Nortel Call Pilot Message Networking Instructions Manual

							Chapter 4  Setting up AMIS    41
CallPilot Message Networking Set Up and Operation Guide
Setting the Dialing Translation properties
After you set up the AMIS properties, you must set up the Dialing Translation properties and 
create the Dialing Translation Table. For AMIS to function, you must enter values for the long 
distance access code, the area code and the access code, and enable reply translation.
To set the Dialing Translation Properties
1Start Call Pilot Manager.
2Click the Configuration heading.
3Click the Dialing Translation Properties link.
The Dialing Translation Properties page appears. 
						

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4 Set the Dialing Translation properties:
5 Click the  Submit button.
Long Distance Access Code This prefix is removed from any numbers that do not require it to make 
the call. This simplifies creating the Dialing Translation Table. For 
North America, set the long distance access code to 1. The default for 
this property is none. The length of this property is a maximum of two 
digits.
Area Code The system prefixes an area code to a phone number if the caller who 
entered the number did not enter an area code. If the addressing 
information attached to a message is missing an area code, the area 
code is prefixed to the number. The system considers the area code 
missing if the number has fewer than 10 digits. The default for this 
property is none. The maximum length of this property is 6 digits.
Access Code After Dialing Translation, this number prefixes all numbers, to access 
the local telephone network. The access code is required if CallPilot is 
installed behind a PBX. In North America, the access code is usually 
9. If CallPilot is connected directly to CO lines, set the Access Code to 
none. The default for this property is none. The maximum length of 
this property is 16 digits.
Enable Reply Translation If you use AMIS, you must enable Reply Translation. The 
default for 
this property is not enabled. 
						

							Chapter 4  Setting up AMIS    43
CallPilot Message Networking Set Up and Operation Guide
Building a Dialing Translation Table
To build a Dialing Translation Table, you must enter an Input value and an Output value for each 
entry. The Input value is the number that the system looks up in the Dialing Translation Table. If 
the corresponding entry matches, the system substitutes the Output value for the Input value. The 
resulting number is ready to dial on the local network. Refer to “Examples of Dialing Translation 
Tables” on page 39 for examples of Dialing Translation Tables.
To build a Dialing Translation Table
1Start CallPilot Manager.
2Click the Configuration heading.
3Click the Dialing Translation Table link.
The Dialing Translation Table page appears.
4Click the Add button.
The Dialing Translation Setup page appears.
5In the Input Value box type the input value.
6In the Output Value box type the output value.
7Click the Submit button. 
						

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Reviewing entries in the Dialing Translation Table
You can review the entries in the Dialing Translation Table at any time.
To review Dialing Translation Table entries
1 Start CallPilot Manager.
2 Click the  Configuration  heading.
3 Click the  Dialing Translation Table  link.
The Dialing Translation Table page appears.
4 After you review the Dialing Translation Table entries, click the  Main button. 
						

							Chapter 4  Setting up AMIS    45
CallPilot Message Networking Set Up and Operation Guide
Changing an entry in the Dialing Translation Table
After you build a Dialing Translation Table, you can change the Input and Output values of an 
entry at any time.
To change an entry in the Dialing Translation Table
1Start CallPilot Manager.
2Click the Configuration heading.
3Click the Dialing Translation Table.
The Dialing Translation Table page appears.
4Click the Change link for the value you want to change.
The Dialing Translation Setup page appears.
5In the new value in the Input Value or the Output Value box.
6Click the Submit button. 
						

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Deleting a Dialing Translation Table entry
To delete an entry in the Dialing Translation Table
1 Start CallPilot Manager.
2 Click the  Configuration  heading.
3 Click the  Dialing Translation Table  link.
The Dialing Translation Table page appears.
4 Click the  Delete link for the Dialing Translation entry you want to delete.
A message appears that asks you to confirm the deletion.
5  Click the  OK button. 
						

							Chapter 4  Setting up AMIS    47
CallPilot Message Networking Set Up and Operation Guide
Testing network message capability
Use the AMIS Loopback Mailbox to test your network message capability. The Loopback 
Mailbox is a test mailbox that lets you determine whether AMIS messages are being sent over the 
network. Each site in a network has a Loopback Mailbox.
To test AMIS using the Loopback Mailbox, record a message and send it to the Loopback Mailbox 
of another site in the network. The Loopback Mailbox sends the message back to the mailbox you 
use at your location. This lets you see if your site’s network identification number is properly set 
up and if your site can receive messages from other sites in the network.
Before you test network message capability
For your local and destination sites
1Check that you have Network Delivery, Network Reply and Network Receive enabled in your 
General Networking settings. For more information refer to “Setting the general networking 
properties” on page 11.
2Check that there is no Call Blocking during the time that you want to test the Loopback 
Mailbox. For more information refer to “Setting up Call Blocking times” on page 36.
For your local sites
1Check that the mailbox you use to send the network message from has a Class of Service that 
has networking enabled. For more information refer to the CallPilot Manager Set Up and 
Operation Guide.
2If you use a CallPilot Mini system, the loopback mailbox uses the Restriction/Permission list 
(RPL) that you assign to unspecified users in CallPilot Manager. Make sure that:
 the RPL that you assign to unspecified users refers to a Class of Service that has Message 
Networking enabled so that you can test the Loopback Mailbox. For more information on 
RPLs refer to CallPilot Manager Help.
 the destination site phone number is not restricted.
For your destination sites
1Make sure that in the destination site’s AMIS Network Properties that Loopback is enabled. 
For more information refer to “To set up AMIS networking properties” on page 32.
2If you use a CallPilot Mini system, the local phone number is not restricted for the destination.
Note: The Loopback Mailbox is created automatically when AMIS is installed. If the 
mailbox number length is 2 digits, the Loopback Mailbox number is 13. If the mailbox 
number length is 4 digits, the Loopback Mailbox number is 1003. If the Group List 
leading digit is 1, then the leading digit of the Loopback Mailbox is 2 instead of 1. The 
following table shows you how to determine your Loopback Mailbox number. 
						

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Loopback mailbox numbers
 You cannot open the Loopback mailbox or perform any mailbox functions from it.
If the mailbox extension 
length is: The Loopback 
mailbox number is:If the Group List leading digit is 1, 
the Loopback mailbox number is:
2 digits 13 23
3 digits 103 203
4 digits 1003 2003
5 digits 10003 20003
6 digits  100003 200003
7 digits 1000003 2000003 
						

							Chapter 4  Setting up AMIS    49
CallPilot Message Networking Set Up and Operation Guide
Sending a test network message
To test network message capability you must send a message from your site to the Loopback 
mailbox at a site on the AMIS network. When the Loopback mailbox at the destination site 
receives the message, it automatically returns the message to the mailbox used at the originating 
site. If you use the System Administrators Mailbox, the test message you record is left as a 
message in your System Administrator Mailbox. If you receive the message, it indicates Network 
Messaging is operating properly. If you do not receive the message or if a protocol error occurs, 
refer to “Troubleshooting Non Delivery Notification messages” on page 65.
Use the procedure that corresponds to your mailbox interface. For information on determining 
which mailbox interface you use, see the CallPilot Reference Guide.
To send a test network message using the AMIS Loopback mailbox - 
Norstar Voice Mail
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open 
your mailbox.
2Press REC
 or ‹.
After the tone, record a message.
3Press OK
 or £ to end the recording.
4Press OK
 or £ to accept the recording.
5Press ££.
6Press AMIS
.
7Enter the system phone number of the destination site
and press OK
 or £.
8Press OK
 or £.
9Enter the Loopback mailbox number and press OK
 or £.
10Press OTHR
 or £.
11Press SEND
.
12Press ® to end the programming session.
0  new    0  saved
PLAY      REC       ADMIN
Record message:
RETRY    PAUSE         OK
Accept rec?
RETRY        PLAY       OK
Mbox:
DIR                         QUIT
Address Type?
NETW          AMIS
Dest Ph:
RETRY                         OK

ADD                            OK
Dest mb:
RETRY                        OK
AMIS msg:
OP T S          C C           O T HR
Network msg:
VIEW                       SEND 
						

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To send a test network message using the AMIS Loopback mailbox - 
CallPilot
1 Press ≤·°⁄ .
Follow the voice prompts or the display button options to open 
your mailbox.
2 Press 
COMP or \bfi .
3 Press 
SPEC or ⁄· .
4 Enter the system phone number of the destination site
and press  OK
 or £.
5 Press  OK
 or £.
6 Enter the Loopback mailbox number and press  OK
 or £.
7 Press 
DO\fE or £.
8 Press 
REC or fi.
9 Record your message and then press  OK
 or £.
10 Press 
SE\fD or \b· .
11 Press  ® to end this programming session.
\fo messages
COMP      MBOX        EX\bT
To:
\fAME       SPEC       C\fCL
Dest ph:
RETRY                   \D      OK

ADD                  \D          OK
Dest mb:
RETRY                   \D      OK
To:
\fAME       SPEC        D O \f E
Empty
REC
Recording...
REREC                  \D      OK
Rec stopped
PLAY      DEL          SE\fD