Palm Tungsten T Instruction Manual

							Recharging problems
261
Recharging problems
My phone connection drops 
before I finish using it.nYou need to increase the Idle timeout setting on the 
Network Preferences Details screen. See“Adding detailed 
information to a network service profile” in Chapter 17 for 
instructions.
I get an error message when I try 
to dial a phone number using 
my handheld.
nMake sure that the proper phone driver is installed on your 
handheld. See“Updating the phone files on your 
handheld” in Chapter 12 for instructions.
nYou may need to go through the pairing process on both 
your handheld and your phone. See“Connection 
Preferences” in Chapter 17 for information on completing 
the pairing process on your handheld. See the 
documentation included with your phone for assistance 
with completing the pairing process on your phone.
nCheck the Phone Preferences screen and make sure the 
correct phone connection is selected. 
Problem Solution
When I place my handheld in 
the cradle/cable, the indicator 
light does not go on.nConfirm that your handheld is well seated in the cradle/
cable.
nConfirm that your recharger cable is properly connected to 
the back of the cradle/cable’s USB or serial port connector 
that plugs into your computer.
nConfirm that your recharger is plugged into an AC outlet 
that has power.
nIf you have not used your handheld for a long period, such 
as an extended vacation, the battery may not contain 
enough charge to power the indicator light. After your 
handheld has recharged, the indicator light will function 
normally. 
						

							Appendix B Frequently Asked Questions
262
Password problems
Problem Solution
I forgot the password, and my 
handheld is not locked.nFirst, use the password hint to try and remember the 
password. If this doesn’t help or if you do not have a 
password hint, you can use Security to delete the password, 
but your handheld deletes all entries marked as private. 
However, if you perform a HotSync operation before you 
delete the password; the HotSync process backs up all 
entries, whether or not they are marked private. Then you 
can follow these steps to restore your private entries:
a.Use the Palm Desktop software and the cradle/cable or 
infrared communication to synchronize your data.
b.Tap Forgotten Password in Security to remove the 
password and delete all private records.
c.Perform a HotSync operation to synchronize your data 
and restore the private records by transferring them from 
your computer to your handheld.
I forgot the password, and my 
handheld is locked.
nFirst, use the password hint to try and remember the 
password. If this doesn’t help or if you do not have a 
password hint, you must perform a hard reset to continue 
using your handheld. See“Performing a hard reset” in 
Appendix A for more information. 
						

							Technical support
263
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, go to 
www.palm.com/support or send an e-mail to your 
regional technical support office. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of handheld software you are using and available memory
To find version and memory information:
1.Tap the Home icon  . 
2.Tap the Menu icon  . 
3.Select Info from the App menu.
NOTEPalm works with developers of third-party add-on applications to 
ensure the compatibility of these applications with your new Palm™ handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. 
If you suspect that a third-party application is adversely affecting the operation 
of your handheld, contact the developer of the application. In addition, Palm, 
Inc. has information about some applications compatibility with your 
handheld. To find this information, do one of the following:
–Go to www.palm.com/support. Click the link for information about your 
handheld, and then find the information on compatibility of third-party 
applications.
– Read the readme file for your handheld. After you install Palm Desktop 
software on your computer, open the Palm folder. The readme file is located 
in the Helpnote folder.
4.Tap Version to see version numbers, and tap Size to see the amount of free 
memory in kilobytes. 
						

							Appendix B Frequently Asked Questions
264 
						

							265
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional 
peripheral or host devices. Failure to do so may violate FCC rules.
CAUTION
Changes or modifications not covered in this manual must be approved in writing by the 
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
approval may void the user ’s authority to operate this equipment.
Palm™ Tungsten™ T Product Family
Tested to Comply 
With FCC Standards
   FOR HOME OR OFFICE USE
Responsible Party:
Palm, Inc. 
400 N. McCarthy Boulevard
Milpitas, California 95035
United States of America
(408) 878-9000 
						

							Product Regulatory Information
266
MPE (Maximum Permissible Exposure) Statement
RF Exposure Compliance:
In order for this device to comply with FCC rules, under the provision of Part 15.247(b)(c), it must 
operate in a manner that ensures that the public is not exposed to radio frequency energy levels in 
excess of the Maximum Permissible Limits (MPE).
It is recommended that the antenna of this device be placed at 20 cm or more from its user and any 
nearby persons, during continuous and extended data transmission. The users of this device should 
ensure that the operation of this device is in compliance with these provisions.
Canadian IC Notice
Certification No: 3905-550007A
To prevent radio interference to the licensed service, this device is intended to be operated indoors 
and away from windows to provide maximum shielding. Equipment that is installed outdoors is 
subject to licensing.
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel 
brouilleur du Canada.
FAA Statement
Whenever you use the wireless features of your handheld, please observe the guidelines or 
prohibitions on the use of wireless devices in your current location. For example, when you are on an 
airplane, do not use the Bluetooth communication features of your handheld at times when 
government or airline regulations prohibit the use of cellular phones. You can, of course, use all other 
applications on your handheld in accordance with airline regulations for electronic devices.
Electrical Transmission Statement
This product has been certified as conforming to technological standards for a wireless device as a 
small electrical data transmission under electrical transmission law. Therefore, you do not need a 
license from a government agency to operate this product.
This product has been certified as conforming to technological standards. Therefore, the following 
action are punishable by law:
Disassembly or modification of this product.
Removal of identification labels on the back of this product.
ARIB STD-T66 Statement (Japan)
This product uses a radio wave in the 2.4 GHz bandwidth. This frequency is also used by the 
microwave ovens industry, scientific and medical devices, in addition to wireless transmitters for 
motion detectors, such as those requiring licenses used on manufacturing lines or similar radio 
transmitters. It is also used in specified amateur radio stations or small radio stations not requiring 
licenses (all these wireless devices will be called “other wireless transmitters” below). 
						

							Product Regulatory Information
267
1. Before using this product, confirm that other wireless transmitters are not in use nearby.
2. In the unlikely event that there is electronic interference between this product and other wireless 
transmitters, quickly change the operating frequency of this product, change the location of 
operation, or stop operating the product (cease transmission of a signal).
3. If other electrical interference or related problems should occur, contact the responsible party.
Europe R&TTE Directive (Europe)
Declaration of Conformity
Application of Council Directive(s):1999/5/EEC, R&TTE EU Directive
Standards to which Conformity is Declared:
EMC standard ETSI 300 826
Radio standard ETSI 300 328-2
Safety standard EN69950
Manufacturer’s Name: Palm, Inc.
Manufacturer’s Location: 400 N. McCarthy Boulevard
Milpitas, CA 95035
USA
Importer’s Name: Palm Germany GmbH
Importer’s Location: Landsberger Strasse 155
D-80687 Munchen, Germany
Type of Equipment: Palm handheld with Bluetooth capability
Model Number: m550
Year of Manufacture: 2002
Applicable countries complying with this declaration: Austria, Belgium, Denmark, Finland, France, 
Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, 
Switzerland, Holland, UK.
I, the undersigned hereby declare that the equipment specified above conforms to the above 
Directive(s) and Standard(s)
Place: Milpitas, CA
Signature: _____________________________
Date: June, 29, 2002
Typed Name: David Woo
Title: Global Compliance Manager 
						

							Product Regulatory Information
268
Taiwan Statement
Article 14: Unless approved, for any model accredited low power radio frequency electric machinery, 
any company, trader, or user shall not change the frequency, increase the power, or change the 
features and functions of the original design.
Article 17: Any use of lower power radio frequency electric machinery shall not affect the aviation 
safety and interfere with legal communications. In even that any interference is found, the use of such 
electric machinery shall be stopped immediately, and reusing of such products cannot be resumed 
until no interference occurs after improvement.
The legal communications mentioned in the above item refer to radio communications operated in 
accordance with telecommunication laws and regulations.
Low power radio frequency electric machinery shall resist against interference from legal 
communications or from industrial, scientific, and medical radio electric machinery.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in 
accordance with your local regulations.
Va r n i n g 
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som 
rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Advarsel! 
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af 
samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Va r o i t u s 
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan 
suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Advarsel 
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type 
anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Waarschuwing! 
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar 
inleveren als KCA. 
						

							Product Regulatory Information
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Uwaga 
						

							Product Regulatory Information
270