Nortel Call Pilot Message Networking Instructions Manual

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CallPilot Message Networking Set Up and Operation Guide
Deleting a site
You cannot delete a site if it is in use or if Network Delivery Mailboxes use the Site Prefix. You 
must delete the Network Delivery Mailboxes that use the Site Prefix before you delete the site.
To delete a site
1Start CallPilot Manager.
2Click the Networking heading.
The Site List page appears.
3Click Delete link for the site you want to delete.
A message appears asking you to confirm the deletion.
4Click the OK button.
The Site List page appears with the site deleted. 
						

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Disabling Network Messaging
Part of administering Network Messaging is ensuring that the network operates smoothly. There 
can be times when it is necessary to limit network message capabilities. Message Networking lets 
you specify whether your site can receive, send or reply to network messages.
Sometimes it is necessary to disable Network Messaging. You can disable Message Networking 
system-wide by:
 disabling Network Receive
 disabling Network Delivery
 disabling Network Reply
You can disable Network Messaging for individual mailboxes through the Class of Service.
Disabling Network Receive
Network Receive lets your site receive messages from other sites on the network. If you do not 
want your site to receive network messages, disable Network Receive.
Disabling Network Delivery
Network Delivery lets your site send network messages. Sometimes it is necessary to disable this 
feature. For example, you may want to stop the sending of network messages when your company 
is closed.
If Network Deliver is disabled, a mailbox owner who tries to send a network message will receive 
a Non-Delivery Notification message.
Disabling Network Reply
Network Reply lets people at your site reply to network messages left in their mailboxes from 
other sites.
Disabling Network Messaging through a Class of Service setting
You can restrict Network Messaging for individual mailboxes. You do this by changing or editing 
the Class of Service for a mailbox.
Note:  You disable these properties in the general networking properties. For 
information about the general networking properties refer to  “Setting the general 
networking properties” on page 11 .
Note: For information about changing a mailbox Class of Service, refer to the  CallPilot 
Manager Set Up and Operation Guide . 
						

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CallPilot Message Networking Set Up and Operation Guide
Enabling Broadcast and Group List Messages
Network Messaging involves sending messages across the network from one site to another. 
Message Networking provides full network messaging capabilities, including Broadcast Messages 
and Network Group List Messages.
The Broadcast Message feature lets you record Broadcast Messages and send them to all Network 
Delivery Mailboxes.
For information about recording and sending Broadcast Messages, refer to the CallPilot Manager 
Set Up and Operation Guide.
Enabling Broadcast Messages
Before you can send Broadcast Messages over the network, you must enable the Broadcast 
Message parameter in the general networking parameters. Refer to “Setting the general 
networking properties” on page 11 for information on setting the general networking parameters.
Enabling Network Group Lists
Enabling Group Lists lets you add Network Mailboxes to a Group List. Any messages sent to a 
Group List go to all members, including the Network Mailboxes. You enable the Group Lists 
parameter in the general networking parameters. Refer to “Setting the general networking 
properties” on page 11 for information on setting the general networking parameters.
For information about creating a Network Delivery Mailbox, refer to “About Network Delivery 
Mailboxes” on page 53. For more information about setting up a Group List, refer to the CallPilot 
Manager Set Up and Operation Guide.
Note: If you do not enable Group Lists, messages are not sent to the Network 
Mailboxes in a Group List. 
						

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Configuring environments without a DNS
The Domain Name System (DNS) is an Internet service that translates domain names into IP 
addresses. Because domain names are alphabetic, they are easier for subscribers to remember. The 
Internet is based on IP addresses. Every time you use a domain  name, a DNS translates the name 
into the corresponding IP address. For example, the domain name www.example.com can translate 
to 198.105.232.4.
The DNS is its own network. If one DNS server does not know how to translate a domain name, it 
asks another DNS server until the correct IP address is returned.
Network Messaging uses Domain Name resolution, which is provided by a DNS. If your network 
does not have a DNS, you must configure Network Messaging to use IP addresses.
Configuring Digital Networking with IP address only
If you do not use DNS to resolve domain names, configure Business Communications Manager 
2.5 system and client computers to use an IP address only.
If you use Business Communications Manager 2.5
1 Ensure no DNS servers are currently configured. Refer to  “To ensure no DNS servers are 
currently configured on your Business Communications Manager 2.5 system” on page 25 .
2 Enter the host name on the Business Communications Manager 2.5 system.
3 Configure comput ers running Message Networking with the IP address of the Business 
Communications Manager 2.5 system.
If you use CallPilot Mini/150
1 Start CallPilot Manager.
2 Click the  Configuration  heading.
3 Click the  Unit Address/Identification  link.
4 On the Unit Address and Indentification page make sure that the  Primary DNS and the 
Secondary DNS  boxes are clear. 
						

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CallPilot Message Networking Set Up and Operation Guide
To ensure no DNS servers are currently configured on your 
Business Communications Manager 2.5 system
1Start Unified Manager.
2Click the Services key.
3Click the DNS heading.
4Ensure that the Primary (& Sec.) Server IP Addr box is empty.
If it is not, delete the entry and press the Enter key on your keyboard to save your changes. 
						

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To enter a Host Name on the Business Communications Manager 
2.5 system
1 Start Unified Manager.
2 Click the  System heading.
3 In the  System Nam e box enter a system name.
A system name can be any name (for example, myCompany).
4 Press the  Enter key on your keyboard to save your new system name. 
						

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CallPilot Message Networking Set Up and Operation Guide
To configure access to Business Communications Manager 2.5 
on a subscriber computer
On each subscriber computer:
1Start Unified Messaging on the subscriber’s computer.|
The Unified Messaging Logon page appears.
2In the Server box type the IP address.
3In the Password and Mailbox boxes, enter the subscriber’s password and mailbox numbers. 
The email client opens. 
						

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							29
CallPilot Message Networking Set Up and Operation Guide
Chapter 3
Setting up Digital Networking
Setting the Digital Networking properties
Setting up Network properties involves entering your site’s:
 SMTP proxy name, if applicable
 local prefix
 Domain Name (FQDN) or IP address
SMTP proxy name
Before you can use Digital Networking, you must find out from the Network Administrator 
whether the network has an SMTP proxy. SMTP proxies restrict access to a company’s internal 
network from the Internet. A proxy provides network security and prevents unauthorized access.
If your network has a direct connection to the Internet or Intranet, it does not have an SMTP proxy 
and you do not have to enter an SMTP proxy name. If your network has an SMTP proxy, you must 
enter the domain name of the SMTP proxy of your site. Contact your Network Administrator for 
more information. 
The FQDN of the SMTP proxy can be a maximum of 128 alphanumeric characters. The domain 
name cannot have any spaces or punctuation except for characters such as periods, dashes or 
underscores that are part of the name.
Local prefix
Before your site can receive messages from other sites, you must enter a local prefix for your site.
The local prefix is the sequence of digits that must be prefixed to local mailbox numbers to make 
them unique across your network. The prefix is usually the same at your site prefix in the network 
numbering plan.
The local prefix is a number from one to nine digits. This prefix can be the same as your site’s area 
code and three-digit exchange prefix. For example, if customers dial 403-246-xxxx to reach your 
site, 403246 can be your local prefix.
You must give your local prefix number to the Network Administrator and System Administrator 
at each digital site. If you change it, give them your new prefix. They can update your local prefix 
in their Site Tables.
FQDN
The FQDN is the domain name used for referring to your site, and is added to all outgoing 
messages. For example, NortelNetworks.com is a domain name. 
						

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To set the Digital Networking properties
1 Start CallPilot Manager.
2 Click the  Networking  heading.
3 Click the  Digital Networking Properties  link.
The Digital Networking Properties page appears.
4 In the  Local Prefix  box type the local prefix.
5 In the  SMTP Proxy Name  box type the SMTP Proxy Name.
6 The IP Address and Domain Name are read-only. If you use a DNS your system displays the 
domain name. If you do not use a DNS the IP address is displayed.
If you use a Business Communications Manager system, in the  Domain Name box you can 
type your domain name or IP address.
7 Click the  Submit button.