Nortel Call Pilot Message Networking Instructions Manual

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CallPilot Message Networking Set Up and Operation Guide
Chapter 4
Setting up AMIS
Setting up AMIS
AMIS provides your site with network voice messaging features. This chapter describes how to set 
up and test AMIS on your Business Communications Manager 2.5 or CallPilot system.
AMIS networking properties
AMIS networking properties are:
International Access codeThis code identifies the country where your site is. This code allows 
international calling capability. In Canada and the United States, the 
International Access code is 011. This number can have a maximum of four 
digits.
Country codeThis code is assigned to the country where your site is located.  In Canada 
and the United States, the Country code is 1. This code can have a 
maximum of four digits. This information is used to generate the return 
address of your location.
Area codeThis code is assigned to your calling area. For example, the area code for 
Kansas City is 816 and the area code for Calgary is 403. Each province, 
state, and, sometimes city has a specific area code. This number can have 
a maximum of six digits. This information is used to generate the return 
address of your location.
Telephone numberThe system telephone number at your site is the number assigned to the 
Automated Attendant. This number can have a maximum of 16 digits. This 
information is used to generate the return address of your location.
Outdial routeThe numbers your site uses to access Line, Pool or Route codes. The 
Outdial route is the Line or Pool number that AMIS uses to make an 
outgoing call or the Route code used to call a specific site.
This setting does not appear if you use a CallPilot Mini system.
Enable Loopback mailboxYou use a Loopback Mailbox to test if two sites are communicating. When 
a Loopback mailbox receives a message, it sends it back to the originating 
mailbox. Before you can test network message capability, you must enable 
the Loopback Mailbox.
The Loopback mailbox is not enabled by default. Enable the Loopback 
mailbox while you set up and test your network. Disable the Loopback 
mailbox after you know that it is working.
System nameYou can record a system name. When you include the system name, the 
recorded system name is added to all messages sent from your site. The 
system name plays as part of the recorded message.
Sender nameThe sender’s recorded name can be attached to each message sent from 
your site. The sender’s name plays as part of the recorded message. The 
normal default setting is disabled. 
						

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To set up AMIS networking properties
1 Start CallPilot Manager.
2 Click the  Networking  heading.
3 Click the  AMIS Networking Properties  link.
The AMIS Networking Properties page appears.
4 In the  Int’l Access Code  box type the International Access code.
The code can have up to four digits. The International Access code for North America is 011.
5 In the  Country Code  box type the Country code.
The code can have up to four digits. The Country code for North America is 1.
6 In the  Area Code  box type the area code for your city, state or province.
The area code can have up to six digits.
7 In the  Telephone  Number  box type the system phone number of your site.
This number can have up to 16 digits.
8 From the  Outdial list box select an Outdial route. This setting does not appear if you use a 
CallPilot Mini system. If you use CallPilot 150 or Business Communications Manager:
select  Line to select a specific outgoing line and type the line number in the  Line/Pool # box
or
select  Pool for CallPilot to select a line within a line pool and type the pool number in the 
Line/Pool #  box 
						

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CallPilot Message Networking Set Up and Operation Guide
or
select Route to assign a Route code.
9Select the Enable Loopback check box if you want to enable the Loopback mailbox.
10 Select the Include System Name check box to include the system name in outgoing 
messages.
11 Select the Include Sender Name check box to include the sender name in outgoing messages.
12Click the Voice button to record a system name.
The System Spoken Name appears.
13Follow the procedure for recording a system name that applies to the system you use:
 for CallPilot Mini, use “To record an AMIS system name - CallPilot Mini” on page 33
 for CallPilot 150 or Business Communications Manager, use “To record an AMIS system 
name - CallPilot 150 and Business Communications Manager 2.5” on page 34
To record an AMIS system name - CallPilot Mini
1If you have not previously specified your telephone number, or if you want to change the 
telephone you record from, click the Change button and in the Connect to box, type the 
extension number or telephone number you are using to record the system name.
For a local extension, just type the extension number. For a telephone number that is not a 
local extension, type the sequence of digits that dials the telephone number from the voicemail 
system. For example, you might need to dial 9, the area code, and then the telephone number.
2Click the OK button.
3Click the Dial button.
The telephone rings.
4Pick up the handset. Do not use Handsfree. Click the Record button. After the tone, record the 
system name.
5After you finish recording, click the Stop button.
6To listen to the recording, click the Play button,
or
to save the recording, click the Save button. Your recording will not be saved if you hang up 
the telephone before you click the Save button.
7Click the Close button and replace your telephone handset.
8 On the AMIS Networking Properties page, click the Submit button. 
						

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To record an AMIS system name - CallPilot 150 and Business 
Communications Manager 2.5
1 In the  Connect to  box, type the extension number or telephone number you are using to record 
the greeting or prompt.
For a local extension, just type the extension number. For a telephone number that is not a 
local extension, type the sequence of digits that dial the telephone number from the voicemail 
system. For example, you might need to dial 9, the area code, and then the telephone number.
2 Click the  Record button.
The telephone rings.
3 Pick up the handset. Do not use Handsfree. After the tone, record the system name.
4 After you finish recording, click the  Stop button.
5 To listen to the recording, click the  Play button, or to save the recording, click the  Save 
button.
6 Click the  Close button and replace your telephone handset.
The System Spoken Name window closes.
 On the AMIS Networking Properties page, click the  Submit button. 
						

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CallPilot Message Networking Set Up and Operation Guide
About Call Blocking
After you create AMIS sites you can set up call blocking. Call Blocking establishes times when 
AMIS Network Delivery Messages are prohibited. You can limit non-urgent calls during peak 
periods or when long distance rates are highest. You can establish Call Blocking for every day of 
the week.
Decide the maximum amount of time a non-urgent AMIS message must wait before being 
delivered during a typical business day. Ensure that no call blocking period exceeds this limit.
Call Blocking periods
There are four Call Blocking periods per day. For example, you can establish a period on Monday 
from 08:00 to 11:00 a.m., and from noon until 4:00 p.m. The available time for network calls to 
occur is before 08:00 a.m., between 11:00 a.m. and 12:00 p.m., and any time after 4:00 p.m. The 
following table shows an example of the Call Blocking periods for Monday.
In the table Example of Call Blocking periods for one day, the hours available for network 
messaging are before 08:00 a.m., between 11:00 a.m. and noon and after 4:00 p.m.
Note: If you want Call Blocking to continue past midnight, you must create two Call 
Blocking periods. The first Call Blocking period ends at midnight and the second Call 
Blocking period begins at midnight of the next day.
Example of Call Blocking periods for one day
Day Period Call Blocking time from Call Blocking time to
Monday 1  08:00 a.m. 11:00 a.m.
Monday 2  12:00 p.m. 4:00 p.m.
Monday 3     
:    :
Monday 4     :    :
Note: Call Blocking applies to outgoing messages. Incoming messages are received at 
any time. Call Blocking does not apply to urgent messages. 
						

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Setting up Call Blocking times
Set AMIS call blocking periods to block AMIS delivery calls when long-distance rates are 
expensive or private networks are congested. If network congestion is a concern, set call blocking 
for the peak traffic times.
To set up AMIS Call Blocking times
1 Start CallPilot Manager.
2 Click the  Networking  heading.
3 Click the  AMIS Call Blocking Periods  link.
The AMIS Call Blocking Periods page appears.
4 Select the day you want to set up call blocking times for.
5 In the  From box type the time call blocking begins and select  AM or PM.
Any single-digit hour or minute must be preceded by a zero. For example, type 8:00 as 08:00. 
						

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CallPilot Message Networking Set Up and Operation Guide
6In the To box type the time of day call blocking ends and select AM or PM.
Any single-digit hour or minute must be preceded by a zero. For example, type 8:00 as 08:00.
7You can select the Same As Previous Day check box if you want to use the previous days 
settings for the call blocking period.
8Click the Submit button.
Note: If there is an overlap in the call blocking periods established for the same day, 
AMIS determines the time band from the earliest and latest times of the overlapping 
time bands and treats the times as one call blocking period. 
						

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About Dialing Translation
There are situations when CallPilot generates an outbound call. For example, if a mailbox owner 
replies to a Calling Line Identification (CLID) message. In this situation, CallPilot generates a 
phone number to be dialed by the central office (CO).
Another example is when Network Reply or the Loopback mailbox is used. In these  cases, the 
phone number that is replied to is taken from information transmitted with the original message.
In both situations several changes must o ccur before the number is dialed through the local 
telephone network. You must set up the Dialing Translation properties and create the Dialing 
Translation Table to determine these changes.
How the Dialing Translation Table works
A phone number is derived from information attached to an incoming Caller ID message. The 
number is then searched for in the Dialing Translation Table. If the leading digits of the telephone 
number match a Dialing Translation Table Input value, the Output value is substituted for the 
Input value. This change results in a telephone number that can be dialed on the local network. 
Changing the number usually involves removing an area code or inserting an access code, based 
on the dialing rules of the local network. For example, if a local number is prefixed with the long 
distance code 1, it is removed by the Dialing Translation Table.
The Dialing Translation process is immediate so calls do not take any longer to dial. Some 
telephone numbers do not need to be changed before dialing. CallP ilot can function without a 
Dialing Translation Table except that the Reply feature cannot be used.
Phone number Translation
The Dialing Translation Table must define each possible case where a change is needed to allow 
the number to be dialed on the local network.
The Dialing Translation Table changes Network extensions into numbers that can be dialed on the 
local network. The Network extension form of a phone number is the usual form in which the 
number appears. For example, the phone number 403-555-5050, in its Network extension form, 
must be translated into a number that can be dialed on the local telephone network. The Dialing 
Translation Table follows the rules required to make the call. 
						

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CallPilot Message Networking Set Up and Operation Guide
Examples of Dialing Translation Tables
The following tables are examples of Dialing Translation Tables and how they work. Every 
Dialing Translation Table entry consists of an Input value column and an Output value column. 
The values in the Input column represent the leading digits of the Network extensions which, if 
matched, are replaced by the corresponding value in the Output column. The * after a value 
signifies any digits in the telephone number that remain to be dialed. CallPilot automatically adds 
the * after every Input and Output value.
A telephone number either matches or does not match a specific Input value.
A Dialing Translation Table from a site in metropolitan Toronto
A Dialing Translation Table from a site in Mountainview, CaliforniaINPUT OUTPUT Explanation
011* 011* The Table does not attempt to translate international telephone numbers.
416* * The Table removes the 416 area code and dials all calls as 7 digits.
905206*
90527*
etc.
(135 more 
entries)905206*
90527*
etc.
(135 more 
entries)These telephone exchanges can be dialed as local (no long distance charges) 
10 digit calls from the 416 area.
905* 1905* All other 905 numbers not listed in the Input column above are long distance 
numbers and must be dialed as 11 digit long distance numbers.
* 1* Any numbers that start with digits other than 011, 416 and 905 are long 
distance, and have 1 added as a prefix.
INPUT OUTPUT Explanation
The Dialing Translation Table is empty. The local network in 
Mountainview supports 10 digit national dialing with recognized long 
distance charging.
In situations like the Mountainview example, there is no need to build a 
Dialing Translation Table. 
						

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A Dialing Translation Table from a site with area code 206 near a border with area code 360
Network Access
Dialing Table Translation results in a number that can be dialed on the local network. The final 
step is to prefix any digits required to reach the local network from your Business 
Communications Manager 2.5 or CallPilot 150 system. For systems that are behind a PBX or 
PABX, typically in North America 
· must be prefixed to the telephone number. For systems 
attached to Central Office (CO) lines no digits need to be prefixed.
INPUT OUTPUT Explanation
011* 011* The Table does not attempt to translate international telephone
 numbers.
20644*
206626*
etc.
(40 more 
entries) 44*
626*
etc.
(40 more 
entries)Due to the site location, some calls can be dialed as local 7 digit numbers.
206* 1206* All other 206 numbers require 11 digit long distance dialing.
360224*
360227*
360472* 360224*
360227*
360472*These 360 numbers can be dialed as 10 digit local numbers...
360* 1360* ... but all other 360 numbers are 11 digit long distance numbers.
* 1* All numbers starting with other than 011,  206 and 360 are long distance and 
have 1 added as a prefix.