OKI MC560n User Manual

Troubleshooting > 101
3.Press the cover release (a) and open the MFP’s top cover (b) fully.
4.Note the positions of the four cartridges.
It will be necessary to remove the four image drums to gain access to the paper path.
5.Holding it by its top centre, lift the cyan image drum, complete with its toner 
cartridge, up and out of the printer. 
6.Put the cartridge down gently onto a piece of paper to prevent toner from marking 
your furniture and to avoid damaging the green drum surface.
WARNING!
If the...

Troubleshooting > 102
7.Repeat this removal procedure for each of the remaining image drum units.
8.Look into the MFP to check whether any sheets of paper are visible on any part of 
the belt unit.
(a) To remove a sheet with its leading edge at the front of the belt (1), carefully lift 
the sheet from the belt and pull it forwards into the internal drum cavity and 
withdraw the sheet.
(b) To remove a sheet from the central area of the belt (2), carefully separate the 
sheet from the belt surface and...

Troubleshooting > 103
through the drum cavity area. Then allow the pressure release lever to rise 
again.
9.Starting with the cyan image drum unit nearest the fuser, replace the four image 
drums into the drum cavity, making sure to locate them in the correct order.
Holding the complete assembly by its top centre, lower it into place in the MFP, 
locating the pegs at each end into their slots in the sides of the MFP cavity.
10.Lower the top cover but do not press down to latch it closed yet. This will...

Troubleshooting > 104
I f  t h e  s h e e t  i s  l o w  d o w n  i n  t h i s  a r e a  a n d  d i f ficult to remove, it is probably still gripped 
by the fuser. In this case raise the top cover, reach around and press down on the 
fuser pressure release lever (7).
12.If you are not using the rear exit tray, close it once paper has been removed from 
this area.
13.If your MFP has a duplex unit installed, press the cover release at the centre of the 
unit, open the cover and remove any sheets in this...

Troubleshooting > 105
16.Pull out the paper tray and ensure that all paper is stacked properly, is undamaged, 
and that the paper guides are properly positioned against the edges of the paper 
stack. When satisfied, replace the tray.
17.Close the top cover and press down firmly at both sides so that the cover latches 
closed.
18.Gently lower the scanner.
When the jam has been cleared, if Jam Recovery is set to ON in the System Configuration 
Menu, the MFP will attempt to reprint any pages lost due to...

Troubleshooting > 106
FAX PROBLEM CHECKLIST
If a problem occurs, read through the list of problems and solutions before calling for 
service.
The MFP will not dial a telephone number. Check the power cable and wall outlet. Make 
sure that the telephone line (not external telephone or handset) is connected to the LINE 
socket on the back of the machine. If an external telephone is installed, lift the handset and 
check for a dial tone. If there is no dial tone, there may be a problem with the telephone...

Troubleshooting > 107
MFP is set for delayed transmission but it did not send. Check the display to make 
sure that the MFP is set to the correct time and date (see “Initial set up” on page 50).
MFP will not poll a remote machine. Call the person at the remote machine and make 
sure that they have loaded documents and that their machine is set to polling transmission 
mode.
MFP is connected to a PBX but it is not possible to dial out. Be certain that the dial 
prefix is entered before the telephone...

Troubleshooting > 108
LCD MESSAGE LIST
INFORMATION AND WARNING MESSAGES
NOTE
1. = Y, M, C or K.
2. = Tray 1, Tray 2 or MP Tray.
3. = Log buffer full, job rejected invalid ID or job rejected.
4.mmm = the setup of “paper supply”.
5.ppp = the setup of “media type”.
STATUS 
/ CODEMESSAGEMEANING / ACTION
Initializing Check Data
Rec data error 
1. Size error.
2. Check SUM error.
3. Printer model No. error.
4. DModule I/F version error.
5. FAT version error.
Restart the machine. (Turn it off and 
on again). 
If...

Troubleshooting > 109 Normal Cancelling job
(User denied)Indicates a job being cancelled due 
to no print permit:
1. A job received from a user who is 
denied printing.
2. A colour job received from a user 
who is denied colour printing.
Contact your network administrator 
for help.
Normal Cancelling job
(Buffer full)Indicates that a job is being 
cancelled because the printer area 
where the logs are stored has been 
used up and also “Cancel job” is 
specified as an operation at the time 
of Log Full....

Troubleshooting > 110 Warning drum life Notifies the life of the drum. This is 
a warning only.
This warning appears when the 
cover is opened and closed just after 
the drum life error occurred.
Warning empty Tray empty. Treated as a warning 
until printing from that particular 
tray is required.
Warning Hard disk full HDD is full or not enough available 
memory to complete job.
This is a temporary warning, it 
remains until the end of the job then 
disappears.
Warning Disk write disabled An attempt to...