Oce PlotWave 300 User Manual
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Chapter 7 Solve problems Downloaded From ManualsPrinter.com Manuals
How to solve problems with jobs 1.If there is a problem with a job, the color of the green 'Jobs - Queue' bar in the Océ Ex- press WebTools turns red. The System Monitor section of the Océ Express WebTools displays the message: 'User intervention required'. The job that has the problem remains in the queue as an active job, displayed in bold fonts. 2.On the user panel detailed information about the problem is displayed. You can use this information to help you to solve the problem. Note: If a media jam occurs often you can perform the following checks. ■Is the media loaded correctly? ■Did you use the correct media? (see ‘Preferred Océ media types and sizes’ on page 316 ■Did you remove all the pieces of media from the paper path? Note: If an error occurs that you cannot solve, please remember the error code displayed on the user panel and contact the Océ Helpdesk for assistance. Chapter 7 - Solve problems 272 How to solve problems with jobs Downloaded From ManualsPrinter.com Manuals
Clear an original jam on the scanner Introduction When an original jam occurs on the scanner, the message 'Scanner original jam' appears on the user panel. You must remove the original from the scanner. If an original jam occurs often: ■Check if you use the correct type of original. ■Check if you must use a carrier sheet. ■Check if the original is damaged before you insert it. How to remove a jammed original 1.Use both hands to push up the left and right scanner open levers (5) to fully open the scanner top cover (4). A locking mechanism prevents the scanner top cover from closing. 2.Remove the original. Pull the original from the scanner or from the originals exit at the front. 3.Press the scanner top cover down gently with both hands to close it. Note: Check that the left and right scanner open levers are locked into position. 4.Make the original smooth and feed the original. Chapter 7 - Solve problems 273 Clear an original jam on the scanner Downloaded From ManualsPrinter.com Manuals
Clear a media jam in the fuser section Attention: During normal use the fuser must be closed. Only open it to remove the media after a media jam. 1.Wait a few moments to let the fuser cool down. Chapter 7 - Solve problems 274 Clear a media jam in the fuser section Downloaded From ManualsPrinter.com Manuals
2.Press the green knob on the media jam clearance handle to open the upper back cover. Chapter 7 - Solve problems 275 Clear a media jam in the fuser section Downloaded From ManualsPrinter.com Manuals
3.Remove any jammed printing material from the fuser section. 4.Press the green knob on the media jam clearance handle and close the upper back cover. Chapter 7 - Solve problems 276 Clear a media jam in the fuser section Downloaded From ManualsPrinter.com Manuals
Clear a media jam in the media bypass section 1.Open the lower front cover. Chapter 7 - Solve problems 277 Clear a media jam in the media bypass section Downloaded From ManualsPrinter.com Manuals
2.Lower the media bypass by pressing the handles on the left and the right. 3.Remove any jammed media. Chapter 7 - Solve problems 278 Clear a media jam in the media bypass section Downloaded From ManualsPrinter.com Manuals
Note: If the material cannot be removed easily, you must open the upper back cover with the media jam clearance handle to access to the jammed material. (see ‘Clear a media jam in the fuser section’ on page 274). 4.Pull up the media bypass. 5.Close the lower front cover. Chapter 7 - Solve problems 279 Clear a media jam in the media bypass section Downloaded From ManualsPrinter.com Manuals
Clear a media jam in the roll feed section 1.Pull firmly to open the media drawer. 2.Remove any jammed printing material from the paper path and, if necessary, pull back the media and rewind it. 3.Reload the media roll if necessary and press the clean cut button to trim a strip of the media roll. (see ‘Load a media roll (position 1)’ on page 250) 4.Close the media drawer. Chapter 7 - Solve problems 280 Clear a media jam in the roll feed section Downloaded From ManualsPrinter.com Manuals