer.
Note:
LTo install Multi-Function Station again, see page 48.
ProblemCause & Solution
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Replacement
9.4 Replacing the toner 
cartridge and the drum 
unit
When the display shows the following, replace 
the toner cartridge.
TONER LOW
TONER EMPTY
To check the drum life and quality, please print 
the printer test list (page 89) and refer to page 92 
for information on the drum life. If printing quality 
is still poor or “REPLACE DRUM” appears on the 
display, replace the toner cartridge and drum 
unit. To ensure that the unit operates properly, 
we recommend the use of Panasonic toner 
cartridge (Model No. KX-FA87/KX-FA85) and 
drum unit (Model No. KX-FA86). See page 10 
for accessory information.
To maintain print quality and machine life, we 
recommend you to clean slots and openings 
(page 5) and the inside of the unit (page 84, 87) 
when replacing the toner cartridge and/or drum 
unit.
Caution:
LWe cannot be responsible for any damage 
to the unit or degradation of print quality 
which may occur from the use of a non-
Panasonic toner cartridge and drum unit.
LThe drum unit contains a photosensitive 
drum. Exposing it to light may damage the 
drum.
Once you have opened the protection 
bag:
– Do not expose the drum unit to light for 
more than 5 minutes.
– Do not touch or scratch the black drum 
surface.
– Do not place the drum unit near dust or 
dirt, or in a high humidity area.
– Do not expose the drum unit to direct 
sunlight.
LDo not disconnect the power cord. Loss 
of fax documents in memory may occur.
LDo not leave the toner cartridge out of the 
protection bag for a long time. It will 
decrease the toner life.
LDo not add toner to the toner cartridge.
1Before opening the protection bag of the new 
toner cartridge, shake it vertically more than 
5 times.
2Remove the new toner cartridge from the 
protection bag.
3Lift the top cover release lever (1) and open 
the top cover (2).
Important:
LClose the manual input tray (3) before 
opening the top cover.
Note:
LDo not touch the transfer roller (5). Caution:
The fuser unit (4) gets hot. Do not 
touch it.
3
1
4
2
5
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4Remove the drum and toner unit (1) by 
holding the tabs.
LIf you replace the toner cartridge and the 
drum unit at the same time, skip to step 7.
5Turn the two green levers (1) on the used 
toner cartridge firmly.
6Remove the used cartridge (1) from the 
drum unit (2).
LThe toner may stick to the cartridge and 
the drum unit. Be careful when handling. 
See page 4 for details.
LDo not drop the toner on the black drum 
surface (3).
LPut the used toner cartridge into the 
protection bag.
7If you replace the drum unit at the same time, 
remove the new drum unit from the 
protection bag.
Place the new toner cartridge (1) into the 
drum unit (2).
8Firmly press down the toner cartridge to 
snap into position.
1
1
1
3
2
2
1
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9Turn the two green levers (1) on the toner 
cartridge firmly.
10Make sure that the triangles (1) match to 
install the toner cartridge correctly.
LIf the lower glass (2) is dirty, clean it with 
a soft and dry cloth.
11Install the drum and toner unit (1) by holding 
the tabs.
LMake sure that the triangles (2) match to 
install the drum and toner unit correctly.
12Close the top cover until locked.
Caution:
LTo prevent injuries, be careful not to 
put your hands under the top cover.
Note:
LWhile the unit displays “PLEASE WAIT”, 
do not open the top cover, or disconnect 
the power cord.
1
1
1
2
1
2
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