Palm Tungsten T Instruction Manual

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APPENDIX A
Maintaining Your Handheld
This chapter provides information on the following:
nCaring for your handheld
nProlonging battery life
nResetting your handheld
Caring for your handheld
Your handheld is designed to be rugged and reliable and to provide years of 
trouble-free service. Observe the following general tips when using your 
handheld:
nTake care not to scratch the screen of your handheld. Keep the screen clean. 
When working with your handheld, use the supplied stylus or plastic-tipped 
pens intended for use with a touch-sensitive screen. Never use an actual pen or 
pencil or other sharp object on the surface of the handheld screen.
nYour handheld is not waterproof and should not be exposed to rain or moisture. 
Under extreme conditions, water may enter the circuitry through the front 
panel buttons. In general, treat your handheld as you would a pocket calculator 
or other small electronic instrument.
nTake care not to drop your handheld or subject it to any strong impact. Do not 
carry your handheld in your back pocket; if you sit on it, you may damage it.
nProtect your handheld from temperature extremes. For example, do not leave 
your handheld on the dashboard of a car on a hot day or on a day when 
temperatures are below freezing, and keep it away from heaters and other heat 
sources.
nDo not store or use your handheld in any location that is extremely dusty, 
damp, or wet.
nUse a soft, damp cloth to clean your handheld. If the surface of the handheld 
screen becomes soiled, clean it with a soft cloth moistened with a diluted 
window-cleaning solution. 
						

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Prolonging battery life
Note the following considerations for the battery in your handheld:
nUnder normal conditions your handheld battery should remain charged when 
you place it in the cradle/cable for just a few minutes each day. You can 
conserve battery life by doing any of the following:
– Turn off or reduce the brightness of the backlight feature. See“Using the 
backlight” in Chapter 2 for more information.
– Change the Auto-off setting that automatically turns the handheld off after 
a period of inactivity. See“Auto-off after” in Chapter 17 for more 
information.
– Turn off the Bluetooth feature when you’re not using it. See“Bluetooth 
Preferences” in Chapter 17 for more information.
– Minimize accessing the expansion card slot.
nIf the battery becomes low in the course of normal use, an alert appears on the 
handheld screen, describing the low battery condition. If this alert appears, 
perform a HotSync
® operation to back up your data; then leave your handheld 
in the cradle/cable to recharge the unit. This helps prevent accidental data loss.
nIf the battery drains to the point where your handheld does not operate, it stores 
your data safely for about a week. In this case there is enough residual energy 
in the battery to store the data, but not enough to turn on your handheld. If your 
handheld does not turn on when you press the power button, you should 
recharge the unit immediately. The battery may not have enough residual 
energy to power the indicator light, which is normally green when the battery 
is charging.
nIf your battery drains and you have the unit in an uncharged state for an 
extended period of time, you can lose all your stored data. 
nThere are no serviceable parts inside your handheld, so do not attempt to open 
the unit. 
nIf you ever dispose of your handheld, please dispose of it without damaging the 
environment. Take your handheld to your nearest environmental recycling 
center.
Resetting your handheld
Under normal circumstances you will not have to use the reset button. On rare 
occasions, however, your handheld may no longer respond to buttons or to the 
screen. In this case you need to perform a reset to get your handheld running 
again. 
						

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243
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over again. All 
records and entries stored in your handheld are retained with a soft reset. After a 
soft reset, the Preferences screen appears and the Date and Time option is 
highlighted so you can reset the date and time if needed. 
To perform a soft reset:
1.Open your handheld. See“Opening and closing your handheld” in Chapter 2 
for details.
2.Use the tip of your stylus or an unfolded paper clip (or similar object without a 
sharp tip), to gently press the reset button inside the hole on the back panel of 
your handheld.
Performing a hard reset
With a hard reset, all records and entries stored in your handheld are erased. 
Never perform a hard reset unless a soft reset does not solve your problem. 
NOTEYou can restore any data previously synchronized with your computer during 
the next HotSync operation.
To perform a hard reset:
1.Open your handheld. See“Opening and closing your handheld” in Chapter 2 
for details.
2.Press and hold the power button on the top panel of the handheld.
3.While holding the power button, use the tip of your stylus or an unfolded paper 
clip (or similar object without a sharp tip) to gently press and release the reset 
button.
Reset button 
						

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4.Wait for the Palm Powered™ logo to appear; then release the power button.
5.When a message appears on the handheld screen warning that you are about to 
erase all the data stored on your handheld, do one of the following:
– Press Up on the navigator to complete the hard reset and display the 
Digitizer screen.
– Press any other button to perform a soft reset.
NOTEWith a hard reset, the current date and time are retained. Formats 
Preferences and other settings are restored to their factory default settings.
To restore your data from a Windows computer after a hard reset:
1.Click the HotSync icon  ™ in the Windows system tray (bottom-right corner 
of the taskbar).
You can also click the HotSync command on the Palm Desktop software 
menu bar.
2.From the HotSync Manager menu, select Custom.
3.Select the appropriate user name from the list.
4.Select an application in the Conduit list.
5.Click Change.
6.Select Desktop overwrites handheld for each conduit.
Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions revert to their default settings. To 
use a new setting on an ongoing basis, select the Set As Default box. Thereafter, 
whatever you selected as the default setting is used when you click the Default 
button in the Custom dialog box.
7.Click OK.
8.Repeat steps 4 through 6 to change conduit settings for other applications.
9.Click Done to activate your settings.
10 .Perform a HotSync operation. 
						

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To restore your data from a Mac computer after a hard reset:
1.Double-click the HotSync Manager in the Palm folder.
2.From the HotSync menu, select Conduit Settings.
3.From the Users pop-up menu, select the appropriate user name.
4.Select an application from the list.
5.Click Conduit Settings.
6.Click Macintosh overwrites handheld for each conduit.
Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions revert to their default settings. To 
use a new setting on an ongoing basis, click Make Default. Thereafter, whatever 
you selected as the default setting is used for HotSync operations.
7.Click OK.
8.Repeat steps 4 through 6 to change conduit settings for other applications.
9.Close the Conduit Settings window.
10 .Perform a HotSync operation. 
						

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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the frequently asked questions in this appendix and you 
have also reviewed the following:
nThe README file located in the folder where you installed the Palm™ Desktop 
software on your Windows computer or on your installation CD for Mac users 
nThe Palm Desktop online Help
nThe Palm Desktop software for the Macintosh User’s Guide located in the 
Documentation folder on your installation CD
nThe Palm Knowledge Library, accessible at www.palm.com under the Support 
section
nThe most recent Palm™ Tungsten™ T handheld HelpNotes on your regional 
web site
If you are still having problems, contact Technical Support or go to
www.palm.com/support.
NOTEPalm works with developers of third-party add-on applications to ensure the 
compatibility of these applications with your new Palm™ handheld. Some third-party 
applications, however, may not have been upgraded to be compatible with your new 
Palm handheld. 
If you suspect that a third-party application is adversely affecting the operation of 
your handheld, contact the developer of the application. In addition, Palm, Inc. has 
information about some applications compatibility with your handheld. To find this 
information, do one of the following:
nGo to www.palm.com/support. Click the link for information about your 
handheld, and then find the information on compatibility of third-party 
applications.
nRead the readme file for your handheld. After you install Palm Desktop 
software on your computer, open the Palm folder. The readme file is located in 
the Helpnote folder. 
						

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Software installation problems
Problem Solution
The Palm Desktop Installer 
menu did not appear when I 
inserted the CD-ROM into my 
Windows computer.1.From the Windows desktop, click Start.
2.Select Run.
3.Click Browse.
4.Locate your CD-ROM drive, and select the Autorun file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows 
computer.Try the following:
1.Disable any virus scanning software on your computer.
2.Close any open applications
3.Make sure your computer has at least 50MB of disk space 
available.
4.Delete all temporary files.
5.Run ScanDisk (or another disk verification tool) on your 
computer.
6.Uninstall, and then reinstall Palm Desktop software.
I cannot install Palm Desktop 
software on my Mac computer.Try the following:
1.Disable any virus scanning software on your computer.
2.Quit any open applications.
3.Make sure your computer has at least 50MB of disk space 
available.
4.Uninstall, and then reinstall Palm Desktop software. 
						

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Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
nPress an application button to ensure that your handheld is 
turned on.
nTap the Brightness icon   in the upper-right corner of the 
Graffiti
® writing area. If the Brightness dialog box appears, 
adjust the brightness by pressing and holding Up on the 
navigator for a few seconds. If this doesn’t work, press and 
hold Down on the navigator for a few seconds.
nIf your handheld was exposed to cold, make sure it is at 
room temperature.
nCharge your handheld.
nPerform a soft reset. If your handheld still doesn’t turn on, 
perform a hard reset. See“Resetting your handheld” in 
Appendix A.
IMPORTANTWith a hard reset, all records and entries stored 
in your handheld are erased. Never perform a hard reset 
unless a soft reset does not solve your problem. You can 
restore any data previously synchronized with your computer 
during the next HotSync® operation.
I get a warning message 
telling me my handheld 
memory is full.nPurge records from Date Book and To Do List. This deletes 
To Do List items and past Date Book events from the 
memory of your handheld. See“Purging records” in 
Chapter 4. You must perform a HotSync operation to 
recover the memory.
nDelete unused memos and records. If necessary, you can 
save these records. See“Deleting records” in Chapter 4. You 
must perform a HotSync operation to recover the memory.
nIf you have installed additional applications on your 
handheld, remove them to recover memory. See“Removing 
applications” in Chapter 4. 
My handheld keeps turning 
itself off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at 30 seconds or at one, two, 
or three minutes. Check the Auto-off after setting on the Power 
Preferences screen. See“Power Preferences” in Chapter 17. 
						

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Tapping and writing problems
My handheld is not making any 
sounds.Check the System, Alarm, and Game Sound settings. 
See“Sounds & Alerts Preferences” in Chapter 17.
My handheld’s indicator light is 
not blinking when alarms 
occur.Check the Alarm indicator light setting. See“Alarm LED and 
Alarm Vibrate settings” in Chapter 17.
My handheld does not vibrate 
when alarms occur.Check the Alarm Vibrate setting. See“Alarm LED and Alarm 
Vibrate settings” in Chapter 17.
My handheld has frozen. 
nIf a network connection was improperly terminated, your 
handheld may appear to be frozen for up to 30 seconds. If it 
is still frozen after 30 seconds, perform a soft reset.
nPerform a soft reset. See“Resetting your handheld” in 
Appendix A.
Problem Solution
When I tap the buttons or 
screen icons, my handheld 
activates the wrong feature. Calibrate the screen. See“Digitizer Preferences” in Chapter 17.
When I tap the Menu icon  , 
nothing happens.Not all applications or screens have menus. Try changing to a 
different application.
I can’t get my handheld to 
recognize my handwriting.
nFor your handheld to recognize handwriting input with the 
stylus, you need to use Graffiti writing. See“Using Graffiti 
writing to enter data” in Chapter 3.
nMake the Graffiti character strokes in the Graffiti writing 
area, not on the display part of the screen.
nWrite Graffiti strokes for letters in the left side and the 
strokes for numbers in the right side of the Graffiti 
writing area.
nMake sure that Graffiti is not shifted into extended or 
punctuation modes. See“Using Graffiti writing to enter 
data” in Chapter 3.
nSee“Graffiti tips” in Chapter 3 for tips on increasing your 
accuracy when you write Graffiti characters.