Nortel Call Pilot Message Networking Instructions Manual

							Chapter 4  Setting up AMIS    51
CallPilot Message Networking Set Up and Operation Guide
To send a test network message using the AMIS Loopback mailbox - 
CallPilot Mini
1Dial the CallPilot Messaging access number, then enter your mailbox number and press £.
2Enter your mailbox password and press £.
3Press ‡fi.
4Press ⁄·.
5Enter the system phone number of the destination site and press £.
6Press £.
7Enter the Loopback mailbox number and press £.
8Press £.
9Press fi.
10Record your message and then press £.
11Press ‡·.
12Hang up to end the session.
To determine if Network Messaging is working, open your mailbox. The message you record 
returns as a message to your mailbox. If the message does not appear in your mailbox after five 
minutes:
 ensure that the Network Delivery option is enabled.
 ensure that the Call Blocking periods at your site and at the receiving site allow Network 
Messaging during the time you attempt to test the system. Call Blocking prevents calls being 
sent during a specific time period.
 consider whether the test message is delayed by the period of the Retry interval. The Retry 
interval is a Class of Service feature. For more information on Class of Service, refer to the 
CallPilot Manager Set Up and Operation Guide.
 consider whether the test message is subject to line availability at your site or at the receiving 
site. 
						

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CallPilot Message Networking Set Up and Operation Guide
Chapter 5
Network Delivery Mailboxes
About Network Delivery Mailboxes
A Network Delivery Mailbox makes it convenient for local subscribers to send messages to remote 
subscribers. The remote subscriber has a local mailbox number and the remote subscriber’s name 
appears in the local directory.
A Network Delivery Mailbox connects to a mailbox at a remote site by using a local mailbox 
number that you can access from your site. The Network Delivery Mailbox contains all the 
information necessary to transfer a message to a mailbox at another location. This information 
includes the destination site prefix and the mailbox number at the destination site.
There are two types of Network Delivery Mailboxes:
Network Site
 Network AMIS
The number of subscribers on your network and the type of network messaging you use determine 
how many Network Delivery Mailboxes you need. If you use Business Communications Manager 
2.5, you can have up to 998 mailboxes on your system. If you use CallPilot 150 or CallPilot Mini, 
you can have up to 200 mailboxes on your system. The mailboxes can include any combination of 
Subscriber and Guest mailboxes.
Network Delivery Mailboxes simplify network messaging because mailbox owners must 
remember only the Network Delivery Mailbox numbers. CallPilot uses the mailbox number to find 
the destination site address and the mailbox at the destination site that receives the message.
CallPilot automatically delivers messages sent through the Network Delivery Mailbox.
For example, a bank has a main office with many branches throughout the city. Sometimes the 
main office receives messages for people at the branches. The people at the branch offices can 
receive their messages through their Network Delivery Mailboxes at the main office. 
						

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About creating Network Delivery Mailboxes
Before you create a Network Delivery mailbox you must:
 know what leading digit you want to assign to all Network Delivery Mailboxes.
Assign the same leading digit to mailboxes to helps you to identify the different types of 
CallPilot mailboxes. For example, all Subscriber mailboxes can start with 4, Guest mailboxes 
with 5, and Network Delivery Mailboxes with 6.
 know the mailbox length of the mailboxes on your system. The Network Delivery Mailbox  length must be the same length as the other mailboxes on the system; if the mailbox length is 
three digits, the Network Delivery Mailbox must also be three digits.
 know the destination site prefix and the destination mailbox number.
 add the site for which you are creating the Network Delivery Mailbox. For information on  creating a site refer to  “Creating a network site” on page 13 .
Note: After you create a Network Delivery Mailbox you must initialize it.
Do not make a remote Group List a target for a Network Delivery Mailbox. 
						

							Chapter 5  Network Delivery Mailboxes    55
CallPilot Message Networking Set Up and Operation Guide
Creating a Network Site mailbox
Use the “Network Site Mailbox table” on page 74 to record the details of the Network Site 
mailboxes you create.
To create a Network Site mailbox
1Start CallPilot Manager.
2Click the Mailbox Administration heading.
3Click the Add Mailbox link.
The Add Mailbox page appears.
4In the Mailbox box type a valid mailbox number.
Use a mailbox number that does not conflict with existing or potential extensions.
Use the same first digit for all Network Site mailboxes so they are easy to identify.
5From the Mailbox Type list box select Network (Site).
6Click the Submit button.
The Network (Site) Mailbox page appears. 
						

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7 In the  Last Name  and First Name  boxes type the name of the mailbox.
The mailbox name can be the  name of the mailbox at the destination site or another name.
The mailbox name can be 16 characters long.
8 Select the  Display in Directory  check box if you want the name of the mailbox to appear in 
the Company Directory.
9 In the  Site Prefix  box type the Site Prefix.
10 In the  Remote Mailbox  box type the number of the remote mailbox.
11 Click the  Submit button.
12 Click the  Mailbox Administration  heading.
The Mailbox List page appears.
13 Click the  Change link for the Network Site mailbox you created.
The page appears for the mailbox.
14 Click the  Voice button to record a mailbox name.
The Mailbox Spoken Name window appears for the mailbox.
Note:  Network delivery mailboxes are accessible only to:
 local subscribers who use F981 to record a message
 external callers who log on to their mailbox and record a message.
Network delivery mailboxes are not available:
 to subscribers who record a message using F980
 from the Automated Attendant
 from an external caller who is not logged on to a local mailbox. 
						

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CallPilot Message Networking Set Up and Operation Guide
15Follow the procedure for recording a Network Site mailbox name that applies to the system 
you use:
 for CallPilot Mini, use “To record a Network Site mailbox name - CallPilot Mini” on page 
57
 for CallPilot 150 or Business Communications Manager, use “To record a Network Site 
mailbox name - CallPilot 150 and Business Communications Manager 2.5” on page 58
To record a Network Site mailbox name - CallPilot Mini
1If you have not previously specified your telephone number, or if you want to change the 
telephone you record from, click the Change button and in the Connect to box, type the 
extension number or telephone number you are using to record the mailbox name.
For a local extension, just type the extension number. For a telephone number that is not a 
local extension, type the sequence of digits that dials the telephone number from the voicemail 
system. For example, you might need to dial 9, the area code, and then the telephone number.
2Click the OK button.
3Click the Dial button.
The telephone rings.
4Pick up the handset. Do not use Handsfree. Click the Record button. After the tone, record the 
Network Site mailbox name.
5After you finish recording, click the Stop button.
6To listen to the recording, click the Play button,
or
to save the recording, click the Save button. Your recording will not be saved if you hang up 
the telephone before you click the Save button.
7Click the Close button and replace your telephone handset.
8 On the Network Site Mailbox page, click the Submit button. 
						

							58    Chap ter 5  Network Delivery Mailb oxes
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To record a Network Site mailbox name - CallPilot 150 and 
Business Communications Manager 2.5
1 In the  Connect to  box, type the extension number or telephone number you are using to record 
the mailbox name.
For a local extension, just type the extension number. For a telephone number that is not a 
local extension, type the sequence of digits that dial the telephone number from the voicemail 
system. For example, you might need to dial 9, the area code, and then the telephone number.
2 Click the  Record button.
The telephone rings.
3 Pick up the handset. Do not use Handsfree. After the tone, record the Network Site mailbox 
name.
4 After you finish recording, click the  Stop button.
5 To listen to the recording, click the  Play button, or to save the recording, click the  Save 
button.
6 Click the  Close button and replace your telephone handset.
7 On the Network Site Mailbox page, click the  Submit button. 
						

							Chapter 5  Network Delivery Mailboxes    59
CallPilot Message Networking Set Up and Operation Guide
Creating a Network AMIS mailbox
Use the “Network AMIS mailbox table” on page 75 to record the details of the Network AMIS 
mailboxes you create.
To create a Network AMIS mailbox
1Start CallPilot Manager.
2Click the Mailbox Administration heading.
3Click the Add Mailbox link.
The Add Mailbox page appears.
4In the Mailbox box, type a valid mailbox number.
Use a mailbox number that does not conflict with existing or potential extensions.
Use the same first digit for all Network AMIS mailboxes so they are easy to identify.
5From the Mailbox Type list box, select Network (AMIS).
6Click the Submit button.
The Network (AMIS) Mailbox page appears. 
						

							60    Chap ter 5  Network Delivery Mailb oxes
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7 In the  Last Name  and First Name  boxes type the name of the mailbox.
The mailbox name can be the name of the mailbox at the destination site or another name. The 
mailbox name can be 16 characters long.
8 Select the  Display in Directory  check box if you want the mailbox to be listed in the 
Company Directory.
9 From the  Outdial list box select Line, Pool or Route as the outdialing option. This setting does 
not appear if you use CallPilot Mini.
10 In the  Remote Phone Number  box type the remote phone number.
11 In the  Remote Mailbox  box type the remote mailbox number.
12 Click the  Submit button.
13 Click the  Mailbox Administration  heading.
The Mailbox List page appears.
14 Click the  Change link for the AMIS mailbox.
The Network AMIS page appears for the mailbox.
Note:  Network delivery mailboxes are accessible only to:
 local subscribers who use F981 to record a message
 external callers who log on to their mailbox and record a message.
Network delivery mailboxes are not available:
 to subscribers who record a message using F980
 from the Automated Attendant
 from an external caller who is not logged on to a local mailbox.