Nortel Call Pilot Message Networking Instructions Manual

							Chapter 5  Network Delivery Mailboxes    61
CallPilot Message Networking Set Up and Operation Guide
15Click the Voice button to record a mailbox name.
The Mailbox Spoken Name window appears for the mailbox.
16Follow the procedure for recording a Network AMIS mailbox name that applies to the system 
you use:
 for CallPilot Mini, use “To record a Network AMIS mailbox name - CallPilot Mini” on 
page 61
 for CallPilot 150 or Business Communications Manager, use “To record a Network AMIS 
mailbox name - CallPilot 150 and Business Communications Manager 2.5” on page 62
To record a Network AMIS mailbox name - CallPilot Mini
1If you have not previously specified your telephone number, or if you want to change the 
telephone you record from, click the Change button and in the Connect to box, type the 
extension number or telephone number you are using to record the mailbox name.
For a local extension, just type the extension number. For a telephone number that is not a 
local extension, type the sequence of digits that dials the telephone number from the voicemail 
system. For example, you might need to dial 9, the area code, and then the telephone number.
2Click the OK button.
3Click the Dial button.
The telephone rings.
4Pick up the handset. Do not use Handsfree. Click the Record button. After the tone, record the 
Network Site mailbox name.
5After you finish recording, click the Stop button.
6To listen to the recording, click the Play button,
or
to save the recording, click the Save button. Your recording will not be saved if you hang up 
the telephone before you click the Save button.
7Click the Close button and replace your telephone handset.
8 On the Network AMIS Mailbox page, click the Submit button. 
						

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To record a Network AMIS mailbox name - CallPilot 150 and 
Business Communications Manager 2.5
1 In the  Connect to  box, type the extension number or telephone number you are using to record 
the mailbox name.
For a local extension, just type the extension number. For a telephone number that is not a 
local extension, type the sequence of digits that dial the telephone number from the voicemail 
system. For example, you might need to dial 9, the area code, and then the telephone number.
2 Click the  Record button.
The telephone rings.
3 Pick up the handset. Do not use Handsfree. After the tone, record the Network Site mailbox 
name.
4 After you finish recording, click the  Stop button.
5 To listen to the recording, click the  Play button, or to save the recording, click the  Save 
button.
6 Click the  Close button and replace your telephone handset.
7 On the Network AMIS Mailbox page, click the  Submit button. 
						

							Chapter 5  Network Delivery Mailboxes    63
CallPilot Message Networking Set Up and Operation Guide
Changing Network Delivery Mailbox parameters
You can change any parameter assigned to a Network Delivery Mailbox except the mailbox 
number. If you want to change a mailbox number, you must first delete the mailbox and create a 
new Network Delivery Mailbox. For instructions on creating a Network Delivery Mailbox, refer to 
“About creating Network Delivery Mailboxes” on page 54. For instructions on deleting a Network 
Delivery Mailbox, refer to “Deleting a Network Delivery Mailbox” on page 64.
To change Network Delivery Mailbox parameters
1Start CallPilot Manager.
2Click the Mailbox Administration heading.
The Mailbox List page appears.
3Click the Change link for the Network Delivery Mailbox you want to change.
The page for the mailbox appears.
4Change the parameters for the mailbox.
5Click the Submit button. 
						

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Deleting a Network Delivery Mailbox
You can delete a Network Delivery Mailbox at any time. After you delete a Network Delivery 
Mailbox, you cannot access it from the Company Directory or deliver network messages to that 
particular site.
To delete a Network Delivery Mailbox
1 Start CallPilot Manager.
2 Click the  Mailbox Administration  heading.
The Mailbox List page appears.
3 Click the  Delete link for the Network Delivery Mailbox you want to delete.
A message appears asking you to confirm your deletion.
4 Click the  OK button. 
						

							65
CallPilot Message Networking Set Up and Operation Guide
Chapter 6
Troubleshooting Non Delivery Notification messages
This chapter describes some problems that can occur while using Message Networking.
If you think there is a problem with the network, contact your Network Administrator.
 Non Delivery Notification messages
If a network message cannot be delivered, the sender receives a Non Delivery Notification voice 
prompt. This section lists the Digital Networking and AMIS Non Delivery Notification messages, 
their meanings and possible solutions.
The destination site is not accepting messages
This error can occur if:
 the destination site has not entered your site in their Network Site list
 the destination site does not have Message Networking enabled
 the destination site is busy receiving other messages
 the destination site has the Network Receive feature disabled
The system attempts to resend the message, but is unsuccessful.
Solution:
 Ensure the destination site has entered your site in their Network Site list.
 Ensure the destination site has Message Networking and the Network Receive feature enabled.
 Try resending the message. If you receive the same Non Delivery Notification message, 
contact your Network Administrator.
The destination mailbox is not accepting messages
This error can occur if the destination mailbox:
 is not initialized
 does not have a Class of Service assigned to it that has Message Networking
 is programmed not to accept messages when its owner is away from the office
The system does not attempt to resend the message.
Solution:
 Contact the destination site or the Network Administrator 
						

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A protocol error occurred while delivering the message
For AMIS, this error can occur if:
 a DTMF tone signals the wrong digits
 the line disconnects before AMIS sends or receives all the DTMF tones.
A message can still go thr ough even though not all DTMF tones are sent. In these cases, the 
protocol error indicates that DTMF signaling was not completed.
Solution:
 Resend the message.
 If this error happens repeatedly, the DTMF setting on your system needs to be adjusted.  Contact your customer service representative.
There is a protocol mismatch with the remote site
This error can occur if:
 the destination site is not a Message Networking site
 the remote site is not a Voice Messaging site
The system does attempt to resend the message
Solution:
 Ensure the destination site is a Message Networking site.
 Contact your Network Administrator.
Message transfer was interrupted
This error can occur if a system processing error takes place at the destination site during message 
processing. The system does not attempt to resend the message.
Solution:
 Contact your Network Administrator.
The domain name of the remote site is not valid
This error can occur if:
 the domain name of the destination site is incorrect
 the domain name is deleted from the Network Site List
 the HOSTS file or Domain Name Server is not configured with the site’s domain name
The system does not attempt to resend the message.
Solution:
 Contact your Network Administrator. 
						

							Chapter 6  Troubleshooting Non Delivery Notification messages    67
CallPilot Message Networking Set Up and Operation Guide
A connection to the remote site could not be established
This error can occur if your site cannot connect to the destination site. The problem is likely a lack 
of Internet Protocol (IP) connectivity. The system does not attempt to resend the message.
Solution:
 Contact the destination site or the Network Administrator and verify that the site is on the 
network.
The media is not supported at the destination
This error can occur if you send a fax message to a destination site that does not have the Fax 
option installed. The Fax option is not available for CallPilot 150 or CallPilot Mini. The system 
does not attempt to resend the message.
Solution:
 Contact the destination site and verify that it has the Fax option installed and enabled
 Contact your Network Administrator
The network is experiencing problems
This error can occur if:
 your site is busy sending other network messages and cannot send your message
 a system error has occurred
The system attempts to resend the message
Solution:
 If you receive the same Non Delivery Notification voice prompt, contact your Network 
Administrator
The destination site mailbox is full
This error can occur if the destination site’s mailbox is full. The system does not attempt to resend 
the message.
Solution:
 Contact your Network Administrator. 
						

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The destination site mailbox does not exist
This error can occur if:
 the destination mailbox is deleted
 the System Administrator entered the wrong mailbox number while creating the Network 
Delivery Mailbox
 the Network Delivery Mailbox was deleted before the message was sent
 the mailbox number entered for site-based addressing is incorrect
The system does not attempt to resend the message.
Solution:
 Verify the destination site mailbox number.
 Contact your Network Administrator.
The destination site did not answer the call
This error can occur if:
 the destination site disables the Automated Attendant
 the Automated Attendant did not answer the call
 a busy signal was received at the destination site
 AMIS cannot deliver a network message if the destination site does not answer the call using  the Automated Attendant.
Solution:
 Ensure the destination site has the Automated Attendant assigned to answer the Central Office  (CO) line designated for network calls. Resend the message. For instructions about assigning 
the Automated Attendant to answer lines, refer to the  CallPilot Manager Set Up and 
Operation Guide .
The destination site could not be reached because an outside line or routing resources 
were not available
This error can occur if all retry attempts encounter no lines available or access denied.
This can happen if:
 the line is busy
 the line does not exist
 an unexpected dial tone pause occurs
 if you use a Business Communications Manager or CallPilot 150 system, you entered an 
incorrect line or pool number
 the outside line selected is not available
 no dial tone is detected on the selected line
 an unexpected dial tone is received 
						

							Chapter 6  Troubleshooting Non Delivery Notification messages    69
CallPilot Message Networking Set Up and Operation Guide
Solution:
 Ensure that the correct line number is assigned and resend the message.
 Assign a different line for outdialing.
 Contact your customer service representative. If this error occurs frequently because of a busy 
line, your system’s channel configuration needs to be upgraded.
A data transmission error was detected while attempting to deliver the message
A delay between DTMF tones causes this error. The destination site receives the transmit tone and 
perhaps some other digits, but the pause between the tones is too long.
Solution:
 Resend the message.
 Contact your customer service representative if this happens repeatedly.
Timeout occurred while attempting to deliver the message
This error occurs if:
 the destination site does not receive the first digit in the transmission sequence. A timeout 
error occurs if the destination site does not receive a transmission signal within 10 seconds.
 the remote site’s line is not answered by the Automated Attendant and the number of network 
retries is exceeded
 the is a long pause in the dialed number, which can be caused by multiple timed pauses, and 
the number of network retries is exceeded
the remote site’s line is busy and the number of network retries is exceeded
Solution:
 Resend the message
 Contact your customer service representative if this happens repeatedly. The DTMF setting on 
you system needs to be adjusted.
A Network Delivery Mailbox could not receive your Broadcast Message
This message plays if your site has disabled the Message Delivery Feature, or if the receiving site 
has the Network Receive Feature disabled.
The following message could not be delivered to (mailbox owners name or mailbox 
number)
This message plays if a message cannot be received at a site. This can occur if:
 the destination site cannot answer the call
 the destination site does not accept network messages
 the destination site mailbox does not exist
 the destination site mailbox is full
 an outside line is not available 
						

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 a protocol error occurs during transmission
 a data transmission error occurs during transmission
 a timeout error occurs during transmission
The destination site did not answer the delivery call
This message occurs if:
 the destination site is not enabled to answer the lines. Make sure the destination site is set up to 
answer the lines.
 a person answers a ringing line and presses a key when an AMIS message is coming through  on the same line
 an AMIS call is answered by a private answering machine
 an AMIS call is answered by a voicemail prompt, for example a set that is forwarded to  voicemail with F984
 an AMIS call is answered by a Home Transfer node or a Home Mailbox node on a CCR Tree
The destination telephone number does not appear to be a network site
This message occurs if the destination site has Network Receive disabled.